My hp notebook cd drive does not play. have tried music cd and dvd

It appears that the driver for this device will not install - now what?

Hi
You have a couple of options as I see it please find the web link given below might help you to resolve your issue on your unit.
Troubleshooting Playback Problems with CDs and DVDs
Let us know how it goes!
*Although I am an HP employee, I am speaking for myself and not for HP.
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Regards
Manjunath
Let us know how it goes!
"I work for HP."
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Regards
Manjunath

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Thanks for the reply.
Are you sure that the Files work with the Mac?
Err... Typical example: CD recorded on a PC, with many .jpg files (photos) on board. Seems that there is no "File compatibilty" issue here. CD starts playing on the iMac, in Preview (Icon display mode). Soon, Icon display mode just stops. Seems that the drive is not able to "drill" into the material on the CD further than a certain ares. At this point, it is even difficult to eject the CD. iMac seems to lock up.
I would put the Movies in a mp4 file and the pictures in a jpeg.
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Why don't you use an external drive or Air drop to move files?
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suggestion 1
If you are trying to playback on a PC laptop running windows:
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DVD drive does not play some DVDs properly

Hi,
My Macbook was purchased in 2007; So it is a bit old. I haven't used the DVD drive very often.
I bought two new DVDs from Amazon recently. However, when I played them in my Macbook using DVD Player, the disk pauses and skips very often, making it impossible to watch the DVD. In addition, the Player would display the "Skip over damaged data" warning.
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Then my conclusion was that the Amazon DVD was faulty. I requested a replacement, which they sent to me promptly within a day.
However, the same problem occured. The replacement DVD would not play properly in either DVD Player or VLC Player in my Macbook. It would pause and skip very frequenntly.
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2. If the optical drive is faulty, then why do some DVDs play with no problem in my Macbook?
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Thanks a lot!

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DVD drive does not play blu-ray

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This question was solved.
View Solution.

Hi,
Does the drive still recognise and play DVDs and CDs? If so, I'm afraid it does look like this may be a hardware issue with the BD laser.
One further thing to try is to open the drive and carefully clean both lenses and check again, but if this doesn't help, you may want to start considering replacing the Drive.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Windows Experience

CD drive does not play

Hi,
I have a Mac Mini G4. My problem is that when I insert a CD, I cannot view the contents of it - like play an audio CD or watch a DVD. The CD icon does not appear on the desktop or in the finder. If I look in "About this mac" and click "More info" and then Hardware-->ATA I can see the drive there:
MATSHITACD-RW CW-8124:
Model: MATSHITACD-RW CW-8124
Revision: DACD
Serial Number:
Detachable Drive: No
Protocol: ATAPI
Unit Number: 1
Socket Type: Internal
Does anyone know what to do to fix it? It's been like this for a while now, but I've only just got around to it.
Thanks,
Mark.

As I see it, there are three possible problems - firstly, that the mini may be misreading the drive, secondly that the drive may be misreading the disks, thirdly that the hardware may be failing.
So, in order, I would try the following:
Firstly: A PMU reset to ensure the system's power management unit is correctly controlling the drive. To reset the PMU
-Unplug all cables from the computer, including the power cord.
-Wait 10 seconds.
-Plug in the power cord while simultaneously pressing and holding the power button on the back of the computer.
-Let go of the power button.
-Press the power button once more to start up your Mac mini.
Secondly: If the PMU reset doesn't help, then the next least serious possibility is that the drive is simply dirty, and thus misreading disks. In that instance a lens cleaner may help.
Thirdly: if neither of the above improve matters, it suggests the drive itself may be failing, in which case it seems unlikely anything much short of a replacement drive will resolve it.

CD/DVD drive does not play entire disk

Greetings!
I have an iMac (2009 acquired) 3.06GHZ - Mac OSX 10.6.8 - 4GB mem.
I am experience CD/DVD drive problem with some CDs with photos: The drive starts accessing the disk
but at some point (say, midway through a 300 pic cd) seems to stop recognizing the presence of photos on the disk.
At that point, Preview cannot access such "unrecognized" photos and Icon vew does not show such "unrecognixed"
photos. It is as if the drive is not able to explore the entire disk.
Same seems to happen when I write to a blank DVD disk: some material ends up not being written to disk.
Any help welcome!
- Roger T.

Thanks for the reply.
Are you sure that the Files work with the Mac?
Err... Typical example: CD recorded on a PC, with many .jpg files (photos) on board. Seems that there is no "File compatibilty" issue here. CD starts playing on the iMac, in Preview (Icon display mode). Soon, Icon display mode just stops. Seems that the drive is not able to "drill" into the material on the CD further than a certain ares. At this point, it is even difficult to eject the CD. iMac seems to lock up.
I would put the Movies in a mp4 file and the pictures in a jpeg.
No movies on the CD
Why don't you use an external drive or Air drop to move files?
Should not need an external dribe to just play a CD containing photos, provided by another party. Simple operation , no?

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You need to contact HP Support and get a service technician to correct your problem. It's hard for me to believe that HP would have replaced the optical drive without ensuring that it worked.
HP's support number is 800-474-6836 or 800-HPINVENT or online here.
Let us know if you have more issues. We can try to get your problem escalated.
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My hp notebook cd drive does not play. have tried music cd and dvd

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