My HP Notebook G355 does not play sounds well.

Hello. I have an issue. My notebook does not play sounds (music, videos, system sounds) well. There is always this other extra sound that blocks the music for instance. At first I thought maybe it was the speakers, then I connected external speakers, the same thing happened and I connected earphones, the sane thing happens so I don't know what the problem is and if there is anything I can do to fix this.
Thank you so much done your help.

Hello @enara ,
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
Even though this is a Commercial product, I would try these fixes.
1. Right click speaker icon (right hand corner)
2. Select Playback devices
3. Right click Speakers
4. Enable it and set as Default
5. Click Apply/Ok
Here is a link to troubleshoot the sound.
I hope this fixes the sound for you.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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