My hp office jet 6600 keeps saying the pinhead is missing

I installed new print cartridges but cannot get my HP Office 6600 wireless printer to print.  It keeps saying the pinhead is missing.  I have turned the printer on and off several times.  The show me button does not work.  Please help me!  What should I do?

Hi @dancingnancy,
Thank you for visiting the HP Support Forums! I see you recently installed new print cartridges in your HP Officejet 6600 and now you are getting the error message 'Printhead missing'.
I would first like you to start on Solution Two in this troubleshooting document and work your way down: A 'Cartridge Problem,' 'Ink Cartridge Failure,' or 'Incompatible Ink Cartridges' Error Message Displ..., I know you are not getting this error message however the cleaning steps listed are what I need you to do.
Once you have finished the steps listed please continue here: A 'Missing or Failed Printhead' Error Message Displays on the Printer or on the Computer
Please let me know the outcome, I will watch for your reply.
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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