My HP Officeject 4620 Won't Scan

I see multiple posts about different models of all-in-one printers which can print and copy but won't scan. My new printer is a HP Officeject 4620, and it copies and prints fine but won't scan. I tried calling support once, and the tech said Windows WIA might not be working.

I have Officejet Pro 8500 wireless with same problem, printing works, scanning does not when using Windows 7- 64 bit.  Network diagnostic tool reports no issues.  Scanning diagnostic reports OK for everything but HP Twain test.  There are two versions of printer driver installed each time I remove the two drivers and start new.  I am using the latest download from HP for installation.  The second version of the driver seems to be aimed for a fax.  Using scan diagnostic util reports can't connect.  Also, there is an unknown device showing in device manager that has no driver installed.  This device show in printer device screen and can be used by Microsoft Paint to scan a .bmp frile from the scanner.  I've downloaded and applied the patch to fix network connectivity and this has no effect on the scanning problem.  A second computer runing vista pro can run the scanner using HP solution center software.  Problem is the second desk top is located too far away from the Officjet Pro 8500. It appears there isn't a driver being installed for Windows 7/64 bit to run the scanner part of the multifunciton printer.

Similar Messages

  • Why won't my OS 10.6.8  respond to HP Officeject 4620 print or scan.

    I upgraded my MacBook to OS 10.6.8 and purchased a HP Officeject 4620 all-in-one printer/scanner.  Had to return the printer because it wouldn't communicate with my MacBook.   Received a replacement printer and am having the same problems with it.  Is the Mac OS at fault?  Any suggestions?

    Disconnect all devices from the computer then do the following:
    Boot up from your Snow Leopard Install DVD while holding down the "c" key.
    Select the language you wish to use, and then choose "Disk Utility" from the menu bar.
    Your HD should appear in a panel on the left hand side of the window which opens. Select it and then click on the "repair disk" button in the right hand section of the window.
    Once this process has been completed restart your computer and repair permissions directly from Disk Utility.
    If Disk Utility is unable to complete the repair, you will need to use a stronger 3rd party utility like DiskWarrior, Techtool PRO (not Deluxe) or Drive Genius.
    After doing the above, you should be able to print.  Report back the results.

  • All-in-one 4620 won't scan in wireless in windows 8.1

    got new laptop, windows 8.1, wireless 4620 all-in-one won't scan, not from laptop, not manually

    Hi dumbbell,
    I understand that you cannot scan from your Officejet 4620 to your new Windows 8.1 laptop. I will try my best to help you with that.
    In this document for A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning are steps that may help you resolve this issue. Your firewalls may be blocking the scan.
    If this does not resolve your issue, please tell me the error you are getting when you are trying to scan and what happens.
    I hope this help, please let me know.
    Thank you,
    I worked on behalf of HP.

  • HP Officejet 4620 won't scan to Mac with OSX 10.10

    After upgrading to OSX Yosemite, I've had a series of problems with my MacBook being able to find my printer.  I've deleted the printer, reinstalled, cycled the router, updated, emptied the cache - you name it.  Now, my MacBook sees the printer for printing but won't communicate for scanning.  Help?

    Hi there @BillSpohn , welcome to the HP Community,
    I read your message about your scanning troubles and have a few steps in mind for you that should work. Please try these steps in order that I have posted them in. Make sure the printer will produce copies successfully before any software troubleshooting, which will test the printers hardware to ensure the printer is in good functioning order first.
    Mac OS X: How to reset the printing system
    Repair disk permissions
    Restart the Mac
    Download and install the Full Driver here: HP Officejet 4620 series Full Feature Software and Drivers
    In addition, download this Apple driver: HP Printer Drivers v3.0 for OS X
    Try scanning now and it should be functioning for you again.
    Good luck
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Officejet 4620 won't scan to computer

    I'm running windows 7. My computer is enabled and shows on the printer control panel. I have uninstalled and reinstall from the HP Disc. I start scan and it says "preparing to scan" on the display. Then it shows Scan could not complete Connection to computer has been lost or OCR app is not installed on computer. I get the same thing if I try to connect vis USB.
    I did notice that I am unable to open the scan dialog box even after reinstall,
    I've searched the forum and still lost. All the wireless printing and faxing works fine.
    Any suggestions??????

    All of that looks fine.  Check the firmware on the printer.  It may be out dated and need updating.  If it updates, it might fix the problem.  Let me know what happens.
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • HP Officejet 4620 Won't Scan on Printer Itself

    My computer runs on Windows 8, and updated itself last night. Somehow my printer was disconnected from the computer, so I couldn't do anything. I reinstalled the printer, but now I cannot scan using the "scan" button on the printer itself; I now have to scan from the desktop using the printer assistant icon. How can I make it so I'm able to scan directly from the printer to the computer?

    Hello @BrendaBrown , and welcome to the HP Forums!
    I see you're experiencing scanning problems.  I would like to help!
    I would recommend performing a power reset on the printer.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
    I would also recommend downloading and running the scan portion of the HP Print and Scan Doctor.
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • My HP LaserJet CM1415fnw won't scan from my Windows 8 computer

    My hp LaserJet CM1415fnw won't scan from my computer using the paint application on my computer.  I had no problem with previous computer.  But I purchased a new computer with Windows 8 and the can option in Paint cannot be selected.

    Hi HelenBay,
    Welcome to the HP Forums!
    I see that your HP LaserJet CM1415fnw will not scan from your Windows 8 computer, and I am happy to help you with this scanning issue!
    For further assistance, I will need to know:
    If the printer is connected, Wireless, Ethernet, or USB.
    If the printer is able to make copies by itself.
    If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
    In the meantime, please try the HP Print and Scan Doctor, and let me know what happens!
    Hope to hear from you, and thank you for posting!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • HP Officejet 6500A won't scan.

    My HP Officejet 6500A Plus E710n (purchased late 2011) won't scan. Prints just fine. I have a MacBook Pro with OS X Lion 10.7.5 (11G63) purchased late 2011.
    I haven't scanned anything in over a year. When I tried to scan a document a few days ago, the problem began. After researching the Apple and HP boards, I uninstalled the original HP software and installed HP's updated software/updates/drivers. I also installed Apple's HP updates, still won't scan. Keep getting the error message "Scanner reported an error. Failed to open a session on the device."
    I also deleted/re-added the printer and rebooted the MacBook umpteen times.
    I see that when I re-add the printer, it comes up as Bonjour Multifunction (see photo), yet there's no mention of Bonjour in my Activity Monitor.
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    Since that didn't work, try uninstalling and reinstalling the printer and the HP software.  I'll link the download below, so you don't have to search for it again.  Let me know what happens.
    HP Officejet Full Feature Software and Drivers - OS X 10.8
    I'm also going to include links to the instructions for uninstalling and installing the printer, in case you need to reference them.
    Uninstalling the Printer Software
    Installing the Printer Software on a Wired (Ethernet) or Wireless Network (Using an Access Point)
    I am a printer tech for HP.

  • My HP Photosmart won't scan since Mavericks update!

    I have downloaded everything I can find on Apple and HP sites and it still won't scan and save or send.  Help!

    Have you tried initiating the scan from the printer?
    If all else fails, try VueScan.
    VueScan
    VueScan FAQ

  • My hp photosmart D110 printer won't scan or print since I upgraded to Yosemite.  Any suggestions?

    My hp photosmart D110 printer won't scan or print since I upgraded to Yosemite.  Any suggestions?

    Hey clutterfromduluth,
    Thanks for the question. I understand that you are experiencing issues with your printer/scanner after updating to OS X Yosemite. To troubleshoot this issue check out the following:
    Troubleshooting printer issues in OS X
    http://support.apple.com/kb/ts3147
    Follow these steps until the issue is addressed:
    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    5. Delete the affected printer, then add the printer again.
    If the issue persists, try these additional steps:
    1. Reset the printing system, then add the printer again.
    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.
    3. Contact the printer vendor or visit their website for further assistance.
    Thanks,
    Matt M.

  • HT1893 After installing Mac OSX Snow Leopart 10.6.3 my HP Photosmart C5500 won't scan to computer.  The printer is working. What do I have to do to be able to scan again?

    After installing Mac OSX Snow Leopart 10.6.3 my HP Photosmart C5500 won't scan to computer.  The printer is working. What do I have to do to be able to scan again?

    Often, you have to download updated vendor software drivers when you switch operating systems. HP doesn't list a C5500 on their web site, however, here's the link to the OS X 10.6 C5540 software.  If you have one of the other C55xx models, look for the updated driver/scan software on their software/driver download section of HP.Com.

  • HP Deskjet 3051A won't scan to my computer

    Hello,  my mom gave me this printer, it was previously hooked up to her computer, and when I try to scan on my computer it says "Computer not found. Ensure HP software has been installed on the computer."  How do I install the HP software?  It prints fine just won't scan.
    This question was solved.
    View Solution.

    Hi,
    Have you installed software and drivers on your computer yet ? Please use the CD which came with the printer or download from the following link:
         http://h10025.www1.hp.com/ewfrf/wc/softwareCategor​y?cc=us&lc=en&product=5117616
    (Note: you need to select the right Operating system for your computer before download).
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Hp 7525 Photosmart printer won't scan to my PC but will scan to other PCs on the LAN

    Hp 7525 Photosmart printer won't scan to my PC but will scan to other PCs on the LAN.  I tried to install the printer software but it says it is already installed.  Do I have a security setting wrong?
    Other PC names show up on the printer's touch screen but not mine.  We are all on the same wireless subnet with the printer at a fixed IP address.
    I can print from my PC and scan from my PC but I can't scan from the printer touchscreen to my PC.
    tcliff

    Hi,
    You may have to start from your computer first:
        Double click printer icon on desktop,
        Select Manage Scan to Computer
        Click Enable -
        Restart your printer to see, is your machine in the list ?
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • New iMac w/ Lion: MP Navigator software won't scan on my PIXMA MP780

    Bought the iMac w/ Lion, and now my MP Navigator  2.0 software won't scan on my PIXMA MP780. Tried installing MP Navigator 3.0, but it gives me the "The scanner driver supported by this software is not installed. Install it and retry". Any help?
    I know that there have been similar answers (https://discussions.apple.com/message/15333807#15333807), but I'm curious to know if these answers will work with Lion.
    Many thanks!
    Dave
    P.S. For those of you with similar issues, I did find a workaround; I found I could use the printer driver from within system prefs as a scanner. Here's what you might try to do if you're having the same trouble I am:
    Open system preferences
    Select "Hardware -> Print and Scan"
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    Click on "Scan" and see if this particualr utility works.
    It worked for my MP780. Not ideal (I'm used to the MP Navigator software), but it'll do.
    Dave

    Be sure to do some homework before trying again.  There is plenty of advice on the internet, for example:
    http://www.macworld.com/article/1161087/install_lion_over_leopard.html
    As gumsie says, it is important atleast to backup your own data, photos, music etc on another disk.  I would get Carbon Copy Cloner (CCC) and make a bootable clone of your existing Snow Leopard. Then copy the new Lion installer to this clone as well.  With this, you can keep functional (and ask for help here) while you get the Lion installation working and your apps updated.

  • Image Capture won't scan: Canon MP 610

    Hello,
    I experience a strange bug in Image Capture which I use together with my Canon MP610. When I put a document on the scanner Image Capture will show a preview and then scan the document. This works fine.
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    I first thought it might be a driver related problem as I recently updated the drivers from the Canon site. Before I installed the Canon drivers and used the OSX drivers all worked fine.
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    So I know for sure the Mac sees the scanner and can control it as the scanner does deliver the images to the folder I specify, but I can't do any manual corrections.
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    Thanks!

    Thanks PAHU that were a lot of drivers for sure in your link and I installed those. Unfortunately, nor the driver package nor the ICA driver did solve my problem. I'm beginning to think it might just be a bug within Image Capture, although Image Capture is stating the scanner is reporting an error. Strange thing is that Image Capture will work fine as long as I hide the details pane.
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