My HP Officejet 6500 E710 is on, but my PC shows off. How do I solve this issue?

My computer shows my printer is off, I am using wireless. However, my printer is on, and I did not find my device in th printer. When I want to print or scan, sometimes it works but somtimes it doesn't. How do I sovle this problem?

Hello @Kelly45!
Thank you for posting on the HP Forums!
I can see your printer is showing offline when it is in fact online. The first thing I suggest is to remove the power from the printer and the router and restart the computer. After 20 seconds plug the router and printer back in and see if you still experience the issue. I also suggest moving the router or printer so they are 5-10 feet apart. Too close and too far away may cause odd connection issues. You will also want to ensure the router is not next to speakers or a TV. Other electronics can effect Wi-Fi signal as well.
If you are still experiencing the issue then it may be software related. I recommend uninstalling the HP software. After the uninstall is complete it would be a good idea to perform a disk cleanup in the computer. A disk cleanup will improve computer performance and clear temporary files that may cause issues during the install of software. Once the disk cleanup is complete you should restart the computer and re-install the HP software.
To uninstall HP software click here: Uninstalling HP Software
To perform a disk cleanup click here: Performing a Disk Cleanup
To download the HP software click here: HP Software and Driver (Click "Download" next to HP Officejet Full Feature Software and Driver)
Please post back and let me know how it goes!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

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We have a Officejet 6500 E710 printer connected to a HP Pavilion dv7 latop via our home network. Windows 7 op sytsem.
I can not get documents to print from the laptop.
The network connection appears to be good.
I can prnt a test page from the laptop and get it to scan but can not get it tp print any document or web pages.
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Thanks

Hello wombat61,
Please download and run the HP Print and Scan Doctor using the below link, which should resolve the issue ..
www.hp.com/go/tools
Regards,
Jabzi
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I work for HP
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

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Officejet 6500 e710 keeps messaging paper out

This printer has lost connection with the router more times than I can count. I have to go through a whole process of rebooting the router, restarting my laptop, and re-adding the printer in order to get it to print. I've put up with this since I bought the thing. Now I can't get past the message "printer is out of paper." I've tried reloading the paper more times than I can count, and have gone throught the entire "what to do if printer says out of paper" checklist. This includes: hard reboot, checking the print settings, and taking the back off and cleaning the rollers. The next step would be to take it to a repair center, but we all know that, after 2 years, it's less expensive and less hassle to just buy a new one (which, I should tell you, probably won't be an HP). Too bad, because I like the the features and quality. Just another piece of unnecessary landfill unless someone here can help me.
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Hi there,
Welcome to the HP Forums!
I noticed that your HP Officejet 6500 e710 keeps giving the out of paper error. I am happy to help you!
If you have done all the steps in this out of paper guide. 'Out of Paper' Error Message and the Product Does Not Pick Up or Feed Paper.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

My HP Officejet 6500 E710 is on, but my PC shows off. How do I solve this issue?

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