My HP OfficeJet 6500A Plus printer/scanner/fax/copier won't connect to my wireless network

I tried going through the Wireless Network setup on my HP OfficeJet 6500A Plus machine. The printer recognizes the network and I then type in my network's password but it won't connect to the network. What can I do? I would like to be able to print and scan wirelessly. Help please!

Hello erking,
Sorry to hear that you are having an issue with connecting the printer to your Mac over a wireless connection.
I have done some research and I have found a great document that deals with The Printer Is Not Found During a Wireless Network Installation.
Please feel free to write me back and I will be happy to assist you further with any questions or concerns you may have.
Thanks for your time.
Cheers,  
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

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    HP Linux Imaging and Printing System (ver. 3.11.10)
    Dependency/Version Check Utility ver. 14.3
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
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    are installed to successfully compile HPLIP.
    2. Run-time check mode (-r or --run): Use this mode to determine if a distro
    supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
    has the proper dependencies installed to successfully run.
    3. Both compile- and run-time check mode (-b or --both) (Default): This mode
    will check both of the above cases (both compile- and run-time dependencies).
    Saving output in log file: hp-check.log
    Initializing. Please wait...
    | SYSTEM INFO |
    Basic system information:
    Linux mek-403-jakbo-01 2.6.32-35-generic #78-Ubuntu SMP Tue Oct 11 16:11:24 UTC 2011 x86_64 GNU/Linux
    Distribution:
    ubuntu 10.04
    Checking Python version...
    OK, version 2.6.5 installed
    Checking PyQt 4.x version...
    OK, version 4.7.2 installed.
    Checking for CUPS...
    Status: scheduler is running
    Version: 1.4.3
    error_log is set to level: warn
    Checking for dbus/python-dbus...
    dbus daemon is running.
    python-dbus version: 0.83.0
    | COMPILE AND RUNTIME DEPENDENCIES |
    note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
    note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
    Checking for dependency: CUPS - Common Unix Printing System...
    OK, found.
    Checking for dependency: CUPS devel- Common Unix Printing System development files...
    OK, found.
    Checking for dependency: CUPS image - CUPS image development files...
    OK, found.
    Checking for dependency: DBus - Message bus system...
    OK, found.
    Checking for dependency: gcc - GNU Project C and C++ Compiler...
    OK, found.
    Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
    OK, found.
    Checking for dependency: libcrypto - OpenSSL cryptographic library...
    OK, found.
    Checking for dependency: libjpeg - JPEG library...
    OK, found.
    Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
    OK, found.
    Checking for dependency: libpthread - POSIX threads library...
    OK, found.
    Checking for dependency: libtool - Library building support services...
    OK, found.
    Checking for dependency: libusb - USB library...
    OK, found.
    Checking for dependency: make - GNU make utility to maintain groups of programs...
    OK, found.
    Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
    OK, found.
    Checking for dependency: PolicyKit - Administrative policy framework...
    OK, found.
    Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
    OK, found.
    Checking for dependency: Python DBus - Python bindings for DBus...
    OK, found.
    Checking for dependency: Python devel - Python development files...
    OK, found.
    Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
    OK, found.
    Checking for dependency: Python XML libraries...
    OK, found.
    Checking for dependency: Python 2.3 or greater - Required for fax functionality...
    OK, found.
    Checking for dependency: Python 2.2 or greater - Python programming language...
    OK, found.
    Checking for dependency: Reportlab - PDF library for Python...
    OK, found.
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    OK, found.
    Checking for dependency: SANE - Scanning library development files...
    OK, found.
    Checking for dependency: scanimage - Shell scanning program...
    OK, found.
    Checking for dependency: xsane - Graphical scanner frontend for SANE...
    OK, found.
    | HPLIP INSTALLATION |
    Currently installed HPLIP version...
    HPLIP 3.11.10 currently installed in '/usr/share/hplip'.
    Current contents of '/etc/hp/hplip.conf' file:
    # hplip.conf. Generated from hplip.conf.in by configure.
    [hplip]
    version=3.11.10
    [dirs]
    home=/usr/share/hplip
    run=/var/run
    ppd=/usr/share/ppd/HP
    ppdbase=/usr/share/ppd
    doc=/usr/share/doc/hplip-3.11.10
    icon=/usr/share/applications
    cupsbackend=/usr/lib/cups/backend
    cupsfilter=/usr/lib/cups/filter
    drv=/usr/share/cups/drv/hp
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    [configure]
    network-build=yes
    pp-build=no
    gui-build=yes
    scanner-build=yes
    fax-build=yes
    dbus-build=yes
    cups11-build=no
    doc-build=yes
    shadow-build=no
    hpijs-install=no
    foomatic-drv-install=no
    foomatic-ppd-install=no
    foomatic-rip-hplip-install=no
    hpcups-install=yes
    cups-drv-install=yes
    cups-ppd-install=no
    internal-tag=3.11.10
    restricted-build=no
    ui-toolkit=qt4
    qt3=no
    qt4=yes
    policy-kit=no
    hpijs-only-build=no
    lite-build=no
    udev-acl-rules=yes
    hpcups-only-build=no
    hpijs-only-build=no
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    # hplip.state - HPLIP runtime persistent variables.
    [plugin]
    installed=0
    eula=0
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    [last_used]
    printer_name =
    working_dir = .
    device_uri = "hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW"
    [commands]
    scan = /usr/bin/xsane -V %SANE_URI%
    [installation]
    version = 3.11.10
    date_time = 2011-11-16 14:30:35
    [settings]
    systray_messages = 0
    systray_visible = 0
    [fax]
    email_address =
    voice_phone =
    [refresh]
    rate = 30
    enable = false
    type = 1
    [polling]
    enable = false
    device_list =
    interval = 5
    | DISCOVERED USB DEVICES |
    Device URI Model
    hp:/usb/Officejet_6500_E710n-z?s HP Officejet 6500 E710n-z
    erial=CN16F2402Q05JW
    | INSTALLED CUPS PRINTER QUEUES |
    B-403-271-A4-COLOR2
    Type: Unknown
    Device URI: smb://mek-ps1.win.dtu.dk/403-271-A4-Color
    B403-271-A4-BW
    Type: Unknown
    Device URI: smb://mek-ps1.win.dtu.dk/403-271-A4-BW
    HP-Officejet-6500-E710n-z-FAX
    Type: Printer
    Device URI: hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW
    PPD: /etc/cups/ppd/HP-Officejet-6500-E710n-z-FAX.ppd
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    Communication status: Good
    | SANE CONFIGURATION |
    'hpaio' in '/etc/sane.d/dll.conf'...
    OK, found. SANE backend 'hpaio' is properly set up.
    Checking output of 'scanimage -L'...
    device `hpaio:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW' is a Hewlett-Packard Officejet_6500_E710n-z all-in-one
    | PYTHON EXTENSIONS |
    Checking 'cupsext' CUPS extension...
    OK, found.
    Checking 'pcardext' Photocard extension...
    OK, found.
    Checking 'hpmudext' I/O extension...
    OK, found.
    Checking 'scanext' SANE scanning extension...
    OK, found.
    | USB I/O SETUP |
    Checking for permissions of USB attached printers...
    HP Device 0x5412 at 002:005:
    Device URI: hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW
    Device node: /dev/bus/usb/002/005
    Mode: 0664
    | USER GROUPS |
    lp adm dialout cdrom plugdev lpadmin admin sambashare vboxusers
    | SUMMARY |
    No errors or warnings.
    Done.
    I then ran 'sudo hp-setup', chose the device (which was detected), chose my wireless network, entered the wireless security key. On the configuration results dialog I get two messages:
    "Your printer has been succesfully configured on the wireless network. You may now unplug the USB cable"
    and
    "The Ethernet cable is plugged in which will prevent you from connecting to a wireless network. To connect wirelessly, remove the cable and try again. (VSA000)"
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    [sudo] password for tjoff:
    HP Linux Imaging and Printing System (ver. 3.11.10)
    Printer/Fax Setup Utility ver. 9.0
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
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    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    GET /IoMgmt/Adapters/Wifi0/WifiNetworks HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    GET /IoMgmt/Adapters/Wifi0/Profiles/Active HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    GET /IoMgmt/Adapters/Wifi0/Protocols HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    error: Missing response key: 'iorotocols-iorotocol-dd:dnsserveripaddress-0'
    GET /IoMgmt/Adapters/Wifi0/VsaCodes.xml HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    GET /IoMgmt/Adapters/Wifi0/WifiNetworks/SSID=mVnmXfsu HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
    GET /IoMgmt/IoConfig.xml HTTP/1.1
    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
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    tjoff@mek-403-jakbo-01:~$ hp-toolbox
    HP Linux Imaging and Printing System (ver. 3.11.10)
    HP Device Manager ver. 15.0
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
    HP Linux Imaging and Printing System (ver. 3.11.10)
    Wifi Configuration Utility ver. 1.1
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
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    error: An I/O error occurred. Please check the USB connection to your printer and try again. (Device I/O error)
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    This question was solved.
    View Solution.

    A friendly soul on ubuntuforums pointed out to me, that the wireless configuration is only necessary when the printer is NOT connected to a (W)LAN. So all I really had to do was to configure the printer in the CUPS administation page, and it worked. Problem solved. Silly me.

  • HP Officejet 6500A Plus fax report

    How do I stop my HP Officejet 6500A Plus from printing the fax report? I can't seem to find this setting anywhere and I'm tired of wasting ink & paper.
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