MY HP OFFICEJET PRO 7780 WILL NOT POWER ON.

I CANNOT TURN ON MY PRINTER. NO LIGHTS ARE LIT ON THE FRONT PANEL.  I GET NO RESPONSE WHEN I PRESS THE ON BUTTON. THE LED AT THE END OF THE POWER CORD CONNECTING POWER SUPPLY TO THE PRINTER IS ON.  I FOLLOWED THE ONLY SOLUTION IN THE MANUEL (UNPLUGGING THE POWER SUPPLY FOR 15 SEC) WITH NO RESULTS. THE PRINTER IS WIRELESS AND I USE WIN 7 ON A PAVILLION DV7

Hi there,
The product may require servicing but check this article out for your device not powering on and give the steps a shot. Let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Similar Messages

  • HP Officejet Pro 8625 - Will not acknowledge incoming fax while in sleep mode

    HP Officejet Pro 8625 - Will not acknowledge incoming fax while in sleep mode. The sender receives an error "no answer".
    When I call the fax number, if I touch the screen it will wake up immediately to receive the fax.
    Printing from the computer while in sleep mode works fine.
    Please advise.  Im missing important faxes and can only set sleep mode to a maximum of 15 mins, so I have an alarm set to touch my machine every 15 mins. sigh...
    Thank you,

    Hi Willia,
    Welcome to the HP Support Forums! I see when your HP Officejet Pro 8625 enters sleep mode, you are unable to receive any incoming faxes. The senders will receive a 'no answer' error. I understand your printer will wake up from sleep mode if you send a print job.
    First let's go ahead and make sure the OJ 8625 is plugged directly into a wall outlet, using a power bar or surge protector can cause the printer to lose basic functionality over time. To get a better understanding take a look here: Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
    Now, I would like you to update your printers Firmware, click on the link below and follow the on screen instructions:
    HP Officejet Pro 8620/8625 Firmware Update
    Are you now able to receive incoming faxes when the OJ 8625 is in sleep mode? If not, I would like you to contact our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    http://www.hp.com/cgi-bin/hpsupport/index.pl
    I hope this helps!
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Paper drawer on Officejet Pro 8600 will not close

    The paper drawer on the printer will not close.  It goes in approximately one inch and is blocked by something at that point even though I cannot see or feel anything strange.

    Hi @connied46,
    Welcome to the HP Forums!
    I noticed that the paper drawer on Officejet Pro 8600 will not close. I am sorry to hear this, but happy to help!
    Please see this post, Re: Officejet Pro 8600 Plus ...paper TRAY wont close all the way? By my colleague @Gemini02.
    If the post does not help, please call our phone support at 800-474-6836 to get your printer serviced. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. 
    Best of luck!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • MacBook Pro 2010 will not power up.  Just clicks.

    MacBook Pro 2010 will not power up.  Just clicks.

    Hi mzantop,
    Thank you for using Apple Support Communities.
    So you get no video or startup chimes but do hear clicks from your MacBook Pro.
    Please check out this article for troubleshooting steps
    If your Mac won't turn on - Apple Support
    Hope it gets going.
    Nubz

  • Officejet pro 8625 will not print

    Just purchased this printer. Scanning, faxing, email to printer all works fine. When I try to print any document it spools then deletes the print job as if done but doesn't print. I have uninstalled/reinstalled, run the diagnostic test and nothing is fixing it. Very frustrating and on the verge of returning the printer to Costco!

    Hello , Welcome to the HP Support Forums!
    I understand that you're not able to print from your Windows Vista computer to your HP Officejet Pro 8625 e-All-in-One Printer. I would like to assist you today with resolving this printing issue. Because you are able to scan from your computer I do not believe that the issue that you're experiencing is connectivity or software related. Rather, it does sound like a driver conflict is occuring between your Windows computer and your printer. To confirm if this is the case, can I please have you follow the steps below to install an alternate print driver on your HP Officejet. You will not lose any functions by utilising this alternate driver.   Step 1: Clear Temp Files: Click on your Start menu
    In the 'search programs and files' box located right above Start after you click on it, type %temp% and hit enter on your keyboard
    When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.
    Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.
    Close the Temp folder once it is emptied
    Right click the Recycling Bin on your desktop and select Empty Recycling BinPlease proceed to the next step.  Step 2: Load Alternate Driver: Please click here to download the Officejet driverOnce the download is complete you may get a prompt to Run the download. If you see the Run prompt, please allow it to Run.An extraction should now occur. Once the extraction is complete an installation window may pop open. Please close any install windows. You do not want to run an installation.Next, click on your Start menu. In the 'search programs and files' box type %temp% and hit enter on your keyboardWhen the Temp folder opens locate the 7z folder. Click on this folder to open it. It should include files that say OJ860At the top of this folder you will see a file path bar. It may show something like 'Computer- Local Disk C - Users - AppData - Local - Temp - 7z . . . ' Left click on the right hand side of this file path bar at the top. The file path should now highlight.Right click on the highlighted file path and select CopyClose the Temp folderClick on your Start menuSelect Devices and PrintersRight click on your HP Officejet Pro 8625 e-All-in-One
    Left click on Printer PropertiesLeft click on the Advanced tabLeft click on New DriverWhen the New Driver window opens please hit 'Next' until you see a list of Manufacturers and PrintersClick on the 'Have Disk' button on the bottom rightWhen the 'Install from Disk' window opens, simply right click on the file path bar and 'Paste' in the file path we previously copied.Click OKWhen prompted choose the HP Officejet 8600 Printer and click 'Next' until the Add Driver window closesUnder Printer Properties select Apply, but don't hit OKSelect the General tabRename your printer back to HP Officejet Pro 8625 e-All-in-One
    Hit OK Now that the alternate Officejet driver has been loaded, please test printing to confirm if the printing issue has been resolved. Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good luck!

  • Pixma pro 100 will not power up

    My Pixma pro100 is 13 months old and suddenly will not power up. There are no unusual circumstances. Push the power button, & nothing!!! I've seen others that removed the power supply and re-installed as a fix, but that did nothing. Any other suggestions out there? The prints are absolutely beautiful, but to last only 13 months of light use is unacceptable. Please let me know if you have any suggestions, thanks!!

    Thanks Patrick!   Initial Call to Support (Sunday June 21, 2015) I initially called Technical Support on a weekend (Sunday 6/21/2015) and the technician logged onto my PC remotely, dug into system logs, and told me the problem was with my PC.  His diagnosis and matter-of-fact attitude was the issue was with my PC and that my only recourse was to replace the printer.  I kept telling him that the printer would not power on, even after changing the power cable with my other Canon printer, but he stuck to his diagnosis,  the issue was with my desktop.  I told him i had only used the printer occasionally printed about 30 13 x 9 prints but I had never had any issues. Fast forward to this week (Thursday July 23, 2015) I called during the M-F normal support hours, got a US based person who was the greatest and told me they would replace the printer even though it was out of warranty by about 3 months, it was still within the grace period.  She has restored my faith in Canon Support and I learned an extremely important and valuable lesson;  call during normal business hours and receive a US-based support person! Thanks Canon and kudos to my USA based support person this week!  

  • HP OfficeJet Pro 7600 will not complete Scan Feed/ Cannot Install Scan Software for Prompt

    HP OfficeJet Pro 2 issues
    1) Select Scan thru feeder, paper starts, the stops, does not complete scan.  Can I reset?
    2) Used to have desktop Scan Icon, updated to Windows 7 - 64 bit, no longer have the Scan Icon for desktop
    I love this printer.  Certainly would like to continue Scanning when needed.
    Sincerely,
    [edited email address by moderator]

    Hello AnnaY,
    Welcome to the HP Forums.
    I see that you are having a few issues when it comes to scanning and paper feed issue from the ADF.
    I do have some troubleshooting steps that we can try in the attempt to resolve this issue.
    First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
    I also suggest that we do a complete uninstall and then a reinstall just in case an update was done that changed either the software for the printer or a Windows settings.
    Please remove the usb cable from the printer and the computer and leave it disconnected until further notice.
    The next step is to click on the following link and follow the instructions for Uninstalling the Printer Software.
    Once the uninstall is complete, please restart the computer.  When the computer is back up and running, please make sure that any firewalls or anti virus protection is temporarily disabled.
    The next step would be to install the HP Officejet Pro Full Feature Software and Driver.  Save the download to your Desktop to that it creates it's own icon.  This will make it easy to find.  Follow the instructions and please do not connect the usb cable until prompted to do so.
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thanks for your time.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • HP Officejet Pro K5400 - will NOT print on both sides

    I recently built a new computer and everything is working great, EXCEPT one thing...when trying to print on both sides using Google Chrome, Microsoft Word, or another program it gives me the error message below.  My previous computer had Windows 7 installed as well and my HP Officejet Pro K5400 had no problems  printing on both sides of the paper.  I tried using the Starter CD that came with my printer, but unfortunately since it wasn't for Windows 7 (only for Windows XP and Windows Vista) it will not install it.  I also went to HP's website to downloaded the latest drivers.  I was able to download them, but it hasn't fixed my problem.   By the way, I do have a duplex unit on my prtiner (in case you're wondering).  I'm not sure if my duplex unit still works, or if it's something else.  If there are any solutions that you can give to fix this problem, I would be very appreciative.  The error message is below:
    Automatic Two-Sided Printing Module Missing
    The document has been configured to print using the Automatic Two-Sided Printing Module but the module is not installed in the device.
    The document will be printed one-sided. 

    Hi,
    First remove and re-0attach the duplex accessory at the bak of the printer to enure it is well seated:
    http://support.hp.com/us-en/document/c00845167/
    Next ensure the duplex unit is set as installed within the print driver by entering the  Control Panel > Devices and Printers.
    Right click the printer icon, then click Printer Properties.
    Click the Device Settings tab.
    Set the Automatic Two-Sided Duplex Accessory as installed and click OK to save the change.
    Now try printing on both sides and check for any difference.
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Officejet pro 8600 will not connect to wireless network

    I have an new Officejet Pro 8600 that I am trying to set up.  I have run the the wireless network setup wizard multiple times.  It recognizes the wireless network router asks for the WEP code and then thinks for about 5 minutes before returning a message: "Unable to connect to the network" 
    The wireless network test results suggestes that MAC address filtering may be the problem.  There is no MAC filtering function activated on our wireless router.
    The wireless router is a Verizon Actiontec MI424-WR    802.11 b & n
    We have computers running both Windows XP and MAC OS X.
    One of the reasons that we purchased this printer is for the wireless capabilities.  If it will not conect to the web then it may be going back.

    Hello,
    Based on the provided details, I believe the issue have something to do with the wireless security settings of your router.
    Please follow the steps below to access the Advanced Security Settings:
    http://www22.verizon.com/ResidentialHelp/FiOSInternet/Networking/Setup/ActiontecMI424/125511.htm
    Below you will see the Network Authentication settings.
    Select either Open System Authentication or Both.
    Shared Key Authentication is not supported by the printer, and i believe this might be the cause for the connection failure.
    Please let me know of any change,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • HP OfficeJet Pro 8620 - Will Not Set Up on Desktop

    I have connected a new OfficeJet Pro 8620 to my wireless network.  All Apple devices (Mac, Ipad, Iphone) can see and print to the printer without a problem.   My desktop computer (HP with a Cisco Router) sees the printer to be selected for installation when I attempt to add the printer.  But, then says there is an "Installation Fail".   Similarly, on the HP set up software, entering the IP address of the printer results in an error (claiming that its an incorrect address - - which it is not, as I can access it throught the web server).  
    Spent 1 1/2 hours with tech support, and no solution.   Any and all thoughts would be greatly appreciated.  

    Hi @lebowich 
    It sounds like there is something on the computer blocking the installation. Please complete the following steps and let me know the outcome;
    Follow these steps to reset the registry settings and options for Windows Installer.
    Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
    In the Open box, type msiexec /unregister, and then click OK.
    Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
    In the Open box, type msiexec /regserver, and then click OK
     *Note: there is a space between the c and the /
    If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
    Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
    Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
    Perform a clean boot  >  How to perform a clean boot in Windows
    Download the following  SP40669 File Download - if this does not download and or install please proceed to the next step.
    Turn off the Real-Time Scanning and Firewalls; The image below is a McAfee example, if you have a different antivirus program and need help disabling Real-Time Scanning and Firewalls let me know.
     Image source
    Download and run the HP Printer Install Wizard for Windows
    I look forward to hearing from you and hope my recommendations are helpful
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Officejet Pro L7590 will not print in black

    I have an All in One Officejet Pro L7590.  When I first got the printer 3 months ago, everything was printing perfectly.  Now, out of nowhere, it will not print in black.  It only prints in color.  I have done all the aligning, printhead cleaning, changing cartridges, etc.  I am at a loss as to what to do.  Has anyone had this problem with this model?  Can anyone help?  Thank you.  

    Thank you so much for responding.  After (3) HP printers all having the same difficulty and support not knowing what the problem was, (also many hours with Support) I determined it was the printheads also.  The printheads don't seem to last very long and can be more costly than the printer itself if you have to keep replacing them.  I changed over to a laser jet.  No printheads needed.  And I have not had any problems so far. Just need to replace the ink cartridges when they run out.  I have the HP Color LaserJet CP1518ni.   

  • HP Officejet Pro L7580-Will not print black ink after I have replaced cartridge.

    I Have an Officejet Pro L7580. It worked fine until I replaced the black ink cartridge. After replacing it I cannot print in black. I printed 1 or 2 sheets when first replaced-then it stopped (only the black will not print). After a hard reset it printed 1 or 2 sheets then stopped (printing the black). The quality test page did not print any black and there were globs of black ink on the page. The color prints fine and it show a full black cartridge. Followed multiple troubleshooting steps, to no avail. 

    Hi melissaccss,
    I see you have replaced a cartridge and can no longer print black ink. I appreciate the troubleshooting you have done so far, but please take a look at the following document to see if you have done all that can be done; Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
    If the issue persists, I recommend calling HP and letting the know the issue as well as the steps you have already completed. It may be helpful to even let them know you completed all of the steps in HP document #c01957673.
    If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
    I hope this helps.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Officejet Pro 8600 will not print multiple copies

    When I first set up my HP Officejet Pro 8600 I could print multiple copies.  Not sure when, how, or why but I can no longer print more than one copy of any document at a time regardless if it is one page or 100 pages.   I tried to update the drivers but the update failed as it said it could not uninstall the printer. When I did the error reporting it said there was no solution.
    My OS is Window XP Home
    The printer is connected via network.
    I print mainly from MS Word 2010 and Adobe PDF files and I have the same issue from either program.
    This question was solved.
    View Solution.

    Since the drivers and software refuses to update automatically, force it to. Uninstall all of the printer software and install it back using a fresh download. That will ensure that you have the latest driver and software for the printer installed and eliminate the need for updates for a while. I'll link them below. If that doesn't fix the problem with multiple documents not printing, try using an alternate driver for the printer. I'll link those instructions below. Let me know what happens.
    HP Officejet Pro Full Feature Software and Driver
    How to Assign Alternate Print Drivers in Different Versions of Windows
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • Officejet pro 8600 will not print card stock

    I just purchased the Officejet Pro 8600 and cannot print card stock.  I read another HP troubleshooting page and tried to run 100 copies of blank paper through to "calibrate" the printer as suggested by HP technical support.   There was a suggestion to disconnect the tray 2 paper tray but I also don't a tray 2.  Any suggestions?  I print card stock regularly.

    Hi breannemk,
    Welcome to the HP Support Forums! I understand you are not able to print card stock on your HP OfficeJet 8600, can you please let me know the Exact model of 8600 you are using as well as the Operating system you are running. Do you get error messages when you try to print them, if yes, please let me know the error messages you run into?
    Please reply back with the requested information so we can begin troubleshooting.
    Thank you,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • HP OfficeJet Pro 8600 Will Not Print Wirelessly

    Hi.  I have read other threads on this forum with suggested fixes from HP employees and tried them.  I have run the tool which found no errors.  My firewall is off.  I have installed the latest Adobe and uninstalled then reinstalled the printer software.  I have followed instructions in book re: turning off computer, router, printer, etc.  I can see the IP address for the printer in IE.
    Still, this brand new printer will not print wirelessly or otherwise from my hp laptop.  VERY frustrating.  I have spent hours trying work arounds for a brand new computer.  I would greatly appreciate a response regarding how to resolve this problem.  Thank you.

    I have seen cases where a troubled install went through flawlessly after the computer was reimaged.  That may be an option to consider. 
    I did want to make sure that you had the most current firmware version and it looks like you do.
    Before a reimage, you could uninstall Officejet Pro 8600 programs (if there are any) and download and install the drivers for your printer from hp.com.  Click here for the HP Officejet Pro Full Feature Software and Driver.  By doing this, you would have the most up-to-date drivers.  Sometimes a download will work where a disk does not.  It you do decide to reimage, I highly recommend the above download for the installation.
    Let me know what happens.
    Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
    Please select the "Accept as Solution" button on the post that best answers your question.
    I appreciate your input ! ___________________________________ _____
    Thank You,
    Rich
    Expert

Maybe you are looking for