My hp p017tu laptop is not shutting down after upgrading to windows10

I recently upgraded my os to windows 10 from 8.1 .After that When I tried shuttig down, the screen light turned off bt the power light was still on and the processing fan was still running inside ..After 3 hours when the battery was zero the power light turned off. after that when ever I started my laptop Ihad tu physically turn off by long pressing power button..,Having a lot problemsI don't want to go back to 8.1Help me find a solution..(all the drivers are updated)(HP P017TU)

Hi Prysci,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Pavilion dm4-2015dx Entertainment Notebook PC and the power off button not working correctly.  Here is a link to update the BIOS. I have researched this with Microsoft and the update should resolve this issue for you. Make sure after the update you restart the Notebook and check for updates.  I recommend using the HP Support Assistant on a regularly scheduled basis. Use this tool to keep your computer tuned up and updates to software and drivers. If you need the HP Support Assistant download follow the link.
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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    Most importantly, the loginwindow (the parent process is launchd.) close out the user session, continue to set the device permissions and user preferences to their defaults in a restart action, or the process power off the system in a shutdown action.
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