My HP PAVILION X2 10 has Bluescreen

I bought it on Monday 10th. I use browsing website with Google Chrome and then system is hang and then BlueScreen.Should I bring a claim with the dealer ?

Hey @Jedsada ,
Welcome to the HP Forums!
I understand you're Pavilion x2 has received a stop error when using Chrome.
Is this the first time a BSOD error has occured or does it happen frequently?
Does it also happen in other browsers or is the error only happening when using Chrome?
What troubleshooting steps have you tried so far?
Here's a guide that may help in the meantime: Resolving Blue Screen errors in Windows.
I can't tell you to return the product to the store, but I can offer you some technical support to try and resolve the issue here on the forums. If you'd rather return it that is entirely up to you.
Thanks!
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The Great Deku Tree
I work on behalf of HP.

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HP Pavilion external monitor has stopped working with my Macbook Pro (Mid 2012) with OSX 10.8.3

HP Pavilion external monitor has stopped working with my Macbook Pro (Mid 2012) with OSX 10.8.3. When I purchased the monitor a few weeks ago it worked perfectly when computer was in clamshell mode or with lid open. Now external display has stopped working. When I turn on display it scans for signal but does not find it and then immediately goes into sleep mode. I am using a DVI connection with the adapter for the mini display plug. REALLY FRUSTRATING. Any help would be extremely appreciated.

Hi lancekatigbak,
If you're having issues with the display out on your MacBook Pro, you may want to take a look at the troubleshooting steps in the following article:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
Cheers,
- Brenden

HP Pavilion dv7-3165dx has stopped recognizing the DVD-Blu/CDROM

Help,
My HP Pavilion dv7-3165dx has stopped recognizing the DVD-Blu/CDROM player issues.
Literally in last 24 hours. all was working fine. then Stopped.
Device not working is : hp DVDWBD TS-LB23L ATA Device
Whirrrs like reading disc...even gets the disc icon on windows.
Have scoured these boards and tried everal of the solutions.....
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as additional clarification..... no physical damage to computer....Discs being used are all functional Blu or CD or DVD.
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NO installation of new programs prior to this going on.
My same fire wall program, anti-,malware has been on this computer since I purchased it 7 months ago.
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I do not use the Comodo firewall system either.
Thank you

Have you tried installing a trial Blu-ray player. Don't use one from Cyberlink as it's too close to Media Smart DVD.
Use Arc Soft
http://www.arcsoft.com/estore/software_title.asp?ProductCode=TMT5P&gclid=COXEpJ6CqqcCFQEKbAodpQdSCw
----Will give that a whirl when I return home.
Have you tried the obvious and picked a Windows restore point to where it was working ? -------Windows 7, in that particular machine isn't letting me dial back for an earlier restore point..... it isn't even letting me see dates....Believe me I would have been happy to dial back a week or two. Not sure why, Havent been able to dig in that direction....was trying to be careful about not digging a deeper hole before moving all important work files and stuff to a different machine before toying with windows deeper.
Maybe the drive itself has failed, do you you have another HP laptop that you can try it in ?-----have several HPs...might try that soon.
Check "Autoplay" in the control panel.----have done the autoplay fixes that have been proposed in other chains of similar problems....no avail.
I will keep throwing ideas at you no matter how simplistic they may seem. I find that it starts people thinking in another direction.     --------Believe me, I appreciate it, just as long as it doesn't devolve into .....Is the machine plugged in?
Have you tried burning a DVD with it ?   Not yet, that is a good idea.
Try installing Image Burn and see if the drive will create ISO files with a Blu-ray disk. You will get a warning that Image Burn can't do this, but continue and let it dead the whole disc. Let me know if that works and I will give you the software to play the movie from the ISO files.
http://www.imgburn.com/index.php?act=download
Use mirror 8 provided by Image Burn.
What version of Media Smart DVD are you running ? Was using the most recent release......then uninstalled it and went back a few versions... to one that was linked to in another similar thread.
Thanks.

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Try press and holding down the Power and Home button until you get an Apple icon on the screen.
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Then it is possible that your power adapter is no longer functional.
Have you tried all of the power& battery and the Startup shutdown troubleshooting in the Solve a problem HP support portal for your notebook?
All of that priceless information is there for you to try and it can possibly even enable you to resolve the problem or identify the issue on your own.
Selectively troubleshooting queries posed by those of us trying to help here in the forum does not help anyone, including yourself.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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cheers

Thanks for the reply and peeling my post off Mike, sorry I didn't start my own initially.
Well @ 1333Mhz I was using the rated timings 9-9-9-24 (as per Corsair) but it wasn't very stable as I said.
I have since changed the FSB/RAM ratio to get 1066Mhz and it seemed much happier. (@1.5v) It would be nice to run the RAM at it's rated setting but my OC skills aren't that extensive. I imagine it would need alot of tweeking? Or could I have just relaxed the timings a bit?
Would removing the Switch Cards make any difference?
Thanks in advance.

HP Pavilion g6-1d98dx has very low volume.

Hi there,
I have an
HP Pavilion g6-1d98dx with W7 Ultimate that suddenly has very low volume. I have tried rolling back the drivers, uninstalling them and the device itself.
I also tried that loudness equalization option, but it only makes it worse. It used to sound very good, but now it's horrible. Now I have to wear a headset just to listen to music! Any help would be greatly appreciated. Thanks!
This question was solved.
View Solution.

Hi @Kindakool
I understand that you are having trouble with the sound from your built in speakers. I am happy to help you with this.
You can start with the following page, even though you are getting some sound.
No Sound from the Speakers (Windows 7)
Or you can check the connections on your internal speakers for that you will need:
HP Pavilion G6 Notebook PC - Maintenance and Service Guide
From Microsoft's support website:
Automatically diagnose and fix Windows audio playback problems
If those do not work it is possible that there is a physical problem with the speakers themselves. At that point I would call in to our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Malygris1
I work on behalf of HP
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Pavilion Sleekbook x64 has grainy and distorted images, color is mostly red, anyway to fix this

Intel(R) HD Graphics 400
HP Pavilion Sleekbook 14: images are grainy, distorted and mostly red. Can anyone help.

Hi @ramses66 ,
Thank you for visiting the HP Support Forums and Welcome. I have read about your HP Pavilion 14 Sleekbook and images being distorted or red. Try connecting the notebook to an external monitor with VGA or HDMI. Here is a document to show you how to do that if needed.
If it is you are having issues with a graphics card. If it doesn't happen on an external monitor we dealing with a hardware issue with the display.
Here is a document on Resolving Video and Graphics Issue.
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

I have a HP Pavilion dv6 that has suddenly stopped playing any kind of audio. How do I fix this?

I have a HP Pavilion dv6 that suddenly stopped playing any kind of sound. That's with earphones plugged in or not. The microphone indicator in sound setup indicates that it is listening to external sound, and when I play system sounds, the speaker icon in the volume mixer indicates that the hardware thinks it is playing sounds, but nothing is coming out of the laptop at all. I thought if it were a speaker not working internally I could fix it with earphones or external speaker but that isn't working either.
Any ideas?

Hi,
Try the following.
Open windows Control Panel, open Windows Update, select 'View update history' in the left hand pane and then select 'Installed updates' link in the following window.
Locate update KB2962407, right click it and select Uninstall. When done, restart the notebook, open windows Control Panel, open Windows Update and select 'Check for updates'. You'll see the update you just uninstalled being offered again - right click and select 'Hide Update'.
After this you may or may not need to delete and reload the Audio driver - if you do, the procedure for using recovery manager to reinstall Software and Drivers is detailed in the relevant document on the link below.
Recovery Manager - Windows 8.
Recovery Manager - Windows 7
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Pavilion dv6885se Laptop Has a Blank Screen

Hello,
Having a problem woth my laptop. First the PC specs.
HP Pavilion dv6885se laptop
Intel Core 2 Duo T8100 @2.10Ghz
Vista Home Premium 32-bit
250GB HD
NVIDIA GeForce 8400M GS Video
Starting yesterday (1/8), the laptop would not boot up. It shows a blue screen (not Blue Screen of Death) that gives the option to repair or restore the system. I chose to repair because the restore was going to wipe the hard drive clean and reinstall the base system (factory specs).
I did this numerous times until finally at startup, I pressed the ESC key. Then there was only a black screen. Powering off and back on left the system in the same state: It was on, but no video. I connected the laptop to an external monitor, but still no video. Then after power off/power on a few more times, the screen came up all white. I watched the screen a few minutes and noticed that it was slowly “drawing” multiple colored lines vertically on the screen.
I went to hp.com to search for help. I did see one bit of help. The thread stated something about “crashing the BIOS”. To reset it, power off the laptop. press and hold the ESC key before powering back on. This restored the video somewhat. I was able to see the screen on the external monitor. I was back to the blue screen with options. I did the repair option numerous times and rebooted numerous times until finally the system was up and running.
While the laptop was still connected to the external monitor, tried changing some of the display settings. During all of this time while the laptop was plugged into the monitor, the laptop lid was closed. I just happened to open the lid, and the laptop screen came on. The laptop screen would never come on after power on, but would come on after changing display options and opening the lid.
Today, that no longer works the laptop is on, but the only video is using the external monitor.
Any ideas on what this could be? Also, if it is the laptop screen, would it be better to get it fixed or replace the laptop? Thank you.
Warmest regards,
Fred Tolan

Hello fredtolan.
This sounds like you may be experiencing a GPU issue or a larger motherboard issue. The fact that you're having display issues on both the integrated and external monitors would point to this.
Had you experienced any other problems prior to this? BSODs or freezes?
I would like you to perform a hard reset first. This reinitializes the hardware and can solve a wide range of issues. Try the following.
Shut down the notebook.
Remove battery and AC power.
Press and hold power button for 15-20 seconds three times.
Replace battery and AC power.
Attempt to boot notebook and post the result.
I would also like you to test the RAM and hard drive using the built in diagnostics. You may not be able to do this as I'm not sure if the pre-Windows loading screens will display on the external monitor. Follow the steps in this document and make sure to post the results if you're able to run the tests.
I hope you have a great weekend!
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Click the "Accept as Solution" button if I resolve your issue.

Hp pavilion dv6 laptop has a black screen problem.

Hello,
I dont know how to fix my hp pavilion dv6 laptop.
The laptop is working,have the necessary sounds after i
turn it on,but the problem is that the screen stays always black
..I connect the lap top to tv screen or external monitor and it shows that everything is working properly.
The laptop may have hit a hard surface. The laptop worked well until about 1 week ago when I turned it on and the screen was hazy at first. I turned it off and turned it back on and the screen was completely black but still had the start-up sound. Someone suggested I see if it works on an external monitor and that worked.
Does anyone kow how I can fix the black screen of my hp pavilion dv6 laptop?
I do lots of study with it and have my exams coming up soon. I need my laptop to be mobile with me and not stationed in one place. Thanks in advance for the help!

Hello Chi123,
I see that you are having problems with the display on your HP computer. I would like to help with this issue but I need some information.
Can you provide the model and product number of the computer? Here is a link that shows how to find that information.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Please Help.. HP Pavilion DV6 Notebook has totally stopped working

Hi
If anyone can help me I would be grateful. My computer just stopped working today and left me with a blank screen, when I try to turn on I just get the HP logo. I have run a hard disk and memory test and they both came back OK.
I have my life on here and when I took it to the Geek Squad they said it was probably the hard drive and wanted tons of money to TRY and fix it.
I have a blank black/blue page, I have removed the battery and tried a hard start, I replaced the battery, I do have a flashing caps lock light and my mouse pad is illuminated.
I don't know what to do next and have my life on this computer including many family photos that cannot be replaced.
Any help or ideas would be gratefully received
Thanks

Hello Nikki7,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Since you are facing a Boot issue on your HP Pavilion DV6 Notebook PC, please click on the web links given below should be able to help you to resolve the issue on your unit.
HP Notebook PCs - Use Hard Reset to Resolve Hardware and Software Issues
HP Notebook PCs - Blank Screen LED Error Codes
HP Notebook PCs - Troubleshooting No LED Lights Glow During Startup or Boot
Let us know how it goes!
*Although I am an HP employee, I am speaking for myself and not for HP.
*Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
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Regards
Ahmed

HP Pavilion 25bw monitor has narcolepsy

I have a HP Pavilion 25 bw montor that I use with a Thinkpad laptop. I shut both down at the end of each day. This morning the monitor won't turn on. When I turn it on it automatically goes to sleep.

Hello @gatesgrad,
I understand that your HP Pavilion 25 Monitor goes to sleep when you start up your computer and you would like some assistance. I am setting out some steps for you to follow below:
Step 1. Unplug the power cord from the back of the monitor and the wall
Step 2. Hold the power button down for at least one minute
Step 3. Plug the power cord back into the monitor and then into the wall outlet (not a power bar or surge protector)
Step 4. Press the Menu button on the monitor
Step 5. Navigate to the Factory Reset option and select it
If the issue persists after this you can try the monitor on another computer to see if it continues. If it does it appears to be a physical issue and I think it would be best if you contact HP Technical Support for repair options.
I would like to thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Have an HP Pavilion p6540y & it has continually locked, frozen & blue screened us to no end. Help!

I have an HP Pavilion p6540y just over a year old (ie no more warranty) & it continually locks, feeezes and blue screens us to death. We have reloaded windows 7, reloaded Office & in the last 2 weeks changed out the hard drive.
Also have updated with latest BIOS software & done all recommended steps to stop "sleep" issues
Any solution? Or is HP unable to build reliable products & support them when they crash.

Ok, well, I called the tech support here in athens greece, and what did the guy told me? that I have to get the recovery cds as long as I deleted the recovery partition and did not make any recover y cd before deleting it. Fair enough I told him, I can understand this, but, I told, are you sure I am going to be able to actually install an os on this computer, cause I've already tried to install windows vista home premium, but the same thing happens, it return the same error as with windows 7 and xp! He said, yes, you're going to succeed, so I told him, ok, that means that there must be some kind of block inside the computer, most probably inside the bios, that prevents the installation of anything except the exact copy of the os that was preinstalled, and he didn't know exactly what to tell me, but more or less he told me yes, there is! Is that right, could the bios be blocking the installation of any other os? I can see in the bios that it says "preinstalled os: vista" something I've never seen in any other computer, but, can they do it? And why is this guy so sure the problem is that I was not using the recovery cds with the pre installed version of the os, couldn't be a cd/dvd drive problem? I have to pay for those recovery cds, what if it gives the same problem with those too?
Also I wanted to ask if someone knows how to make a bootable cd with the bios update, I mean which files should I extract from the exe, where and with what do I have to put them, etc., if someone coud please help me at least updating the bios, I could try installing the os from a usb key, so that I could tell for sure if it's a problem of the dvd drive.
Thanks.

My HP PAVILION X2 10 has Bluescreen

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