My Hp pavillon g6 windows 7 shows a black screen after i log in to the windows

when i turn on my laptop it tels me that it didnt shut down normally and it asks me if i would like to start windos normally or in safe mode. i press the "start windows normally" button and then i get the logging in screen, after i log in, the laptop shows a black screen with only the cursor visible on it.

Hi there @robert15
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.
Please post the full product number for your notebook. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Give this a try, and let me know if there is any change. HP Notebook PCs - Computer Does not Start (Windows 7, Vista, XP)
Also try booting the notebook into safemode and see if proceeds normally.
HP Notebook PCs - Entering Safe Mode (Windows 7)
Malygris1
I work on behalf of HP
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This question was solved.
View Solution.

lletram18 wrote:
Hi. I updated my laptop from windows 8 to 8.1 and when it restarted it just shows a black screen. I restarted the computer and ran an HP diagnostic test and got this reading: smart check failed, failure Id: rlh2tk-6jx75x-mfgjw1-60b603 product id: d1e80ua#aba. Please help!
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My Hp pavillon g6 windows 7 shows a black screen after i log in to the windows

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