My hp photosmart 5524 is not printing after I put new cartridges in

Hi
I have changed my black ink cartridges to a new from HP and it wont print black now.
It shows as full in the status.
PBO2111

Hi
Is the printer within warranty? You can check by entering the serial no. below....
http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=ie&lc=en
Have you tried the troubleshooting steps (such as running a Printhead clean etc.)....
Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03955472
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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    Click the “Kudos Thumbs Up" at the bottom of this post to say
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    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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