My HP Photosmart B209a won't scan on new Windows 8 HP all in one computer

My HP Photosmart B209a, which worked properly with Windows 7 will not scan from the printer or the computer on my new HP all inone desktop with Windows 8. The fix program recommended by this site won't download to this computer either. It will to my other brand new HP all in one desktop downstairs, but not this one. I'm so frustrated after 5 hours of trying to make this device scan again!

Hi @snbdds,
Welcome to the HP Forums!
I noticed that your HP Photosmart b209a will not scan on Windows 8. I am happy to help you with this scanning issue!
Are you able to make copies with your printer?
In the meantime, please take a look through the steps indicated within this scanning guide, An 'An error occurred while communicating with scanning device' or a 'There is no computer connectio....
Hope this guide helps, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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Hi Baytar1953,
Welcome to the HP Forums.
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Hello there! Welcome to the forums @RobertLW
I saw your post about the scanning troubles you're having with your Mac running 10.6 and the Photosmart 5520.
The guide I would recommend for you would be the one linked below. Please try out the steps!
A 'Computer Not Found' or 'Connection Error' Message Displays for HP Photosmart 5520 e-All-in-One an...
Let me know the outcome please!
Have a great weekend
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Hello @rmo5369 , and welcome to the HP Forums!
I can see you're experiencing scan issues. I would like to help!
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions:
About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates:
OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP Photosmart 7510 series C311 Full Feature Software and Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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This question was solved.
View Solution.

Hi @JaneCat,
Welcome to the HP Forums!
I understand that you cannot scan photos from your HP Photosmart 5510 to a file on your Mac running Yosemite. I am sorry to hear this, but I am happy to help!
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Hope this information is helpful, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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This question was solved.
View Solution.

Hi @mfspectrum,
I see by your post that you are unable to scan. I can help you with this.
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Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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