My HP Photosmart C4280 will print a test page, but can't get it to print from Quark or even Notepad

I downloaded and installed the latest drivers from HP and also downloaded and installed the print diagnostic utility, which found no problems. The printer is plugged into a USB port and the print queue shows the job I've just sent but the job just hangs there. The printer doesn't show any kind of processing light. The display panel just says "copy" on two separate lines and "scan" on another.
Any ideas?

Hm, okay, thanks for getting back to me again!
Try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer and test print again.
R a i n b o w 7000I work on behalf of HP
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Hm, okay, thanks for getting back to me again!
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This question was solved.
View Solution.

Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
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Jamieson
I work on behalf of HP
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I am an HP employee.

My HP Photosmart C4280 will print a test page, but can't get it to print from Quark or even Notepad

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