My HP Photosmart Premium C309-m will scan and copy but it won't print, always says ERROR

My HP Photosmart Premium C309-m will scan and copy but it won't print, from a computer file. It always says ERROR

Hello Plettsy,
Welcome to the HP Forums.
I see that you are having and issue when attempting to print.
So I can better assist you, please write me back with the exact error message that you see when attempting to print.
Please respond with which Operating System you are running as well.
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Write back when you have time and I will be more than happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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If you are having issues with AirPrint on your iPad, you may find the following article helpful:
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HP Photosmart Premium c 309g will not print black, all other colors fine. Shows ink levels fine,

Have photosmart premium c309 g connected wirelessly to I Mac and Mac book pro. The unit suddenly will not print black. Ink levels show all good. All other colors print fine. When check HP utility and go to print quality diagnostics, a box appears that states cannot print PQ page--make sure printer is turned on. If I tell it to print a page, it immediatly connects and prints all colors but not black. How can it print regular page but not receive message to print PQ page? "make sure printer is on" ??

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Photoshop CS4 and HP Photosmart Premium C309

Hi,
I want to print photo's from Photoshop CS4 in another format than A4 (e.g. 10 x 15 cm or 13 x 18), but the program does not accept such a setting.
When I finally printed in A4 size (since I could not change that, I finally accepted that) the colors of the print were quite different from those on my monitor (brown was pink).
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When one device says it is on a network and the other device can't see it, one thing to check is that they are both attached to the same network. On your printer, have it print the network test page. This will tell you which network the printer is attached to.
I was an HP employee.
Please mark the post that solves your problem as "Accepted Solution"

HP Photosmart Premium C309 wireless,unable to print emails, but print everything else on HP laptop

I can print everything on my HP laptop, but unable to print any emails from my wireless HP Photosmart Premium C309. What could be the cause?
This question was solved.
View Solution.

OK, the printer is attached to your router just fine, so the problem is likely in your PC.
I'd recommend you uninstall the HP software (with the HP uninstaller), reboot, then get the latest software for your printer from the "Support & Drivers" link at the top of this page.
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HP Photosmart 5525 problem with scanning and copying

Hello Everyone,
I bought a new HP Photosmart 5525 few months ago and it was working fine with everything but suddenly it stopped scanning and copying. while copying it doesnt do anything and while scanning it gives the error message
" Scanner communicatioon cannot be established. Ensure your product is powered on, check the connection, and ensure your network is functioning properly"
i tried everything but i couldn't fix it. i would really appriciate any sort of help.

Welcome to the HP Community @Sekhon ,
I read about the issue you're having with copying and scanning from your Photosmart 5525 unit, and wanted to reach out to you.
I would personally think that there could be a "Scanner failure" with your printer, and would like you to check out a post from my colleague @RnRMusicMan below and follow the guide he suggested to someone else with the same issue. If the copies still do not work when done troubleshooting, call technical support directly to discuss your printer replacement options with HP.
Photosmart 5525 Scan Problem (Component is broken)
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Good luck!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Scanning and Copying result in all black and lines. (with link to the scanned picture)

Whatever I try to scan and copy, even blank, the result is the same all black and full of lines.
Here is the link to the scanned picture. Copying also makes the same picture. https://www.dropbox.com/s/yaprfywbpf7cq70/scan0002.jpg?dl=0
The printer hasn't been used in a while, I just used it recently and the ink even dried out. Bought ink and printer's working fine.

Hi @RexRegnum,
Thank you for visiting the HP Support Forums! I see when you Copy or Scan on your HP Photosmart D110a you get black lines all over the page.
I would like you to start troubleshooting here: Vertical Bands, Streaks, or Lines in a Copy, or Scan
Please let me know the outcome, I will watch for your reply.
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Hello M4n0u,
Both ink cartridges will need to be in the printer in order for the printer to scan, copy, or print, even if the ink cartridges are low or out of ink. If both ink cartridges are installed, you can press and hold down the STOP/RESET button on the unit for at least 5 seconds, then release it to disable the ink level detection function of the printer and be able to scan until you are able to replace the ink cartridges. Hope this helps!
This didn't answer your question or issue? Find more help at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Having difficulty scanning and copying on Office jet 6500A plus. Prints fine. Scans and copies are illegible and contain hundreds of vertical lines. I did all of the various cleaning tasks suggested.

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Hp photosmart premium C309g-m - trouble scanning

I have an hp photosmart Premium C309g-m - printer states scan saved but can't figure out how to print it

Hello NancyDonohue,
Welcome to the HP Forums!
I understand when you scan a document to your computer, you would like a option to print. I will do my best to assist you! Please reference the Photosmart Premium C309G Manual here. The manual doesn't state you can perform this feature. It does states you can scan to, then reprint a photo.
Sorry for the inconvenience.
I worked on behalf of HP.

HP Photosmart Premium C310 unable to scan

I have checked all of the questions, and the answers I have found are older and the links are no longer available. This is really the 1st serious problem I've had with this printer, and I've had it for several years. A few months ago, when I tried to scan from the printer, I would 1st get the message "LCD list needs to be updated". The link I am referred to no longer exists. Then, if I continue to try to scan, it tells me "A printer is not connected. Please see the device documentation for trouble shooting info."
I kept looking for an answer, then 1 day I could scan fine! Now, it's doing it again! Someone please help! I have spent hours trying to figure this problem out. I would greatly appreciate any help anyone can give. Thanks,

Hi Rollynn,
Welcome to the HP Forums!
I see that you cannot scan with your HP Photosmart Premium c310, and I am happy to help you with this issue!
For further assistance, I will need to know:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies by itself.
If the power cable plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If you are using Windows please try the HP Print and Scan Doctor, and let me know what happens.
Hope to hear from you, and have a nice day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Photosmart Premium C309g-m will not connect wirelessly to laptop

Hi
I am having huge issues with my HP Photosmart Premium C309g-m. I have had it for just over a year, and have NEVER had any problems with it.
I am going to give as much information as I can.
I have:
HP Photosmart Premium C309g-m printer
Samsung ML-2010 Series (Working wirelessly)
Gateway (Acer) NV5915h laptop
Windows 7 Home Premium
64-bit Operating System
Intel(R) Pentium (R)CPU P6200 2.13GHz
4.00GB Ram
Norton 360 Premier Edition
Wireless Logitech Mouse
Wireless Microsoft keyboard
It started about 2 weeks ago
At first it would lose connection, and then I would have to reboot my laptop and the printer, and it would come back. Then I had to start removing the printer and then re-installing it. It worked for a bit, but now I am not sure what I am doing wrong.
I disabled my Norton while I did everything.
I tried adding the Photosmart through the install CD, Manually adding it, disabling the HP services, and I downloaded the setup from HP, in case there was something wrong with my CD. I have gone through the entire trouble-shooter.
I have run through the install CD over a dozen times, it finds the printer and goes all the way to the end, and it says “printer setup has failed to complete. Click retry to try installing again or click next to continue without connecting to the printer now, I will connect later."
I also went to
Start typed in cmd Services.msc located the HP Network Devices Support right click Properties changed start up type to Disabled. Then re-installed the printer. It didn’t work!
I uninstalled all the HP software, and then installed it again.
I even tried typing the IP address in.
If I open a webpage and type in the IP, it brings up my printer; it shows everything with no problems.
When I added it manually I tried to set it as my default printer and I get error0X00000709. It won’t let me set it as the default, so I tried leaving my other one as the default, and then selecting the HP Photosmart from the dropdown list, then print. Same thing happens I get the error.
I also installed through a wired (USB) connection, so that I could get all the driver updates. It updated everything, and I was able to print to it, but then when I went to switch to wireless, it errors.
I also installed it by:
Start Devices and printer add printer add a network, wireless or Bluetooth printer.
It searches for my printer, it finds it. The problem is it finds 3 of the HP Photosmart!!
It shows them as follows:
HP0AB1A0 (HP Photosmart premium c309g-m)              IP http:\\192.168.1.70:3910
HP Photosmart on OWNER-PC                                             IP: \\OWNER-PC\ HP Photosmart
Samsung on OWNER-PC                                                        IP \\OWNER-PC\Samsung) (working)
Photosmart Premium C309g-m (HP)                                   IP 192.168.1.70.
I have gone through and installed them one by one, and deleting it when it didn’t work.
I have gone through the entire fix it problems on the HP website.
I can print to both of my printers through our desktop computer. I can print to my Samsung wirelessly from my Laptop; it’s just the HP that won’t print.
This is so frustrating! I used to work for HP, so I have gone through all the tricks I know.
Please help I really need to get this working. My email is [email protected], if you want to contact me directly. I might forget to come and check this.
Thank you in advance to anyone who has any ideas!

I am having the same problem with our hp 5514 printer.
IT SHOULD JUST WORK!!!!!
Why will hp not answer anybody here?
We have even changed printer from 5510 to 5514 and it will not work.
Please answer as this is very frustrating.

My HP Photosmart Premium C309-m will scan and copy but it won't print, always says ERROR

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