My HP Photosmart wireless ePrint will not print anything off my computer....

It will print a network test and says its connected to my wireless network. A box also will come up on the screen saying printing but then a box comes up that says unable to print. I have tried to restart my comp. I have ink (and paper lol) and nothing has worked. I have ran the trouble shooter as well as the utility tool. This printer is only a month old.... if that.

I wish I had better news, but if you've gone through all those steps and it didn't resolve the problem, you can replace the printhead and if that doesn't resolve the problem, you'll want to have the printer serviced.
Here is a link to the doc that walks you through ordering and replacing the printhead:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01763306&cc=us&lc=en&dlc=en&product=3777182&tmp...
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Adobe will not print anything

Adobe has the absolute worst software on the planet. I’ve already banned it from one computer due to the complete inability to prevent Adobe from performing updates, including attempting to prevent this by altering the registry settings. The problem I am having now makes it appear I’ll have to find another program in order to merely print PDF files as I can’t even do that with my Adobe product.
I have Adobe X Standard installed on my laptop and just tried to print an already saved PDF file. Adobe doesn’t want to print the file and automatically opens a menu that tries to force me to save the file I already have saved as a PDF. Seriously? For starters, you can’t overwrite an open document so I’d have to save with a new file name, a clearly ludicrous concept.
In short, Adobe will not print anything on my computer regardless of whether it was saved previously, or is just a document I found on the internet and want to print without saving. What a total waste of money.

My HP printer is set as 'default', both in my printer settings as well as the program I am trying to print from (CAD program and you have to specify printer).
Adobe fooled me once and got me to open up my wallet; it won't happen again. Absolute worst software I have had in my 25 years of using computers.

My eprinter will not print in proper clolour even after new ink cartridges install cleaned nossles p

my eprinter will not print in proper in colour even after new ink cartridges installed cleaned nossles as new cartridges still not printing properly
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View Solution.

Which printer do you have specifically? HP makes several eprinters and I want to make sure I get the best information for you that I can.
Also, have you tried doing a self test print to see if the issue is hardware related versus being software related?
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TS1647 My Macbook Pro will not print anything from any program. I've reinstalled the drivers. I get an error message in Word that says, "Word could not communicate with printer." Any ideas?

My Macbook Pro will not print anything from any program. I've reinstalled the drivers. I get an error message in Word that says, "Word could not communicate with printer." Any ideas?

Be sure to try restarting, if you have not done so since this problem occurred. You should also power off the printer while you do the restart...
If that does not help, you can try resetting the printing system. Open System Preferences Print & Scan (or Print & Fax) pane. In the sidebar with list of printers, right (control) click anywhere. Select Reset printing system. You will have to add back your printers after you do this.

My phone says i am hooked up to wireless. but will not load anything.

Do you have a seperate AP providing your wireless or are you using the wireless built into the AT&T router? If seperate, you will need to re-configure the AP to the new equipment AT&T sent you.

Got a new modem today and now my phones will not load anything. Says i am hooked up to wireless. But cant load games,Facebook and well everything.please help.

Eprint will not print from some email addresses

My grandmother does not have a computer but we have been using an hp printer to email her documents that are printed onto paper for her to read. We had an HP photosmart that died this week and we had to get an HP envy instead.
I changed the email address on the new printer to a similar one from the one we used before and changed the settings for printing to "open to anyone." Emails from our phones, gmail, yahoo or even my mom's work email address (which has tons of security) have all gone through fine but emails from my grandmother's church do not come through. They are not even registering on the collections to show that the email was sent.
It is extremely important that I figure out how to fix this. Any ideas?

Hi @turtle290 ,
Welcome to the HP forum.
I understand that ePrint jobs from the church are not printing.
The fact that they are not arriving in collections leads me to wonder, do they have the correct email?
It could also be something entirely different.
The HP ePrint Print Job Did Not Print
Let me know if that document was helpful.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Photosmart Pro B8300 will not print on new computer

I have an HP Photosmart Pro B8350 s/n MY728111C1 bought in 2008 which worked well with my old computer with XP. I now have a new Dell XPS8300 with Windows 7 Home Premium 64 bit.
When I plugged the printer into the computer I received the usual beep and a message to say it was connected. It installed the Photosmart Pro B8300 series driver that came with the computer. When I send a document (incl. from the 'print test page button) everything seems to work but the printer does not respond. The connection must be OK as the computer recognised it and if I click 'clean the print cartridges' the printer responds, though if on the printer properties device setting tab I try and change from Off to Update now I get an error message saying it could not be completed as a printer communication error occured.
If I watch the 'see whats printing' window the document appears momentarily , says printing and that it is sending it to the 'USB0001 virtual printer port' which is assigned to the printer. I get the bubble message to say the document is printing. However it then disappears and gives the impression it did not reach the printer, or if it did, the printer ignored it!
The driver is for 'HP Photosmart Pro B8300 series', could it be that it does not work with the B8350? The driver is for 64 bit, could the printer need 32 bit? The print processor is hpzppw71. I have tried some of the others. I have checked as best as I can that all the properties and settings are the same as on my old computer. As well as the 'USB0001 virtual printer port' there is a USB0002 port which is not ticked but is shown assigned to the printer. I cannot change that and using it does not make any difference.
Can anyone suggest what is going wrong?
Regards
Andrew Moffat

Hi,
Yes you have encountered the auto sensor looking for white paper. Here is a link to a document that shows where in the driver settings to go.
Driver Settings
Essentially, you will want to change the paper type setting from "automatic" to plain paper. Click on start, and go to your Printers and Faxes. In Printers and Faxes, right mouse click on your printer and choose Printing Preferences. Choose the Printing Shortcuts tab, and Every day Printing. On the right side, change the Paper type from automatic to plain paper. Choose Apply and then ok.
You should be able to print on your colored paper now. Don't forget to go back and change it to automatic when done.
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HP Photosmart Plus B209 - will not print photos - tray is not picking up the paper

The printer will not grab the photo paper when I attempt to print a picture. It works just fine when printing other things, such as text from WORD or something from the internet. Photo paper says "single sheet feed" on it, so I place one sheet in the tray.
Any ideas? Am I doing something incorrectly? Thanks

Hi hgr7,
I understand that you are having an issue with the photo tray picking up the paper. I will try my best to help you with this problem. In this document for The All-in-One Does Not Pick Up or Feed Paper From the Photo Tray there are several steps to resolve this issue.
I hope this helps, let me know.
Thank you,
I worked on behalf of HP.

My HP Photosmart will not print anything until I turn it off and then turn it back on.

I have a HP Photosmart Model C-309a Product Number CC335A
All of a sudden, my printer stopped working and refused to print anything sent to it unless I actually press the power button to turn the printer off. Then if I press the power button again to turn it on, it prints the document from the print spooler. I have no idea what caused this or how to fix it. You suggestions are very much appreciated.
Thank you.
Marky Marc

markymarc99,
Lets start with checking out our software/drivers to eliminate them as a possibility. Download and run the print and scan doctor located here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&lc=en
It can fix a lot on its own and if not give a better idea of what is going on.
Best of Luck!
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HP Officejet J4550 All in one printer Will not print anything no error message

I had this problem before and was able to talk to a technician and found I had no default printer when he told me how to do that it fixed my problem. The printer functions like it will print takes paper in but when it comes out it is blank Ink levels are fine ran through all the checks with power and if computer is working ok everything checks out fine. It just won't print anything on paper.

'''''"My new printer..."'''''
For a newly installed printer, you may need to reset some hidden preferences, '''''print.print_printer''''', in particular, for Firefox to recognize the new printer.
*See --> http://kb.mozillazine.org/Problems_printing_web_pages (''see "Reset printer"'')
*See --> http://kb.mozillazine.org/About:config
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
*Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
*Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.org/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*'''''Adobe PDF Plug-In For Firefox and Netscape''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.org/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*'''''Next Generation Java Plug-in for Mozilla browsers''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

Printer install, test print ok, will not print anything else, cannot select as default printer

Printer installs fine, test pages, alignment pages, colour print pages all test fine, they are selected to print from the option on control panel. Trying to print from any other program, the printer is not listed as an option. Going through control panel, try selecting it as default printer, following messge given :
Operation could not be completed (error 0x00000709). Double check the printer name and make sure the printer is connected to the network.
Printer connected via USB direct to my single laptop. Uninstalled and re installed, as per troubleshooting instuctions. Ran troubleshooting program and HP print and scan doctor. Only info given was that it was not default printer, when asked to fix the problem it states it cannot.
Had a previous HP printer scanner, all removed (it broke, hence the new one), never had a problem with the install, this new one is being a real pain, any help would be appreciated

Hello again mattcpx ,
I think what we are going to need to do is start right from scratch. Seeing that the only printer listed is generic printer icon from Windows 7(This icon does nothing for the printer you have installed), we are going to uninstall your printer and do a proper re install.
Lets start off by removing the usb cable from both the printer and from the computer and leave it disconnected until further notice.
The first link I have for you gives detailed instructions for Uninstalling the Printer Software.
Once the uninstall is complete, please reboot the computer so that the changes take affect.
When the computer is back on, disable any firewalls or anti virus protection that you may have running.
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Do a power cycle on the printer with the use of the on/off button. This will do a semi power reset on the printer.
The next step that we are going to take is to download and save the HP Officejet 4630 e-All-in-One Printer series Full Feature Software and Drivers to the desktop of the computer. This will create a new icon on the computer and make the download easy to find.
Double click on the new icon and follow the installation instructions. The installation will prompt you when to connect the usb cable so please do NOT connect it before hand.
Let me know how you make out.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

Will not print anything but Pdf files!

If I try to print anything at all other than a PDF file from Adobe only(other readers will not even work) very little of the page prints if anything at all. For example, I was trying to print a shipping label off of the website, and the only thing that would print was the barcode. Nothing else. I actually had to convert it to a pdf file and open it with Adobe, and then it printed perfectly. I have tried reinstalling, restarting, using the HP support doctor, which says absolutely nothing is wrong with my printer. I am at a loss to why it will only print pdf files from Adobe. Can anyone please help me?! I forgot to mention it worked perfectly about a month ago. We don't print a whole lot and didn't notice it was messed up until just a few days ago.

Hey , Welcome to the HP Support Forums!
I understand that when printing from your Windows 8.1 computer to your HP Deskjet 1512 All-in-One Printer, nothing is printing, except Adobe PDF files. I would like to assist you today with resolving this issue. Now, you indicate in your post that you had tried to print a shipping label from a website, and only the barcode prints. However, if you open the file up and print it from Adobe it appears to print fine. This leads me to believe that the actual issue that is occuring is a print system issue with the black cartridge. I know it may come as a surprise to hear that as Adobe is printing fine. However, when you print from certain programs on your computer the file is sent to the printer as an 'image' file. If your printer 'thinks' it is printing an image it will use a mixture of colour ink and black to print the black document. Therefore, what you may actually be seeing when you print from Adobe is colour ink mixed. To start troubleshooting I am going to have you print a Quality Diagnostics Report from your printer and this will help us to isolate this printing issue. Please follow the steps below. How to Print a Quality Report: Load clean, white U.S. Letter or A4 paper in the input tray, if necessary.Press and hold the Power button. While holding down the Power button, press and hold the Cancel button. Hold them both down for 2 or 3 seconds.The test page prints. (1) Printed with the tri-colour cartridge(2) Printed with the black cartridge If this Report prints perfectly: Then the printing issue that you're experiencing is not being caused by your products print system. Rather, there may be a driver conflict occuring between your Windows computer and your printer. Please do not proceed with troubleshooting at this time. If this Report prints with missing black or other quality issues: Then the printing issue that you're experiencing is being caused by your products print system. To resolve this hardware issue can I please have you click here. Once the support document opens please choose the Windows 8 dropdown. Next, follow the steps under Solution one, Solution five, Solution six, and Solution seven. This includes any sub steps under the listed Solutions to complete. Once troubleshooting has been completed please print another Quality Diagnostics Report to confirm if the issue has been resolved. Please respond to this post with the result of printing the Quality Diagnostics Report. I look forward to hearing from you!

When I am trying to use my printer with mac it will not print anything and says missing plug??? Help???

I have usb cord from printer to Mac cannot print anything and says missing plug??? Anyone who can help me? I do not understand what missing plug means?

What Mac?
What Mac OS X?
What Printer?
What software are you trying to print from?
What sort of stuff are you trying to print? {just text, text and some diagrams, graphics, photos, animated Giffs, movies, something else}

HP eprint will not print in grayscale using HP Photosmart 5510

Greetings,
This morning I installed the app on my husband Android phone and sent a .pdf file to print. When prompted I chose to print via the hp eprint and on settings chossed grayscale
The document printed in color.

You're welcome. No, you can send the photo to your printer from the app and have it print in gray scale. I just did it a moment ago. In your app, you have "registered" or signed in with your ePrint email address. Everything you send from the app from that point forward, is sent by sending to your ePrint email address. You need to open the app, click the gears (settings) in the top right corner, then select "Reset app data".
That will remove your ePrint email address from the app. Activate the app by signing in with your regular email address (instead of your ePrint email address).
Everything you send from the app to your printer will be done via wireless (instead of through ePrint email address).
When you use the app this way, your color/grayscale setting will work.
Please let me know how it goes.
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HP OfficeJet Pro 8500 Wireless A909g Will not print or align

Not sure what the problem is: was printing fine till suddenly no ink on paper. Unit sounds like it's going through all the motions but lays no ink. Windows 7 home Pro 64bit. Error message: Alignment cancelled. I went through all the suggested steps...cleaned printheads number of times, all the steps for alignment. Did not replace the printheads yet. Could both go bad at the same exact moment? I get absolutly no ink on the paper, not a drop. Don't know if this is enough info. Hope so. Thanks in advance for any possible solutions.
LP

Hi SunWay,
I understand you no longer have any ink printing on your pages and can not complete an alignment. From your description, I can see you have done a great deal of troubleshooting. It is not all that likely that both printheads would go at the same time but it is entirely possible. Another possibility is that the ink supply tubes are kinked. Please follow these steps to check the ink supply tubes:
Open the printer lid. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent.
Look in the center of the printer for the four ink tubes that connect to the printhead, and then examine the ink tubes. The ink tubes should be bundled neatly, and they should not appear kinked or bent.
Ink tubes, correctly bundled and not kinked
The above solution and more can be found in the following document. If the issue persists, please use the document to troubleshoot the issue.
If the issue continues to persist, I recommend calling HP and letting the know the issue as well as the steps you have already completed. It may be helpful to even let them know you completed all of the steps in HP document #c04261974.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

My HP Photosmart wireless ePrint will not print anything off my computer....

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