My HP printer has stopped printing from my IPad.

I have an HP photosmart c310. I sometimes get a message that the IPad has connected to the printer but nothing prints. Other times O get no message at all. I haven't made any changes to my network or settings and I can print from other devices.
Any ideas as to what i can do to rectify this problem?

Hi slfiedler, welcome to the Hp forums
This is the main supoprt page of your printer CLICK HERE here you can find useful how to's and even troubleshoothing steps for almost any issue with your printer.
Let's do this;
Set an static Ip address for the printer
Read this article; Click here;
In step 6 it will explain the how to, in the same page you can assign and static DNS server I will recomend using google public DNS servers Which are 8.8.8.8 and alternative or secondary 8.8.4.4
Let me if after doing this you still facing this issue I wil do my best to help you.
Hope this is of help:
RobertoR
Remember==▼
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Similar Messages

AirPrint has stopped working from my iPad; what do I need to do to get both printing wirelessly again?

Air print has stopped printing on both my I Phone & I Pad! What do I need to do so I can print again from both devices?

Have you tried the troubleshooting included here:
iOS: AirPrint 101

Printer has stopped printing in black, HP Printer Photosmart 5514

My printer suddenly stopped printing in black. We have two computers networked wirelessly, and from my husband's computer there are no problems. From my computer I can print other colors, but not black. Test prints print in colors but not black. I have tried uninstalling software, reinstalling, and reconfiguring for wireless without success. Reinstallation seems to have gone OK but problem is not resolved. I have also tried to connect via a USB port, but no success here either. I turned off the firewall for the last installation but this did not help either.
Printer: HP Photosmart 5514
OS: Windows 7
No error message just blank pages
No system changes made
This question was solved.
View Solution.

Start by following the troubleshooting steps in this document, especially check the vent as shown in step three of Solution Six.
I suspect when you print the test page in Solution Six there will be no black ink on the page. Most likely the computer you have that appears to print in black has its media settings set to photo paper, which would use the color inks to print black.
If the printer is in warranty I would suggest you Contact HP for replacement.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

My Canon MX922 printer has stopped printing because it says the paper tray is empty. Tray is full.

My Canon MX922 printer has all of a sudden stopped printing and I'm getting the error message that the paper tray is empty. The tray is full. I've removed and replaced several times. I've loaded the top feeder as well in case for some reason it was trying to pull from there. I've shut down and restarted several times as well, to no avail. I work from home and this is my own business so it's vital I have a working printer. Any suggestions as to what the problem is or is the printer shot? I've probably had it just over a year.

Hi nicolej31,
You will want to ensure that there aren't any obstructions in the paper feed path that may be causing the paper not to feed and be recognized by the printer. With a flashlight or other bright light, please check the paper feed areas of the printer to ensure no obstructions exist. Once this has been done, please perform a roller cleaning on the unit by following the steps located here.
You will also want to ensure that the paper type and size selected in the printer driver is applicable to the cassette tray that you are trying to print from. For information on which paper sizes and types to load in each cassette tray, please click here.
Hope this helps!
This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Printer has stopped printing black

I have had my printer for about 3 1/2 years now and it has always worked fine. However, recently it suddenly stopped printing black. I noticed that the ink was low so I replaced the cartridges (on all 4 colours) using original HP cartridges but this has not solved the problem. I tried cleaning the print heads more than once without result. The printer software on my laptop reports nothing amiss with the ink monitor showing all colours full, nor is there any fault showing on the printer's display. All the test pages that I have printed print the three other colours fine but wherever there is supposed to be black, there is nothing. All-text pages are completely blank and colour pages show only coloured text. As long as this problem persists the printer is unuseable.

I've had a similar experience and outcome with my printer as described @ Londonitalian, although I've owned my printer 4 or 5 years. My printer is the Officejet 6500 e709n AIO (my first AIO) and up to now it worked well for the most part, minus a few hiccups here and there, including a large appetite for ink and a high rattling / struggling noise level, but I was always able to correct issues that popped up.....
My serious problem began on 1/4/15 and after days of exhaustive troubleshooting exercises (testing , retesting, re-installing drivers via CD and HP website and applying updates, unplugging, replugging and multiple printer reboots / resets and alignments, etc., etc.), I concluded that the new HP ink cartridges that I had just put in were defective (anything is possible these days and what do I know), especially since one of the reports showed color ink level had dropped nearly 30% upon replacement, whereas the black ink did not show up but remained at 100% on the ink level monitor, and no printing other than test exercises had been done. Also, all diagnostic tools indicated like yours that all was well with the printer.
So, I took the newly opened HP ink combo set (packaging and all) back to Staples and exchanged for a new set. (Fortunately, the purchase receipt was still in the bag with the ink in the file cabinet as I had purchased it last July as a back-up set and put it away - checked ink date and was not expired). I also found instructions online on how to remove and clean the printhead for my printer, which I followed very carefully and was beginning to feel very good about my adventures (as a 60+ year old female)! After cleaning with water only and drying the printhead as instructed, I put in the new HP ink cartridges (ones exchanged by Staples) and began to get error messages that I had not experienced before; addressed them all and finally the ink levels were appearing again on the monitor. But still the printer would not print and the test results were the same...blank sheets and no black ink.
Again, I disassembled everything and with the aid of a flashlight, I looked far into the printer and noticed large clogs of black gooey stuff, as if something had spilled over, in front of the docking area (far right hand side of the printer where the moveable mount and printhead reside when not in use), which is not an area easy to see or access. I took a pencil and removed gingerly as much gunk (turned out to be all ink) as I could reach. Then I did a second cleaning of the printhead as before and let it dry even longer.
I re-assembled the prinhead and installed the cartridges into the cradle, and still no printing but got new messages stating that the color ink cartridges were low and needed to be replaced! As before the "first cleaning fix" and all troubleshooting, print status reports showed color ink but no black ink and by this "second cleaning fix" the color ink was very low and the black ink remained non-existent. And, moreover, from the start of this problem to now, the only print jobs that have come out of this printer have been diagnostic troubleshooting exercises, which I now know use an excessive amount of color ink to produce no solution!
Now I don't know if the marketplace or even HP provides "inexpensive testing cartridges" for consumers troubleshooting purposes but they should. But what I do know is that at $60+ for original HP ink set, I will not be purchasing a new ink set to determine or troubleshoot if my second cleaning of the printhead was a success or not. After some experimentation, it appears as though the program code on this printer, even during troubleshooting, is written for all ink levels to be at a very high level, whether ink flows through or not!
However, before ditching all efforts, just in case my printer problem was above my "pay grade", I called a repair company, listed as an authorized HP service company, about bringing the printer in for an evaluation. After all, I like the printer/features and had gotten it at a decent price on a Saturday following Black Friday at Staples, although by now I've paid several times over in ink replacement cost alone! Also, the printer has not been heavily used and still looks fairly new. I spoke with a gentleman at the repair service company and was advised that I would probably be better off buying a new printer as labor and parts for an inkjet printer would be more expensive than the cost of purchasing a new one!
Londonitalian, I hope you have better luck in finding a solution to your problem but I am now shopping for a new printer and hopefully, I will find a quality one that utilizes ink efficiently and has a low replacement cost for ink cartridges. My HP Officejet 6500 e709n AIO has let me down and I've spent far too much time trying to find a solution to its current ailment, blank page and no black ink.
After nearly 15 years and three HP printers, I'm inclined to broaden my printer brand search.....

My Wireless HP ENVY 4500 All-In-One Printer Has Stopped Printing PDF Files

I installed the subject wirelessly printer about 1 years ago. It works quite well with my iMac OS X10.9.1 desktop and my Win7 laptop PC. But, it recently stopped printing PDF files for no apparent reason, and I get no error messages.
It won't print PDFs from my browsers nor from Adobe Reader (11.0.07) ... but all other document file types print OK from my browsers and Reader.
The only thing that comes close to printing PDFs is that sometimes, when I try to print a PDF page or file from within Adobe Reader, it prints - on a single sheet - 6 tiny duplicate sections of what appears to be the upper right-hand quadrant only of the original PDF document.
Please note that I un-installed and re-installed the printer and its driver twice without success. Also, no amount of printer re-configuring of layout, size, etc. made a difference. I received some previous work-around advice about converting the PDFs to a Word document, and printing that. But this is just not convenient; and besides, the printer is suppose to print PDFs (PDF is my document of choice for basically all my collaborative work). I should also state that I received no help with this problem from the HP ENVY user group forum; so, I guess that means you may be my last resort. And finally, I don't know if this is relevant or not, but I upgraded my iMac from Snow Leopard (OS X 10.6) to Mavericks (OS X 10.9) a few months ago - this upgrade was frought with all sorts of teething problems! - and I am now somewhat suspicious that something in the upgrade might have something to do with my current PDF problem.
Could someone please advise me on any Adobe Reader and/or printer re-configs, re-sets or other actions I should try?
Thanks

Correction to initial post: The 6 tiny sections incorrectly printed on a single sheet are actually from the bottom right-hand quadrant of the original PDF page - NOT the upper right-hand quadrant.

Problem with HP Printer - has stopped printing for no apparent reason!

Hi all,
I have a Powerbook G4 and an HP Deskjet 3820 printer that have got along just fine ever since I first got the laptop - in fact, until just a few days ago it was printing normally with no trouble at all. Now, however, it stubbornly refuses to print anything (from Word, Preview, Firefox - so I'm guessing it's an OS problem...)
The fault is as follows: I turn on the printer and it feeds a single page through without printing anything on it, despite having no instructions to do so. Whilst doing so all of the printer's lights flash in sequence. When it's idle the green status light next to the power button is on, with no other lights on. When I ask it to print something the print dialog comes up and the job is transferred into the print queue. The job loads but instead of printing, it moves straight from the print queue into the 'completed jobs' screen. Whilst it's doing this the power light on the printer flashes.
If I try to do a test print I get the message "unable to print: error 1000".
I've checked the leads and changed the printer's ink cartridges. I reset the printer in the printer utility box, then deleted and reinstalled the printer in the printer utility box. I've repaired the disk permissions (having deleted the printer, and then restarted before I tried to reinstall the printer), and finally I've installed the HPJIS drivers and the associated bits that come with them. I've even tried to use a different USB port, all with no effect.
The only thing that I've installed on this computer recently that I thought might be having an effect is the Citrix ICA remote desktop client - but I've deleted that and repaired permissions afterward, so I don't see how it could still be having an effect.
I'm basically now totally stumped. Any suggestions? I'm pretty keen to get this sorted out ASAP as I'm a student and need the printer to print off work and exams. Plus it's driving me up the wall. Any help would be greatly appreciated.
Thanks
Chris

Mr or Ms Light,
No, I don't think it's an OS problem. Printing on the Mac is nightmarishly complicated (under the hood), and HP installs its own system that bypasses the default FreeBSD system. This is an occasional problem with my HP 5550. HP claims to have good user support.
I've had, regularly, the exact symptoms. I've a migraine now, so I can't remember what I do about it. But it would be typical of me to press the printer button off, then clear the queue, then turn on the printer and have it remove the paper still in it. If needed, I might restart the computer.
As for the cause, for the last 10 minutes I've been asking my 4-year old granddaughter, but she's not in the mood to tell me. However, she often prints pictures of Elmo off the internet to color, and she captures parts of screens and prints them. This is with the USB cable disconnected; and its when I reconnect it, the exact symptoms you describe occur.
Try the above, and I may be able to give you a definitive answer later, after my granddaughter's nap.
Bruce

My printer has stop printing from the photo tray. I need to place the photo stock in the main tray

I've a HP PhotoSmart Plus printer B210a. The printer will no longer print from the photo tray. I'm still able to get prints; but I must place the photo stock in the main tray. It becomes a problem, because I sometimes forget the photo stock is the main tray and I waste photo stock when I do my regular printing and only get part it because the photo was still in the tray. Anyway to fix this?

Hi there wmcook,
Could you provide the community with a little more information to help narrow troubleshooting? What operating system are you using and are there any errors when attempting to print from the photo tray?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

All of a sudden my printer has stopped printing anything in microsoft word. i

My HP Photosmart Plus printer quit working with microsoft word. I have tried all the troubleshooting suggestions and nothing works. I don't know why it stopped working. Any suggestions?

Please read this post then provide some details. What printer model - there are several Photosmart Plus models? What operating system? What version of Word?
When you try to print from Word are there any error messages? Does the printer go through the motions but print blank pages?
The following may help in troubleshooting print quality issues. If printing a test page indicates black is not printing properly and the troubleshooting steps fail then the following page may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

This is the third time in the past several weeks when my printer just stopped printing for no reason

I have a windows 7 laptop and a HP 8500 officejet fax....my printer has stopped printing again....I have disconnected everything and it still won't print.

How is the printer connected - USB, wired LAN, or Wireless LAN? Are there any error messages?
Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

I have a hp photosmart B8550 that has stopped printing black. Any help from any one?

i have a hp photosmart B8550 that has stopped printing black. I put in a new black cartridge, but still no luck. i am about ready to trash the unit. It never has worked well and uses a lot of ink. Any help from any one?

Hi sydnoid_615
Sorry to hear that you are having this issue and I hope you are otherwise doing well;
What Operating System?
If windows Xp or later try this HP Hardware Diagnostic Utility
Veriify the printer firware and software up to date Go Here select your OS and verify
How your printer is connected to your computer USB, Wireless, Ethernet ,ETC)
if networked check the firware of the printer is the latest as well
Hope it hepls;
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

MY envy 5330e has stopped printing anything from online sources.

MY envy 5330e has stopped printing anything from online sources but will print from on board documents or pictures.

Hey @youngfmly,
Because your HP ENVY 5530 e-All-in-One Printer is producing blank prints from three computers when printing from the the internet I'm wondering if there may actually be a hardware ink system issue occuring. I understand that this may sound odd as everything else appears to print fine. However, when printing from your computers colour ink is used to enrich the black ink when printing in certain programs. Primarily when the computer 'sends' the print job to the printer as an image file. Therefore, just to ensure that your printers ink system is functioning properly, I am going to have you print a standalone Print Quality Report.
How to Print the Quality Report:
Load plain white paper in the paper tray.
On the printer control panel, touch the Settings icon (), and then touch Tools. The Tools Menu displays.
Touch Print Quality Report. The printer prints the test page.
If this report prints perfectly: Than the issue that you're experiencing is not related to the printer. Rather, there is likely a setting that still needs to be checked under Google Chrome. If your modem/router was causing this issue all prints would be affected.
If this report prints with quality defects or missing colours: Than the Google Chrome printing issue that you're experiencing is being caused by your printer. To resolve this print system issue can I please have you click here. Once the support document opens please run through Solution six, Solution seven, and Solution eight. This includes any sub-steps under the listed Solutions.
Please let me know the result of printing this standalone Quality Report. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

All in One Printer C5180 stopped printing/scanning from mac 10.6.8

Hi
My All-in-One C5180 has stopped printing and scanning from mac 10.6.8. It had worked for the past few years but after not using it for 8 months (out of country) it hasn't worked since I came back. I have done as a few suggested, carried out a software update on mac and also downloaded a new driver from this site. Neither worked. The message appearing is " printer off-line" and the printer symbol has red exclamation mark.
Would really appreciate any help.
Thanks in advance
Anne

Correction to initial post: The 6 tiny sections incorrectly printed on a single sheet are actually from the bottom right-hand quadrant of the original PDF page - NOT the upper right-hand quadrant.

My IPad has stopped printing using air print and my HP Photosmart 5520 but my laptop is printing ok on the same system. any ideas? I have re-booted everything.

my IPad has stopped printing using air print and my HP Photosmart 5520 but my laptop is printing ok on the same system. any ideas? I have re-booted everything.

Hi I have an HP printer. I use an APP called print central from APP Store. Used this for the last 2 years on 2 IPhones & 3 iPads with no problems. Cheers Brian

Envy 4500 has stopped printing off both a Macbook Air and a Pro - was fine before

I've been very happy with my printer/scanner but today it has stopped printing off both my Macbook Air and Macbook Pro. The printer seems fine so not sure why this has happened. Please help!

Hi @Swaggie,
Welcome to the HP Forums!
I understand that your HP Envy 4500 is not printing from your Macbook Air and your Macbook Pro. I am happy to help you with this printing issue!
For further assistance, I will need to know the following information:
The version number of the Mac Operating Systems. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies. Copy Text or Mixed Documents.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If there are any error messages on the printer's display panel.
In the meantime, please take a look through this guide, 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Mac OS X, and let me know what happens!
Hope to hear from you soon!
“Please click the Thumbs up icon below to give me a virtual high-five for responding.”
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

My HP printer has stopped printing from my IPad.

Similar Messages

Maybe you are looking for