My HP Pro 8500 will not print in blue. All new cartridges installed.

My HP Pro 8500 will not print the a blue color, it comes out pint where it should be blue. Installed all new cartridges and still does the same thing.

Hi Calabasas,
Welcome to the HP Forums!
I understand that your printer is experiencing a defect in the print quality, and I would be happy to assist you!
Please follow this document on Troubleshooting Print Quality Issues. If you have completed all of the steps in troubleshooting and the blue still comes out as pink, please call our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
I hope this helps!
Regards
MechPilot
I work on behalf of HP
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HP Officejet Pro 8500 will not print documents/reports for Quicken 2008

New computer will not print in Quicken 2008 Software Program. Attempted all possible solutions. I have Windows 7 installed. I downloaded and installed the new software for HP Office Pro 8500 to work with the Windows 7. The Quicken 2008 Software Program stopped printing as a result. All other software programs prints perfectly. Help! I get no support from Quicken Help.
Message Edited by Tiger-Pope on 10-28-2009 03:38 PM
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Tiger-Pope wrote:
New computer will not print in Quicken 2008 Software Program. Attempted all possible solutions. I have Windows 7 installed. I downloaded and installed the new software for HP Office Pro 8500 to work with the Windows 7. The Quicken 2008 Software Program stopped printing as a result. All other software programs prints perfectly. Help! I get no support from Quicken Help.
Do you have the 64 bit version of WIn 7? This thread suggests printing from the 64 bit Vista (and WIn 7 would be similar) is an issue in Quicken 2008 and 2009. The thread suggests there is a solution but the link requires registering for the Quicken forum and that did not work for me this afternoon.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Hp officejet pro 8500 will not print alignment page

Hi, I saw that others on this thread where having similar problems and I was wondering if anyone could help.
I have been having trouble with my HP Office Jet Pro 8500 Wireless (A909g series) printer with the print heads. Initially, it stopped printing in blue so I followed all of the steps for cleaning the print head ect. At one point I had removed the print head and reinserted it and at that point, I started to get the "alignmnet failed" message. I just purchased a new M/B print head, and while it now prints in blue when a test page is printed, I still get an alignment failure notice when it tries to align the print head. In addition, it does not print the full alignment page, only the top colored lines. While I can print, it always runs an alignment afterwards, again failing. I would apprecaite any help you could provide. This printer has been great until now, and I do not want to waste anymore ink trying to print and it failing the alignment everytime. I am running Windows 7 professional. Thank you.

Hello , Welcome to the thread! I understand that your HP Officejet Pro 8500 All-in-One A909a Printer is experiencing Printhead and Alignment failures. Because you have already replaced both the Cyan and Magenta Printhead (twice) and Black and Yellow Printhead in the past and the issues continue to occur over time I believe that the Printhead sensor or print system within the actual printer is going. Should this occur then print system issues, such as Alignment, Printhead, cartridge, quality, etc issues will occur and will usually become worse over time. Therefore, rather then replacing the Printheads it may be time to replace the actual printer. With that being said, there are a few troubleshooting steps that I would like you to complete to resolve this issue. To start, please click here . Once the support document opens please review all of the listed Solutions and sub-steps to ensure that all steps have been completed. Should the issue persist, then a Firmware Update may be needed on your printer. However, I do need to know what Operating System you're using on your computer in order to provide you with the correct Firmware Update. The Firmware is the internal programming within your printer. It controls what your printer does and how your printer does it. If there is a corruption within the internal programming in your machine, your HP Officejet may not respond correctly. Please respond to this post with the result of your Alignment Failed troubleshooting. Should the issue persist, be sure to include your Operating System in your response so I can provide you with the additional Firmware Update. I look forward to hearing from you!

HP printer 5510 not printing black ink after new cartridges installed

having an issue with the black ink not printing at all..Brand new HP cartridges. cleaned screen with hot water vent is open

Hi 6043kmb,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink after replacing the cartridge.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
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New Officejet Pro 6830 will not print via USB connection. It scans great to PC. It copies.

New HP Officejet Pro 6830 for user to have local USB printer/scanner at desk. User runs win 7 64 bit on a network. Raninstall through setup.exe. Followed steps, connected printer via USB when it said to and it detected it and finished install.You can use HP Scan software and it scans to the PC perfectly. It will not print from any application or even a testpage from the Printer Properties page. If you go to the maintenance application it will print status and test page. If you run HP Scan and Print doctor it does it's thing, gives all Green Check marks and lets you print a test page fine, but it stillwill not print even a test page from the printer properties page (start/Devices and Pritners/right click on Officejet Pro 6830, select Printer Properties for Officejet Pro 6830 (not the Fax 6830), and click print test page. It does not seethe printer. It is a networked PC and has network defined HP network printers as well but user wanted a printer/scanner at his desk. I actually took the unit and connected to my laptop which is same win 7 64 bit platform and it does the same thing. I disable the virus protection to do the install so that is not an issue. It clearly sees and installs the printer, andlike I said the HP Scan works fine so it is connected via the USB to the PC, but it will not print. I have tried to install from the CD, and removed device and tried to install from the new downloaded drivers as well and it just does not want to print.I have conected to different USB ports, and like I said actually tried it on a different PC and had same results. Guidance certainly would be appreciated.

Hi , I see by your post that you can scan, but are unable to print over the USB connection. I would be happy to help you.
I have provided a document for setting Security permissions for printing to see if that will help. If the issue persists, reinstall the printer on the Administrator Account to see if you have the same results.Unlock Hidden Administrator Account and install the printer on this account: Go to your Start menu and under the 'search programs and files' box type CMD. CMD will populate as a search option above, just right click on it and 'run as administrator'. Once CMD (Command Prompt) opens, type net user administrator /active:yes and hit enter. Next, close CMD and restart your computer. When your computer comes on log into the new account that should show. It will be called Administrator and will not have a password on it. If your computer automatically logs into your account after restart than go to your start menu click the arrow beside 'shutdown' and choose 'switch user'. Now log into the Administrator account we just unlocked.Under the Administrator account, install the printer software. Test the printer. To turn off the Admin account start back at step 1 and type in net user administrator /active:no.Please let me know the outcome. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

Officejet 6100 - H611a Will not print in grayscale when color cartridge is depleted.

The title says it all. - Windows 7 64-bit
Officejet 6100 - H611a Will not print in grayscale when color cartridge is depleted!
Even though the documentation that came with the printer says it will. After 2+ hours on the phone with HP support over the course of 2 days, I have been informed that printer WILL NOT print in black ink only if a color cartridge is empty.
I thought anyone who purchases this model should know the documents included lie.
From page 31 of the Officejet 6100 user manual: "If a color cartridge is depleted, the printer will print in grayscale using the black cartridge." LIES!
The HP Help Programs says the same thing.
I have hard-reset the printer, removed and reinserted all the cartridges, set the options to "black ink only," Nothing worked. 3 HP reps all said the same thing, "You have to get a new magenta cartridge."
Will be retuning for a refund as I purchased this model SPECIFICALLY because the manual said it would print the grayscale without color ink present.
Have had 4 HP printers over the years, never even considered buying anything except HP. This will be my last HP printer. Extremely disappointed by HP's deception.

Sorry the printer did not perform as expected. I have escalated this in an effort to get this to the right people.
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HP Office Jet Pro 8610 will not print but will only fax

We have a HP Office Pro Jet 8610 and it worked fine until we hooked it up as a fax machine also on Thursday.
It used to copy, print, scan perfectly but we need a new fax machine so we went out and bought the phone cord and hooked up a fax line and telephone with built in answering to the Office Jet and the fax works , but now it will not print a document from Open Office to the printer because it tries to make a fax cover page.
I have run out of ideas can you please help?
This question was solved.
View Solution.

There are two "printer" drivers on there, to print, choose the "Officejet Pro 8610 Printer" instead of the "Officejet Pro 8610 FAX". You probably set the second one as default when the fax function is added, which is for PC fax. If you use the print function more often than fax, make the non-fax one the default printer.

Officejet Pro L7590 will not print in black

I have an All in One Officejet Pro L7590. When I first got the printer 3 months ago, everything was printing perfectly. Now, out of nowhere, it will not print in black. It only prints in color. I have done all the aligning, printhead cleaning, changing cartridges, etc. I am at a loss as to what to do. Has anyone had this problem with this model? Can anyone help? Thank you.

Thank you so much for responding. After (3) HP printers all having the same difficulty and support not knowing what the problem was, (also many hours with Support) I determined it was the printheads also. The printheads don't seem to last very long and can be more costly than the printer itself if you have to keep replacing them. I changed over to a laser jet. No printheads needed. And I have not had any problems so far. Just need to replace the ink cartridges when they run out. I have the HP Color LaserJet CP1518ni.

HP Officejet Pro L7580-Will not print black ink after I have replaced cartridge.

I Have an Officejet Pro L7580. It worked fine until I replaced the black ink cartridge. After replacing it I cannot print in black. I printed 1 or 2 sheets when first replaced-then it stopped (only the black will not print). After a hard reset it printed 1 or 2 sheets then stopped (printing the black). The quality test page did not print any black and there were globs of black ink on the page. The color prints fine and it show a full black cartridge. Followed multiple troubleshooting steps, to no avail.

Hi melissaccss,
I see you have replaced a cartridge and can no longer print black ink. I appreciate the troubleshooting you have done so far, but please take a look at the following document to see if you have done all that can be done; Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
If the issue persists, I recommend calling HP and letting the know the issue as well as the steps you have already completed. It may be helpful to even let them know you completed all of the steps in HP document #c01957673.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

HP OfficeJet Pro 8600 Will Not Print Wirelessly

Hi. I have read other threads on this forum with suggested fixes from HP employees and tried them. I have run the tool which found no errors. My firewall is off. I have installed the latest Adobe and uninstalled then reinstalled the printer software. I have followed instructions in book re: turning off computer, router, printer, etc. I can see the IP address for the printer in IE.
Still, this brand new printer will not print wirelessly or otherwise from my hp laptop. VERY frustrating. I have spent hours trying work arounds for a brand new computer. I would greatly appreciate a response regarding how to resolve this problem. Thank you.

I have seen cases where a troubled install went through flawlessly after the computer was reimaged. That may be an option to consider.
I did want to make sure that you had the most current firmware version and it looks like you do.
Before a reimage, you could uninstall Officejet Pro 8600 programs (if there are any) and download and install the drivers for your printer from hp.com. Click here for the HP Officejet Pro Full Feature Software and Driver. By doing this, you would have the most up-to-date drivers. Sometimes a download will work where a disk does not. It you do decide to reimage, I highly recommend the above download for the installation.
Let me know what happens.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
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Thank You,
Rich
Expert

Acrobat Pro 8 will not print some graphics, any ideas?

I am printing from Word 2007 to an Acrobat Pro 8 PDF. When I do so, some of the graphics will not show up. They seem to be in the document as when I highlight them, they show they are blocked and I can actually copy the stuff by highlighting it and copying, but it will not print or display.
This seems to be a new problem, as it worked fine, then I am not sure what trigered it, but now it will not print all the graphics. The graphics are just JPGs
Note the document looks good on the screen, but when I create a PDF or print the PDF, it will not print.
I also see this a lot when I use my PrintShop Mail program, which uses Acrobat to genterate it files.
Any ideas?
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Geoff

Since Acrobat is not an Apple product, you would probably be better off posting your question on Adobe's own forums as they would be geared more toward the issue than an Apple forum:
http://www.adobeforums.com

HP Officejet Pro 8610 Will Not Print

I have a new Officejet Pro 8610 which has been working fine but today it would not print. Everyting else still worked, the printer is detected by USB and all of the cleaning/ alignment procedures work from my PC as normal. Scaning a document worked OK as well. I tried to run a test print from the printer list on windows, this didn't work either. So I uninstalled the supplied software and reinstalled it again, still would not print. At this point I installed the software on my old laptop and connected if by USB again and it worked fine, printed straight away. The only difference in the install was when selecting which additional programmes to install, one said it was already installed even though I had unistalled the software before. That programme was the Product Improvement Study which I can't get rid of. Everytime it is still there. Is this causing my problems and how do I get it off my PC as I am unable to find it anywhere to remove it. Any help would be appreciated.

no one answered this questio for me or even gave me advice....
I got it to print from explorer but not chrome .So for some reason it decided to stop printing from chrome all on its on.Not sure how long it ill print from ie but we'll see .thanks for no advice

Hp officejet pro k550 will not print a test page using control keys on the printer.

How do I print a test page to ensure that this printer is still operational?
I have tried all instructions for clearing the printer of possible jams, removed and reinserted the print heads, and cleaned the rollers. When pressing the appropriate keys on the front of the printer, it will not print a test page. and no error lights appear.
The printer has been connected to a different computer and ceased working last summer. The printer would not respond to commands from the computer nor would it respond to keys on the front of the printer itself. I can get the printhead to move using the controls on the front of the printer, however. The printer is not currently connected to any computer and the nearest computer does not have the appropriate drivers installed. Originally the printer was connected to a Dell desktop running Windows XP (sp 3).
This question was solved.
View Solution.

Here's how to print a self-test page from the control panel.
I am an HP employee.

Officejet Pro 8500A will not print

It will not print without running HPPS Doctor and after it runs it says to disconnect power, reconnect and then run test again. It will then print a few documents and the will say "printing" but will not print????? I have to the same thing every time in order to print????? Help!!

Sorry that you are having a problem with the printer not printing.
Try to stop and restart your printer spooler.
1. Click on start menu on the computer.
2. Type in SERVICES in the search bar.
3. Click on it, and scroll down to Printer Spooler.
4. Stop it and restart it.
Let me know if this helps.
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HP OFFICEJET PRO 8500 - Will not install on wintows 8.1- says SYSTEM CANNOT FIND SPECIFIC FILE

My HP Officejet 8500 will not install on windows 8.1. The error message says:
The system will not find the specific file

Hi,
Follow the steps below and check if that resolve the issue:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select till I restart the PC and confirm by clicking the Turn Off button.
Now try reinstalling the HP Software and check if the error no longer appear..
If the issue persists continue follwoing the next steps below:
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
3. Type hpoins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpoins1.old)
4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
7. Run the installation file and check for any difference.
Regards,
Shlomi
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My HP Pro 8500 will not print in blue. All new cartridges installed.

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