My hp stream wont move past cursor on screen

Help, my hp stream is stuck on black screen with a cursor. How can I reset?

Hi @sbpope ,
Thank you for visiting the HP Support Forums and Welcome. I have read about your HP Stream Notebook and not getting past  HP Logo on startup. Try performing a hard reset.
When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.
You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook.
Hope this helps you.
Thanks.
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