My hp support assistance wont run. it keeps stopping during updates and when deleting the temporary

Question

My hp support assistance wont run. It keeps stopping during updates and when deleting the temporary internet files. So it never finishes the process.. help

Answer 1

The failure to remove the Temporary Files could just be due to having your internet connection active during the removal process.  For most folks, the amount of data in this directory is minimal.   If you want / need to remove the files, you could close your browser(s), make sure your Internet music and TV connections are closed, and then try removing the files manually:
Path to Folder:
C:\Users\--YourAccountNameHere--\AppData\Local\Microsoft\Windows\Temporary Internet Files
Warning: 
Do NOT remove the "Temporary Internet Folder" itself.  Go "inside" the folder before removing anything.
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The HP Support Assistant is great when it works -- and not so great when it won't cooperate.  You can try removing the program from your computer and installing it again.  That may work.
Control Panel > icon view > Programs and Features >
Scroll down, find, and Uninstall HP Support Assistant.
Restart your computer after uninstalling the existing version of Support Assistant.
Install Support Assistant
HP Support Assistant
Using HP Support Assistant (Windows 8)
Troubleshooting HP Support Assistant
NOTE:  At writing, there are possible issues with HPSA version 7.x -- you might want to sitck with version 6.x for now.
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If you have issues removing your version of HPSA:
Fix problems with programs that can't be installed or uninstalled
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Workaround to get Updates:
If all avenues fail to bring joy and it just won't work, you can still get your updates from your computer's website.
                                                  ​         Install Software and Drivers from HP Website
Go to the top of the HP forum page to Support and Drivers
If prompted, Enter your Country or Region and
Enter your Computer Model information,
Go to Software and Drivers...
Enter your Operating System in the Drop-down menu...  Scroll down
Select desired Category
Expand and decide if you need to install that package.
Assure that you download and install only the most recent versions of each driver or program.
Save the appropriate *.exe installation package on your computer
NOTE the name and the location - the *.exe file will likely save to "Downloads “
Install the Software / Driver installation package:  If you have ‘Admin’ control, you may highlight the package(s) and “double-click” to install, else Right-Click, Select ‘run as Administrator’ and install.
NOTE:  There is sometimes a lot of information at the computer’s website.  Be sure to take an extended look at what’s available.
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Good Luck!
Kind Regards,
Dragon-Fur