My HP support assistant has stopped working

I click on the HP ? HP Support Assistant Icon and get HPSF.exe has stopped working
below that This application has encoutered a seriousproblem and must
clouse. Click "OK" to automaticallyrestartthis application.

Hi,
Try the following
First of all, uninstall your current version of HP Support Assistant by using the Microsoft 'Fixit' on the following link - this is particularly useful in correcting issues that may prevent reinstallation on machines running a 64bit OS.
http://support.microsoft.com/mats/Program_Install_and_Uninstall
When this has completed, restart the PC.
Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page.
http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html
After the installation, restart the PC again.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Similar Messages

Hp support assistant has stopped working windows 8

My HP Support Assistant has stopped working. I have read other comments on the forum concerning this problem and attempted to follow their advice. But I am still having the same problem. I uninstalled the HP support in the Control Panel uninstall programs. I restarted my computer then reinstalled the HP support. When installing it asked if I wanted to write over all of the files because HP files were still on my computer. Apparently it did not fully uninstall. I emptied my recycle bin and cleaned out my registry after I tried to uninstall the HP file again. Went back and reinstalled HP support again. This time I did not get the message that it was already installed and do I want to overwrite the files. I thought that the problem was solved but it is not. I cannot get the HP support to work at all. Please can anyone tell me what to do. I am not very savvy with computers and sure use some help.
My computer is an: HP Envy 20 TouchSmart 20d011 - using Windows 8.
I had this problem with another HP computer and called Tech support and they told me to completely restore my computer and then my hard drive crashed. I had to send the computer back an purchased this one. But now dejavu all over. Thank you for any response to my question.

Hi
Here are few links given below might help you to fix your issue.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03601631
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02028499
http://www8.hp.com/in/en/support-topics/windows8-support.html
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

Continuous Error Message: Dell Support Center Has Stopped Working

I have Windows V8ista on an Inspiron530s. Through out any operation I continue to get the following massage:
"Dell Support Center Has Stopped Working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." For several weeks I have tried to find the reason for getting the error message. It will appear in a little box several times an hour during any operation. (internet or document) I can find no answers in any forum. I have an HP all-in one printer that I uninstalled & reinstalled the software for at the suggestion of another, but that did not solve the problem.
AT THE SAME TIME: I have Trend Micro Internet Security,(aka PC-Cillion) and though the firewall & defenses are up, I can not get it to scan the computer for virusus. I have talked with Trend Mico Tech Support 4 times on the phone and various adjustments have been made, but thhas been no fix. They seem to think the problem is connected to this error message. I am at wits end. Can someone help?? :?/

Ivy,
You never did tell us what version of Windows you're using. If it's XP, look in Windows Scheduled Tasks. If Dell Support Center is listed there, delete it.
Are you really sure you removed Support Center in Add/Remove Programs control panel?
According to Alexandra, one of the forum VIPs:
"The newest DSC 3.0 makes things complicated becomes it comes in 2 parts. There's a 1+MB program called aulauncher.exe that apparently checks for compatibility, plus any current/old versions to be overwritten or uninstalled. Only if the PC passes the aulauncher "test" do you get the full 40+MB DSC install program. That's possibly the reason for "you already have the latest version". Aulauncher also adds a "run once" key to the registry. If the aulauncher doesn't get it right, you're stuck in a loop."
And see if there's anything helpful here, though the links in Dell-Telson's post might be out of date.
Ron

HP Support Assistance have stopped working/desktop. and have not worked in weeks

This computer have many problems, HP Support Assistance have stopped working, and Hp Quick Start have also stopped working-every time the support assistande update programs it stop working-and no matter what I do for quick start it never works. I have refreshed the computer many times only to loose my progrems and they are
hard to get back- and when I recard them on a dvd they looks unreadable and will not download on the computer my computer is
HP Pavilion p7-1446s Desktop the model Number is H3Z36AA#ABA The S/N is {Personal Information Removed}. windows 8.
Microsoft said I could download windows 8.1 free but when I did they put the price up to 119 dollards what is it-
is it free or do I pay.another problem is Rundll have problems starting. What can i do and can you help me??

Hi anne_1, Sorry to hear that you are having issue with your Pavilion computer. I have done some research for you and I have a link that will take you to download the updated Support Assistant. http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4132&lc=en&cc=us&dlc=en&sw_lang=&product=5297...
If you would like to download and install the updated version of Windows 8.1 ,here is the link that will take you to the free download. http://www8.hp.com/us/en/ad/windows-8/upgrade.html
If this does NOT resolve the issues that you are having, please feel free to write back and I will be happy to offer more assistance.
Thank you in advance
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Adobe Download Assistant has stopped working (CS6/5 trial)

Sorry if this has already been posted elsewhere but i could really use someone’s help. Also sorry if it's slightly in the wrong forum.
My operating system is Windows 8
I've been trying to download the trial version of Premier Pro (CS6) and I am having a problem with the Download assistant as the title suggests. I have attempted to download the file at least 10 times now, the download process bar will get so far (it varies from near the start to the middle or right towards the end of the download). The Download Assistant will then bring up a message saying that the programme has stopped working. I have tried uninstalling and re-installing the Download Assistant and have tried restarting my computer various times. I have read some people saying that they think it could possibly be lack of memory however this cannot be my cause as I am installing on a brand new computer with a mass amount of free memory.
Would fully appreciate any help anybody could give me.
Thank you

You might try the Forum for Download & Install & Setup problems
http://forums.adobe.com/community/download_install_setup
Chat http://www.adobe.com/support/download-install/supportinfo/

HP Support Assistant Has Ceased to Function

HP ENVY Phoenix h9-1420t CTO Desktop PC
Windows 8.1 Pro w/Media Center - 64 bit
For some unknown reason, HP Support Assistant has stopped working. I noticed that the large taskbar icon was gone.
I tried to run the program just out of curiousity. "HP Support Assistant has stopped working. A problem caused the program to stop working correctly ..." etc. This is reproduceable. The program will not start.
So, I tried to uninstall it from Control Panel. It appears to start to uninstall, but then I get an error message. "Error 1316 A network error occurred while attempting to read from the file C:\windows\Installer\HP Support Assistant.msi" When I click "OK" it rolls back. This is also reproduceable.
I have tried downloading the software again from HP: sp64126.exe I accept the license agreement and proceed. I get a message that files already exist and do I want to overwrite them all or not. INo matter what I choose, nothing happens. The installation window simply disappears and I am back to square one.
Windows is fully updated. I am using Norton Intertent Security 21 -- fully updated.
This question was solved.
View Solution.

I am taking a survey, JUST HOW LONG would you wait for a reply?
Luckily your question has been answered by a forum user. See here ( the reply).
I am a volunteer. I am not an HP employee.
To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO.
The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me KUDO and/or Solution, and I perform better.
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
Custom Asus P8P67, I7-2600k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX660 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Custom Asus P8Z77, I7-3770k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX670 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Both Customs use Rosewill Blackhawk case.
Printer -- HP OfficeJet Pro 8600 Plus

Microsoft.net and HP support assistant don't work , can't find an answer here.

HP support assistant has stopped working and Microsoft.net error reporting shim stopped working. Messages come up repeatly and every day. What to do about it. Non computer person haveing trouble.

Lasttry,
Thank you for that information.
First I would like you to uninstall the current version of HP support assistant. This link will guide you to how to access the list of your programs, once there right click on the HP support assistant and then left click on uninstall.
Once that it is finished restart the computer, and when the computer is back up go to this page to install the newest version of the HP support assistant, when you open the link click on home and business desktops. After that is done try testing the program out for an extended period of time.
Please respond back at your earliest convenience.
Thanks
Clicking the White Kudos star on the left is a way to say Thanks!
Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!

Gfxui has stopped working

Whwn I start the my HP Touchsmart600 PC I keep receiving the message " Gfxui has stopped working" followed by HP Support Assistant has stopped working".
I tried everything I could find on blog sites. Hp only advised to reload HP support assistent, that didn't fix anything.
Could't find a new Gfxui driver.
Any ideas?

V23,
You might try the following:
Reminder - you need Framework 3.x for this to work:
Control Panel - Programs and Features - Windows Features to enable Microsoft .NET Framework 3.5.1.
If necessary: You can find, download and install .NET 3x Framework from Microsoft Downloads.
Select your system from HP TouchSmart 600-1100 Desktop PC series
When you find your system and open your computer's webpage, Enter the Operating System and Click Next
Check in Category "Driver - Network" for your computer's Intel drivers
Verify in your Control Panel > set icon view > Device Manager whether you actually HAVE any Intel drivers >>
If yes, your computer needs Intel drivers, you may reinstall the existing driver(s)
then:
Right click on the Driver > Properties > Uninstall >> do NOT delete > Restart / Reboot your computer and log in
or
You can download and install the proper drivers from your website > Restart / Reboot your computer and log in
========================================================================================
Click the Kudos Star!
It is a great “Thank You” for the Author's efforts to help you.
Kind Regards,
Dragon-Fur

Infuriating 'Adobe InDesign CC 2014 has stopped working error' has lost me a day. Just got dumped by chat support...

Hi All,
I've taken a few deep breaths before writing this to try and avoid a hugely frustrated rant.
To summarise; since early this morning my previously healthy version of InDesign CC 2014 has been unable to open, crashing at the 'Executing startup services...' stage with the error message 'Adobe InDesign CC 2014 has stopped working'. I worked on it all day yesterday and use it extensively every day more or less, this problem came out of nowhere overnight. I didn't do any kind of system update in the interim period. I'm using a HP Envy dv7 Notebook PC running Windows 8.
I tried as much as I could based on my own very limited knowledge and some forum searching. I re-installed the software. Did that again using the Adobe CC cleaner .exe file in between un-install and re-install. I uninstalled older versions of the software (which all worked fine - as does the rest of the Creative Suite software I have installed. I deleted extensions. None of this helped.
I then went looking for Adobe support and got a guy via Adobe's chat controlling my PC from afar and trying some much deeper technical stuff. After two hours he said that it was an OS issue, sorry... after a bit of dismayed pleading he said OK, I'll try one more thing and made me a new user with administration power, told me to login in to that account and try again. I did, it worked! But it's still broken on my main account and he disconnected in the few minutes I was gone and I now seem to be frozen out of chat help. HELP!
What does this mean? All CS/CC software seems to be working fine on my normal account apart from InDesign CC 2014. I have a huge file, now very close to being overdue, which I was working on in 2014 CC and can't be opened by older versions. The software works on this other account - so I guess I can work there short term. But how do I get it fixed on my main account?
Hopefully someone out there has the answer?
Thanks!
Luke

First, see Replace Your Preferences and do it for the original account.
If that fails to solve the problem, rename the two Adobe folders that contain the prefs in the user profile for that account and copy the folders from the new account where it works. You want to be sure you copy the folders, rather than merge the contents, so you must rename the old folders first.

ITunes has stopped working - would appreciate assistance

The only thing that was done was I backed up and synched two iPhone 5's. Several hours later I reopened iTunes and recieved the following error:
iTunes has stopped working
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    iTunes.exe
Application Version:    11.0.5.5
Application Timestamp:    520e4d27
Fault Module Name:    KERNELBASE.dll
Fault Module Version:    6.1.7601.18015
Fault Module Timestamp:    50b83c8a
Exception Code:    c06d007e
Exception Offset:    0000c41f
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Windows 7 Ultimate 64 bit
I have searched the forum but was unable to find any results. Thank you.

Hi TxParamedic,
If you are having launch issues with iTunes, you may find the following article helpful:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
Regards,
- Brenden

Changed battery in laptop and now when trying to open dreamweaver cs3, I get "licensing for this product has stopped working"... contact customer support (thats a laugh). So what now?

Changed battery in laptop and now when trying to open dreamweaver cs3, I get "licensing for this product has stopped working"... contact customer support (thats a laugh). So what now?
it says: You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT admin or Adobe customer support for help.
Well it seems I am only able to install this on a maximum of 3 computers so if I uninstall and reinstall I may have used up all three. What caused this in the first place?

And most licenses extend to 2 machines; not 3. Your computer's clock probably reset when you changed batteries. Is your computer's clock set to the correct date and time now?
See Activation & Deactivation Help
Nancy O.

My legally licensed CS6 has stopped working and reverted to trial mode. I paid a bundle for this and don't care to pay more to keep the software I legally own. There seems to be no customer support for this anymore, what do I do?

My legally licensed CS6 has stopped working and reverted to trial mode. I paid a bundle for this and don't care to pay more to keep the software I legally own. There seems to be no customer support for this anymore, what do I do?
The only answers I found were things like:
Upgrade to CC or You're out of luck.
This is not okay.
Please Help!

"Similar" problem here. I have bought a new PC, and want to install my precious CS5.5 to the new system.
All I get is an "illegal serial number" message. Even though I deactivated on the old pc and even though I copy the serial (for the pc version) from my official products page (or whatever that page is called)...
That's when the ordeal started to get someone at Adobe to figure out what is wrong.
No voice support for my "old" version. 2011? Old? Come on?!
The chat support is a Turin test, with no solution whatsoever.
The websites linked to in the final "chat" lines which should answer my questions are utterly useless.
So last attempt: I try overhere... and add my questions to you, OP...
Note that the only way in which I can get a fast human reply is by calling the number for buying the new CC! Shame on you Adobe!

My photoshop 10 has stopped working is there a telephone number for support that I can call to find out how to fix the problem???

My photo shop 10 program has stopped working. Is there a telephone number that I can call for support to find out how to fix the problem???Jenny

Please read this (in particular the section titled "Supply pertinent information for quicker answers"):
http://forums.adobe.com/docs/DOC-2325
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html

I get a message that says "Registration has stopped working" contact Adobe support with error 150.30.

I just migrated my apps & data to a newer MP. When I try to open PSE I get the message "Registration has stopped working." and Error 150.30. I do not get an opportunity to enter my registration key. What do I do?

You can never, never, never migrate an installed copy of PSE. Is "a newer MP" a mac pro? You will first need to download and run this, then you can go around and manually remove all the bits of PSE that you can find. Check not only applications but hard drive>library>application support and and your username>library preferences. Spotlight will not help with this; it's programmed to skip these kinds of files.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Had to uninstall mobile device helper because a window kept coming up every 45 sec. saying it had stopped working. It wouldn't stop and online support said uninstall it.Well I did,now if I want to access iTunes store it pops up the iTunes has stop working

Was advised to uninstall mobile device helper because a window kept popping up about every 45 seconds saying it had stopped working.Uninstalled it that took care of that problem,but now I have a new one.I can't access the iTunes store.Every time I click the store icon a window pops up saying iTunes has stopped working.Any suggestions anyone.

anyone?
*i've managed to download quicktime, but am still unable to download itunes. after reaching a certain point in downloading itunes, (about 1/3 of the way?) it stops at "copying files", and my computer freezes and i have to hold the power button in order to shut it off and do anything, or i get a popup asking me if i want to change something so itunes can finish downloading. i click "yes", but then the download stops completely and i get a message saying "itunes has finished downloading, but with errors" and it tells me to download it again.
a popup from MobileServiceDevice keeps appearing as well, but it won't go away. the details are:
Problem Event Name:    APPCRASH
Application Name:    AppleMobileDeviceService.exe
Application Version:    17.88.0.7
Application Timestamp:    4e66ceff
Fault Module Name:    kernel32.dll
Fault Module Version:    6.0.6002.18005
Fault Module Timestamp:    49e038c0
Exception Code:    c06d007f
Exception Offset:    0001e124
OS Version:    6.0.6002.2.2.0.768.3
Locale ID:    1033
Additional Information 1:    fd00
Additional Information 2:    ea6f5fe8924aaa756324d57f87834160
Additional Information 3:    fd00
Additional Information 4:    ea6f5fe8924aaa756324d57f87834160
but the fault module name changes on me. sometimes it's kernel32.dll, and sometimes it's something else, and i've already tried using task manager /find str but it doesn't help.

My HP support assistant has stopped working

Similar Messages

Maybe you are looking for