My HP Support Assistant is downloading driver updates but not installing,

Question

Hello there,
 I use  HP 15-r046tu Notebook PC, the issue is my HP Support Assistant is downloading driver updates and every single time its failing to install. I even saw earlier posts on this issue and downloaded the latest support assistant and also followed the instructions but yet its not helping to solve the issue. btw i am using windows 8.1.
I would really appreciate if one could help me solve this isuee. 
Thank you .

Answer 1

Farhnahasnat
Welcome to the HP Community Forum.
Commentary
Depending on the underlying cause of the problem, the HPSA (HP Support Assistant) may never be able to install the updates on your particular system.  The problem could be a server problem, it could be the Internet path the data has to take to get to your part of the planet, it might be your Internet provider  that, at any particular moment in time, is not cooperating, it is possible that your computer is having RPC issues due to outdated drivers, File System errors --- whatever.
IF you find and fix whatever mystery is causing the root cause of the prlblem, then Voila!  The install portion of the program may work.
This wonderful program works for millions of people -- and yet it does not work for many deserving folks who have done nothing wrong and who do not know why it does not work for them.
Make sure your Windows Updates are current.
Create a Restore Point:   Create a Restore Point – Win7 OR  Create a restore point Win8
Next:
Close all your programs and shut down your computer
Shut down and Switch off any other computers in the network
Switch off any printers on the network
Switch off the Router
Disconnect everything on this computer (little Unifier for the keyboard / external mouse can stay)
Perform the Hard Reset for your notebook model
Switch on the router - wait at least thirty seconds for the router to boot.
Boot the computer and log in
Reminder:  Hard Reset is just a device Reset.  The procedure does not wipe out your files nor does it destroy your Windows setup in any way.  It just "clears the cobwebs".  Depending on the cause of the problem, this kind of "reset" can fix a variety of computer glitches.
This exercise is unlikely to fix the problem; it might do so if the problem is minor and related to stuck instructions or minor temporary link or device issues.
Suggested Workaround to the problem
You can use the Patch list provided by HPSA and then open your computer's website to find, download, and install the drivers and software you want to update.
NOTE:  Please see the Comments below before you Update your BIOS.   Please do not update the BIOS unless it is necessary and your computer is fully backed up beforehand.   
Your computer's Support Website:
HP 15-r046tu Notebook PC Drivers
Reference:
Install Software and Drivers from HP Website
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Commentary -- BIOS Updates
It is this Expert's opinion that you should not depend on HP Support Assistant when it comes to BIOS updates.
Depending on other factors in the system at the time the HPSA tries to hit your system with an update of this type; the results might be ... other than expected.
You might set HPSA to "Notify" to prevent it from trying to update your BIOS.
ONLY update the BIOS when you see an update in your computer's webpage AND that update can be used to provide a fix for an issue you have discovered in your system.  In other words:  If your computer is happy, do not update the BIOS just because you think it would be a nice thing to do to it.
If you decide to update your BIOS,
Make sure ALL your backups are current and complete - this means everything you need to restore the system in the event that something goes wrong.
Understand that even when you do everything exactly right, you can end up with a bricked computer, that is, an expensive paper weight.
Make sure you have at least your critical data on some form of external backup.
Disconnect USB drives and any other unnecessary hardware.  Keyboard and mouse can stay connected.
Always run in AC power when updating the BIOS, never on the notebook battery
Do not touch the system while the update is in progress
Optional: Leave wireless button ON. You might switch off the router to assure there are no interruptions.
Updating the BIOS
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