My Hub Died after 1 day - how do I get a replaceme...

I received a HH3 last week. It all worked fine and was easy to set up. It worked much better than my iffy HH1 which I'd had for 5 years. However, after one day of working well, on the 2nd morning, when I switched on the PC I found the HH was frozen.
All lights were showing blue as if working but nothing was happening and I couldn't connect to anything, including the hub's manager. When I switch it off and powered it back on the power light goes amber and nothing more happens (even after several hours). I know my connection and setup is fine as I also have a Netgear N300 which is working perfectly.
Could someone kindly tell me where I need to go to ask for a raplacement. Preferably a web page rather than a phone number because I can do without anymore lengthy phone calls to BT (they are always lengthy!) and definitely NOT a phone number for a tech guy.
Oh - unless anyone else has had the above problem and knows how to wake the HH up?
Thanks

Just to finalise this thread. I used Live Chat. In short (which the Chat certainly wasn't!), they're sending me a new HH3.
I wonder though, why does a tech guy think that a router that is giving me no power whatsoever, might somehow magically work if I plug it into a different phone socket or if I try a different filter?
It's like ringing the AA and...
Me: Hello Mr. Car Mechanic. I wanted to drive to London today on the A1 but my car won't start.
Mechanic: OK Sir, Thank you for your information. Have you tried the M1 instead?
Me: No! IT WON'T START
Mechanic: Well then, have you tried starting it with the sun roof open.....

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