My husband and I have one computer and we each have our own iTunes, but now when I go to download purchased songs to my library, I get a message stating that an Apple ID is already associated with this computer, and I cannot use my Apple ID for 28 days...

Is there a way around this? I am trying to download music I purchased on my phone, to my library so I can move different music to my iPod...

If you selected open a new Apple ID account, go back a step and enter use existing Apple ID.
You will have to set up a separate iCloud account or your iPads will mirror each other.

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HT4972 I replaced the computer I originally used to synch my iPhone. I get the message stating that my content will be erased, even though this is the computer I now synch with. Is there a way to make the update recognize the new computer?

I replaced the computer I originally used to synch my iPhone. When trying to update to iOS5.0, I get the message stating that my content will be erased, even though this is the computer I now synch my phone with. Is there a way to make the update recognize the new computer so that my content will be kept?

The best option is to copy your entire iTunes folder from your old computer to your new one using one of the methods described here: http://support.apple.com/kb/HT4527. This will allow iTunes on your new computer to recognize and sync with your phone without deleting content. You will also need to copy over any other synced data not in your iTunes library such as photos synced to your phone, calendars and contacts.
If you can't do this, these articles will help you start syncing with your new computer with minimal or no data loss:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive
Recovering your iTunes library from your iPod or iOS device

HT4528 Howdy. I keep getting a message stating that my apple ID has been disabled. I recently contacted my CC company, AMEX, for several fradulent iTune charges, which is probably where the problem first originated. How can I resolve this issue?

Howdy. I keep getting a message stating that my apple ID has been disabled. I recently contacted my CC company, AMEX, for several fradulent iTune charges, which is probably where the problem first originated. How can I resolve this issue?

I had to dispute several unauthorized charges to itunes. My apple id was disabled after that. I followed jarnoldus's (older post) advice and it worked. Im duplicating his entry here with a few modifications. I hope this works for you.
1. Go to https://getsupport.apple.com
2. Choose your product (mine was ipad)
3. Click the "iTunes, App Store or iBooks" icon
4. Click "Apple ID account security"
5. Type in "apple id has been disabled"
6. Choose your country (mine was US)
7. Choose the "talk to apple support now" option
8. Provide the info they request (name, email, phone number)
9. They will call you right away.
Explain your apple id has been disabled. The rep will connect you to an iTunes rep. He/she will look up your account. You will be required to answer your 3 security questions. You MUST get a minimum of 2 correct. If you succeed they will enable your id. Good luck!

HT1349 When I try to download an audiobook from my library I get a message saying it has not been copied because it cannot be played on this ipod? Any ideas why this might be I've just downloaded another audiobook from the same library?

When I try to download an audiobook from my iTunes Library I get the message that 'it was not copied because it cannot be played on this iPod. I had just downloaded another audio book from the same library to the same iPad so don't know what the problem is? maxabw

brackenfromrincon wrote:
Is it something about "I Shot the Sheriff" that my iPod has a moral disagreement with? It had no issue importing and installing Body Count's "Kop Killa"...
Not really likely, is it?
First of all, look on the iPod to see if the song is actually on there. (The last Sync of my Classic resulted in "song not copied... because it cannot be found." The song had previously been on the iPod. I checked and despite the fact that iTunes could not find the file, the song was still on my iPod. I checked the folder and the song was exactly where t was supposed to be. So I simply set iTunes to find it again. What happened? I don't know, iTunes simply threw a wobbly!)
Second, try another Sync. Does this change anything? If the song was on the iPod, does a second Sync remove the message? If the song was not on the iPod after the first Sync, does the second one put it on there?
What happens?

How do I color coordinate my husband's calendar entries with mine on the iPhone 4S. We have synced our calendars and we each had our own color but now the colors are the same.

Sorry - not sure how to ask a question - or start a discussion. See my question above.

When you say "use the same purchasing apple ID for both to share books/music apps"- will this allow him to see what apps I download on his ipod (don't want)? will this allow me to continue to see what apps/games he gets on his ipod, on my phone (do want)? and do I set those changes on both devices?
To do this:
iPhone: Settings > iTunes & App Stores > Automatic Downloads:
     Music: ON
     Apps: ON
     Books: ON
iPod: Settings > iTunes & App Stores > Automatic Downloads:
     now you decide what he gets automatically.
He doesn't use game center, imessage, facetime or anything else (mainly just games, music and picture taking)- so does he really need his own apple id and email address? also- if he wants to start getting text messages, would i still have access to all of them if he has his own apple id? would i have access to them if he stays on my apple id?
Then he doesn't need an Apple ID.
Switch in
Settings > Messages >
     iMessage: OFF
     Send & Receive > Apple ID: > sign out
Settings > FaceTime > FaceTime: OFF

HT1459 We recently bought a new HP all in one Pavelion computer, and once it was set up we downloaded my itunes. Now when I go to play a song from my library, an error message comes up saying: the song......could not be used because the file could not be

Since I have a new computer , I had to download my itunes to the new computer. Now I cannor listen to anything in my library. I get the message;: the song...could not be used becaue the original file could not be found. Would you like to locate it? Then gives me the option to loaacat it or cancel: Why is this happening??

you have to file the music file if you dont itunes cant play a file that does not exist. check the get info and look for the old music file on your old computer. Or do this http://support.apple.com/kb/ht4527.

DOWNLOADED THE LATES ITUNES BUT NOW I CAN NOT FIND THE BACKUP OPTION IN THE LIBRARY. BACK UP TO DVD, SO HOW IS THE BEST WAY TO HANDLE THIS?

I DOWNLOADED THE LATEST UPDATE TO ITUNES AND NOW CAN NOT FIND HOW TO BACKUP MY LIBRARY

The backup to disk option was removed as of iTunes 10.4. If you want to back up your tracks to a CD, you can as a workaround put the tracks in a playlist and then use the Burn Playlist to Disk command and select a data disk as the format. If you want to back up your tracks to a DVD now, you'll need to use other software. Unless your library is pretty small, though, it's probably a lot more effective to just copy the entire iTunes folder to an external hard drive or USB flash drive.
Regards.
Forum Tip: It is generally considered inappropriate to type all in uppercase letters in Internet discussions, as text that is typed all in uppercase is by convention considered to be shouting. Uppercase is also more difficult to read, so please use all uppercase sparingly and only when you really mean to shout, which we hope you won’t need to do here .

HT2534 how can my daughter and i have our own itunes accounts on one computer because it automatically logs on with mine?

how can my daughter and i have our own itunes accounts on one computer because it automatically logs in with mine?

Hi theirmimi,
Go to Manage your Apple ID (on a computer) and sign in with your Apple ID. Then you can edit the email information on your account:
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
Cheers,
GB

HT1848 I am trying to transfer my purchases from my iPhone 5 to my new Mac computer. I get the message stating that it can only be synced with one computer at a time. I have tried the 2 other ways and I get no options to transfer my purchases. Help?

I am trying to transfer my purchases from my iPhone 5 to my new Mac computer. I get the message stating that it can only be synced with one computer at a time. I have tried the 2 other ways and I get no options to transfer my purchases. Help?

If you see Devices in the big list on the left-hand side of iTunes, it should show the name of your iPhone right below it. You can right-click (or hold ctrl and left click) on the name of the iPhone there, and choose "transfer purchases from iPhone".
If you're on iTunes 11, you won't see the big list of the left until you go to the View menu at the very top (where you see iTunes/File/Edit/View/etc) and choose Show Sidebar. Then do the same thing: right-click or ctrl and left-click on the iPhone's name below Devices and "transfer purchases from iPhone".
It'll ask you to authorize the computer for your Apple ID if you haven't yet; to do that, you just type your Apple ID and password in when it asks. If it says you are not authorized but doesn't automatically give you an option to do so, then you can go to the Store menu at the very top and choose "authorize this computer".

I have over 1000 songs on an old computer and I want to copy them to a new one - I have a hard drive but it seems to only copy my purchased songs - any ideas?

I have over 1000 songs on an old computer and I want to copy them to a new one - I have a hard drive but it seems to only copy my purchased songs - any ideas?

Hi Le Etta,
Welcome to Apple Support Communities!
Take a look at the article below, it provides details and instructions for multiple ways of moving the music from an old computer to a new one.
iTunes: How to move your music to a new computer
http://support.apple.com/kb/ht4527
Method
Considerations
Home Sharing
The easiest option, as long as your new computer is already connected to the Internet.
External drive
Requires additional hardware but backs up your iTunes library.
Transferring purchases
Fastest, but only moves the content you purchased from the iTunes Store. Also requires an iPhone, iPad, or iPod with the content on it.
Windows Migration Assistant
Works best for migrating from an old PC to a new Mac, and transfers more than iTunes.
-Jason

My husband and i share a macbook. we each have our own log-in and we each have our own itunes account. how can we share our libraries?

My husband and I share a macbook. We each have our own log-in and we each have our own itunes account. How can we use home sharing?

First, you need to understand that there's a difference between "syncing" and "backup". Backup is the saving of content and settings, where syncing is the bidirectional transfer of content for an account to a web-based server (like iCloud, Gmail, Yahoo, etc.)
If you see your calendar in your iCloud account, that implies that you have set up your iCloud account to host (sync) your calendar, and perhaps contacts, email, and notes. An iCloud account can only sync one user's information at a time so it is intended to support a single user. You can have more than one iCloud account, and you can even have more than one iCloud account on the same device (but one has to be primary, and the secondary iCloud has limited capabilities), but a single iCloud account only supports a single user's content.
Backup is the saving of your device's content and settings to use in case you need to recover these things, but you can't see the contents of your backup (just the size and device name). You can backup more than one device to iCloud and you can backup to iCloud or you can backup to your computer, or both (one at a time though, you have to choose).
So, if your wife has her own email and calendar she can certainly do that in parallel to whatever account(s) you have for email and calendar. But if you have only one iCloud account then only one of you can use it for email, calendar, etc. But the backup of these accounts is really just a backup of the device's settings that link the device to these accounts. For example, if she uses Gmail then the backup of the iPad only backs up the fact that your iPad is set up to use her account, it does not backup the account itself (the content of her account is saved and preserved on Google's servers, not your device's backup).
Does that make better sense?

My wife and I own an iMac (April 2011) and just recently got iPhones. We share one iTunes account (mainly for our uploaded music from CD). Do we each need to have our own iTunes account? What about iCloud? We want to utilize the same Calendar/Contacts

My wife and I own an iMac (April 2011) and just recently got iPhones. We share one iTunes account (mainly for our uploaded music from CD). Do we each need to have our own iTunes account? What about iCloud? We want to utilize the same Calendar/Contacts

JoeyV325 wrote:
Is there a way to move music/apps from one ID to a new ID?
No.
One of you create a new AppleID and one use the existing AppleID.
But you can still use the items in each iTunes library.
Create separate computer logins for each of you.
This will give you each your own data. Contacts, calendars, photos, etc. (and your own iTunes library).

I used to be able to sync my iphone with itunes, but now when I plug my iphone into my computer it no longer syncs or even shows the device icon. Could this be because I have an old iphone and it's not compatible with the latest version of itunes?

I used to be able to sync my iphone with itunes, but now when I plug my iphone into my computer it no longer syncs or even shows the device icon. Could this be because I have an old iphone and it's not compatible with the latest version of itunes?

Refer to this article under section 4: Verify that the Apple Mobile Device USB Driver is installed
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538

I had itunes years ago but the email address associated with this is not longer in use. Is there anyway to updating and transferring all music and data to a new email address?

I had itunes years ago but the email address associated with this is not longer in use. Is there anyway to updating and transferring all music and data to a new email address?

Hello Graceevelyn23,
Thanks for the question, and welcome to Apple Support Communities. You can update the primary email address that is used for your Apple ID:
Apple ID: Changing the email address you use for your Apple ID
http://support.apple.com/kb/HT5621
Thanks,
Matt M.

HT1420 When I go to move a song from my library I got the message "this computer is not authorized"... if I go to the store pop down and authorize the compter is says "this computer is already authorized".... what's going on?

When I go to move a song from my library I got the message "this computer is not authorized"... if I go to the store pop down and authorize the compter is says "this computer is already authorized".... what's going on?

If a small number of your iTunes purchases are affected, delete and redownload them if doing so is free in your country. If you get that message for every item, click here and follow the instructions.
(69023)

My husband and I have one computer and we each have our own iTunes, but now when I go to download purchased songs to my library, I get a message stating that an Apple ID is already associated with this computer, and I cannot use my Apple ID for 28 days...

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