My husband forgot his apple id password but the system won't allow him to reset it - keep getting a timed out message. Help!

Of course, after he'd tried to reset it, I found the original password. But that now doesn't work and we can't reset the password. We can't even "find" the ID. We keep getting a timed out message, no matter what we try. Since he has no working Apple ID, I'm using mine to ask this question. Possibly relevant - he is NOT a big app user. I set up the account for him when he first got his iPhone a couple of years ago and he has only a few apps installed. So the card details may have expired but, of course, he can't update them either. He recently updated to the latest IOS (6.1.3) and it was when finishing the installation that he ran into the problems with forgetting his password.
Short of creating a new ID, does anyone have any bright ideas?

Call Apple Care for your country and request help resetting the password.

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