My i phone 5 has frozen with an i tunes logo and slider. It won't do anything, power off does npothinmg and power and home button does nothing!!!!!

I connected my i phone 5 to the computer to download a photograph but the phoen has now frozen and a sloider bar but it won't respond. Even when using the power and home buttons it just comes back to the same frozen display.

Hello Uprevved
If it is not responding, check out the article below for some troubleshooting steps to get it resolved.
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Thanks for using Apple Support Communities.
Regards,
-Norm G.

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I tried to download itunes on phone. Recieved message of unsuccess of download. Now phone is frozen with pic of itunes logo and usb port

I tried to download itunes to phone. Recieved message of unsuccess of download. Noe iphone frozen with pic of itunes logo and usb port icon.

if it does not let you restore plug in to youre computer or mac and hold down both home and power button until the computer says found restore for iphone and restore

Phone 4 home button does not work, iPhone 4 home button does not work

Phone 4 home button does not work. I tried to put it off and on, but to no avail. Tried updating, still nothing.

No magic solutions for a hardware problem. You'll need to bring your phone to Apple for replacement ($149), or find a 3rd party to fix your phone (which will forfeit all future support on that phone, warranty or otherwise, from Apple)

HT6154 My phone has updates when I connected to Itunes my phone froze up with the i tunes logo on my phone screen unable to use phone at all HELP Please

Can someone help me please my phone has froze up during an IOS update i can't use my phone at all at this point the ITunes Logo is plastered on my phone screen Help!!!!!!!!!!!!!!!!!!!

Try resetting by pressing and holding the sleep/wake button and the home button for 10-15 seconds until the Apple logo appears, ignore the red slider. Then turn back on. You won't lose any data doing the reset.

HT1414 my ipad air is frozen with the i tunes logo and a black screen it does not turn on or off with the red bar

my i pad air is frozen because it has a black screen with just the I tunes icon but you can't turn it on or off or do anything please can you help

I'm sorry. I missed your response earlier today.
You will need to use recovery mode. You can start iTunes on your computer first. Then you plug the cable into the computer, hold down the home button on the iPad and plug the cable into the iPad.
Use recovery mode
Recovery mode erases your device and restores it, which should resolve the issue. If you previously synced with iTunes or iCloud, you may be able to restore from your backup after recovery.
Turn off your device. If you can't turn it off, press and hold the Sleep/Wake and Home buttons at the same time and wait a few seconds for it to turn off.
Plug the device's USB cable into your computer only.
Hold down the device's Home button as you connect the USB cable to it.
When you see the Connect to iTunes screen, release the Home button. If you don't see this screen, try steps 1 through 3 one more time.
iTunes should open and display a message such as: "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."
Use iTunes to restore your device.

TS1489 tried to update my phone, now it has frozen, with an apple on it and i can't turn it off

I have a iphone4, i was updating itunes, now the phone has frozen, with an apple on the screen. It wont off and i cant use it. What do i do...?

Try connecting the device to your iTunes library in recovery mode and restoring it. Use the instructions in this Apple support document to place the iPod into recovery mode.
iOS: Unable to update or restore
B-rock

My ipad screen has frozen with an icloud update reminder not responding. Can anyone help?

My ipad screen has frozen with an icloud update reminder not responding. Can anyone help?

Try a reset:
Hold the Sleep and Home button down until you see the Apple logo.

HT201210 I am using a 3GS iphone.While attempting a download of the new OS IO6 my phone has frozen on the itunes screen. When i attempt to restore I get the Error code 1611. This happens on different laptops. I've followed all the given resolutions with n

I am using a 3GS iphone. While attempting a download of the new OS IO6 my phone has frozen on the itunes screen. When i attempt to restore I get the Error code 1611. This happens on different laptops. I've followed all the given resolutions with no change.I am using a 3GS iphone.While attempting a download of the new OS IO6 my phone has frozen on the itunes screen. When i attempt to restore I get the Error code 1611. This happens on different laptops. I've followed all the given resolutions with no change?

If you are having the same issue on several computers then it is a hardware issue! Not a software issue! Replacement is the only resolution!
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne

HT4993 my i phone locked up connected to i tunes my screen is frozen on an i tunes logo with a usb cable under it

My phone is frozen after being connect to i tunes via my desktop all my screen has now is aN i tunes logo with a usb cable underneath it. restarting my phone doesnt help nor does holding power and home keys at same time. anyone able to help ?

Do as it implies and restore the device via iTunes.

Phone has frozen while resting to factory settings.

I wanted to reset my phone to factory settings. I have done this without the use of a pc. But now it seems that my phone has frozen on start-up. All it has is a black sceen with the apple icon in the middle. It has been this way for about 3 hours now.
Can anyone please help?

See if you can force the phone into recovery mode:
Leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. In your case, select setup as "new".

Iv just done update for i phone 5 of 7.03 and my phone has froze with i tunes on screen only tried re booting , tried updating i tunes and windows on my pc anyone else out there same prob? Any answers to the prob poss :) hopefully

Can any1 help me poss?
Iv just done the latest update on my i phone 5 of 7.03
And my phone has frozen on the screen
With just logo of i tunes
Tried re booting
Tried updating i tunes and windows on pc
And to no avail NO PHONE STILL
OMG. I had nothing but probs since the 7 update
With my i pad and phone and blue tooth in car also
AT LEAST AT THE MO MY I PAD WORKS
But seriously this is putting me off buying another r latest
I phone
I cant even get the serial number off my phone eva to send the
Prob to apple on e mail etc
I am to ring tomoz
Im expecting poss having to get a new phone
And LOSE ALL I HAD ON IT
THIS IS SO NOT RIGHT AT ALL FOR ANY1
Who has bought i phones etc
As they ciat enough when u do
You seriously do not expect this many probs
Even if they are teething probs with the latest software

Well the term "hotlined" I have never heard before. In any case many states (like NY) just passed regulatory powers to the State Public Service Commission of which it may be called something different in your state. You could file a complaint with them. Or file a complaint with your state attorney generals office, they also take on wireless providers.
The problem here is the staff you speak to are poorly trained, in days gone by it took one call to them and they pulled up your account and see the error and had the authority to remove any errors. They did not remove legitimate account actions, but used their heads instead of putting a customer off or worse lying to the customer.
Its a shame you have to go through what you going through.
Good Luck

My iphone4 has frozen with usb icon on screen?

Help
My iphone4 has frozen with usb icon on screen?

Is that a queston or are you telling us? Did you connect it to iTunes as the screen tells you and restore the phone?

My ipod touch has frozen with a white screen. None of the buttons will work to turn it off or take any action. Holding down buttons for 10 seconds plus does not work.Help

My ipod touch has frozen with a white screen. The on/ff and sleep buttons will not work whether pressed for a moment or held for more than 10 seconds as per help pages. When connected to computer it is not recognised and no indication in "devices".It has been working perfectly from Christmas until now. Was watching a TV prog via BBC iplayer when the image and sound froze for about 5 seconds then just white screen. Help

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."

My update failed and now my phone is frozen with the apple symbol

I was updating my iPhone and it failed and now my phone is frozen with the Apple Icon. It wont turn off or anything

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My phone is frozen with the itunes symbol and usb cord. Tried to update and cannot, any suggestions

My phone is frozen with Itunes and a USB cord icons, I tried to shut it off and update and cannot..... any suggestions?

First of all, your post says you have an iPhone 3G running iOS 6.0.1. That is not possible, as the iPhone 3G cannot run any iOS past 4.2.1.
So, if you simply made a mistake with that information, we can proceed. If not, your iPhone was hacked or jailbroken, and likely cannot be saved.
Try recovery mode as described below. You may have to try to put the iPhone into recovery mode more than once.
http://support.apple.com/kb/HT1808

My i phone 5 has frozen with an i tunes logo and slider. It won't do anything, power off does npothinmg and power and home button does nothing!!!!!

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