My i phone 5 keeps freezing when i dont answer a call

sometimes when i miss a call a pop-up ( giving me choices of call later, cancel, etc) appears and the phone freezes and i have to shut it down and restart. once it took several minutes  to shut down i run on IOS 7.1.2 please tell me what to do.

Assuming this phone was never jailbroken, try these steps as needed:
1. Reset the phone (no data loss):  press both the home and lock buttons, releasing when the Apple logo appears. 
2. Settings > General > Reset > Reset All Settings
3. Back up phone, then restore with iTunes, also restoring the backup
4. Restore as new, without restoring a backup
Use iTunes to restore your iOS device to factory settings

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