My I-pod is frozen. I already tried to restore and it didn't work
Hello,
My I-pod froze just a few moments ago. I tried to put it into a computer to charge the battery because it was getting low. I-Tunes didn't read it at all. I tried restoring it twice and that didn't work. No matter I do, it won't respond. The screen is in the middle of the song and it's just sitting there. Any suggestions on what to do? Thank you!
Mine is doing that too. I tried the Menu/Center button. It's definitely fully charged. I've clicked from Hold/not several times. I've turned off/on. I've 'Reset' - nothing is working. It's been doing this for a week.
I called the 800# - I thought the dude was really nice. I was disappointed to find that I'd hafta pay $30 to have it shipped/$39 for 'agreement'. I've only had it for a couple months...
The dude hung up on me! Thanks, Adrian for wonderful customer service
Guess I'll drive out to a store and see what they tell me.
Similar Messages
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I really need some help with this if anyone knows how please help me!
No. All iTunes purchases remain permanently tied to the account used to purchase them. You can however authorize your computer for multiple accounts and any Apple devices can hold protected content from up to five different accounts at any one time.
If you are trying to merge two separate iTunes libraries into one that is a different problem. Take the largest, add all the content from the smallest, then dedupe.
tt2 -
My nephews iPad Mini is stuck on the lock screen. It's frozen and you can't slide the unlock bar. I tried rebooting it and it didn't work. What can I do to fix it?
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
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Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
My ipod has been disabled for 23 million mins and i have no clue how to fix it. I have already tried to restore it and it still doesnt work!
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
A
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
7. iOS - Unable to update or restore
Forgotten Restrictions Passcode Help
iPad,iPod,iPod Touch Recovery Mode
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
Also, see iTunes- Restoring iOS software. -
My iphone will not sync...it keeps tell me it is corrupt and to delete previous sync...I have tried to restore it but that wont work either. Help!!
Try this. It worked for a few users after a drop.
Turn the iPad over and give it a very HARD slap on the back. May take several slaps.
Cheers, Tom -
I started out just simply trying to update my iphone 5 to ios 8.2 and it got stuck on the itunes plug in screen. I had to wait till then next day to ask my boyfriend to fix it because I have a chromebook and it can't get itunes. He did everthing apple told us to on the website, and it didn't work. We tried to reset the phone and that didn't work so we did the next thing, and tried to do a restore on itunes. However when did that it wasn't working so we put my phone into DFU and tried to do a factory reset. But, it didn't work and my phone ended up just turning black. I can see the back light on the screen (the light stays up like normally when you turn on the home screen) but, there is no logo or anything. Is there anything I can do to save my phone??? Please help. If you need anymore info let me know!
The Problem is resolved by :
Click on the "Start" button. Click "Run." Type the word "cmd" in the open box. When the DOS screen comes up, type "netsh winsock reset." Press "Enter." Type "exit" to close the DOS window and go back to Windows.
Restart the computer.
Thanks to my friend Sunil.
Read more: http://www.ehow.com/how_2125133_do-winsock-reset.html#ixzz2kyccghec -
TS5376 I tried the above and it didn't work.
I tried the route suggested by Apple support and it didn't work Any other ideas please?
C:\ProgamFiles(86)\iTunes\iTunesHelper.exe
R6034
Above not allowing me to use/install/re-install iTunes on my laptopDoublechecking. Have you also tried the following user tip?
Troubleshooting issues with iTunes for Windows updates -
IPod touch 4g- Updated, then tried to restore and it won't work.
I just updated my iPod touch 4g. I'm trying to restore it now, but it won't work and says 'Error 1611.' My ipod has the 'plug into iTunes' symbol up, but my iPod is plugged in and it doesn't make a difference. I've tried restoring it several times with the same results. Help!
http://support.apple.com/kb/TS3694#error1611
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
In Memory of Steve Jobs -
while my iphone is charging at my laptop all the sudden my phone turn off and tried to turn it on but it didn't work, i even tried to press the home botton and the lock button but still i cant turn it on. i also did plugging my iphone to itunes to restore but it didn't go through. i dont know what else to do. please help.
That's the same problem I'm having. No response or juice.
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I tried to update my ipod touch to ios7 and it forced my ipod into recovery mode. i have tried to restore the ipod as well as turn the recovery off as well as use tinyumbrella and nothing worked. How can I get my $300 ipod touch to work?
Without knowing what happened when you tryed to restore:
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I pretty much stated it in my question. I dropped my iPad and now it won't boot itself up. The apple symbol shows up, then the screen turns all black and weird looking with a strange green color at the bottom, and just turns off. It keeps doing this over and over. What happened and is there a way to fix it? I also tried connecting it to itunes and that doesn't seem to be working. It detects an ipad but can't seem to read anything else. It tells me to try and restore it but I can't. HELP!!!
Try this. It worked for a few users after a drop.
Turn the iPad over and give it a very HARD slap on the back. May take several slaps.
Cheers, Tom -
after updating my iphone 4s to ios6 I can no longer recieve emails, any suggestions
Thanks, Let me explain that I am pretty much computer illiterate. Do I call Comcast to delete or do it on the ipad or my laptop?
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Forgot my password tried the restore function it didn't work what can I try next
forgot my password what can I do to sign in to my iPad
If you mean passcode:
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
A
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
7. iOS - Unable to update or restore
Forgotten Restrictions Passcode Help
iPad,iPod,iPod Touch Recovery Mode
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
Also, see iTunes- Restoring iOS software. -
I recently downloaded the iTunes 11.0.5 for Mac OS X and the iTunes store comes up as a blank page. I have already tried re-downloading iTunes and that didn't work... How can I get it to work?
I was able to fix mine. I went to software update and updated a few things. I did not update everything, but only what I thought were the essentials, which I believe was Safari, a security update, and a firmware update.
Then I deleted and reinstalled Itunes yet another time. Now the itunes store is back up again. -
my itunes wont open, please help. ive already tried deleting it and reinstalling it but nothing seems to work.
Yes there is. You apparently have Hardware damage inside the iPhone from dropping it. You would need to take it into an Apple Store and Pay for an exchange unit, which Apple will do; Apple's Warranty does NOT include replacement for "accidental damage", so the Exchange is not free.
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