My i tools this error : unable to ascertain the compatibility of i tunes

hi
pleas help me
after update i tunes , my i tools in compatibility of my i tunes

The following fix apparently worked for some: https://www.youtube.com/watch?v=yEgm8m__Ipg

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    Hi, I've missed three weeks of classes because of the same error listed above.  Everything was fine and Blackboard Collaborate Elluminate worked almost effortlessly for 5 or 6 weeks.  Suddenly I tried to log in for a live lecture and this error occurred.  Other students were having trouble and still are.  Tech support at the school couldn't fix it, so they referred me to Blackboard Collaborate tech support (level 2).  They haven't been able to fix it either.  They recommended the same steps listed at the top of this email.  I executed all of them but still receive the same error.  Additionally, at one point, I was unable to install Java.  Funny things seem to happen when I get on the line with tech support to solve this problem, although funny things don't happen during the other work I do on this computer.  Technical language, I know.  :-)
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    I am getting the same error listed above but am not a developer and don't understand how to get to JNLP to enter the fix listed above (if someone has a hint, I'd love to try that fix).
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    OS:  Windows 8
    Browsers:  IE (threw this one out), Chrome, Firefox, Safari (tested in all four)
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    3.  https://sas.elluminate.com/mr.jnlp?suid=M.CEEE93FF5E74424C9522175933AEAB&sid=99
    4.  https://sas.elluminate.com/mr.jnlp?suid=M.5CBD227A9E691833B971171B71F3F5&sid=99
    5.  https://sas.elluminate.com/mr.jnlp?suid=M.A3B01958884535C4DA594910D08F3A&sid=99
    6.  https://sas.elluminate.com/mr.jnlp?suid=M.F7B438C6DDB82538CAFC2F4EF86FC4&sid=99
    7.  https://sas.elluminate.com/mr.jnlp?suid=M.B341AF2AE689D0DEFDCC7261ADA1DE&sid=99
    8.  https://sas.elluminate.com/mr.jnlp?suid=M.5EDE7727548758A71965665DE7B882&sid=99
    9.  https://sas.elluminate.com/mr.jnlp?suid=M.DF55C212D327654AE0969C0387E763&sid=99
    10.  https://sas.elluminate.com/mr.jnlp?suid=M.08C2668EDDCE02548EFB530E0A2370&sid=99
    Here are steps taken so far:
    1. Clear Java Installed Apps and Applets (Control Panel - Java 32-bit - SEttings - Delete files - Installed apps and applets - ok - ok - ok)
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    5.  When nothing else worked, uninstalled and reinstalled Java twice (on the second time, it took over a dozen tries to reinstall Java - suddenly it just worked) and both times I deleted the Sun folder (C:/Users/Me/appdata/LocalLow/Sun) at the direction of tech support
    6.  Removed old registry entries both times using CCleaner
    7.  Rebooted (something done all along the way to see if it helped)
    8.  Tried to access live classes and recordings from multiple lectures through Blackboard Collaborate Elluminate and received the same error (details included below)
    9.  Tried to access Blackboard Collaborate Elluminate with Windows firewall on, then Windows firewall off, then ZoneAlarm Extreme firewall on, then ZoneAlarm Extreme firewall off (and entire associated software package); when on, ZoneAlarm gives "super" trusted status to all parts of Java listed and gives green checkmarks for all parts of Java listed and all levels of security
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    Application Error
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    Name:  Blackboard Collaborate
    Publisher:  Blackboard Collaborate
    Location:  https://.../classroom-full.jar
    ERROR INFO END (my note on end of actual error language)
    ERROR More Information BEGIN
    Error:  Unable to load resource:  https://na-downloads.elluminate.com/web/download/12.5/video-client-windows-x86.jar
    ERROR More Information END
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    Details - Launch File Tab
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        <nativelib href="video-client-macosx-x86_64.jar"/>
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      <resources os="Windows" arch="x86">
        <nativelib href="video-client-windows-x86.jar"/>
        <nativelib href="audio-client-windows-x86.jar"/>
        <nativelib href="audio-client-ecelp-windows-x86.jar"/>
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