My iCloud does not appear because my email acct connected to this acct has been hacked and changed my info on my password how can I delete the old address
Hi, my computer is stating that the username for iCloud is incorrect can not receive email how can change.
The username please help thank you
Georgette Garcia
If your device is signed into an old iCloud ID that is an earlier version of the ID you want to sign in with, do the following:
If you are using iMessage and FaceTime, make sure you are signed into these services with your current ID. If they are signed into the old ID, go to Settings>Messages>Send & Receive and Settings>FaceTime, tap the ID, sign out, then sign back in with your current ID.
Then temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. (You should not have to verify the old email account so it doesn’t matter if you no longer have access to it.) Now go to Settings>iCloud, turn off Find My iDevice and enter your current password when prompted (even though it prompts you for the password for your old ID). Then save any photo stream photos that you wish to keep to your camera roll (unless you are using iCloud Photo Library). When finished go to Settings>iCloud, tap Sign Out (or Delete Account if you are not running iOS 8) and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address back to the way it was. Now you can go to Settings>iCloud and sign back in with your current iCloud ID and password (your data will download back to your device).
Similar Messages
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I have two apple id's because my hotmail account is no longer active. How can I delete the old one and use or update the new one? Every time I try it won't allow me and now my iPad thinks there are two accounts and they are arguing with each other. Help!
You can't merge accounts or copy content to a different account, so anything that you bought or downloaded via the old account is tied to that account - so any updates that those apps get you will only be able to download via that account. You can change which account is logged in on the iPad via Settings > Store
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help me please to remove my old email address on my iphone. I already changed the address on the apple id page, but it hasn't tranferred to the phone and I cannot use my iphone. My head is about to explode!
Welcome to the Apple community JB.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock. -
I am hooked up to a wifi modem the ipad will not let me change passwords to hook to the new modem, I have hit the reset network button doesn't work i am at a lost right now..
Go into your settings and click on Wi-Fi then click on the blue arrow on the network you would like to change the password on, then when the screen changes click on the "Forget this Network" buttton at the top of the window.
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I had to change out computers due to microsoft xp. How can i move my songs off my ipad to the new itunes on my new computer? It tells me that my ipod is assigned to my old computer/itunes library.
Copy the ENTIRE iTunes folder from the old computer to the new computer.
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Had to change Apple ID/Password recently now cannot access iCloud. In settings when tapping iC, log in screen appears with old ID and request for (old) password.
In Settings Mail, Contacts etc iCloud does not appear. I was going to delete account.
Trying new ID/Password message appears "maximum no. of free accounts have been activated".
Using old ID/Password message apperas "you can,t sign in because account was disabled for security reasons ......reset password at iforgot.apple.com which i did.
Can anybody help please??Hi,
I tried to log in to iCloud but a message appears telling me I "can't sign in because my account was disabled for security reasons....reset password at iforgot.apple.com". I don't know why this happened.
I reset both my Apple ID and password.
When I tap Settings iCloud is listed on the left side between General and Mail, Contacts etc.
Tapping iCloud brings up a log in screen for iCloud which shows my old Apple ID and requests the password. If I put the password in I get the message as above.
If I use the new Apple ID/Password I get the message "the maximum number of free accounts have been activated....
In settings there is no option to "Delete Account"
Any suggestions?? -
ICloud does not appear in Sys Prefs
Just installed OS 10.7,5
ICloud does not appear in my systems pref
only a empty box ??
works fine on my MacBookPro and my Iphone thoughThat's strange. You might try unchecking it, closing system preferences, then rechecking it again.
Have you tried restarting? -
Icloud does not appear in the system preferences
I am trying to set up my devices to sync together....when I go to system preferences Icloud does not appear even though I have an account and my iphone and i pad have it activated..how do I get I cloud onto my macbook....."mobilme comes up" but I can't log into that account
Hi Ybee,
You have to be running OSX Lion or later to have the iCloud option.
Cheers,
GB -
Ever since my last update I have been unable to add songs from my i tunes library onto my i phone. The "add to" button does not appear for me when I connect my i phone. Can anyone shed some light on this for me?
Thanks for that 'sberman' - because my iPhone is backed-up to my work computer (only at this stage) I have had to call our IT Department in Adleaide. (4 times this morning). The last guy managed to get the phone into 'DFU Mode' - no more recovery mode screen - (kind of 'asleep' perhaps) from my understanding of same. I am awaiting a call again from IT so they can get my computer to actually recognise my iPhone on the C Drive. This also happened to one of my colleagues in Newman (WA). She got so frustrated with the whole process that she bought another phone the next time she was in 'civilisation.' She hasn't had any problems since. (Cross fingers).
Thanks again, Sandra2474. -
Everytime I open iTunes lately...I get all my music thrown out of the library and this annoying message come up...The file “iTunes Library.itl” does not appear to be a valid iTunes library file. iTunes has created a new iTunes library and renamed this file to “iTunes Library (Damaged) 4”. Is this how an apple works? It doesn't? Why all of a sudden is it doing this? Please help. Thank you.
DavidDid you happen to bring this iTunes library over from a windows machine? You might read this kb article to see if it helps http://support.apple.com/kb/HT1451
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Until recently I was able to send images in the body of my Yahoo emails. Now, I am getting the message "This message has been truncated", and the email does not go through. I do not have this problem using IE. Could you please help? Thank you.
Try this -> http://support.apple.com/kb/TA38632?viewlocale=en_US
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My itunes library suddenly that the file “iTunes Library.itl” does not appear to be a valid iTunes library file. iTunes has created a new iTunes library and renamed this file to “iTunes Library (Damaged)”. I use an external hard drive for my Itunes.
The library file appears to have been corrupted. You say you use your external drive but is the whole library on it or only your media? No matter, you will have to rebuild the library file:
iTunes: How to re-create your iTunes library and playlists - http://support.apple.com/kb/ht1451 -
I have recently switched to icloud. Lately I have not been able to receive emails. A msg comes up asking me to reenter my password. Perhaps I am entering the wrong password and have forgotten what it is. How can I find my old password or change it and get my .mac account email working again?
If it was setup using your iPhone and your Apple ID then as far as the iCloud team will be able to find out, you set it up. Passwords cannot be retrieved.
Change all passwords on accounts associated with your iPhone. -
"PHOTOS" option does not appear in my interface. Do have Music, Movies, TV Shows, Apps and Radio. Photo doesn't appear on iPhone or iPod Nano
Are you looking at the tabs on the right-hand side of iTunes when you've connected and selected your device on the left-hand side of iTunes ? i.e. it should be one of the tabs that you use to chose what content to sync to the device : syncing photos
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my phone does not appear in itunes when i connect it
Hi shandarfromdu,
Thanks for visiting Apple Support Communities.
If your iPhone does not appear in iTunes, the troubleshooting steps in these articles can help:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Best,
Jeremy
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