My icloud is attached to an apple ID that is not my primary and I can't get it to change

I have recently downloaded OS8.
I did it using my macbook pro via itunes and then synced my phone.
since then i keep getting a message to sign into my iCloud on my phone
sounds great except is is showing an incorrect apple id email and won't accept my password.
I have tried changing the password but that is not the issue - the issue is the wrong email address and I can't change this over
can anyone help?
thanks
Sharon

sharon
here are a few links
Apple ID: Contacting Apple for help with Apple ID account security
Apple ID-Support | Welcome
AID | Can't sign in with 2-step verification
http://www.apple.com/support/products/
Apple Support | Contact
CCC

Similar Messages

  • On my iphone, icloud is set to an apple id that i no longer use and i keep getting asked to enter a password. Cannot remember the password. When i try to re-set the password, it sends a email to a address no longer used. Will not accept any dob i enter

    I have icloud on my phone with an apple id that I no longer use. I keep getting asked to enter the password for this ID. However I can't remember the password.
    When I try to re-set the password, a e-mail will be send to an address I no longer use and can't access.
    I then try to answer the security questions, but the date of births I enter are not accepted
    Any ideas?
    Paul

    Welcome to the Apple community.
    This feature has been introduced to make stolen phones useless to those that have stolen them.
    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID, verify the changes, enter the password as requested on your device and then turn off "find my phone".
    You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
    This article provides more information about Activation Lock.

  • HT4479 I have an Apple ID that's not an email, and I have been told it needs to be an email address.  I change it to my email address and it says my email is already in use.   I only have one email address.  I don't want to create a second email address.

    I have an email account and they want me to use my (same) email account name as my Apple ID.  When I do it says my email is already in use.  Is Apply suggesting I need to create a second email address?

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
    Is the email address being used in the account of another Apple ID that you have?

  • Can't access iCloud with my Apple ID that is working on Appstore and here., Can't access iCloud with my Apple ID that is working on Appstore and here.

    Anyone encountered this?
    i've look through google try to get an answer but nothing works for me
    today i try to access my iCloud but the password that works for my Appstore, it doesnt work in iCloud, i tried to reset the password, but still the same.
    Sometimes it shows wrong email or incorrect password and sometimes it shows "You can't sign in because of a server error." iCloud status, i clicked on the status but it leads me to blank iCloud help page with nothing that can actually solve my current problem.
    Advise needed.
    Thanks!

    Sometimes it shows wrong email or incorrect password and sometimes it shows "You can't sign in because of a server error." iCloud status, i clicked on the status but it leads me to blank iCloud help page
    Although your symptoms aren't mentioned in the document, I'd try the following document with that one:
    Apple software on Windows: May see performance issues and blank iTunes Store

  • My apple id's two sercurtiy I forgot and I can't find out to changes them so I'm lock out of buying anything

    I've tried everything and tried my email account anwster and they don't work so I can't buy anything help

    See Kappy's previous write-up.
    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • I purchased an apple mac mini i5 from the states and i can't get my French bluetooth keyboard to work. The code is not working.

    I just opened and installed the computer.
    The bluetooth mouse is found but i can't pair the keyboard.
    Any help is really appreciated.

    Hi, is the KB paired to another device?
    https://discussions.apple.com/thread/4774107?start=0&tstart=0
    http://support.apple.com/kb/TS1569

  • HT201317 My photos are syncing from my iPhone, to the iCloud PhotoStream and to our iPad, but it is no longer syncing to my computer (Microsoft, not Apple).   Why would this happen and how can I get it resolved?

    My photos are syncing from my iPhone to the iCloud PhotoStream and to our iPad, but they are no longer syncing to our home computer (Microsoft operating system, not Apple).   Why would this happen and how can I get it resolved?  I have since tried to remove and reinstall the iCloud application in my computer's control panel.  I have verified that I am using the latest Apple operating system and the latest iTunes.  I have reset my photo stream.  Not sure what else to try...   I was also having an issue with my calendar where it would sync from my computer to my iPhone but not vice versa.  Somehow in all the resetting that's resolved, but the photo issue is not.   Again - photos are going into the photostream, but not wirelessly being put into the file on my computer.

    To change the iCloud ID on your device you have to go to Settings>iCloud, tap Delete Account, provide the password to turn off Find My iPhone when prompted, then sign back in with the ID you wish to use.

  • HT5621 I have changed my apple id on the manage my apple id page. For some reason, the id didn't change on my macbook air. My iCloud still registered my old email id and I can't get it to recognize my correct id. Any ideas? Thanks!

    I have changed my apple id on the manage my apple id page. For some reason, the id didn't change on my macbook air. My iCloud still registered my old email id and I can't get it to recognize my correct id. Any ideas? Thanks!

    Hi Baem_leeds
    Welcome to the Support Communities!
    If you change your Apple ID you will need to sign in with the new information or password the next time you use an Apple service or feature that uses Apple ID. If you have multiple devices that use features and services that require an Apple ID, you will need to sign in again on each device.
    The links below will provide additional information:
    Where can I use my Apple ID?
    http://support.apple.com/kb/HT5616
    Using your Apple ID for Apple services
    http://support.apple.com/kb/HT4895
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/HT1311
    Cheers,
    Judy

  • My IPhone is asking me to type in my password for my old Apple ID that does not exist anymore. I cant set up ICloud without typing in a password to a Apple ID that does not exist, so do I have to remove everything from my IPhone and start over?

    my IPhone is asking me to type in my password for my old Apple ID that does not exist anymore. I cant set up ICloud without typing in a password to a Apple ID that does not exist, so do I have to remove everything from my IPhone and start over?

    Hello miamat2017
    You should see an option to skip that step and then sign out of it when looking in Settings. Check out the article below for more information.
    iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
    http://support.apple.com/kb/ts5223
    Regards,
    -Norm G.

  • HT5312 I DO remember them but Apple chose to put them in Japanese and I can not change the language on Manage my Apple ID so I do not know if I made an error ,it threw me off , it was the wrong question Where did you fly to on your first Aiplane trip ? th

    I DO remember them but Apple chose to put them in Japanese and I can not change the language on Manage my Apple ID so I do not know if I made an error ,it threw me off , it was the wrong question Where did you fly to on your first Aiplane trip ? then I was unable to enter until 8 hours then called Apple Japan 4 times each time threy asked me would you like to speak with an English speaker,I said yes then they told me sorry today is Sunday no English speakers ,but they refused to speak Japanese, then I called 5th time and a kind guy could speak English we were on 1and 1/2 hours he got me to log in but the reset key chain could not be completed still pending.
    He said do not mess with that ! then I got a text from somewhere to reset 4 pins suddenly it was very strange I said to him that I got this pin this morning but it said you can use maximum 3 hours it had a UK number and I told him I do not like this and will not enter the code he said do not do it if it is from the UK and then I said to him ok you did a lot to help but we can not go any further ! and we cut of I went back to my computer to re do the ID but I found everything a mess so I call and a stupid sounding Japanese women with a squeaky voice came on I was calm at first and they want your phone number your IMEI number your iPhone serial number date of birth Address email address it takes 10 munutes to check then they ask what are you caling about so I try to explain my keychain is broken or problems with language security questions and can not change my pasword because the security question have failed me so it is ONE BIG HEADACHE AND I START I GET STRESSED she says Do want an ENGLISH speaker ,I say yes ,that guy i talked to earlier but I never got his name and first time I ever talked to him but they said he is not here so I said ok and then she said today is sunday so call back in the morning ,I said ,well ok in Japanese but they make you feel stupid because they do not want to speak Jap@anese with none natives and they are to busy,And they feel that I should not bother them ,then I say that Apple Japan is trying to refuse Apple foreign customers and then she wants to hang up and ask me to visit the shop ,but they are the same I have a very bad time with Apple Japan since they do not discuss software problems or security with customer meaning if you have a problem they ask you to come on a time 20 minutes max so they do hardware test and say you phone is fine then I say no I can not reset my ID they say you must call call centre so I am going around in circles ,When I call English it is usually Australia so if my problem is in Japan surely if do not want me to talk to them in Japanese and they ask me to call Australia but every time my call charge is expensive after asking them is this free because I have Apple care they say yes but when the call goes to Australia 0120 277 535 it might change to paid call so I call then I have to ask is this charging they say we can not give you that information ! so what can I do I have have been at the computer and phone all day on my day off work and in tre week I am so busy and can not use my phone I can not work without it ,this new technology for you ,they can not cope with the fact that the customer have problems yet they do not want to deal with us because they can not solve it and so it shows them to be useless they like to walk around in their cool tee shirts and retro shop but when it comes to functionality we are unwelcome they got the money so do not return because apple is perfect that nothing should go wrong .
    But it does somehow my English security answers do not work on a Japanese Question especialy if I did not choose that question I set  up the multiple choice In English and wrote the answers in English or Roman and set them langauge preferences in English, do you really think you can correctly write english name or word in Japanese they write a police patrol car  pato caa パトカア they do not have r and l .So it is my choice to make my security easy for me and as difficult for others to hack.But they also have patororoo choo meaning ' now patrolling ' so why they have pato caa patrol car and patoro patrol and have thousands of Chinese words kanji they can find patrol.
    I am getting off the topic but I am at a loss to fix this problem when they hold the keys and i have all the info to verify my ID.

    You have to enter the Apple ID and password. You are running into the Activation Lock
    iCloud: Find My iPhone Activation Lock in iOS 7
    Is there a way to find my Apple ID Name if I can't remember it?
    Yes. Visit My Apple ID and click Find your Apple ID. See Finding your Apple ID if you'd like more information.
    How do I change or recover a forgotten Apple ID Password?
    If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.

  • I've twice tried to use iTunes match. It stalls in step 2. I've rebooted my Mac computer and still stalls. Apple's taken the $25 but not delivered the service. Can I get some personal help?

    I've twice tried to use iTunes match. It stalls in step 2. I've rebooted my iMac computer and it still stalls. Apple's taken the $25 but not delivered the service. Can I get some personal help? There are 12,733 songs, a few dozen of which are not going to be in the Apple music library because they are unique to my collection. Also, some titled "Track XX" and no artist. I assume these would either not upload or else just be uploaded. But, after an overnight of step 2, the iTunes match program was still on song number 7384 or 12733 (it was on that number for over 12 hours). Looking in the music library, activating the iCloud icon and status fields, there were hundreds of songs with the status "waiting."

    Lmwilliamson wrote:
    Kernel panics:
    After taking my late 2009 15 inch macbook pro to the apple store, the genius completely erased my computer and reinstalled the Mac OS X software, but the problem still persists. 
    I also took it to my college tech support center, they tried to take the ram out and reinsert it and clean up the dust, but the problem still remains.
    I am able to use my computer in Safeboot mode (only)
    Well it could still be a software problem if you installed a third party program after the OS X wipe and install, because by booting into Safe Mode it disables certain functions of OS X and hardware. Check for updates or problems for all your third party software, include everything, including menulets, System Preference panes, hacks and so forth.
    If you restored any sort of software from backup like TimeMachine, it likely was corrupted data and now is returned.
    If the college tech support found a lot of dust clogging the rear exhaust vents behind the fans, then likely the heat damage done to the machine has already occured and can't be reversed. Video cards are usually first to go, which Safe Mode does disable the video card somewhat.
    Run through this list of fixes, it's systematic in nature, also has a Hardware Test to see what's going on
    ..Step by Step to fix your Mac
    Too bad this is occurring to a mere 4 year old machine, but dust will do that. Here is the culprit that Apple doesn't tell anyone about.

  • I have just got new ipad3 , iTunes has stopped working on my pc so I used my friends pc to set up the iPad . Problem is that when I go into iTunes ,my friends apple ID is the default  ID and I can't get into iTunes with my own ID? How can I change default

    How to change apple ID on newly set up iPad ? Used my friends pc as iTunes had stopped working on mine and now his apple ID is showing  as the default ID for iTunes and I can't get into my iTunes account ?? iCloud is fine , just iTunes that I can't seem to change defiant user id.

    Settings>Store>Apple ID. Tap his ID and sign out. Sign in with your ID. If you are in iOS 6 it is Settings>iTunes & App Stores>Apple ID.

  • Is there a way to see a file browser on iCloud? It says my account is filled up to 5G already and I can't imagine what it moved over to there that was that big.

    Is there a way to see a file browser on iCloud? It says my account is filled up to 5G already and I can't imagine what it moved over to there that was that big.
    I'm wondering if it moved my rhapsody music to the cloud (which is pointless) so I shut off 'document' sharing in case that's the problem, but it's still saying I'm at 5G right now.
    When I go to icloud.com all I see is the dumb app icons, with no clue as to what's taking up that disk space.
    btw, I did not sync photos from the get-go.
    A file browser? please? I need to see my cloud.
    sigh

    Have you enabled Automatic Downloads on all of your devices? This would download all of the books to all of your devices when you download on any device - as long as you are using the same Apple ID and iTunes account on all of your devices.
    Go to Settings>Store>Automatic Downloads>Books>On. When you download a book on one iDevice, it will download to all of your iDevices. This will only work for downloads moving forward from the moment that you turn the setting on. You will have to download the previously purchased books to all of your other devices.
    With iCloud, you can start reading the book on one device and then pickup where you left off on another device.

  • I have just got a iPhone 4s and I can't get the iCloud to work, everytime I turn ato downloads it defaults back to off, can anyone help?

    I have just got a iPhone 4s and I can't get the iCloud to work, everytime I turn on auto downloads it defaults back to off, can anyone help?

    Welcome to the Apple Community.
    Check you are logged into your store account properly (settings > store). Also check there are no restrictions set that might be causing this (settings > general > restrictions)

  • In "View Options", "iCloud Download" will not stay declicked. How can I get rid of it?

    In iTunes 11.0.1 (12):
    1. under "View Optiuons", "iCloud will not stay declicked. How can I get rid of it?
    2. when I go to "albumns" can i get a list of what I have put in that field on each playlist, instead of a sea of empty graphics?

    You can download your movies and tv shows to your iTunes library (depending on your location) as explained here: http://support.apple.com/kb/ht2519.
    What you are seeing is "iTunes in the Cloud", which is a separate service that allows you to download previously purchased media from the iTunes and App store.  This does not require setting up an iCloud account so it's likely you don't have one.  (If you don't want to see this previously purchased media available for download in your iTunes library, you can open iTunes and go to Edit>Preferences>Store and uncheck "Show iTunes in the Cloud Purchases".)

Maybe you are looking for

  • Itunes 11 update; entercounted a problem and needs to close

    Itunes has encountered a problem and needs to close , After I Uninstall everything containing apple & did the window ulitly than downloaded itunes again & It still said this. I have unistalled , clean up , & download again & again and this keeps popp

  • How to change the sender's name/email-id in the scheduled report

    Hi, We have SCOM 2007 R2. In the Reporting tab (SCOM Console), we have some scheduled reports. I need to change the sender's name/email-id in a scheduled report. When we receive the report through email, receiving with the person's name who moved out

  • Adobe Edge download problem

    Hi evrybody. Adobe application manager can't download Adobe Edge Animate. Is there any alternative download way to Adobe application manager for download Adobe Edge Animate. Thanks

  • Organisation - Cost centre report

    Dear Freinds,            My requiremetn is there any standard report where i can get if given ORGUNIT on th selection we can all the Cost Centre assigned to it with start date to end date. regds divya Edited by: Divya Kumari on Jul 5, 2011 11:55 AM

  • Photo to movie

    Dear Experts, How can I make a movie from a picture by applying zooming in and out? Thanks for your help. Palinkasocsi