My iCloud is showing the my old email adderess, and won't delete so i can sign on using the correct adderess

I am able to erase the old sign on, to get anywhere else. Including this forum to ask this question. However when I updated my Icloud to the new version, it shows my old email it black pre written, with no text box and is just asking for my password. Which shows up wrong bc the sign on email that they have is wrong. How do I change that on my computer. With out deleting Icloud and starting over. Which im not sure is even an option. What would any one recommend I do?

You need to sign out completely from iCloud on all your devices, and then sign back in again. Your iCloud data will disappear from the Mac/device when you sign out but reappear when you sign back in (give it time to download again).
On your Mac, go to System Preferences>iCloud and click 'Sign out'.
On an iOS device go to Settings>iCloud and click 'Delete account' (this does not delete the account from the server).

Similar Messages

  • TS4036 My icloud is showing a very old email address,while myitunes / appstore email is showing the new email address? How do i remove the old email address from icloud?

    My icloud is showing a very old email address,while myitunes / appstore email is showing the new email address? How do i remove the old email address from icloud?

    Welcome to the Apple community mohinderjeet.
    If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID.
    This feature has been introduced to make stolen phones useless to those that have stolen them.
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  • Need to delete icloud as its on an old email address and cannot remember the password!  Have not access to old email account

    Can anyone help my son has icloud on his phone but registered on my old email address and we cannot delete it as we cannot remember the password... I no longer have access to email address to cannot get them to resend password.

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  • HT201303 I tried to change my email address on the apple ID but now when I try to buy an app or film it still comes up with my old email address and won't accept  my password to buy anything. My old email address is no longer in use  and can not be access

    I tried to change my email address ID , but now when I try to buy an app or music it still shows my old email address  and won't accept my password which I did not change. What can I do as I can't download anything ?

    What id shows in Settings > iTunes & App Store ? If it's the old one then tap on it and log out of it and then log in with the updated version

  • HT204053 How do I delete an iCloud ID that has an old email address and I can't remember the password?

    How do I delete and iCloud account that has a former email address and I can't remember the password.  All attempts to recover the password have failed!!

    Hello there, Gary7023.
    The following Knowledge Base article made prove useful for you with the issue you're having:
    iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
    http://support.apple.com/kb/TS5223
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro D.

  • When ilog into app update it shows me an old email acct and password, When ilog into app update it shows me an old email acct and password

    When I try to update apps , the log in shows an old email address and password, it does not recognize my current email address or current Apple ID and password.

    Hello, Duke36. 
    Thank you for visiting Apple Support Communities.
    The applications that were downloaded are licensed to this old Apple ID.  Any updates that need to be processed for these apps will need to be processed using this Apple ID password.  You cant attempt to reset that password for the Apple ID via the steps in the first article below.  If you need assistance with this, see the second attached article.  You can also delete the applications in question and download them again with your new Apple ID.  However, this will cause any application data in those applications to be deleted and you may be charged if these are paid for applications.
    Apple ID: If you forget your password
    http://support.apple.com/kb/ht5787
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Cheers,
    Jason H.

  • How do I change the iCloud account login?  It is set on my old email address and won't let me do anything to it.

    I can’t login to iCloud because I changed my email address several months ago.  I changed my address with iCloud as well, but when I try to login with my phone it prompts me with the old email address.  Since my password and old email address do not represent a valid account anymore I cannot login.  My iPhone will not let me change the email address associated with the iTunes account.  How do I fix this?

    Hi garretktowne,
    Welcome to the Support Communities!
    The article below may be able to help you with this issue.
    Click on the link to see more details and screenshots. 
    Apple ID: Changing your Apple ID
    http://support.apple.com/kb/HT5621
    Cheers,
    - Judy

  • I changed my email address now the pop up has stored my old email address and won't let me log in

    How do I change mly email address when the log in pop up has my old email address stored and won't let me change it?  I already changed it on my account, but the old address is locked in.

    Welcome to the Apple community.
    Empty your browser cache. In Safari you will find this in the Safari menu.

  • Browser shows up in my email window and won't allow me to read messages

    I go thru Firefox to access email at AOL address. Suddenly when I open an email the contents flash briefly and are replaced by browser window. If I forward the email I can read it before sending but links etc
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    You'll need to call Apple directly.

  • My iPod touch is not connecting to iCloud account, under iCloud settings has old email account and username that I have since updated and are working correctly on my iPad, any idea how I can reset this?

    My iPod touch is not connecting to my iCloud account, under iCloud settings it  has my old email account and username that I have since updated and are working correctly on my iPad, any idea how I can reset this on the iPod or otherwise? This old account info keeps coming back on my iPod and messing up access to my apple account and now the icloud. last time a system restore needed to be done to fix it....

    It won't give me the option to sign out of the old account, it's that light grey color that you can't click on. And since it has the old email address that it's telling me to go into to verify the account, I can't actually change it... I'm stuck

  • I deleted my old email address and now I can't acess icloud because I can't remember my password to the icloud account.  It is not allowing me to log in obviously and now my old email is showing under the settings now do i need to reset the iphone?

    I deleted my old email account and when i went to change everything on my iphone it still shows the old email even though i created a new apple id.  I also can't remember the password and now can't access icloud.  Do i need to reset the phone?

    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
    The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
    The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
    Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
    Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
    Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

  • I just bought the 5s. It's showing the correct applie ID but the iCloud ID is showing an old email account and I can't change it

    I just bought the 5s. It's showing the correct applie ID but the iCloud ID is showing an old email account and I can't change it

    To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use.  If you don't know the password for your old ID, or if it isn't accepted, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • I deleted my old email address and added a new one, after my iPhone died iCloud keeps popping up asking for the password of my old email address. I can't remember my password and the account is still gone, it pops up every few seconds. How can I fix this?

    I deleted my old email address and added a new one, after my iPhone died iCloud keeps popping up asking for the password of my old email address. I can't remember my password and the account is still gone, it pops up every few seconds. How can I fix this?

    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
    The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
    The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
    Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
    Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
    Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

  • On my phone the iCloud box opens and has an old email ID and wants the password....I have reset the ID and password several times, what am I missing??

    iCloud on my phone still shows 'old email ID' and wants the password.  I have reset the ID(new email address) several times, and my phone does not update. Help!  What am I missing?

    Did you go through the steps in my earlier post?
    If the password for your old ID is not accepted when you try to sign out, and the old ID is an earlier version of your current ID, you'll have to temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  You can now use your current password to turn off Find My iPhone, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Sign Out and choose Delete from My iPhone when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address back to the way it was.  Now you can go to Settings>iCloud and sign back in with your current iCloud ID and password.

  • I have changed my icloud email in my iphone but in macbook still using old email. I tried to delete the old email in macbook but it requires password and it does not accept the old password for the old email anymore. How do I remove this old email?

    I have changed my icloud email in my iphone but in macbook still using old email. I tried to delete the old email in macbook but it requires password and it does not accept the old password for the old email anymore. How do I remove this old email?

    Hello farahani hairon nizar,
    If your Apple ID was changed from your old account, you may have to change it back to your old account to be able to sign out and then change it back after that is done. Take a look at the article below for more information. 
    If you're asked for the password to your previous Apple ID when signing out of iCloud
    http://support.apple.com/en-us/HT203828
    Regards,
    -Norm G.  

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