My iCloud mail account is messed up.  My Apple ID and iCloud ID are not the same.  My email address has changed. which I changed in my apple ID, but the iCloud is still referring to my old, non-existand account.  Can't guess passwords and it won't le

Bottom line, I can'
t get iCloud messages on my Apple iMac, iPhone or iPad2.  I dropped my original email account and went to gmail.  I changed my Apple ID to this gmail address on the Apple Store, etc.  I've also changed the Apple ID password a few times.  This worked fine until this week.  I believe I can get game messages (not sure all were delivered), but not iCloud messages.  It asks me for the iCloud password, which none work, and then goes back to my old
apple ID and asked for a password.  It asks me to reset the password, which I click, but nothing happens.  How can I fix this so I know I'm getting all my messages?

Hi rjt,
Sounds like you did not delete the iCloud account on your device before you changed your ID. You will need to do the following:
1.     Sign onto Manage your Apple ID and change your Apple ID back to the old ID (this is temporary - do not verify it, do not change the password): Apple - My Apple ID
2.     Go to Settings>iCloud and scroll to the bottom to delete the account. Use your current password when asked, follow the prompts to complete the deletion
3.     Go back into Manage your Apple ID and change your Apple ID back to the new ID (you may need to verify it again)
4.     Go back to Settings>iCloud and sign onto iCloud with the new ID
Cheers,
GB

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