My ID and the temporary PW word you sent do not match so I can't get on
my email and my PW do nit match so I anv't get o the Email was a tem
I don't have a lot of info to work with, but I'm guessing that you're on a Mac, that you're trying to install Flash Player, and that you're getting a username and password dialog box from the operating system that's asking for your permission to continue with the installation.
If not, I need to know more about your computer and browser:
https://forums.adobe.com/message/5249945#5249945
This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.
If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt. If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.
If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person.
If you're still stumped, you may need to reset the password on your Mac:
http://support.apple.com/kb/PH18653
http://support.apple.com/kb/PH14325
http://support.apple.com/en-us/HT201240
Similar Messages
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I changed my Apple ID, now I can't login to iCloud because it still has my old Apple ID and the password no longer works to log me in. How can I get back into iCloud so that I can switch off Find my iPhone so I can make these changes? Thank you. (iPhone 4s)
Well, you're gonna have to recover the password for that Apple ID:
http://support.apple.com/kb/ht5787 -
i can't remember my password for i cloud and the email address is no longer active to reset it, how can i get around this.
iForgot iCloud Password
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I am not able to update my apps because every time I am doing this, it is asking for a password which I have never used and the person who used it is in no more contact. how can i get my id instead of his??
Apps can only be updated using the same Apple ID and password they were originally purchased with.
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Tried to set up my Apple ID and the none button option for Billing is not showing up, what can I do?
Try this support page provided by Apple...
http://support.apple.com/kb/ht2534 -
I added Lion and lost word!!! Not happy! How can I get word back?
The "genius" at the genius bar suggested I upgrade to Lion in order to sync I-Cloud. He saw my computer and gave me no warnings about Lion
deleting my Word applications. Now I have a project I need to work on and cannot access my documents! Also, I need to change the scroll back since I don't like the reverse mouse scroll that automatically happened with Lion. How can I get Word back?Regarding your other question about scrolling: Lion is really designed with trackpads in mind.
If you don't like the scroll direction then reverse it by un-checking "scroll direction: natural" in either your trackpad or mouse preferences.
You can use any number of applications to open and save Word formatted documents. Some are free. MS Office 11 is not your only choice. -
I signed up and paid for the service that Adobe Reader advertizes that says it can convert PDF files to Word (.docx) files. I tried it immediately after purchasing it and it did not work. What it did was it converted it to a .docx file but the content was in the form of a picture and therefore uneditable. This does me no good. Basically, it took a screen shot of the PDF and then inserted it as a picture into a word file. I wouldn't call that conversion. I would like my money back. How can I get my money refunded to me?
If the original PDF was an image, you need to perform OCR (text recognition) during the conversion.
To cancel the subscription go to http://helpx.adobe.com/x-productkb/global/service-b.html
[topic moved to ExportPDF forum] -
I am trying to change my apple password and it asks me 2 security questions. The answer I gave are apparently not correct. How do I get past this step?
For Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers. -
can anyone help me please get my music onto my laptop
Thank you. I did that and made sure my phone was open to the camera roll. I was able to locate the import command and the photos appeared. Thanks so much!
-
I'm using a PC laptop. I have installed firefox 4 on my other computers and the stop/reload button was there after the install. When I installed it on this computer it never showed up. All I had were the stop reload buttons in my toolbar, taking up valuable real estate.
Follow these steps to fix it:
Firefox Menu > Options > Toolbar Layout > Place your Reload button to the left of the Stop button and they will integrate after you close the Customize Toolbar box. Do the same, but place them to the right of the address bar and they will integrate into the address bar.
Hope this helps! -
I am the only one who can't upload to the submissions page. Javascript is turned on, not java, with Safari 5.0.6 and Leopard. Thanks for helping.
Thanks for your response. I do have javascript turned on (not java). To answer your question,
I was trying to upload 3 jpgs to the submissions page of a visual arts website. I could only highlight one jpg at a time in the "Choose File" option, and then the "Upload File" button of the submissions page would not respond.
It's an ongoing problem with this site (I'm the only one with this issue and there are a lot of submissions). I have to send the images as email attachements to the administrator of the site. When doing this via webmail, I still the one attachment at a time problem, but the images get to the administrator. Thanks for helping. -
I would like to add to the Safari toolbar on my ipad 5 IOS 6 machine. I have searched the web and find some instructions to do this but the words and pictures do not match what I can see. I am beginning to think this is not a capabilty of the ipad 5 but perhaps for a Mac computer running Safari. Does anyone know if it is possible to add tools to the toolbar on the latest version of iPad OS & Safari Browser? If so please tell me how. Thanks
You cannot customize the Safari toolbar on the iPad.
What you can do on the iPad is go to Settings>Safari>Always show Bookmarks Bar>On and that will add a bookmarks bar on to the Safari browser. -
i have brought a iphone 4 and the person i brought it from has not deleted her icloud account i need her pasword to delete it but hse wont give it to me what can i do how can i add my icloud account can you give me a reasonable answer please. thank you.
The seller needs to follow this procedure:
http://support.apple.com/kb/TS4515
If she refuses, then as Tim suggested the iPhone is probably stolen. You'll need to contact your local police department and ask how to proceed.
Regards. -
I bought the Adobe Photoshop Classroom in a Book for CS6 by accident and I have CC. I know, stupid mistake. But I can't take return the book. Is is similar enough to CC that I can still get use out of the book? Thank you so much
Each version of Adobe products builds upon the previous ones. Some things like filters and advanced features may evolve or become deprecated over time, but the basic tools have remained pretty much the same for decades. As long as you know there are subtle differences between versions, I think you will still get a great deal of value from C in a B for CS6.
Also refer to the CC online tuts
Photoshop CC tutorials | Learn how to use Photoshop CC
Learn Photoshop CC | Adobe TV
Nancy O. -
Been using an Avastor HDX-800 for storage and backup, also a SUPERDISK for smaller stuff; recently the SUPERDISK does not appear on the screen, and the light blinks while you hear it spin, also the Avastor has started to have the same problem, both USB conncected, both worked well before, but both now spinning, blinking, and not showing up on the screen as before,
Interestingly they both appear in the System Profiler, but just not working the same as before
I have tried other USB ports, but the same responce,yes I did reset the PRAM, but no benefit, still the same problem
my usb devices are: keyboard, mouse, printer, SD-USB-M3, and LaCie d2 DVDRW:
the mouse and printed are plugged into the keyboard: i have tried to move, these around, and have even tried just the mouse, printer and SD-USB-M3, but still the same problem
here is a cut and paste of the current "System Profiler>Hardware>USB" (usb device tree)
USB Bus:
Host Controller Location: Built In USB
Host Controller Driver: AppleUSBOHCI
PCI Device ID: 0x0026
PCI Revision ID: 0x0000
PCI Vendor ID: 0x106b
Bus Number: 0x18
Hub in Apple Pro Keyboard:
Version: 1.22
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: Mitsumi Electric
Product ID: 0x1002
Vendor ID: 0x05ac (Apple Computer, Inc.)
HL-1270N series:
Version: 1.00
Bus Power (mA): 100
Speed: Up to 12 Mb/sec
Manufacturer: Brother
Product ID: 0x0008
Serial Number: L9J286292
Vendor ID: 0x04f9
Basic Optical Mouse:
Version: 0.00
Bus Power (mA): 100
Speed: Up to 1.5 Mb/sec
Manufacturer: Microsoft
Product ID: 0x0084
Vendor ID: 0x045e
Apple Pro Keyboard:
Version: 1.22
Bus Power (mA): 250
Speed: Up to 12 Mb/sec
Manufacturer: Mitsumi Electric
Product ID: 0x0204
Vendor ID: 0x05ac (Apple Computer, Inc.)
SuperDisk USB 120MB drive:
Version: 0.0e
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: Imation
Product ID: 0x0002
Vendor ID: 0x0718
Hub in Apple Pro Keyboard:
Version: 1.22
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: Mitsumi Electric
Product ID: 0x1002
Vendor ID: 0x05ac (Apple Computer, Inc.)
HL-1270N series:
Version: 1.00
Bus Power (mA): 100
Speed: Up to 12 Mb/sec
Manufacturer: Brother
Product ID: 0x0008
Serial Number: L9J286292
Vendor ID: 0x04f9
Basic Optical Mouse:
Version: 0.00
Bus Power (mA): 100
Speed: Up to 1.5 Mb/sec
Manufacturer: Microsoft
Product ID: 0x0084
Vendor ID: 0x045e
Apple Pro Keyboard:
Version: 1.22
Bus Power (mA): 250
Speed: Up to 12 Mb/sec
Manufacturer: Mitsumi Electric
Product ID: 0x0204
Vendor ID: 0x05ac (Apple Computer, Inc.)
HL-1270N series:
Version: 1.00
Bus Power (mA): 100
Speed: Up to 12 Mb/sec
Manufacturer: Brother
Product ID: 0x0008
Serial Number: L9J286292
Vendor ID: 0x04f9
Basic Optical Mouse:
Version: 0.00
Bus Power (mA): 100
Speed: Up to 1.5 Mb/sec
Manufacturer: Microsoft
Product ID: 0x0084
Vendor ID: 0x045e
Apple Pro Keyboard:
Version: 1.22
Bus Power (mA): 250
Speed: Up to 12 Mb/sec
Manufacturer: Mitsumi Electric
Product ID: 0x0204
Vendor ID: 0x05ac (Apple Computer, Inc.)
SuperDisk USB 120MB drive:
Version: 0.0e
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: Imation
Product ID: 0x0002
Vendor ID: 0x0718
USB Bus:
Host Controller Location: Built In USB
Host Controller Driver: AppleUSBOHCI
PCI Device ID: 0x0026
PCI Revision ID: 0x0000
PCI Vendor ID: 0x106b
Bus Number: 0x19
LaCie d2 DVDRW USB:
Capacity: 451.76 MB
Removable Media: Yes
Detachable Drive: Yes
BSD Name: disk2
Version: 0.00
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: LaCie
OS9 Drivers: No
Product ID: 0x1011
Serial Number: FFFFFFFFFFFF
S.M.A.R.T. status: Not Supported
Vendor ID: 0x059f
LaCie d2 DVDRW USB:
Capacity: 451.76 MB
Removable Media: Yes
Detachable Drive: Yes
BSD Name: disk2
Version: 0.00
Bus Power (mA): 500
Speed: Up to 12 Mb/sec
Manufacturer: LaCie
OS9 Drivers: No
Product ID: 0x1011
Serial Number: FFFFFFFFFFFF
S.M.A.R.T. status: Not Supported
Vendor ID: 0x059f
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