My Illustrator CC stopped working

My Illustrator CC stopped working on Mac
Use IO S 10.9.1
CLEAR AND IMPLEMENTATION AND HE RETURNED TO INSTALL AND THE PROBLEM CONTINUES

Moving to Illustrator forum.

Similar Messages

  • Adobe Illustrator CC, error at start up. States Illustrator has stopped working?

    Adobe Illustrator CC, 64 or 32 bit applications open, then show an errore stating "Illustrator has stopped working". Windows then tries to find a solution but cannot and the program closes.

    Before tryig reinstalling, refer to below. This worked for me.
    AlanDrVita,
    Nov 26, 2013 9:16 AM   in reply to outdoorz
    I may have been able to resolve my issue. I held shift while opening Illustrator and opened it in a bare bones mode, then closed it and reopened it without getting the error message. Good luck to you.

  • Illustrator 10 stopped working suddenly

    When I tried to open Illustrator 10 on my Windows 7 Dell laptop today, a window popped up saying "Adobe Illustrator has stopped working.  Windows is looking for a solution."  After a few seconds the message informed me that Windows would close the program, and I only had the "Close Program option."  This has never happened before.  I tried chatting with Adobe support online, and was told to rename my Adobe Illustrator 10 folder within the user/appdata/adobe/ folder to something else.  I did that and tried to launch again.  This time, and new folder was created, the Illustrator splash screen flashed on for less than a second then dissappeared.  Then nothing.  At this point, the person with whom I was chatting told me to call the product support specialist line, which I did.  After awhile on the phone and being put on hold, the specialist informed me that Illustrator 10 is no longer supported.
    I understand this is an old program, but it has served me extremely well and I have no need (or money) to upgrade.  I haven't installed anything new on my laptop or made any other significant changes.  This just suddenly started happening.  I've uninstalled/reinstalled several times to no avail.
    If anyone has any idea why this would be happening or what I can do, please let me know!!!  Thanks.

    Thank you for letting us know, Jim. At least I was pondering, so far without any clues.
    There is a (remotely) related thread here:
    http://forums.adobe.com/thread/994725?tstart=0

  • Illustrator cs6 stopped working

    I have got a subscipriton to creative cloud. I have a laptop and a desktop. both were working fine until a few weeks ago when the desktop version of illustrator CS6 stopped working. all other apps are fine. totally wierd. have unistalled and reinstalled, and also repaired permissions just in case but it still wont work.
    basically it boots up OK and then when you go to drop down menus its all greyed out so unusable. even quit is greyed out so i have to force quit to close it.
    any ideas?? very irritating and im desparate to get this working asap as got a backlog of work to do.
    Steve

    Steve,
    Did you use the Cleaner tool between uninstalling and reinstalling?
    http://www.adobe.com/support/contact/cscleanertool.html
    This should be one for Customer Service, if your nerves can handle it.

  • Illustrator CS6 stopped working upon opening

    Just over a month ago I had installed the trial version of Illustrator CS6 to try it out. I had also done the same with PS CS6.
    I decided to buy and so bought the whole Web and Design collection. After ordering it I decided to remove the old trials to ensure a simpler installation of the whole package. So I uninstalled these the other day using the Program add/delete in the Control Panel and then deleted the folders that contained Adobe products except for my Adobe reader etc.
    I had a few issues with Flash player after and a script in Word so I restored my computer to an earlier date and then just removed the bare minimum.
    Now I have just installed the new package and everything works fine. Serial number, then logging in with Adobe ID then installing.
    The issue is if I open Illustrator it opens but within seconds blanks out and a window pops up saying it has stopped working. I hoped that I could go into the Computer's add/remove to see if I could fix but none of the new programs are even listed.
    I need to get some graphics done and really need to be able to open Illustrator ASAP.
    If it helps, the exe file is in the support file folder which I did not know it should be in.  Is there a way of fixing this easily? Like a fix program that could diagnose the issue?
    Thank you to anyone who can help me.
    Please note, all the other programmes open: PS, Fireworks, Dreamweaver. However Bridge also doesn't.
    I also tried running as administrator and this doesn't help.
    Rachel
    Just an afterthought. Could I uninstall and then reinstall? As it is on the same computer I assume Adobe would know that I wasn't trying to use the serial number a second time on someone else's computer. I just don't know what else to do. The live chat is not available until Monday and I really need to use Illustrator over the weekend to prepare a design for a client.

    I am sorry, Windows 7, x64.
    I ended up taking the trial download of Illustrator out of my recycle bin and reinstalling only that. It opened. However I clicked quickly on file before it had a chance to close as I read somewhere that can break the glitch. Right now I am not going to close it until I finish the work just in case.
    I checked the Event Viewer but it did not give a reason.
    Thanks. Sorry about the short sight. I was a little panicked due to worrying about not being able to get the project done that I wasn't as informative as I usually am.

  • Illustrator CS6 Stops working in Windows 7 when Opening file or Starting new project

    Just installed CS6 (legal copy with serial number) on Windows 7 (64bit) computer. Photoshop seems to work fine. Illustrator opens, but when I try to open an existing file or start a new file windows says the program has stopped working. I've already removed every Adobe product I could find on the computer and reinstalled. I also tried deleting the AppsData\Roaming\Adobe\AdobeIllustrator\en_US folder.

    Try checking for permissions on these folders one by one:  C:\Users\Current_User\AppData\Roaming\Adobe\Adobe Illustrator CSx Settings
    AppData
    Roaming
    Adobe
    Adobe Illustrator CSx Settings
    Permissions on above folders should be R & W.
    If these settings are fine then check for permissions on these folders at location: C:\Program Files\Adobe\Adobe Illustrator CSx\Presets\
    Adobe Illustrator CSx
    Presets
    Permissions on above folders should atleast be 'Read' or 'Read & Write' both.
    This might help. Since, it works for you using different user account then it is definitely a user permissions issue.

  • Illustrator spontaneously stops working...

    Illustrator stops working/responding and closes down erasing any progress I've made on my current project.  I'm not terribly tech savy so please formulate answers in leyman's terms.  I have an ASUS Laptop and I have Bridge, Photoshop, Illustrator, Lightroom, InDesign and Flash, all from the Creative Cloud suite, installed.  I have 512 MB of VRAM (because I was told I needed at least that to run these programs).  I'm not sure about any other specs but am willing to be directed to where I can find them if needed.  I also have a back up external drive that I use to store the bulk of my photos.  I have Windows 8 OS.  Let me know what other info is needed to help diagnose my problem. 
    Thank you in advance for any help.
    Shea

    http://forums.adobe.com/community/illustrator
    This forum is actually about the Cloud, not about using individual programs
    If you start at the Forums Index http://forums.adobe.com/index.jspa
    You will be able to select a forum for the specific Adobe product(s) you use
    Click the "down arrow" symbol on the right (where it says ALL FORUMS) to open the drop down list and scroll

  • My illustrator has stopped working

    the illustrator has stopped opening, it opens up but wont open any files, new files or anything saved wont open in any other software i.e signcut. it just shuts off.

    We cannot know. Your info is far too vague. We need exact system info. Also look up the crash details in the Event Viewer and do the usual basic troubleshooting liek deleting the AI prefs so it creates new ones, turning off security tools, running as admin....
    Mylenium

  • Illustrator CC stopped working.

    The program opens but I am unable to do anything in it. I can click on the tabs at the top but every single option is greyed out. I have restarted my computer several times. I have updated my CC software successfully and am still getting the same problem. I cannot work on any Illustrator files and I am not able to meet my deadlines. Down with creative cloud.

    Other than reinstalling (see below) the only thing I can think of is to ask in that forum Illustrator
    Discussions of RE-installing
    -http://helpx.adobe.com/creative-cloud/help/install-apps.html
    -using the cleaner after uninstalling and before reinstalling will usually help
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • Illustrator CC stopped working after I moved some fonts around

    Hi all. I had some font issues with Microsoft Excel on my mac earlier today and had messed around with the fonts, basically moving them from one folder to another, deleting duplicates etc.
    I must admit at this point that I'm no Mac expert and I do like to do things the trial-and-error way. and I may have done something that I shouldn't have as my AI CC won't launch now.
    I can't undo what I've done as I can't remember what I did, and Time Machine isn't any help.
    I can't reinstall the CC as I don't have the installer and now Adobe won't let me download it again as apparently my OS is supposedly out of date, even though it still meets the minimum requirement (OSX10.6.8) stated.
    What should I do?

    IluvAI,
    You may have moved the members of the Verdana/Tahoma font family/families out of the crucial folder or disabled them.
    You may try to move them back/enable them.
    If you have uninstalled CC (as it seems), you may try Customer Care (tick I Still Need Help and hope for an agent available for a chat),
    http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
    or this specialized forum (where you may be able find the answer from previous threads),
    http://forums.adobe.com/community/download_install_setup
    There seems to be some uncertainty about your OS and CC: according to this Adobe page,
    http://www.adobe.com/products/illustrator/tech-specs.html
    you cannot use it, but reports in this forums say that it is possible (at least in some cases).

  • Adobe Illustrator CC has stopped working. Please enable Verdana font(s) and relaunch Illustrator?

    What do i do when a warning box says: Adobe Illustrator CC has stopped working. Please enable Verdana font(s) and relaunch Illustrator?

    Laust,
    I just managed to find these threads, see especially post #22 in the former, which solves a really subtle variation of it:
    "Verdana missing" bug in illustrator CC on Mac
    Can't open Illustrator CC. Dialogue box appears with " Adobe illustrator has stopped working. Please enable Verdana font(s) and relaunch illustrator.

  • Adobe Illustrator CS6 has stopped working (random)

    I have a problem with Adobe CS6 Illustrator both 32 and 64 bit has this error. It keeps crashing randomly and i get the message Adobe Illustrator has stopped working.
    All updates are installed for illustrator.
    System specs:
    Core i5 2500K
    8GB DDR3
    Radeon HD6450 512MB
    Windows 7 Professional SP1 + all updates
    I already reinstalled the whole system but it wont help.
    Does anyone know what to do?
    Details of windows error log:
    System
    Provider
    [ Name]
    Application Error
    EventID
    1000
    [ Qualifiers]
    0
    Level
    2
    Task
    100
    Keywords
    0x80000000000000
    TimeCreated
    [ SystemTime]
    2013-04-11T08:08:39.000000000Z
    EventRecordID
    6336
    Channel
    Application
    Computer
    WS-STUDIO2.mrpresent.local
    Security
    EventData
    Illustrator.exe
    16.0.3.691
    50bb31df
    dvaui.dll
    6.0.0.0
    509ac3fb
    c0000005
    0000000000175411
    1360
    01ce3676fa872485
    C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
    C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\dvaui.dll
    042ca9ac-a27f-11e2-a351-b4b52fb90bc3

    Hi,
    If you are sure that there is no permission issue than i will suggest you to contact Adobe support.
    They will check your log file to find the exact reason for this error. Here is the link below for Adobe support.
    http://www.adobe.com/support/chat/ivrchat.html
    OR
    http://www.adobe.com/company/contact.html

  • Illustrator stopped working! Won't Open.

    Help. On tight deadline and Illustrator won't open. Error messages is Adobe Illustrator has stopped working. Please enable Verdana fonts and relaunch. I did that and it still won't open. I upgraded yesterday. I have to get these files to the printer and I can't open an eps to edit!!!!
    Janet

    You need all four faces. For some people it's been also important that they use the TTF font, not the OTF.
    ALso: it must be activated only once and it might not work, if you activate it through font management.
    You also need Tahoma
    If it still does not work share details about your system.

  • Illustrator CS6 has stopped working on Exit....

    Everytime I go to close Illustrator down, no matter the method. I get a message that Illustrator has stopped working and has to be forcefully closed.  This happens any time I close Illustrator.  I even uninstalled the entire CS6 package, cleared the registry settings, and erased all the files, and did a complete reinstall of Illustrator CS6 only, and I still get the same error. No plug-ins running or anything...   Help...
    Running Windows 7 64-bit Ultimate, AMD Athlon FX 8 Core, 3.96ghz.  16GB DDR3 1600 ram, 6 1TB drives, 3 virtual drive ( each drive is mirrored).  Everything else runs rock solid without any issues at all. Just Illustrator acts oddly on shutdown.

    This worked for me!
    It is related with TeamVIewer
    LINK:
    http://forums.adobe.com/message/4661721
    (scroll down to: FINALY A FIX)

  • Illustrator CS5 not working

    I have Master Collection CS5. After 5 years, Illustrator has stopped working and simply won't open. I have uninstalled it and tried to re-install, but the discs for CS5 aren't reading and eject within a few seconds. Is this problem familiar to anyone?

    You can download the installation files thru the page linked below.
    CS5 - http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

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