My Illustrator CS6 is constantly crashing

My copy of Illustrator CS6 has been constantly crashing recently, and I was hoping for some guidance on how to solve it. It's been happening on my personal and work copies too, but my work information is below. It seems to b
I'm on OSX 10.9.4
Running Illustrator CS6 version 16.0.0
Crash log: Crash Log from illustrator - Pastebin.com

Still crashing: New crash log - Pastebin.com

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    Log Name:      Application
    Source:        Application Error
    Date:          6/26/2013 2:38:35 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Description:
    Faulting application name: Illustrator.exe, version: 16.0.3.691, time stamp: 0x50bb31df
    Faulting module name: Illustrator.exe, version: 16.0.3.691, time stamp: 0x50bb31df
    Exception code: 0xc0000005
    Fault offset: 0x000000000066d8c8
    Faulting process id: 0x1030
    Faulting application start time: 0x01ce72527a68524e
    Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
    Faulting module path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
    Report Id: 9b76be3b-de8f-11e2-b99d-00259049948b
    Event Xml:

    Thanks for the suggestion. I'll give that a shot... but wouldn't other applications be experiencing the same thing? I open Photoshop files all day and it's never happened. I'm in and out of CorelDraw as well. (I don't open Corel files in Illustrator.) I also see no disk errors in the event log, but, as I said, I'll check for updates because that couldn't hurt, right?  :-)
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    I ran the Illustrator update today and now Illustrator won't open. I thought it might be a font issue and I deactivated all except the system fonts and cleared the font cache. I reset the Illustrator preferences. I don't know what else to do. If anyone can help I would very grateful.
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    Process:         Adobe Illustrator [566]
    Path:            /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier:      com.adobe.illustrator
    Version:         682 (16.0.0)
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [207]
    User ID:         501
    Date/Time:       2012-12-17 13:27:46.888 -0500
    OS Version:      Mac OS X 10.8.2 (12C60)
    Report Version:  10
    Interval Since Last Report:          158550 sec
    Crashes Since Last Report:           28
    Per-App Crashes Since Last Report:   18
    Anonymous UUID:                      2DCC5B44-D197-5853-8A53-41735BBC1210
    Crashed Thread:  0
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Application Specific Information:
    dyld: launch, loading dependent libraries
    Dyld Error Message:
      Library not loaded: @executable_path/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
      Referenced from: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
      Reason: image not found
    Binary Images:
           0x100000000 -        0x10186cfe7 +com.adobe.illustrator (682 - 16.0.0) <8F6F07B7-9649-7267-D555-D35E1326F0C0> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
           0x101aae000 -        0x1027f3ff7 +libicudata.40.0.dylib (40) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
           0x102806000 -        0x102874fef +com.adobe.headlights.LogSessionFramework (2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
        0x7fff6be98000 -     0x7fff6becc93f  dyld (210.2.3) <A40597AA-5529-3337-8C09-D8A014EB1578> /usr/lib/dyld
        0x7fff8c3da000 -     0x7fff8c3dafff  com.apple.Carbon (154 - 155) <372716D2-6FA1-3611-8501-3DD1D4A6E8C8> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
        0x7fff8de26000 -     0x7fff8de26fff  com.apple.Cocoa (6.7 - 19) <1F77945C-F37A-3171-B22E-F7AB0FCBB4D4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
        0x7fff8e302000 -     0x7fff8ef2fff7  com.apple.AppKit (6.8 - 1187.34) <1FF64844-EB62-3F96-AED7-6525B7CCEC23> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
        0x7fff91d4a000 -     0x7fff91d4afff  com.apple.CoreServices (57 - 57) <9DD44CB0-C644-35C3-8F57-0B41B3EC147D> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
        0x7fff95290000 -     0x7fff955ecfff  com.apple.Foundation (6.8 - 945.11) <A5D41956-A354-3ACC-9355-BE200072223B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
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    Hi,
    Please try reinstalling AI CS6 and then applying the patch. As evident from the logs, you seems to be still on 16.0.0 (i.e patch do not get applied).
    Could you please also confirm whether you have any third party cleaner programs running on your machine?
    Please let me know if you have any concerns/doubts.
    Thanks and Regards,
    Nishant Kumar Thakur

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    I AM TRYING TO DOWNLOAD CS6 AND CC TRIAL VERSION BUT IT ALWAYS CRASHES......
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        __TEXT                 0000000100000000-000000010186d000 [ 24.4M] r-x/rwx SM=COW  /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
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    1   com.adobe.illustrator.plugins.UserInterface          0x00000001183a4299 PluginMain + 80057
    2   com.adobe.illustrator.plugins.IllustratorUI          0x0000000132d40860 PluginMain + 49408
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    8   com.adobe.illustrator.plugins.IllustratorUI          0x0000000132d9a5fd PluginMain + 417437
    9   com.adobe.illustrator.plugins.IllustratorUI          0x0000000132d34802 PluginMain + 162
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    14  com.adobe.illustrator                   0x0000000100b4faff 0x100000000 + 11860735
    15  com.adobe.illustrator                   0x000000010098754b 0x100000000 + 9991499
    16  com.adobe.illustrator                   0x0000000100987c1a 0x100000000 + 9993242
    17  com.adobe.illustrator                   0x000000010070044b 0x100000000 + 7341131
    18  com.adobe.illustrator                   0x000000010083cfde 0x100000000 + 8638430
    19  com.adobe.illustrator                   0x00000001006ff280 0x100000000 + 7336576
    20  com.adobe.illustrator                   0x00000001006ef5d4 0x100000000 + 7271892
    21  com.adobe.illustrator                   0x00000001001635f8 0x100000000 + 1455608
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    0   libsystem_kernel.dylib                  0x00007fff8ec56662 kevent64 + 10
    1   libdispatch.dylib                       0x00007fff8954643d _dispatch_mgr_invoke + 239
    2   libdispatch.dylib                       0x00007fff89546152 _dispatch_mgr_thread + 52
    Thread 2:
    0   libsystem_kernel.dylib                  0x00007fff8ec55716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x00007fff8d953c3b _pthread_cond_wait + 727
    2   com.apple.CoreServices.CarbonCore          0x00007fff8efa2a50 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore          0x00007fff8efa2c4f TSWaitOnConditionTimedRelative + 172
    4   com.apple.CoreServices.CarbonCore          0x00007fff8ef7338d MPWaitOnQueue + 192
    5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185
    6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874
    7   com.apple.CoreServices.CarbonCore          0x00007fff8ef7390b PrivateMPEntryPoint + 58
    8   libsystem_pthread.dylib                 0x00007fff8d951899 _pthread_body + 138
    9   libsystem_pthread.dylib                 0x00007fff8d95172a _pthread_start + 137
    10  libsystem_pthread.dylib                 0x00007fff8d955fc9 thread_start + 13
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    0   libsystem_kernel.dylib                  0x00007fff8ec55716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x00007fff8d953c3b _pthread_cond_wait + 727
    2   com.apple.CoreServices.CarbonCore          0x00007fff8efa2a50 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore          0x00007fff8efa2c4f TSWaitOnConditionTimedRelative + 172
    4   com.apple.CoreServices.CarbonCore          0x00007fff8ef7338d MPWaitOnQueue + 192
    5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185
    6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874
    7   com.apple.CoreServices.CarbonCore          0x00007fff8ef7390b PrivateMPEntryPoint + 58
    8   libsystem_pthread.dylib                 0x00007fff8d951899 _pthread_body + 138
    9   libsystem_pthread.dylib                 0x00007fff8d95172a _pthread_start + 137
    10  libsystem_pthread.dylib                 0x00007fff8d955fc9 thread_start + 13
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    0   libsystem_kernel.dylib                  0x00007fff8ec55716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x00007fff8d953c3b _pthread_cond_wait + 727
    2   com.apple.CoreServices.CarbonCore          0x00007fff8efa2a50 TSWaitOnCondition + 108
    3   com.apple.CoreServices.CarbonCore          0x00007fff8efa2c4f TSWaitOnConditionTimedRelative + 172
    4   com.apple.CoreServices.CarbonCore          0x00007fff8ef7338d MPWaitOnQueue + 192
    5   com.adobe.ACE                           0x0000000102a262c9 0x1029ed000 + 234185
    6   com.adobe.ACE                           0x0000000102a255da 0x1029ed000 + 230874
    7   com.apple.CoreServices.CarbonCore          0x00007fff8ef7390b PrivateMPEntryPoint + 58
    8   libsystem_pthread.dylib                 0x00007fff8d951899 _pthread_body + 138
    9   libsystem_pthread.dylib                 0x00007fff8d95172a _pthread_start + 137
    10  libsystem_pthread.dylib                 0x00007fff8d955fc9 thread_start + 13
    Thread 5:
    0   libsystem_kernel.dylib                  0x00007fff8ec55716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x00007fff8d953c3b _pthread_cond_wait + 727
    2   com.adobe.AGM                           0x0000000102ed4d5b AGMInitialize + 3255471
    3   com.adobe.AGM                           0x0000000102ed5b5c AGMInitialize + 3259056
    4   com.adobe.AGM                           0x0000000102edcdeb AGMInitialize + 3288383
    5   libsystem_pthread.dylib                 0x00007fff8d951899 _pthread_body + 138
    6   libsystem_pthread.dylib                 0x00007fff8d95172a _pthread_start + 137
    7   libsystem_pthread.dylib                 0x00007fff8d955fc9 thread_start + 13
    Thread 6:
    0   libsystem_kernel.dylib                  0x00007fff8ec55e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x00007fff8d952f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib                 0x00007fff8d955fb9 start_wqthread + 13

    Hi,
    Scott Agnew,
    Please check if there are any updates pending for Suitcase fusion and Illustrator.
    You can also try resetting AI preferences.
    User Library/Preferences/Adobe Illustrator [#] Settings
    Rename Adobe Illustrator [#] Settings to old Adobe Illustrator [#] Settings
    User Library/Preferences/Adobe/Adobe Illustrator/Version[#]
    Rename Version[#] to old Version[#]
    Access user library Access hidden user library files | Mac OS 10.7 and later
    Do you get any crash report. Look if it says anything for Wacom or extensis?
    Thanks,
    Nikhil Gupta

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    I keep having the same problem. It would be half as bad if there was at least an auto recovery function.
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       adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
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       AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504
       AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
       AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  
       AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
       AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
       AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
       adobe_caps.dll   Adobe CAPS   6,0,29,0  
       AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
       ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  
       aif_core.dll   AIF   3.0   62.490293
       aif_ocl.dll   AIF   3.0   62.490293
       aif_ogl.dll   AIF   3.0   62.490293
       amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
       ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768
       AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
       AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
       Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768
       BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
       boost_date_time.dll   DVA Product   6.0.0  
       boost_signals.dll   DVA Product   6.0.0  
       boost_system.dll   DVA Product   6.0.0  
       boost_threads.dll   DVA Product   6.0.0  
       cg.dll   NVIDIA Cg Runtime   3.0.00007  
       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
       CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
       CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
       data_flow.dll   AIF   3.0   62.490293
       dvaaudiodevice.dll   DVA Product   6.0.0  
       dvacore.dll   DVA Product   6.0.0  
       dvamarshal.dll   DVA Product   6.0.0  
       dvamediatypes.dll   DVA Product   6.0.0  
       dvaplayer.dll   DVA Product   6.0.0  
       dvatransport.dll   DVA Product   6.0.0  
       dvaunittesting.dll   DVA Product   6.0.0  
       dynamiclink.dll   DVA Product   6.0.0  
       ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
       FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
       filter_graph.dll   AIF   3.0   62.490293
       hydra_filters.dll   AIF   3.0   62.490293
       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       image_compiler.dll   AIF   3.0   62.490293
       image_flow.dll   AIF   3.0   62.490293
       image_runtime.dll   AIF   3.0   62.490293
       JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
       libeay32.dll   The OpenSSL Toolkit   0.9.8g  
       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
       LogSession.dll   LogSession   2.1.2.1640  
       mediacoreif.dll   DVA Product   6.0.0  
       MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
       msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  
       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
       msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  
       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       pdfsettings.dll   Adobe PDFSettings   1.04  
       Photoshop.dll   Adobe Photoshop CS6   CS6  
       Plugin.dll   Adobe Photoshop CS6   CS6  
       PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   3.0.0.383  
       PSArt.dll   Adobe Photoshop CS6   CS6  
       PSViews.dll   Adobe Photoshop CS6   CS6  
       SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
       ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
       shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  
       ssleay32.dll   The OpenSSL Toolkit   0.9.8g  
       tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
       TfFontMgr.dll   FontMgr   9.3.0.113  
       TfKernel.dll   Kernel   9.3.0.113  
       TFKGEOM.dll   Kernel Geom   9.3.0.113  
       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
       updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
       WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
       wu3d.dll   U3D Writer   9.3.0.113  
    Required plug-ins:
       Accented Edges 13.0
       Adaptive Wide Angle 13.0
       ADM 3.11x01
       Angled Strokes 13.0
       Average 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Bas Relief 13.0
       BMP 13.0
       Camera Raw 8.5
       Camera Raw Filter 8.5
       Chalk & Charcoal 13.0
       Charcoal 13.0
       Chrome 13.0
       Cineon 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Clouds 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Collada 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Color Halftone 13.0
       Colored Pencil 13.0
       CompuServe GIF 13.0
       Conté Crayon 13.0
       Craquelure 13.0
       Crop and Straighten Photos 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Crop and Straighten Photos Filter 13.0
       Crosshatch 13.0
       Crystallize 13.0
       Cutout 13.0
       Dark Strokes 13.0
       De-Interlace 13.0
       Difference Clouds 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Diffuse Glow 13.0
       Displace 13.0
       Dry Brush 13.0
       Eazel Acquire 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Embed Watermark 4.0
       Extrude 13.0
       FastCore Routines 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Fibers 13.0
       Film Grain 13.0
       Filter Gallery 13.0
       Fresco 13.0
       Glass 13.0
       Glowing Edges 13.0
       Grain 13.0
       Graphic Pen 13.0
       Halftone Pattern 13.0
       HDRMergeUI 13.0
       IFF Format 13.0
       Ink Outlines 13.0
       JPEG 2000 13.0
       Lens Blur 13.0
       Lens Correction 13.0
       Lens Flare 13.0
       Liquify 13.0
       Matlab Operation 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Measurement Core 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Mezzotint 13.0
       MMXCore Routines 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Mosaic Tiles 13.0
       Multiprocessor Support 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Neon Glow 13.0
       Note Paper 13.0
       NTSC Colors 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Ocean Ripple 13.0
       Oil Paint 13.0
       OpenEXR 13.0
       Paint Daubs 13.0
       Palette Knife 13.0
       Patchwork 13.0
       Paths to Illustrator 13.0
       PCX 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Photocopy 13.0
       Photoshop 3D Engine 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Picture Package Filter 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Pinch 13.0
       Pixar 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Plaster 13.0
       Plastic Wrap 13.0
       PNG 13.0
       Pointillize 13.0
       Polar Coordinates 13.0
       Portable Bit Map 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Poster Edges 13.0
       Radial Blur 13.0
       Radiance 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Read Watermark 4.0
       Reticulation 13.0
       Ripple 13.0
       Rough Pastels 13.0
       Save for Web 13.0
       ScriptingSupport 13.0.1
       Shear 13.0
       Smart Blur 13.0
       Smudge Stick 13.0
       Solarize 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Spatter 13.0
       Spherize 13.0
       Sponge 13.0
       Sprayed Strokes 13.0
       Stained Glass 13.0
       Stamp 13.0
       Sumi-e 13.0
       Targa 13.0
       Texturizer 13.0
       Tiles 13.0
       Torn Edges 13.0
       Twirl 13.0
       Underpainting 13.0
       Vanishing Point 13.0
       Variations 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Water Paper 13.0
       Watercolor 13.0
       Wave 13.0
       WIA Support 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       Wind 13.0
       Wireless Bitmap 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00)
       ZigZag 13.0
    Optional and third party plug-ins: NONE
    Plug-ins that failed to load: NONE
    Flash:
       Mini Bridge
       Kuler
    Installed TWAIN devices: NONE

  • Illustrator CS6 creative cloud crashes when saving

    I downloaded Illustrator as part of my creative cloud subscription.
    Today when I opened a file I worked on for hours last night, an error message with a lot of unreadable characters showed up.  I relaunched it and redid the work.  Then I went to save, and it crashed with the same error message. 
    Then it asked me to sign in, saying I was using a trial version, even though I was signed in and had been using it.  So I sign in again, make the changes again, save, and it crashes again.  When I open the file, the layers have been altered so that everything is now on one layer.
    This is crazy and is costing me a lot of valuable work.
    Please help.

    Hey Everyone.
    Mylenium and Designer - Im using Mac OSX Lion, CS6 downloaded from Creative Cloud.  I can send a snapshot of the error message when I get back into the office.  In terms of workflow, I had worked all night on a project, saved it and had no issue.  The next day when I went to open the file it gave an error message which I'll send and then prompted me to login and now said I was using a trial version.  I logged in again, recreated the work I had done, and when I went to save it, the same error message came up, and it again said I was in a trial version and wasnt logged in.  I logged in again, it worked, and when I opened the file the layers had all been rearraged so that essentially all my assets were on a single layer.  Thats when I started reaching out to support.
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  • Illustrator CS6 crashing on save

    Hello,
    Illustrator CS6 has been crashing for one of my users on save recently. She has been sending me multiple crash reports and I have not been able to figure out what's going on.  Here's a little history
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    I went so far as to rebuild the machine 2 days ago. Everything is new. But yet Illustrator crashes randomly on her. I swapped out memory thinking it was a memory issue but still crashing.
    Here is the most recent crash report
    Any help would be greatly appreciated
    Process:    
    Adobe Illustrator [12303]
    Path:       
    /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: 
    com.adobe.illustrator
    Version:    
    691 (16.0.4)
    Code Type:  
    X86-64 (Native)
    Parent Process:  launchd [290]
    Date/Time:  
    2014-02-20 15:16:49.961 -0500
    OS Version: 
    Mac OS X 10.7.5 (11G63)
    Report Version:  9
    Interval Since Last Report:     
    194948 sec
    Crashes Since Last Report:      
    8
    Per-App Interval Since Last Report:  91110 sec
    Per-App Crashes Since Last Report:   2
    Anonymous UUID:                 
    4C18E812-CA5A-4EF7-8F82-4CA05481D759
    Crashed Thread:  0  Main Thread  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: 0x000000000000000d, 0x0000000000000000
    VM Regions Near 0:
    -->
    __TEXT            
    0000000100000000-0000000101877000 [ 24.5M] r-x/rwx SM=COW  /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Application Specific Information:
    Performing @selector(dispatchMenuSelection:) from sender DVAMacMenuItem 0x10b24cdd0
    objc[12303]: garbage collection is OFF
    Thread 0 Crashed:: Main Thread  Dispatch queue: com.apple.main-thread
    0   com.apple.CoreServices.OSServices
    0x00007fff831dd8d6 _ZL16CreateStorageRefjP17CIconStorageEntryP17CIconFamilyLoaderjPj + 222
    1   com.apple.CoreServices.OSServices
    0x00007fff831dd6c6 _ISGetStorageRefFromLoader(CIconFamilyLoader*, unsigned int, unsigned int, unsigned int, unsigned int*) + 867
    2   com.apple.CoreServices.OSServices
    0x00007fff831f4d6a _ISGetSystemIconStorage + 95
    3   com.apple.CoreServices.OSServices
    0x00007fff831f4ce4 _ISAddSystemIconToImage + 109
    4   com.apple.LaunchServices 
    0x00007fff8507fde3 AddImageByTypeInfo + 2084
    5   com.apple.LaunchServices 
    0x00007fff8508d8a1 AddImageByUTI + 271
    6   com.apple.LaunchServices 
    0x00007fff8508f189 GetIconRefFromUTI + 50
    7   com.apple.DesktopServices
    0x00007fff8d69ce89 TFSInfo::Initialize(unsigned char, __NWNode*) + 311
    8   com.apple.DesktopServices
    0x00007fff8d678e56 TFSVolumeInfo::Initialize(TCountedPtr<TVolumeSyncThread> const&, short, unsigned char, bool&) + 1960
    9   com.apple.DesktopServices
    0x00007fff8d67a10f TFSVolumeInfo::AddVolume(TCountedPtr<TVolumeSyncThread> const&, short, unsigned char, TCountedPtr<TFSVolumeInfo>&, bool&) + 129
    10  com.apple.DesktopServices
    0x00007fff8d611def TFSVolumeInfo::GetVolumeInfoFor(int) + 65
    11  com.apple.DesktopServices
    0x00007fff8d6880d3 __NetworkNearbyNode_block_invoke_0 + 35
    12  libdispatch.dylib        
    0x00007fff846d93f2 dispatch_once_f + 53
    13  com.apple.DesktopServices
    0x00007fff8d688077 TGlobalNodes::NetworkNearbyNode() + 147
    14  com.apple.DesktopServices
    0x00007fff8d61be71 TNode::GetNetworkNode(unsigned int) + 105
    15  com.apple.DesktopServices
    0x00007fff8d618fc6 TNode::GetSpecialNodeWithStatus(unsigned int, OpaqueNodeRequest* const&, unsigned int, TNodePtr&) + 236
    16  com.apple.DesktopServices
    0x00007fff8d618de3 NodeCopySpecialFolder + 313
    17  com.apple.FinderKit      
    0x00007fff854a3c95 TFENodeFactory::FetchSharedNetworkNode() + 79
    18  com.apple.FinderKit      
    0x00007fff854c885d TStartNode::TStartNode(TCustomNodeFactory&) + 155
    19  com.apple.FinderKit      
    0x00007fff854c879c TStartNode::CreateStartNode(TCustomNodeFactory&) + 34
    20  com.apple.FinderKit      
    0x00007fff854a2297 TFENodeFactory::TFENodeFactory() + 483
    21  com.apple.FinderKit      
    0x00007fff854a1fbc TFENodeFactory::Initialize() + 28
    22  com.apple.FinderKit      
    0x00007fff855dce41 +[FIFinderViewGutsController initializeCounted] + 71
    23  com.apple.FinderKit      
    0x00007fff855e60a0 -[FIFinderView _commonFinderViewInit] + 31
    24  com.apple.FinderKit      
    0x00007fff855e6217 -[FIFinderView initWithFrame:] + 111
    25  com.apple.AppKit         
    0x00007fff8757e53f -[NSNavFinderViewFileBrowser initWithFrame:] + 189
    26  com.apple.AppKit         
    0x00007fff87575190 _NSNavFileBrowserWithFinderKit + 130
    27  com.apple.AppKit         
    0x00007fff8725df90 -[NSSavePanel(NSSavePanelLayout) _makeFileBrowserView] + 79
    28  com.apple.AppKit         
    0x00007fff8725c667 -[NSSavePanel(NSSavePanelLayout) _setupFileBrowserView] + 155
    29  com.apple.AppKit         
    0x00007fff8725e562 -[NSSavePanel(NSSavePanelLayout) _initContentView] + 1282
    30  com.apple.AppKit         
    0x00007fff8725af49 -[NSSavePanel initWithContentRect:styleMask:backing:defer:] + 320
    31  com.apple.AppKit         
    0x00007fff87254f43 +[NSSavePanel _crunchyRawUnbonedPanel] + 207
    32  com.apple.AppKit         
    0x00007fff87254e72 +[NSSavePanel savePanel] + 18
    33  com.adobe.illustrator    
    0x00000001006e1624 0x100000000 + 7214628
    34  com.adobe.illustrator    
    0x00000001006e2a19 0x100000000 + 7219737
    35  com.adobe.illustrator    
    0x0000000100706934 0x100000000 + 7366964
    36  com.adobe.illustrator    
    0x0000000100774ec8 0x100000000 + 7818952
    37  com.adobe.illustrator    
    0x000000010088e4c6 0x100000000 + 8971462
    38  com.adobe.illustrator    
    0x000000010088f024 0x100000000 + 8974372
    39  com.adobe.illustrator    
    0x000000010089045d 0x100000000 + 8979549
    40  com.adobe.illustrator    
    0x000000010089c247 0x100000000 + 9028167
    41  com.adobe.illustrator    
    0x0000000100ac4cbc 0x100000000 + 11291836
    42  com.adobe.illustrator    
    0x000000010046f761 0x100000000 + 4650849
    43  com.adobe.illustrator    
    0x000000010048bd13 0x100000000 + 4766995
    44  com.adobe.illustrator    
    0x0000000100766084 0x100000000 + 7757956
    45  com.adobe.exo.framework  
    0x0000000108ee25c3 exo::uisupport::CommandHandler::HandleCommand(int) + 259
    46  com.adobe.exo.framework  
    0x0000000108ee2614 exo::uisupport::CommandHandler::DoCallMyCommandChain(int) + 36
    47  com.adobe.exo.framework  
    0x0000000108ee201e exo::uisupport::CommandHandlerBase::CallCommandChain(int) + 62
    48  com.adobe.exo.framework  
    0x0000000108e6c437 exo::app::OS_AppBase::DispatchMenuCommand(int) + 119
    49  com.adobe.dvacore.framework  
    0x0000000107eece4b int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 123
    50  com.adobe.illustrator    
    0x0000000100767ccb 0x100000000 + 7765195
    51  com.adobe.dvacore.framework  
    0x0000000107eebeda void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 250
    52  com.adobe.dvacore.framework  
    0x0000000107eef9bd void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 93
    53  com.adobe.exo.framework  
    0x0000000108e6debb -[ExoMacApplication handleMenuCommand:] + 187
    54  com.apple.CoreFoundation 
    0x00007fff864ff70d -[NSObject performSelector:withObject:] + 61
    55  com.apple.AppKit         
    0x00007fff86e228ca -[NSApplication sendAction:to:from:] + 139
    56  com.apple.AppKit         
    0x00007fff86f0f7ff -[NSMenuItem _corePerformAction] + 399
    57  com.apple.AppKit         
    0x00007fff86f0f536 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 125
    58  com.adobe.dvaui.framework
    0x000000010861d9ad -[DVAMacMenu performActionForItemAtIndex:] + 61
    59  com.apple.AppKit         
    0x00007fff871aeb08 -[NSMenu _internalPerformActionForItemAtIndex:] + 38
    60  com.apple.AppKit         
    0x00007fff8703d6f9 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 138
    61  com.apple.AppKit         
    0x00007fff86e899bb NSSLMMenuEventHandler + 339
    62  com.apple.HIToolbox      
    0x00007fff868d6234 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1263
    63  com.apple.HIToolbox      
    0x00007fff868d5840 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCall Rec + 446
    64  com.apple.HIToolbox      
    0x00007fff868ec6db SendEventToEventTarget + 76
    65  com.apple.HIToolbox      
    0x00007fff869327b5 _ZL18SendHICommandEventjPK9HICommandjjhPKvP20OpaqueEventTargetRefS5_PP14OpaqueEventRef + 398
    66  com.apple.HIToolbox      
    0x00007fff86a19e2d SendMenuCommandWithContextAndModifiers + 56
    67  com.apple.HIToolbox      
    0x00007fff86a615b5 SendMenuItemSelectedEvent + 253
    68  com.apple.HIToolbox      
    0x00007fff8692b883 _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 101
    69  com.apple.HIToolbox      
    0x00007fff86922fc9 _ZL14MenuSelectCoreP8MenuData5PointdjPP13OpaqueMenuRefPt + 600
    70  com.apple.HIToolbox      
    0x00007fff86922592 _HandleMenuSelection2 + 580
    71  com.apple.AppKit         
    0x00007fff86d8a1da _NSHandleCarbonMenuEvent + 250
    72  com.apple.AppKit         
    0x00007fff86d1fcc9 _DPSNextEvent + 2019
    73  com.apple.AppKit         
    0x00007fff86d1f07d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
    74  com.apple.AppKit         
    0x00007fff86d1b9b9 -[NSApplication run] + 470
    75  com.adobe.exo.framework  
    0x0000000108e6b767 exo::app::OS_AppBase::RunEventLoop() + 55
    76  com.adobe.illustrator    
    0x0000000100765bc8 0x100000000 + 7756744
    77  com.adobe.illustrator    
    0x0000000100704b95 0x100000000 + 7359381
    78  com.adobe.illustrator    
    0x00000001006f4d04 0x100000000 + 7294212
    79  com.adobe.illustrator    
    0x0000000100163528 0x100000000 + 1455400
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib   
    0x00007fff833187e6 kevent + 10
    1   libdispatch.dylib        
    0x00007fff846d7786 _dispatch_mgr_invoke + 923
    2   libdispatch.dylib        
    0x00007fff846d6316 _dispatch_mgr_thread + 54
    Thread 2:
    0   libsystem_kernel.dylib   
    0x00007fff83317bca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff84c65274 _pthread_cond_wait + 840
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8d377a5e TSWaitOnCondition + 106
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8d309ea6 TSWaitOnConditionTimedRelative + 127
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8d34ee81 MPWaitOnQueue + 181
    5   com.adobe.ACE            
    0x0000000102a2e2c9 0x1029f5000 + 234185
    6   com.adobe.ACE            
    0x0000000102a2d5da 0x1029f5000 + 230874
    7   com.apple.CoreServices.CarbonCore
    0x00007fff8d34fce6 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    9   libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 3:
    0   libsystem_kernel.dylib   
    0x00007fff83317bca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff84c65274 _pthread_cond_wait + 840
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8d377a5e TSWaitOnCondition + 106
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8d309ea6 TSWaitOnConditionTimedRelative + 127
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8d34ee81 MPWaitOnQueue + 181
    5   com.adobe.ACE            
    0x0000000102a2e2c9 0x1029f5000 + 234185
    6   com.adobe.ACE            
    0x0000000102a2d5da 0x1029f5000 + 230874
    7   com.apple.CoreServices.CarbonCore
    0x00007fff8d34fce6 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    9   libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 4:
    0   libsystem_kernel.dylib   
    0x00007fff83317bca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff84c65274 _pthread_cond_wait + 840
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8d377a5e TSWaitOnCondition + 106
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8d309ea6 TSWaitOnConditionTimedRelative + 127
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8d34ee81 MPWaitOnQueue + 181
    5   com.adobe.ACE            
    0x0000000102a2e2c9 0x1029f5000 + 234185
    6   com.adobe.ACE            
    0x0000000102a2d5da 0x1029f5000 + 230874
    7   com.apple.CoreServices.CarbonCore
    0x00007fff8d34fce6 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    9   libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 5:
    0   libsystem_kernel.dylib   
    0x00007fff83317bca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff84c65274 _pthread_cond_wait + 840
    2   com.adobe.AGM            
    0x0000000102edccfb AGMInitialize + 3255535
    3   com.adobe.AGM            
    0x0000000102eddafc AGMInitialize + 3259120
    4   com.adobe.AGM            
    0x0000000102ee4d8b AGMInitialize + 3288447
    5   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    6   libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 6:
    0   libsystem_kernel.dylib   
    0x00007fff83317bca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff84c65274 _pthread_cond_wait + 840
    2   com.adobe.ape.engine     
    0x0000000113f7fc0d APXGetHostAPI + 2516093
    3   com.adobe.ape.engine     
    0x0000000113d2dec1 APXGetHostAPI + 83761
    4   com.adobe.ape.engine     
    0x0000000113f7fcd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine     
    0x0000000113f7fd4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine     
    0x0000000113f7fe79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    8   libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 7:
    0   libsystem_kernel.dylib   
    0x00007fff83317bca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff84c65274 _pthread_cond_wait + 840
    2   com.adobe.ape.engine     
    0x0000000113f7fc0d APXGetHostAPI + 2516093
    3   com.adobe.ape.engine     
    0x0000000113d2dec1 APXGetHostAPI + 83761
    4   com.adobe.ape.engine     
    0x0000000113f7fcd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine     
    0x0000000113f7fd4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine     
    0x0000000113f7fe79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    8   libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 8:
    0   libsystem_kernel.dylib   
    0x00007fff83317bca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff84c65274 _pthread_cond_wait + 840
    2   com.adobe.ape.engine     
    0x0000000113f7fc0d APXGetHostAPI + 2516093
    3   com.adobe.ape.engine     
    0x0000000113d2dec1 APXGetHostAPI + 83761
    4   com.adobe.ape.engine     
    0x0000000113f7fcd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine     
    0x0000000113f7fd4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine     
    0x0000000113f7fe79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    8   libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 9:
    0   libsystem_kernel.dylib   
    0x00007fff83317bca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff84c65274 _pthread_cond_wait + 840
    2   com.adobe.ape.engine     
    0x0000000113f7fc0d APXGetHostAPI + 2516093
    3   com.adobe.ape.engine     
    0x0000000113d2dec1 APXGetHostAPI + 83761
    4   com.adobe.ape.engine     
    0x0000000113f7fcd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine     
    0x0000000113f7fd4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine     
    0x0000000113f7fe79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    8   libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 10:
    0   libsystem_kernel.dylib   
    0x00007fff8331667a mach_msg_trap + 10
    1   libsystem_kernel.dylib   
    0x00007fff83315d71 mach_msg + 73
    2   com.apple.CoreFoundation 
    0x00007fff8649c50c __CFRunLoopServiceMachPort + 188
    3   com.apple.CoreFoundation 
    0x00007fff864a4c74 __CFRunLoopRun + 1204
    4   com.apple.CoreFoundation 
    0x00007fff864a4486 CFRunLoopRunSpecific + 230
    5   com.apple.CoreMediaIO    
    0x00007fff85bd7fe9 CMIO::DAL::RunLoop::OwnThread(void*) + 159
    6   com.apple.CoreMediaIO    
    0x00007fff85bce15a CAPThread::Entry(CAPThread*) + 98
    7   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    8   libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 11:
    0   libsystem_kernel.dylib   
    0x00007fff83317bca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff84c652a6 _pthread_cond_wait + 890
    2   com.adobe.ape.engine     
    0x0000000113f7fbd0 APXGetHostAPI + 2516032
    3   com.adobe.ape.engine     
    0x0000000113f97ddb APXGetHostAPI + 2614859
    4   com.adobe.ape.engine     
    0x0000000113f7fcd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine     
    0x0000000113f7fd4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine     
    0x0000000113f7fe79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    8   libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 12:
    0   libsystem_kernel.dylib   
    0x00007fff83317bca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff84c652a6 _pthread_cond_wait + 890
    2   com.adobe.ape.engine     
    0x0000000113f7fbd0 APXGetHostAPI + 2516032
    3   com.adobe.ape.engine     
    0x00000001141122c3 APXGetHostAPI + 4164403
    4   com.adobe.ape.engine     
    0x0000000113f7fcd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine     
    0x0000000113f7fd4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine     
    0x0000000113f7fe79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    8   libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 13:
    0   libsystem_kernel.dylib   
    0x00007fff83317e42 __semwait_signal + 10
    1   libsystem_c.dylib        
    0x00007fff84c17dea nanosleep + 164
    2   libsystem_c.dylib        
    0x00007fff84c17bb5 usleep + 53
    3   com.adobe.illustrator.plugins.dBrushTool
    0x00000001170892d2 PluginMain + 364594
    4   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    5   libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 14:
    0   libsystem_kernel.dylib   
    0x00007fff833166b6 semaphore_wait_trap + 10
    1   com.adobe.illustrator.plugins.dBrushTool
    0x000000011708b7ea PluginMain + 374090
    Thread 15:
    0   libsystem_kernel.dylib   
    0x00007fff833166b6 semaphore_wait_trap + 10
    1   com.adobe.illustrator.plugins.dBrushTool
    0x000000011708b7ea PluginMain + 374090
    Thread 16:
    0   libsystem_kernel.dylib   
    0x00007fff833166b6 semaphore_wait_trap + 10
    1   com.adobe.illustrator.plugins.dBrushTool
    0x000000011708b7ea PluginMain + 374090
    Thread 17:
    0   libsystem_kernel.dylib   
    0x00007fff833166b6 semaphore_wait_trap + 10
    1   com.adobe.illustrator.plugins.dBrushTool
    0x000000011708b7ea PluginMain + 374090
    Thread 18:: com.apple.CFSocket.private
    0   libsystem_kernel.dylib   
    0x00007fff83317df2 __select + 10
    1   com.apple.CoreFoundation 
    0x00007fff864edc8b __CFSocketManager + 1355
    2   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    3   libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 19:: IPCClient rcvr: FMClient.819372257.12303.140735110334816.1
    0   libsystem_kernel.dylib   
    0x00007fff83317df2 __select + 10
    1   com.extensis.cpp-core-framework
    0x000000011add062d GIPCReceiver::OSWaitForData() + 2975
    2   com.extensis.cpp-core-framework
    0x000000011adc5004 GIPCClient::ReceiverThreadProc(GThread*) + 798
    3   com.extensis.cpp-core-framework
    0x000000011ae439d5 GThread::PthreadInternal(void*) + 223
    4   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    5   libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 20:: Agent IF Message Handler
    0   libsystem_kernel.dylib   
    0x00007fff83317bca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff84c65274 _pthread_cond_wait + 840
    2   com.extensis.cpp-core-framework
    0x000000011ae02b64 GSemaphore::TimedWait(unsigned int) + 76
    3   com.extensis.cpp-core-framework
    0x000000011adc98bd GIPCClient::GIPCMTDataAccumulator::WaitForData(unsigned int, std::vector<char, std::allocator<char> >&, bool) + 37
    4   com.extensis.ExtensisFontManagement.sdk
    0x000000011b3a4695 GAgentIFMessageHandlerThread::RunMessageHandlerThread() + 445
    5   com.extensis.ExtensisFontManagement.sdk
    0x000000011b3a4db2 GAgentIFMessageHandlerThread::AgentIFMessageHandlerThreadFunc(GThread*) + 42
    6   com.extensis.cpp-core-framework
    0x000000011ae439d5 GThread::PthreadInternal(void*) + 223
    7   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    8   libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 21:
    0   libsystem_kernel.dylib   
    0x00007fff83317df2 __select + 10
    1   com.extensis.cpp-core-framework
    0x000000011adcc895 -[IPCDataHandler handleDataFromSocket:] + 2197
    2   com.apple.Foundation     
    0x00007fff8337c72a -[NSThread main] + 68
    3   com.apple.Foundation     
    0x00007fff8337c6a2 __NSThread__main__ + 1575
    4   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    5   libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 22:
    0   libsystem_kernel.dylib   
    0x00007fff83317e42 __semwait_signal + 10
    1   libsystem_c.dylib        
    0x00007fff84c17dea nanosleep + 164
    2   com.adobe.illustrator.plugins.ScriptingSupport
    0x00000001108bb8cb PluginMain + 1570155
    3   com.adobe.illustrator.plugins.ScriptingSupport
    0x00000001108a35b9 PluginMain + 1471065
    4   com.adobe.illustrator.plugins.ScriptingSupport
    0x00000001108bbc16 PluginMain + 1570998
    5   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    6   libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 23:
    0   libsystem_kernel.dylib   
    0x00007fff83317d7a __recvfrom + 10
    1   ServiceManager-Launcher.dylib
    0x000000011f1155ec Invoke + 45721
    2   ServiceManager-Launcher.dylib
    0x000000011f114813 Invoke + 42176
    3   ServiceManager-Launcher.dylib
    0x000000011f113be0 Invoke + 39053
    4   ServiceManager-Launcher.dylib
    0x000000011f113c66 Invoke + 39187
    5   ServiceManager-Launcher.dylib
    0x000000011f10f30f Invoke + 20412
    6   ServiceManager-Launcher.dylib
    0x000000011f10f616 Invoke + 21187
    7   ServiceManager-Launcher.dylib
    0x000000011f10fcd7 Invoke + 22916
    8   ServiceManager-Launcher.dylib
    0x000000011f10ff41 Invoke + 23534
    9   ServiceManager-Launcher.dylib
    0x000000011f11261d Invoke + 33482
    10  ServiceManager-Launcher.dylib
    0x000000011f112775 Invoke + 33826
    11  ServiceManager-Launcher.dylib
    0x000000011f112fb2 Invoke + 35935
    12  ServiceManager-Launcher.dylib
    0x000000011f1130ad Invoke + 36186
    13  ServiceManager-Launcher.dylib
    0x000000011f105d6b Login + 480
    14  ServiceManager-Launcher.dylib
    0x000000011f1097ad Login + 15394
    15  ServiceManager-Launcher.dylib
    0x000000011f113412 Invoke + 37055
    16  ServiceManager-Launcher.dylib
    0x000000011f115253 Invoke + 44800
    17  libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    18  libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 24:
    0   libsystem_kernel.dylib   
    0x00007fff83317bca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff84c652a6 _pthread_cond_wait + 890
    2   com.adobe.ape.engine     
    0x0000000113f7fbd0 APXGetHostAPI + 2516032
    3   com.adobe.ape.engine     
    0x0000000113f97ddb APXGetHostAPI + 2614859
    4   com.adobe.ape.engine     
    0x0000000113f7fcd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine     
    0x0000000113f7fd4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine     
    0x0000000113f7fe79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    8   libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 25:
    0   libsystem_kernel.dylib   
    0x00007fff83317bca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff84c652a6 _pthread_cond_wait + 890
    2   com.adobe.ape.engine     
    0x0000000113f7fbd0 APXGetHostAPI + 2516032
    3   com.adobe.ape.engine     
    0x00000001141122c3 APXGetHostAPI + 4164403
    4   com.adobe.ape.engine     
    0x0000000113f7fcd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine     
    0x0000000113f7fd4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine     
    0x0000000113f7fe79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    8   libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 26:
    0   libsystem_kernel.dylib   
    0x00007fff833166b6 semaphore_wait_trap + 10
    1   com.adobe.illustrator    
    0x00000001001b9145 0x100000000 + 1806661
    2   com.adobe.illustrator    
    0x00000001001b8d1e 0x100000000 + 1805598
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8d34fce6 PrivateMPEntryPoint + 58
    4   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    5   libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 27:
    0   libsystem_kernel.dylib   
    0x00007fff833166b6 semaphore_wait_trap + 10
    1   com.adobe.illustrator    
    0x00000001001b9145 0x100000000 + 1806661
    2   com.adobe.illustrator    
    0x00000001001b8d1e 0x100000000 + 1805598
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8d34fce6 PrivateMPEntryPoint + 58
    4   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    5   libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 28:: Thread 7
    0   libsystem_kernel.dylib   
    0x00007fff83317e42 __semwait_signal + 10
    1   libsystem_c.dylib        
    0x00007fff84c17dea nanosleep + 164
    2   libsystem_c.dylib        
    0x00007fff84c17bb5 usleep + 53
    3   com.extensis.ExtensisFontManagement.sdk
    0x000000011b0a89c8 GFontManagerFacade::RenderPreviewPNGThreadEntry(GThread*) + 1068
    4   com.extensis.cpp-core-framework
    0x000000011ae439d5 GThread::PthreadInternal(void*) + 223
    5   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    6   libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 29:
    0   libsystem_kernel.dylib   
    0x00007fff8331667a mach_msg_trap + 10
    1   libsystem_kernel.dylib   
    0x00007fff83315d71 mach_msg + 73
    2   com.apple.CoreFoundation 
    0x00007fff8649c50c __CFRunLoopServiceMachPort + 188
    3   com.apple.CoreFoundation 
    0x00007fff864a4c74 __CFRunLoopRun + 1204
    4   com.apple.CoreFoundation 
    0x00007fff864a4486 CFRunLoopRunSpecific + 230
    5   com.apple.Foundation     
    0x00007fff83488afe -[NSConcreteTask waitUntilExit] + 190
    6   com.extensis.cpp-core-framework
    0x000000011adf5716 -[NSTaskWrapper backgroundLaunchAndWaitForExit] + 274
    7   com.apple.Foundation     
    0x00007fff8337c72a -[NSThread main] + 68
    8   com.apple.Foundation     
    0x00007fff8337c6a2 __NSThread__main__ + 1575
    9   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    10  libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 30:: Thread 8
    0   libsystem_kernel.dylib   
    0x00007fff83317df2 __select + 10
    1   com.extensis.cpp-core-framework
    0x000000011add062d GIPCReceiver::OSWaitForData() + 2975
    2   com.extensis.cpp-core-framework
    0x000000011adc5004 GIPCClient::ReceiverThreadProc(GThread*) + 798
    3   com.extensis.cpp-core-framework
    0x000000011ae439d5 GThread::PthreadInternal(void*) + 223
    4   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    5   libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 31:
    0   libsystem_kernel.dylib   
    0x00007fff83317df2 __select + 10
    1   com.extensis.cpp-core-framework
    0x000000011adcc895 -[IPCDataHandler handleDataFromSocket:] + 2197
    2   com.apple.Foundation     
    0x00007fff8337c72a -[NSThread main] + 68
    3   com.apple.Foundation     
    0x00007fff8337c6a2 __NSThread__main__ + 1575
    4   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    5   libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 32:
    0   libsystem_kernel.dylib   
    0x00007fff83317bca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff84c65274 _pthread_cond_wait + 840
    2   com.adobe.AFlame         
    0x0000000153ca35f5 Flame_Terminate + 1642661
    3   com.adobe.AFlame         
    0x0000000153c844cb Flame_Terminate + 1515387
    4   com.adobe.AFlame         
    0x0000000153c3c28a Flame_Terminate + 1219898
    5   libsystem_c.dylib        
    0x00007fff84c618bf _pthread_start + 335
    6   libsystem_c.dylib        
    0x00007fff84c64b75 thread_start + 13
    Thread 33:: Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
    0   libsystem_c.dylib        
    0x00007fff84c7f663 szone_realloc + 183
    1   libsystem_c.dylib        
    0x00007fff84cb3243 malloc_zone_realloc + 81
    2   libsystem_c.dylib        
    0x00007fff84cb4032 realloc + 160
    3   com.apple.CoreFoundation 
    0x00007fff8648281f __CFDataGrow + 351
    4   com.apple.CoreFoundation 
    0x00007fff8647fdc3 CFDataReplaceBytes + 371
    5   com.apple.framework.IOKit
    0x00007fff89309af2 DoCFSerialize + 594
    6   com.apple.framework.IOKit
    0x00007fff8930a43c IOCFSerialize + 395
    7   com.apple.framework.IOKit
    0x00007fff8930e3c6 IOServiceGetMatchingServices + 51
    8   com.apple.CoreServices.CarbonCore
    0x00007fff8d2d2b3f identifierToIOKitObject + 77
    9   com.apple.CoreServices.CarbonCore
    0x00007fff8d2d2750 _GetIOKitDeviceTypeFromDeviceID + 55
    10  com.apple.DesktopServices
    0x00007fff8d678bb3 TFSVolumeInfo::Initialize(TCountedPtr<TVolumeSyncThread> const&, short, unsigned char, bool&) + 1285
    11  com.apple.DesktopServices
    0x00007fff8d67a10f TFSVolumeInfo::AddVolume(TCountedPtr<TVolumeSyncThread> const&, short, unsigned char, TCountedPtr<TFSVolumeInfo>&, bool&) + 129
    12  com.apple.DesktopServices
    0x00007fff8d6487da TNode::AddVolume(TCountedPtr<TVolumeSyncThread> const&, short, unsigned char, TNodePtr&, bool&) + 126
    13  com.apple.DesktopServices
    0x00007fff8d651a14 TNode::SynchronizeVolumes(bool, TCountedPtr<TVolumeSyncThread> const&) + 214
    14  com.apple.DesktopServices
    0x00007fff8d652339 TNode::HandleNodeRequest(TCountedPtr<TNodeTask> const&, TCountedPtr<TVolumeSyncThread> const&) + 891
    15  com.apple.DesktopServices
    0x00007fff8d678041 __PostNodeTaskRequest_block_invoke_010 + 82
    16  com.apple.DesktopServices
    0x00007fff8d68b978 ExceptionSafeBlock(void ( block_pointer)()) + 15
    17  com.apple.DesktopServices
    0x00007fff8d677fe9 __PostNodeTaskRequest_block_invoke_0 + 88
    18  libdispatch.dylib        
    0x00007fff846d5a82 _dispatch_call_block_and_release + 18
    19  libdispatch.dylib        
    0x00007fff846d72d2 _dispatch_queue_drain + 264
    20  libdispatch.dylib        
    0x00007fff846d712e _dispatch_queue_invoke + 54
    21  libdispatch.dylib        
    0x00007fff846d6928 _dispatch_worker_thread2 + 198
    22  libsystem_c.dylib        
    0x00007fff84c633da _pthread_wqthread + 316
    23  libsystem_c.dylib        
    0x00007fff84c64b85 start_wqthread + 13
    Thread 34:: Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
    0   com.apple.CoreFoundation 
    0x00007fff864b6200 -[__NSPlaceholderArray initWithCapacity:] + 0
    1   com.apple.CoreFoundation 
    0x00007fff8647833f CFArrayCreateMutable + 191
    2   com.apple.CoreFoundation 
    0x00007fff864a265c __CFBinaryPlistCreateObject2 + 4492
    3   com.apple.CoreFoundation 
    0x00007fff864a2c53 __CFBinaryPlistCreateObject2 + 6019
    4   com.apple.CoreFoundation 
    0x00007fff8649227b __CFTryParseBinaryPlist + 203
    5   com.apple.CoreFoundation 
    0x00007fff86491dd7 _CFPropertyListCreateWithData + 119
    6   com.apple.CoreFoundation 
    0x00007fff86491c14 CFPropertyListCreateFromXMLData + 84
    7   com.apple.CoreServices.OSServices
    0x00007fff831dc5f2 SFLUnflattenPlist + 78
    8   com.apple.CoreServices.OSServices
    0x00007fff831f113a SFLRemoteEntry::MakeSnapshotList(unsigned int*) + 110
    9   com.apple.CoreServices.OSServices
    0x00007fff831f105a _SFLCreateSnapshot + 66
    10  com.apple.LaunchServices 
    0x00007fff85071820 LSSharedFileListCopySnapshot + 487
    11  com.apple.DesktopServices
    0x00007fff8d6294f3 TFSInfoSynchronizer::FetchChildren() + 523
    12  com.apple.DesktopServices
    0x00007fff8d615ed3 TNode::SynchronizeChildren(unsigned int, TNodeEventPtrSet&) + 163
    13  com.apple.DesktopServices
    0x00007fff8d61598f TNode::HandleSync(unsigned int) + 1957
    14  com.apple.DesktopServices
    0x00007fff8d6151bf TNode::HandleSync(TCountedPtr<TNodeTask> const&, TNodePtr const&) + 45
    15  com.apple.DesktopServices
    0x00007fff8d6522fb TNode::HandleNodeRequest(TCountedPtr<TNodeTask> const&, TCountedPtr<TVolumeSyncThread> const&) + 829
    16  com.apple.DesktopServices
    0x00007fff8d678041 __PostNodeTaskRequest_block_invoke_010 + 82
    17  com.apple.DesktopServices
    0x00007fff8d68b978 ExceptionSafeBlock(void ( block_pointer)()) + 15
    18  com.apple.DesktopServices
    0x00007fff8d677fe9 __PostNodeTaskRequest_block_invoke_0 + 88
    19  libdispatch.dylib        
    0x00007fff846d5a82 _dispatch_call_block_and_release + 18
    20  libdispatch.dylib        
    0x00007fff846d72d2 _dispatch_queue_drain + 264
    21  libdispatch.dylib        
    0x00007fff846d712e _dispatch_queue_invoke + 54
    22  libdispatch.dylib        
    0x00007fff846d6928 _dispatch_worker_thread2 + 198
    23  libsystem_c.dylib        
    0x00007fff84c633da _pthread_wqthread + 316
    24  libsystem_c.dylib        
    0x00007fff84c64b85 start_wqthread + 13
    Thread 35:
    0   libsystem_kernel.dylib   
    0x00007fff83318192 __workq_kernreturn + 10
    1   libsystem_c.dylib        
    0x00007fff84c63594 _pthread_wqthread + 758
    2   libsystem_c.dylib        
    0x00007fff84c64b85 start_wqthread + 13
    Thread 36:
    0   libsystem_kernel.dylib   
    0x00007fff83318192 __workq_kernreturn + 10
    1   libsystem_c.dylib        
    0x00007fff84c63594 _pthread_wqthread + 758
    2   libsystem_c.dylib        
    0x00007fff84c64b85 start_wqthread + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x000000010a6c5f58  rbx: 0x000000010a68fc28  rcx: 0x0000000000000008  rdx: 0x0000000000000000
      rdi: 0x000000010a6c4600  rsi: 0x0000000000000007  rbp: 0x00007fff5fbf9bb0  rsp: 0x00007fff5fbf9b70
       r8: 0x5fc024835fbfa484   r9: 0x00007fff5fbf9388  r10: 0x0000000000000081  r11: 0x000000010a6c5f58
      r12: 0x000000011da0afc0  r13: 0x0000000000000008  r14: 0x0000000022410008  r15: 0x0000000020000008
      rip: 0x00007fff831dd8d6  rfl: 0x0000000000010202  cr2: 0x000000012724b374
    Logical CPU: 3
    Binary Images:
    0x100000000 -   
    0x101876fef +com.adobe.illustrator (691 - 16.0.4) <69AF39E9-A928-8769-94DE-AC579EB0FD84> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

    If you had corrupt fonts then it could be two things and it could be both.
    First you should try to confirm this possibilty.
    Create a new user account.
    Log into that user account launch Illustrator and crete file in Illustrator, should not be real work.
    Then save it if the problem does not appear you boot back into your older account and you want to delete your font cache files and your settings folder for the settings folder you find it like this
    1. Quit Illustrator.
    2.Go to User/username/Library/Preferences/ Adobe illustrator CS# Settings and trash the settings folder, the whole folder not just the contents of the folder..
    3. Start Illustrator. Illustrator creates a new preferences file.
    For the font cahe there are utilties that do this some of which are free or you can do a search for files that star like this AdobeFnt and you will get a whole bunch that will look like this Adobezfnt07.lst or perhaps the number will be 10 as well and other numbers.
    You trash them all and don't worry they will be made over once you launch another adobe application.
    I suggest quitting all Adobe applications including the Bridge before trashing the font cache files.
    Tehn see if you can save your files.
    BTW do you have a font manager that can detect corrupr fonts and do you have any free fonts on your mac?
    If  you have free fonts you might want to make cetain they are not installed at the moment if you dcided to reinstall them then do so one at a time should the problem come back after installing a specific font you want to remove it clean everything out again and never reinstall that font again.

  • Why is Illustrator CS6 Crashing Randomly?

    Hello,
    I have been experiencing continued crashes using Adobe Illustrator CS6. The crashes seems to be random, it does not happen with the use of specific tools. It is as frequent as once per hour, sometimes it will go longer without.
    I am using Windows 7 Ult. with all updates, including an up-to-date video driver.
    I have tried the following fixes:
    Reset preferences (Alt + Ctrl + Shift) when starting Illustrator.
    Checked for latest video driver, I had the latest already installed.
    Reinstalling (with a reboot between) the Master Collection.
    Installing only 32-bit edition, no other Adobe products from the Master Collection.
    Installing only 64-bit edition, no other Adobe products from the Master Collection.
    Thanks in advance,
    Dustin.

    If you could provide me with how to obtain the information you require, I would be happy to help you help me.
    As for the GPU, wasn't aware but I'm glad to eliminate it from the list of possibilities.
    Illustrator ran pretty solid for about two hours as I finished my assignment so perhaps the problem has resolved it's self.
    Unless Illustrator will only use a set amount of memory, that isn't the problem. I have 16gb installed and am only pushing 21% with Illustrator and a few other programs open right now.
    Dustin

  • Illustrator CS6 crashes...

    Illustrator CS6 is consistently crashing when I zoom in or out and when I pan. By consistently, I mean that zooming and panning are the only actions that cause it to crash. It does not crash every time I zoom or pan. I believe it is graphics card and/or GPU related because it seems like the screen refresh cannot keep up with the changes. I never had this problem with CS5.
    I am on a Windows 7 Professional, Dell Precision T3500 model. Service Pack 1 installed.  Intel Xeon CPU.  W3535 @ 2.8GHz.  24GB of RAM.  64-Bit OS.
    If anyone has any advice or solutions, I would be grateful.
    Thanks
    Dave

    I have the same problem.  I've also got CS6 on my mac at home and it doesn't happen there - only on my PC at work.  It also crashes if I click on anything in the start bar when it's in the middle of saving a file. It's very frustrating.  Even tried another PC and it did the same thing. Can anyone help?  This is happening 2 or 3 times a day.
    I am on a Windows 7 Professional, Hewlett Packard, Service Pack 1 installed.  Intel Core i7-3770 CPU.  3.4Ghz, 12Gb RAM,  64-Bit OS.

  • Illustrator CS6 constantly crashing on Windows 7 system, triggered by the navigator. Anyone else??

    Hello,
    I have now been experiencing this problem for the past 7 months (since using a PC in my current position on a Windows 7 operating system). It is incredibly frustrating! I had previously used a Mac, and continue to do so at home and do not have this problem.
    Whenever I use the navigation tool in Illustrator CS6, and have done so for a sustained period of time (for example moving across 3+ artboards), Illustrator crashes without warning. I get a message window that says 'Illustrator has encountered a problem and needs to close.' Then when you press OK, it freezes and quite often I have to manually restart the PC by holding the power button down as CS6 is unresponsive in Task Manager, or I have to log out and back in again. I only realised the link with the Navigation tool after this repeatedly happened, up to 4 times a day on average and I kept a log to record what I was doing at that moment. I have only retained my sanity with the help of auto-save. Prior to this I would lose hours of work a day.
    I saw on a similar thread on this forum that said the bug could be triggered by the use of a Wacom tablet (I have an Intuos 3 with the latest drivers) so I tried working with a mouse for 2 weeks and although the problem happened slightly less frequently, it still happened. Therefore I wondered if perhaps the Wacom just increased the speed of the navigator and aggravated the problem. I also read it could be triggered by an Nvidia graphics card, so I installed a Radeon HD6570 but the problem remained.
    Now fast-forward 7 months and I have a whole new system, a brand new PC with 8GB RAM and 3 GHZ processor speed in a last chance attempt to rule out any hardware link. Unfortunately, it has just happened AGAIN. Now I have eliminated any link to hardware, it is clearly a software problem (Namely Windows 7/CS6 incompatibility). A similar problem has also been listed on the Adobe site in which it claimed it would be fixed with an update, but after downloading this the bug is still there.
    Has anyone else experienced this problem? And even though Adobe are aware of it...when can I expect an update that fixes the problem? I can't be the only one. Any advice appreciated. Thanks

    Hello,
    Why did you say nothing has changed? Does that mean it was working but now it's not?
    Do you have a folder called c:\temp? If so rename it to c:\myTemp. If you don't then search for your \Temp folders and delete any XML files, DO NOT DELETE ALL XML files.
    Make sure you are logged in as a local PC administrator, disconnect your network cable, disable your anti-virus and then do a  repair install on Crystal Reports
    Don

  • Illustrator CS6 constantly crashing all of a sudden....

    Super annoying - hard to make a living when your tools keep failing you.
    Log file is below. Anyone have any thougths?
    Process:    
    Adobe Illustrator [392]
    Path:       
    /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: 
    com.adobe.illustrator
    Version:    
    722 (16.0.0)
    Code Type:  
    X86-64 (Native)
    Parent Process:  launchd [151]
    Date/Time:  
    2013-02-05 14:53:15.246 -0500
    OS Version: 
    Mac OS X 10.7.5 (11G63)
    Report Version:  9
    Interval Since Last Report:     
    435414 sec
    Crashes Since Last Report:      
    7
    Per-App Interval Since Last Report:  2106047 sec
    Per-App Crashes Since Last Report:   5
    Anonymous UUID:                 
    54FF1413-1D61-45BC-B636-1B18ACDBEF3B
    Crashed Thread:  0  Main Thread  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000099
    VM Regions Near 0x99:
    -->
    __TEXT            
    0000000100000000-000000010187b000 [ 24.5M] r-x/rwx SM=COW  /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Application Specific Information:
    objc[392]: garbage collection is OFF
    Thread 0 Crashed:: Main Thread  Dispatch queue: com.apple.main-thread
    0   com.adobe.illustrator    
    0x00000001004480c8 0x100000000 + 4489416
    1   com.adobe.illustrator    
    0x0000000100652fa3 0x100000000 + 6631331
    2   com.adobe.illustrator    
    0x0000000100661888 0x100000000 + 6690952
    3   com.adobe.illustrator    
    0x0000000100661bb9 0x100000000 + 6691769
    4   com.adobe.illustrator    
    0x000000010044315c 0x100000000 + 4469084
    5   com.adobe.illustrator    
    0x0000000100444efe 0x100000000 + 4476670
    6   com.adobe.illustrator    
    0x0000000100b9dbe8 0x100000000 + 12180456
    7   com.adobe.illustrator.plugins.PDFFormat
    0x0000000123d14ace PluginMain + 218318
    8   com.adobe.illustrator.plugins.PDFFormat
    0x0000000123d1678c PluginMain + 225676
    9   com.adobe.illustrator.plugins.PDFFormat
    0x0000000123d0c225 PluginMain + 183333
    10  com.adobe.illustrator.plugins.PDFFormat
    0x0000000123ce0900 PluginMain + 4864
    11  com.adobe.illustrator.plugins.PDFFormat
    0x0000000123cdf6a2 PluginMain + 162
    12  com.adobe.illustrator    
    0x0000000100c979da std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282
    13  com.adobe.illustrator    
    0x0000000100c91fcc std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228
    14  com.adobe.illustrator    
    0x0000000100c9514c std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900
    15  com.adobe.illustrator    
    0x000000010098d112 0x100000000 + 10014994
    16  com.adobe.illustrator    
    0x000000010098d712 0x100000000 + 10016530
    17  com.adobe.illustrator    
    0x00000001009903e9 0x100000000 + 10028009
    18  com.adobe.illustrator    
    0x0000000100c979da std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282
    19  com.adobe.illustrator    
    0x0000000100c91fcc std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228
    20  com.adobe.illustrator    
    0x0000000100c9514c std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900
    21  com.adobe.illustrator    
    0x0000000100ac3f49 0x100000000 + 11288393
    22  com.adobe.illustrator    
    0x0000000100accf6f 0x100000000 + 11325295
    23  com.adobe.illustrator    
    0x00000001003e7775 0x100000000 + 4093813
    24  com.adobe.illustrator    
    0x00000001003e8359 0x100000000 + 4096857
    25  com.adobe.illustrator    
    0x00000001006f9084 0x100000000 + 7311492
    26  com.adobe.illustrator    
    0x00000001006f8dc0 0x100000000 + 7310784
    27  com.adobe.illustrator    
    0x000000010076adbb 0x100000000 + 7777723
    28  com.adobe.exo.framework  
    0x0000000108e7823a boost::detail::function::function_obj_invoker0<boost::_bi::bind_t<bool, boost::_mfi::mf1<bool, exo::app::OS_AppBase, std::vector<dvacore::filesupport::File, std::allocator<dvacore::filesupport::File> > const&>, boost::_bi::list2<boost::_bi::value<exo::app::OS_AppBase*>, boost::_bi::value<std::vector<dvacore::filesupport::File, std::allocator<dvacore::filesupport::File> > > > >, bool>::invoke(boost::detail::function::function_buffer&) + 42
    29  com.adobe.dvaai.framework
    0x0000000107d379ab int dvacore::config::ErrorManager::ExecuteFunction<bool>(boost::function0<bool>*, bool*) + 123
    30  com.adobe.illustrator    
    0x000000010076bafb 0x100000000 + 7781115
    31  com.adobe.dvaai.framework
    0x0000000107d36f3a bool dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<bool>(boost::f unction0<bool>, bool*) + 250
    32  com.adobe.dvaai.framework
    0x0000000107d37ada bool dvacore::config::ExecuteTopLevelFunction<bool>(boost::function0<bool>, bool*) + 90
    33  com.adobe.exo.framework  
    0x0000000108e77baa -[ExoMacApplicationDelegate application:openFiles:] + 1450
    34  com.apple.AppKit         
    0x00007fff8d23e24d __-[NSApplication(NSAppleEventHandling) _handleAEOpenDocumentsForURLs:]_block_invoke_1 + 1064
    35  com.apple.AppKit         
    0x00007fff8cf88369 __-[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:]_block_invoke_2 + 111
    36  com.apple.AppKit         
    0x00007fff8cf87fbe -[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:] + 725
    37  com.apple.AppKit         
    0x00007fff8cfb7837 -[NSPersistentUIManager finishedRestoringWindowsWithZOrder:registerAsReady:completionHandler:] + 6623
    38  com.apple.AppKit         
    0x00007fff8d79e4b9 __-[NSPersistentUIManager restoreAllPersistentStateWithTalagentWindows:registeringAsReadyWhenDone:completionHandler :]_block_invoke_3 + 264
    39  com.apple.AppKit         
    0x00007fff8d79ff4c __-[NSPersistentUIManager restoreAllPersistentStateWithTalagentWindows:registeringAsReadyWhenDone:completionHandler :]_block_invoke_2 + 156
    40  com.apple.AppKit         
    0x00007fff8d1d7af0 __-[NSApplication(NSPersistentUISupport) _restoreWindowWithRestoration:handler:]_block_invoke_1 + 601
    41  com.apple.AppKit         
    0x00007fff8d1c719f -[NSApplication(NSPersistentUISupport) _restoreWindowWithRestoration:handler:] + 981
    42  com.apple.AppKit         
    0x00007fff8cfb4ab9 -[NSPersistentUIManager restoreAllPersistentStateWithTalagentWindows:registeringAsReadyWhenDone:completionHandler :] + 2119
    43  com.apple.AppKit         
    0x00007fff8d1c6b77 -[NSApplication(NSAppleEventHandling) _handleAEOpenDocumentsForURLs:] + 272
    44  com.apple.AppKit         
    0x00007fff8cf875a2 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 307
    45  com.apple.CoreFoundation 
    0x00007fff8502a541 -[NSObject performSelector:withObject:withObject:] + 65
    46  com.apple.Foundation     
    0x00007fff84c227c7 __-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_1 + 101
    47  com.apple.Foundation     
    0x00007fff84c2174e -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 283
    48  com.apple.Foundation     
    0x00007fff84c215dc _NSAppleEventManagerGenericHandler + 105
    49  com.adobe.illustrator.plugins.ScriptingSupport
    0x0000000111f4705b PluginMain + 7371
    50  com.adobe.illustrator.plugins.ScriptingSupport
    0x0000000111f44509 0x111f36000 + 58633
    51  com.apple.AE             
    0x00007fff87600c25 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 200
    52  com.apple.AE             
    0x00007fff87600b03 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 38
    53  com.apple.AE             
    0x00007fff876009f7 aeProcessAppleEvent + 250
    54  com.apple.HIToolbox      
    0x00007fff8ba7ab69 AEProcessAppleEvent + 102
    55  com.apple.AppKit         
    0x00007fff8cf849c5 _DPSNextEvent + 1247
    56  com.apple.AppKit         
    0x00007fff8cf8407d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
    57  com.apple.AppKit         
    0x00007fff8cf809b9 -[NSApplication run] + 470
    58  com.adobe.exo.framework  
    0x0000000108e74747 exo::app::OS_AppBase::RunEventLoop() + 55
    59  com.adobe.illustrator    
    0x00000001007699f8 0x100000000 + 7772664
    60  com.adobe.illustrator    
    0x0000000100708b71 0x100000000 + 7375729
    61  com.adobe.illustrator    
    0x00000001006f8944 0x100000000 + 7309636
    62  com.adobe.illustrator    
    0x00000001001630e8 0x100000000 + 1454312
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib   
    0x00007fff88f507e6 kevent + 10
    1   libdispatch.dylib        
    0x00007fff908dd786 _dispatch_mgr_invoke + 923
    2   libdispatch.dylib        
    0x00007fff908dc316 _dispatch_mgr_thread + 54
    Thread 2:
    0   libsystem_kernel.dylib   
    0x00007fff88f50192 __workq_kernreturn + 10
    1   libsystem_c.dylib        
    0x00007fff885f1594 _pthread_wqthread + 758
    2   libsystem_c.dylib        
    0x00007fff885f2b85 start_wqthread + 13
    Thread 3:
    0   libsystem_kernel.dylib   
    0x00007fff88f50192 __workq_kernreturn + 10
    1   libsystem_c.dylib        
    0x00007fff885f1594 _pthread_wqthread + 758
    2   libsystem_c.dylib        
    0x00007fff885f2b85 start_wqthread + 13
    Thread 4:
    0   libsystem_kernel.dylib   
    0x00007fff88f4fbca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff885f3274 _pthread_cond_wait + 840
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8c259a5e TSWaitOnCondition + 106
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8c1ebea6 TSWaitOnConditionTimedRelative + 127
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8c230e81 MPWaitOnQueue + 181
    5   com.adobe.ACE            
    0x0000000102a362c9 0x1029fd000 + 234185
    6   com.adobe.ACE            
    0x0000000102a355da 0x1029fd000 + 230874
    7   com.apple.CoreServices.CarbonCore
    0x00007fff8c231ce6 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib        
    0x00007fff885ef8bf _pthread_start + 335
    9   libsystem_c.dylib        
    0x00007fff885f2b75 thread_start + 13
    Thread 5:
    0   libsystem_kernel.dylib   
    0x00007fff88f4fbca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff885f3274 _pthread_cond_wait + 840
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8c259a5e TSWaitOnCondition + 106
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8c1ebea6 TSWaitOnConditionTimedRelative + 127
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8c230e81 MPWaitOnQueue + 181
    5   com.adobe.ACE            
    0x0000000102a362c9 0x1029fd000 + 234185
    6   com.adobe.ACE            
    0x0000000102a355da 0x1029fd000 + 230874
    7   com.apple.CoreServices.CarbonCore
    0x00007fff8c231ce6 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib        
    0x00007fff885ef8bf _pthread_start + 335
    9   libsystem_c.dylib        
    0x00007fff885f2b75 thread_start + 13
    Thread 6:
    0   libsystem_kernel.dylib   
    0x00007fff88f4fbca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff885f3274 _pthread_cond_wait + 840
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8c259a5e TSWaitOnCondition + 106
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8c1ebea6 TSWaitOnConditionTimedRelative + 127
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8c230e81 MPWaitOnQueue + 181
    5   com.adobe.ACE            
    0x0000000102a362c9 0x1029fd000 + 234185
    6   com.adobe.ACE            
    0x0000000102a355da 0x1029fd000 + 230874
    7   com.apple.CoreServices.CarbonCore
    0x00007fff8c231ce6 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib        
    0x00007fff885ef8bf _pthread_start + 335
    9   libsystem_c.dylib        
    0x00007fff885f2b75 thread_start + 13
    Thread 7:
    0   libsystem_kernel.dylib   
    0x00007fff88f4fbca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff885f3274 _pthread_cond_wait + 840
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8c259a5e TSWaitOnCondition + 106
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8c1ebea6 TSWaitOnConditionTimedRelative + 127
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8c230e81 MPWaitOnQueue + 181
    5   com.adobe.ACE            
    0x0000000102a362c9 0x1029fd000 + 234185
    6   com.adobe.ACE            
    0x0000000102a355da 0x1029fd000 + 230874
    7   com.apple.CoreServices.CarbonCore
    0x00007fff8c231ce6 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib        
    0x00007fff885ef8bf _pthread_start + 335
    9   libsystem_c.dylib        
    0x00007fff885f2b75 thread_start + 13
    Thread 8:
    0   libsystem_kernel.dylib   
    0x00007fff88f4fbca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff885f3274 _pthread_cond_wait + 840
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8c259a5e TSWaitOnCondition + 106
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8c1ebea6 TSWaitOnConditionTimedRelative + 127
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8c230e81 MPWaitOnQueue + 181
    5   com.adobe.ACE            
    0x0000000102a362c9 0x1029fd000 + 234185
    6   com.adobe.ACE            
    0x0000000102a355da 0x1029fd000 + 230874
    7   com.apple.CoreServices.CarbonCore
    0x00007fff8c231ce6 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib        
    0x00007fff885ef8bf _pthread_start + 335
    9   libsystem_c.dylib        
    0x00007fff885f2b75 thread_start + 13
    Thread 9:
    0   libsystem_kernel.dylib   
    0x00007fff88f4fbca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff885f3274 _pthread_cond_wait + 840
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8c259a5e TSWaitOnCondition + 106
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8c1ebea6 TSWaitOnConditionTimedRelative + 127
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8c230e81 MPWaitOnQueue + 181
    5   com.adobe.ACE            
    0x0000000102a362c9 0x1029fd000 + 234185
    6   com.adobe.ACE            
    0x0000000102a355da 0x1029fd000 + 230874
    7   com.apple.CoreServices.CarbonCore
    0x00007fff8c231ce6 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib        
    0x00007fff885ef8bf _pthread_start + 335
    9   libsystem_c.dylib        
    0x00007fff885f2b75 thread_start + 13
    Thread 10:
    0   libsystem_kernel.dylib   
    0x00007fff88f4fbca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff885f3274 _pthread_cond_wait + 840
    2   com.apple.CoreServices.CarbonCore
    0x00007fff8c259a5e TSWaitOnCondition + 106
    3   com.apple.CoreServices.CarbonCore
    0x00007fff8c1ebea6 TSWaitOnConditionTimedRelative + 127
    4   com.apple.CoreServices.CarbonCore
    0x00007fff8c230e81 MPWaitOnQueue + 181
    5   com.adobe.ACE            
    0x0000000102a362c9 0x1029fd000 + 234185
    6   com.adobe.ACE            
    0x0000000102a355da 0x1029fd000 + 230874
    7   com.apple.CoreServices.CarbonCore
    0x00007fff8c231ce6 PrivateMPEntryPoint + 58
    8   libsystem_c.dylib        
    0x00007fff885ef8bf _pthread_start + 335
    9   libsystem_c.dylib        
    0x00007fff885f2b75 thread_start + 13
    Thread 11:
    0   libsystem_kernel.dylib   
    0x00007fff88f4fbca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff885f3274 _pthread_cond_wait + 840
    2   com.adobe.AGM            
    0x0000000102ee4cfb AGMInitialize + 3255535
    3   com.adobe.AGM            
    0x0000000102ee5afc AGMInitialize + 3259120
    4   com.adobe.AGM            
    0x0000000102eecd8b AGMInitialize + 3288447
    5   libsystem_c.dylib        
    0x00007fff885ef8bf _pthread_start + 335
    6   libsystem_c.dylib        
    0x00007fff885f2b75 thread_start + 13
    Thread 12:
    0   libsystem_kernel.dylib   
    0x00007fff88f4fbca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff885f3274 _pthread_cond_wait + 840
    2   com.adobe.ape.engine     
    0x0000000118d09c0d APXGetHostAPI + 2516093
    3   com.adobe.ape.engine     
    0x0000000118ab7ec1 APXGetHostAPI + 83761
    4   com.adobe.ape.engine     
    0x0000000118d09cd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine     
    0x0000000118d09d4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine     
    0x0000000118d09e79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib        
    0x00007fff885ef8bf _pthread_start + 335
    8   libsystem_c.dylib        
    0x00007fff885f2b75 thread_start + 13
    Thread 13:
    0   libsystem_kernel.dylib   
    0x00007fff88f4fbca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff885f3274 _pthread_cond_wait + 840
    2   com.adobe.ape.engine     
    0x0000000118d09c0d APXGetHostAPI + 2516093
    3   com.adobe.ape.engine     
    0x0000000118ab7ec1 APXGetHostAPI + 83761
    4   com.adobe.ape.engine     
    0x0000000118d09cd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine     
    0x0000000118d09d4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine     
    0x0000000118d09e79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib        
    0x00007fff885ef8bf _pthread_start + 335
    8   libsystem_c.dylib        
    0x00007fff885f2b75 thread_start + 13
    Thread 14:
    0   libsystem_kernel.dylib   
    0x00007fff88f4fbca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff885f3274 _pthread_cond_wait + 840
    2   com.adobe.ape.engine     
    0x0000000118d09c0d APXGetHostAPI + 2516093
    3   com.adobe.ape.engine     
    0x0000000118ab7ec1 APXGetHostAPI + 83761
    4   com.adobe.ape.engine     
    0x0000000118d09cd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine     
    0x0000000118d09d4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine     
    0x0000000118d09e79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib        
    0x00007fff885ef8bf _pthread_start + 335
    8   libsystem_c.dylib        
    0x00007fff885f2b75 thread_start + 13
    Thread 15:
    0   libsystem_kernel.dylib   
    0x00007fff88f4fbca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff885f3274 _pthread_cond_wait + 840
    2   com.adobe.ape.engine     
    0x0000000118d09c0d APXGetHostAPI + 2516093
    3   com.adobe.ape.engine     
    0x0000000118ab7ec1 APXGetHostAPI + 83761
    4   com.adobe.ape.engine     
    0x0000000118d09cd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine     
    0x0000000118d09d4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine     
    0x0000000118d09e79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib        
    0x00007fff885ef8bf _pthread_start + 335
    8   libsystem_c.dylib        
    0x00007fff885f2b75 thread_start + 13
    Thread 16:
    0   libsystem_kernel.dylib   
    0x00007fff88f4e67a mach_msg_trap + 10
    1   libsystem_kernel.dylib   
    0x00007fff88f4dd71 mach_msg + 73
    2   com.apple.CoreFoundation 
    0x00007fff84fc450c __CFRunLoopServiceMachPort + 188
    3   com.apple.CoreFoundation 
    0x00007fff84fccc74 __CFRunLoopRun + 1204
    4   com.apple.CoreFoundation 
    0x00007fff84fcc486 CFRunLoopRunSpecific + 230
    5   com.apple.CoreMediaIO    
    0x00007fff8a5b0fe9 CMIO::DAL::RunLoop::OwnThread(void*) + 159
    6   com.apple.CoreMediaIO    
    0x00007fff8a5a715a CAPThread::Entry(CAPThread*) + 98
    7   libsystem_c.dylib        
    0x00007fff885ef8bf _pthread_start + 335
    8   libsystem_c.dylib        
    0x00007fff885f2b75 thread_start + 13
    Thread 17:
    0   libsystem_kernel.dylib   
    0x00007fff88f4fbca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff885f32a6 _pthread_cond_wait + 890
    2   com.adobe.ape.engine     
    0x0000000118d09bd0 APXGetHostAPI + 2516032
    3   com.adobe.ape.engine     
    0x0000000118d21ddb APXGetHostAPI + 2614859
    4   com.adobe.ape.engine     
    0x0000000118d09cd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine     
    0x0000000118d09d4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine     
    0x0000000118d09e79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib        
    0x00007fff885ef8bf _pthread_start + 335
    8   libsystem_c.dylib        
    0x00007fff885f2b75 thread_start + 13
    Thread 18:
    0   libsystem_kernel.dylib   
    0x00007fff88f4fbca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff885f32a6 _pthread_cond_wait + 890
    2   com.adobe.ape.engine     
    0x0000000118d09bd0 APXGetHostAPI + 2516032
    3   com.adobe.ape.engine     
    0x0000000118e9c2c3 APXGetHostAPI + 4164403
    4   com.adobe.ape.engine     
    0x0000000118d09cd1 APXGetHostAPI + 2516289
    5   com.adobe.ape.engine     
    0x0000000118d09d4a APXGetHostAPI + 2516410
    6   com.adobe.ape.engine     
    0x0000000118d09e79 APXGetHostAPI + 2516713
    7   libsystem_c.dylib        
    0x00007fff885ef8bf _pthread_start + 335
    8   libsystem_c.dylib        
    0x00007fff885f2b75 thread_start + 13
    Thread 19:
    0   libsystem_kernel.dylib   
    0x00007fff88f4fe42 __semwait_signal + 10
    1   libsystem_c.dylib        
    0x00007fff885a5dea nanosleep + 164
    2   libsystem_c.dylib        
    0x00007fff885a5bb5 usleep + 53
    3   com.adobe.illustrator.plugins.dBrushTool
    0x000000011cbd92c2 PluginMain + 364594
    4   libsystem_c.dylib        
    0x00007fff885ef8bf _pthread_start + 335
    5   libsystem_c.dylib        
    0x00007fff885f2b75 thread_start + 13
    Thread 20:
    0   libsystem_kernel.dylib   
    0x00007fff88f4e6b6 semaphore_wait_trap + 10
    1   com.adobe.illustrator.plugins.dBrushTool
    0x000000011cbdb7da PluginMain + 374090
    Thread 21:
    0   libsystem_kernel.dylib   
    0x00007fff88f4e6b6 semaphore_wait_trap + 10
    1   com.adobe.illustrator.plugins.dBrushTool
    0x000000011cbdb7da PluginMain + 374090
    Thread 22:
    0   libsystem_kernel.dylib   
    0x00007fff88f4e6b6 semaphore_wait_trap + 10
    1   com.adobe.illustrator.plugins.dBrushTool
    0x000000011cbdb7da PluginMain + 374090
    Thread 23:
    0   libsystem_kernel.dylib   
    0x00007fff88f4e6b6 semaphore_wait_trap + 10
    1   com.adobe.illustrator.plugins.dBrushTool
    0x000000011cbdb7da PluginMain + 374090
    Thread 24:
    0   libsystem_kernel.dylib   
    0x00007fff88f4e6b6 semaphore_wait_trap + 10
    1   com.adobe.illustrator.plugins.dBrushTool
    0x000000011cbdb7da PluginMain + 374090
    Thread 25:
    0   libsystem_kernel.dylib   
    0x00007fff88f4e6b6 semaphore_wait_trap + 10
    1   com.adobe.illustrator.plugins.dBrushTool
    0x000000011cbdb7da PluginMain + 374090
    Thread 26:
    0   libsystem_kernel.dylib   
    0x00007fff88f4e6b6 semaphore_wait_trap + 10
    1   com.adobe.illustrator.plugins.dBrushTool
    0x000000011cbdb7da PluginMain + 374090
    Thread 27:
    0   libsystem_kernel.dylib   
    0x00007fff88f4e6b6 semaphore_wait_trap + 10
    1   com.adobe.illustrator.plugins.dBrushTool
    0x000000011cbdb7da PluginMain + 374090
    Thread 28:: com.apple.CFSocket.private
    0   libsystem_kernel.dylib   
    0x00007fff88f4fdf2 __select + 10
    1   com.apple.CoreFoundation 
    0x00007fff85015c8b __CFSocketManager + 1355
    2   libsystem_c.dylib        
    0x00007fff885ef8bf _pthread_start + 335
    3   libsystem_c.dylib        
    0x00007fff885f2b75 thread_start + 13
    Thread 29:: IPCClient rcvr: FMClient.501.392.140735150885216.1
    0   libsystem_kernel.dylib   
    0x00007fff88f4fdf2 __select + 10
    1   com.extensis.cpp-core-framework
    0x0000000122db6d5d GIPCReceiver::OSWaitForData() + 2369
    2   com.extensis.cpp-core-framework
    0x0000000122daba6e GIPCClient::ReceiverThreadProc(GThread*) + 798
    3   com.extensis.cpp-core-framework
    0x0000000122e280a3 GThread::PthreadInternal(void*) + 223
    4   libsystem_c.dylib        
    0x00007fff885ef8bf _pthread_start + 335
    5   libsystem_c.dylib        
    0x00007fff885f2b75 thread_start + 13
    Thread 30:: Agent IF Message Handler
    0   libsystem_kernel.dylib   
    0x00007fff88f4fbca __psynch_cvwait + 10
    1   libsystem_c.dylib        
    0x00007fff885f3274 _pthread_cond_wait + 840
    2   com.extensis.cpp-core-framework
    0x0000000122de8f9a GSemaphore::TimedWait(unsigned int) + 76
    3   com.extensis.cpp-core-framework
    0x0000000122db0327 GIPCClient::GIPCMTDataAccumulator::WaitForData(unsigned int, std::vector<char, std::allocator<char> >&, bool) + 37
    4   com.extensis.ExtensisFontManagement.sdk
    0x00000001233385f7 GAgentIFMessageHandlerThread::RunMessageHandlerThread() + 445
    5   com.extensis.ExtensisFontManagement.sdk
    0x0000000123338d14 GAgentIFMessageHandlerThread::AgentIFMessageHandlerThreadFunc(GThread*) + 42
    6   com.extensis.cpp-core-framework
    0x0000000122e280a3 GThread::PthreadInternal(void*) + 223
    7   libsystem_c.dylib        
    0x00007fff885ef8bf _pthread_start + 335
    8   libsystem_c.dylib        
    0x00007fff885f2b75 thread_start + 13
    Thread 31:
    0   libsystem_kernel.dylib   
    0x00007fff88f4fe42 __semwait_signal + 10
    1   libsystem_c.dylib        
    0x00007fff885a5dea nanosleep + 164
    2   com.adobe.illustrator.plugins.ScriptingSupport
    0x00000001120c48cb PluginMain + 1570107
    3   com.adobe.illustrator.plugins.ScriptingSupport
    0x00000001120ac5b9 PluginMain + 1471017
    4   com.adobe.illustrator.plugins.ScriptingSupport
    0x00000001120c4c16 PluginMain + 1570950
    5   libsystem_c.dylib        
    0x00007fff885ef8bf _pthread_start + 335
    6   libsystem_c.dylib        
    0x00007fff885f2b75 thread_start + 13
    Thread 32:
    0   libsystem_kernel.dylib   
    0x00007fff88f4fd7a __recvfrom + 10
    1   ServiceManager-Launcher.dylib
    0x000000010f82f5ec Invoke + 45721
    2   ServiceManager-Launcher.dylib
    0x000000010f82e813 Invoke + 42176
    3   ServiceManager-Launcher.dylib
    0x000000010f82dbe0 Invoke + 39053
    4   ServiceManager-Launcher.dylib
    0x000000010f82dc66 Invoke + 39187
    5   ServiceManager-Launcher.dylib
    0x000000010f82930f Invoke + 20412
    6   ServiceManager-Launcher.dylib
    0x000000010f829616 Invoke + 21187
    7   ServiceManager-Launcher.dylib
    0x000000010f829cd7 Invoke + 22916
    8   ServiceManager-Launcher.dylib
    0x000000010f829f41 Invoke + 23534
    9   ServiceManager-Launcher.dylib
    0x000000010f82c61d Invoke + 33482
    10  ServiceManager-Launcher.dylib
    0x000000010f82c775 Invoke + 33826
    11  ServiceManager-Launcher.dylib
    0x000000010f82cfb2 Invoke + 35935
    12  ServiceManager-Launcher.dylib
    0x000000010f82d0ad Invoke + 36186
    13  ServiceManager-Launcher.dylib
    0x000000010f81fd6b Login + 480
    14  ServiceManager-Launcher.dylib
    0x000000010f8237ad Login + 15394
    15  ServiceManager-Launcher.dylib
    0x000000010f82d412 Invoke + 37055
    16  ServiceManager-Launcher.dylib
    0x000000010f82f253 Invoke + 44800
    17  libsystem_c.dylib        
    0x00007fff885ef8bf _pthread_start + 335
    18  libsystem_c.dylib        
    0x00007fff885f2b75 thread_start + 13
    Thread 33:
    0   libsystem_kernel.dylib   
    0x00007fff88f50192 __workq_kernreturn + 10
    1   libsystem_c.dylib        
    0x00007fff885f1594 _pthread_wqthread + 758
    2   libsystem_c.dylib        
    0x00007fff885f2b85 start_wqthread + 13
    Thread 34:
    0   libsystem_kernel.dylib   
    0x00007fff88f50192 __workq_kernreturn + 10
    1   libsystem_c.dylib        
    0x00007fff885f1594 _pthread_wqthread + 758
    2   libsystem_c.dylib        
    0x00007fff885f2b85 start_wqthread + 13
    Thread 35:
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x0000000101911698  rcx: 0x0000000143d90aac  rdx: 0x0000000143d90aac
      rdi: 0x0000000000000000  rsi: 0x0000000126b00000  rbp: 0x00007fff5fbf7040  rsp: 0x00007fff5fbf7030
       r8: 0x0000000000000000   r9: 0x0000000126871ee0  r10: 0x00000000b55b38e3  r11: 0x00000000c0ac2d53
      r12: 0x00007fff5fbf7060  r13: 0x00000001019c4010  r14: 0x0000000144079600  r15: 0x00000001018e86e0
      rip: 0x00000001004480c8  rfl: 0x0000000000010206  cr2: 0x0000000000000099
    Logical CPU: 2
    Binary Images:
    0x100000000 -   
    0x10187aff7 +com.adobe.illustrator (722 - 16.0.0) <C1330795-8FA8-BB65-C941-AA36D03394E3> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    0x101abe000 -   
    0x102803ff7 +libicudata.40.0.dylib (40.0.0 - compatibility 40.0.0) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
    0x102816000 -   
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    0x1070b2000 -   
    0x10711ffe

    Noted about the pastebin. If I could edit the orginal post, I would - I don't see an option to do so though?
    Anyway, updates applied. Crash still occuring.
    For full disclosure, the crash is only happenning currently on a specific file. Sadly, that specific file is the project that I am currently working on. If this is an isolated case, then I can live with it, but the problem is that I've now lost all of my work from yesterday and I'm worried that I'll end up losing all of my work again on the next version of the file.
    This is the first time that Illustrator has started acting up and it appears to be out of the blue - no other app installs or fonts or plugin's etc. I have had some random photoshop crashes as well as of late, log is below for that if that helps.
    Here's the pastebin link for the most recent AI crash log after the updates you asked me to apply: http://pastebin.com/8sPBLNA9
    Here is the pastebin link for a recent Photoshop crash log: http://pastebin.com/XrvhfEzm

  • Illustrator CS6 crashing constantly

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    Nobody can help you without proper system info and crash logs.
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  • HOW DO I STOP ILLUSTRATOR CS6 FROM CRASHING?

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    FOUND IT! thank you so much!!! this is the crash error!
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