My Illustrator CS6 will not launch

Question

I was working with an AI file in Illustrator today. Everything was working fine and I made some edits and placed the file in my inDesign document.  I saw another change I wanted to make so I right clicked on the file and selected Edit with Illustrator.  I received a Windows pop up box that said, "Adobe Illustrator CS6 has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." The only option was to click the "Close program" button.  No other info was given.  For the last two  hours I have been searching Google, these forums and asking some of my Illustrator friends if they had any ideas.
I can open the program by holding down the shift key and I can even open a file but no features are available  (See image)  As you can see most of the options in the windows are missing.  Even if I open a file, nothing in the Window menu is available and even preferences will not open.  I can't even use shortcuts.
Google says you can reset/delete preferences by holding shift - control - at while opening the program. This still doesn't work and the system crashes on the load of ColorHarmony.aip
I have not reinstalled the software because after reading other issues on the net that were very similar to mine, this did not help.  I was working with fonts and deleted one because it didn't work at all.  I don't remember the name but I know it started with a T.  When I went to Windows/Fonts the font only came up as hahahah hahaha instead of characters of the alphabet.  So, I deleted it thinking something is up with this font.  Maybe I've messed up a required font?
I am running Illustrator CS6 16.0.3 64bit.
I finally found an article that pointed me to three logs.  There was nothing with the date and time of my last attempt to open the software in PDApp.log.  The file oobelib.log had the following info from my last attempt to open the program:
2015-02-27 00:15:20 [6512]  Adobe Silent Activator: ***********Silent Activator Launched = 7.0.1.107,7.1 ************
2015-02-27 00:15:20 [6512]  SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.360321).
2015-02-27 00:15:20 [6512]  SLCoreService: Service construction took 0.0 ms and succeed.
2015-02-27 00:15:20 [6512]  PCDService: PCD Service in non-threaded mode
2015-02-27 00:15:20 [6512]  AXFBLicensing: All function pointers successfully retrieved
2015-02-27 00:15:20 [6512]  Activation: ProcessXMLFile : XML File successfully parsed!
2015-02-27 00:15:20 [6512]  Activation: LEID=Illustrator-CS6-Win-GM DLEID=DesignWebSuitePremium-CS6-Win-GM ELEID=DesignWebSuitePremium-CS6-Win-GM LOCALE=en_US APPAMT = C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT DAMT = C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT
2015-02-27 00:15:20 [6512]  HEADLESS MODE: HEADLESS MODE is : LaunchMode_UI
2015-02-27 00:15:20 [6512]  SLCoreService: Syncing to license store...
2015-02-27 00:15:20 [6512]  SLCoreService: Found server mkey.
2015-02-27 00:15:20 [6512]  SLCoreService: Loading license references...
2015-02-27 00:15:20 [6512]  SLCoreService: Found 4 license file(s)
2015-02-27 00:15:20 [6512]  SLCoreService: Parsing license file [202753869.lic] succeed.
2015-02-27 00:15:20 [6512]  SLCoreService: Parsing license file [218912877.lic] succeed.
2015-02-27 00:15:20 [6512]  SLCoreService: Parsing license file [250161213.lic] succeed.
2015-02-27 00:15:20 [6512]  SLCoreService: Parsing license file [28738525.lic] succeed.
2015-02-27 00:15:20 [6512]  SLCoreService: License store synchronization took 44.3 ms and succeed.
2015-02-27 00:15:20 [6512]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [6512]  Activation: SA functionality for post-chrome mode
2015-02-27 00:15:20 [6512]  Activation: ExpirySerialNumber : Expiration data found.
2015-02-27 00:15:20 [6512]  Activation: ExpirySerialNumber : Serial Number not expired.
2015-02-27 00:15:20 [6512]  SLCoreService: Shutting down SLCore 2.0 Release (build 2.0.1.360321).
2015-02-27 00:15:20 [6512]  SLCoreService: Service destruction took 0.4 ms and succeed.
2015-02-27 00:15:20 [6512]  Adobe Silent Activator: Checking for other cached SA jobs....
2015-02-27 00:15:20 [6512]  PCDService: PCD Service in non-threaded mode
2015-02-27 00:15:20 [6512]  PCDService: Failed to read value for key [DATA] in hive [SAFILELIST] from cache : 769
2015-02-27 00:15:20 [6512]  Adobe Silent Activator: No cached jobs found !
2015-02-27 00:15:20 [6512]  Adobe Silent Activator: ***********Silent Activator End*******************
**** NEXT LOG - AMT3.LOG ****
The next next file my resource told me to look at was amt3.log.  This file consist of the following info:
2015-02-27 00:15:16 [5484]  AMT: START SESSION, library version 6.0.0.75,6.0
2015-02-27 00:15:16 [5484]  AMT: Initializing C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\
2015-02-27 00:15:16 [5484]  AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
2015-02-27 00:15:16 [5484]  AMT: Virtualization Turned off
2015-02-27 00:15:16 [5484]  PCDService: PCD Service in non-threaded mode
2015-02-27 00:15:16 [5484]  performance: AMTPreObtainProductLicense took 1.039846 ms
2015-02-27 00:15:16 [5484]  AMT: RW check key updated !
2015-02-27 00:15:16 [5484]  AMT: App Product Locale [0] = en_US
2015-02-27 00:15:16 [5484]  config: Loading configuration for C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT\application.xml
2015-02-27 00:15:16 [5484]  config: Found payload code {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}
2015-02-27 00:15:16 [5484]  PCDService: found driver code {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:16 [5484]  config: config: Host app was installed, using installed license configuration.
2015-02-27 00:15:16 [5484]  PCDService: Failed to read value for key [FLMap] in hive [Illustrator-CS6-Win-GM{|}ALL] from cache : 769
2015-02-27 00:15:16 [5484]  config: Setting current license to the driver at startup because no mapping was found.
2015-02-27 00:15:16 [5484]  config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [ALL]
2015-02-27 00:15:16 [5484]  config: payload code: {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}
2015-02-27 00:15:16 [5484]  config: driver payload code: {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:16 [5484]  config: driver licensing code: DesignWebSuitePremium-CS6-Win-GM
2015-02-27 00:15:16 [5484]  config: current licensing code: DesignWebSuitePremium-CS6-Win-GM
2015-02-27 00:15:16 [5484]  config: current locale code: ALL
2015-02-27 00:15:16 [5484]  config: Done loading configuration
2015-02-27 00:15:16 [5484]  config: Setting insalled locales
2015-02-27 00:15:16 [5484]  config: Changing locale to "en_US" because old locale "" is not in the new list of installed languages
2015-02-27 00:15:16 [5484]  AMT: Installed Locale  [0] = en_US
2015-02-27 00:15:16 [5484]  AMT: Reordered Locale  [0] = en_US
2015-02-27 00:15:16 [5484]  AMT: config: Finding license info for payload: {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:16 [5484]  AMT: config: PayloadCode: {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}
2015-02-27 00:15:16 [5484]  AMT: config: Driver PayloadCode: {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:16 [5484]  AMT: config: Installed LicensingCode: DesignWebSuitePremium-CS6-Win-GM
2015-02-27 00:15:16 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:16 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484]  PCDService: No value for key [BridgeTalkCode] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484]  PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484]  PCDService: No value for key [EULA] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484]  PCDService: No value for key [Registration] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484]  PCDService: No value for key [Registration] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:16 [5484]  PCDService: No value for key [Growl] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484]  PCDService: No value for key [Growl] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:16 [5484]  PCDService: No value for key [EULAForPassive] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484]  PCDService: No value for key [EULAForPassive] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484]  PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484]  PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:16 [5484]  PCDService: No value for key [SuiteFeatureCount] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484]  AMT: Application can be serialized (Non Passive App).
2015-02-27 00:15:16 [5484]  PCDService: Failed to read value for key [LicensedLocales] in hive [Illustrator-CS6-Win-GM{|}LicLoc] from cache : 769
2015-02-27 00:15:16 [5484]  config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [en_US]
2015-02-27 00:15:16 [5484]  config: Enigma Data Found from SLCache
2015-02-27 00:15:16 [5484]  PCDService: Failed to read value for key [AMTConfigPath] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] from cache : 769
2015-02-27 00:15:16 [5484]  PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484]  AMT: Subsequent launch (serial [90148713156021585045]).
2015-02-27 00:15:16 [5484]  AMT: Application state initialized.  Obtaining Product License.
2015-02-27 00:15:16 [5484]  AMT: Obtaining client features from cache.
2015-02-27 00:15:16 [5484]  AMT: Obtaining client product info from cache.
2015-02-27 00:15:16 [5484]  PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484]  PCDService: No value for key [ENABLE_GUEST] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484]  PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484]  AMT: Running in PROV_APP
2015-02-27 00:15:16 [5484]  PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484]  PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484]  PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484]  config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:16 [5484]  config: Using default media policy RET
2015-02-27 00:15:16 [5484]  uiswitch: EULA has already been accepted.
2015-02-27 00:15:16 [5484]  AMT: This is a subsequent launch. Deferring services.
2015-02-27 00:15:16 [5484]  performance: AMTObtainProductLicense took 24.793335 ms
2015-02-27 00:15:18 [5484]  AMT: Pre-Validating Product License.
2015-02-27 00:15:18 [5484]  AMT: Services not yet loaded in this session.
2015-02-27 00:15:18 [5484]  AMT: Loading services in background to get ready for Validate call.
2015-02-27 00:15:18 [5484]  AMT: Spawning background thread to load services.
2015-02-27 00:15:18 [5484]  performance: AMTPreValidateProductLicense took 142.779556 ms
2015-02-27 00:15:18 [5484]  AMT: Starting work on prevalidate thread.
2015-02-27 00:15:18 [5484]  AMT: Looking for alternate serial if any.
2015-02-27 00:15:18 [5484]  AMT: Found Serial = 901487131560215850457198
2015-02-27 00:15:18 [5484]  AMT: AMTPlugPlug : Get Licensing information
2015-02-27 00:15:18 [5484]  AMT: Looking for alternate serial if any.
2015-02-27 00:15:18 [5484]  AMT: Found Serial = 901487131560215850457198
2015-02-27 00:15:18 [5484]  AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit
2015-02-27 00:15:18 [5484]  AMT: PlugPlug : Can Go Online returned as true
2015-02-27 00:15:19 [5484]  AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map
2015-02-27 00:15:19 [5484]  AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo
2015-02-27 00:15:19 [5484]  performance: AMTPlugPlugRequest took 1036.806396 ms
2015-02-27 00:15:19 [5484]  AMT: Looking for alternate serial if any.
2015-02-27 00:15:20 [5484]  AMT: RW check key updated !
2015-02-27 00:15:20 [5484]  AMT: AMT: PreValidating Product License.
2015-02-27 00:15:20 [5484]  AMT: Launch Workflow not yet done in this session.
2015-02-27 00:15:20 [5484]  AMT: Starting Background Subsequent Launch Workflow
2015-02-27 00:15:20 [5484]  AMT: Starting ALM workflow.
2015-02-27 00:15:20 [5484]  AMT: Initializing ALM for serialized activation.
2015-02-27 00:15:20 [5484]  ALMService: Initializing as licensed app
2015-02-27 00:15:20 [5484]  ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)
2015-02-27 00:15:20 [5484]  SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.301001).
2015-02-27 00:15:20 [5484]  SLCoreService: Service construction took 0.0 ms and succeed.
2015-02-27 00:15:20 [5484]  ALM: _info_: LEID passed DesignWebSuitePremium-CS6-Win-GM is used to configure SLCore = 0
2015-02-27 00:15:20 [5484]  ALM: _info_: Host app is Licensable App
2015-02-27 00:15:20 [5484]  AMT: Found Serial = 901487131560215850457198
2015-02-27 00:15:20 [5484]  AMT: AMTPlugPlug : Get Licensing information
2015-02-27 00:15:20 [5484]  AMT: Looking for alternate serial if any.
2015-02-27 00:15:20 [5484]  ALM: _info_: Got DOM List from FA_Set
2015-02-27 00:15:20 [5484]  AMT: Found Serial = 901487131560215850457198
2015-02-27 00:15:20 [5484]  ALM: _info_: Found LEID Illustrator-CS6-Win-GM with AMT Path C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT
2015-02-27 00:15:20 [5484]  ALM: _info_: Found LEID DesignWebSuitePremium-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT
2015-02-27 00:15:20 [5484]  ALM: _info_: Found LEID VideoSuitePremium-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\VideoSuitePremium-CS6-Win-GM
2015-02-27 00:15:20 [5484]  PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:20 [5484]  config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:20 [5484]  config: Using default media policy RET
2015-02-27 00:15:20 [5484]  ALM: _info_: MediaTagPolicy is RET
2015-02-27 00:15:20 [5484]  PCDService: No value for key [NTL_WO_SN] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10
2015-02-27 00:15:20 [5484]  ALM: _info_: Canonical LEID is Illustrator-CS6-Win-GM
2015-02-27 00:15:20 [5484]  ALM: _info_: Driver LEID is DesignWebSuitePremium-CS6-Win-GM
2015-02-27 00:15:20 [5484]  ALM: _info_: Set Running Locale to en_US
2015-02-27 00:15:20 [5484]  AMT: Performing ALM silent license verification.
2015-02-27 00:15:20 [5484]  ALM: _info_: Validate license at Post-Chrome time, running locale is en_US
2015-02-27 00:15:20 [5484]  ALM: _info_: Searching license for locale en_US ...
2015-02-27 00:15:20 [5484]  AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit
2015-02-27 00:15:20 [5484]  AMT: PlugPlug : Can Go Online returned as true
2015-02-27 00:15:20 [5484]  PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
2015-02-27 00:15:20 [5484]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US
2015-02-27 00:15:20 [5484]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2015-02-27 00:15:20 [5484]  ALM: _info_: Found existing serialization under LEID DesignWebSuitePremium-CS6-Win-GM, the serial number locale is en_US
2015-02-27 00:15:20 [5484]  ALM: _info_: This is the running locale, stop the search
2015-02-27 00:15:20 [5484]  AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map
2015-02-27 00:15:20 [5484]  PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
2015-02-27 00:15:20 [5484]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US
2015-02-27 00:15:20 [5484]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2015-02-27 00:15:20 [5484]  AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo
2015-02-27 00:15:20 [5484]  performance: AMTPlugPlugRequest took 347.622284 ms
2015-02-27 00:15:20 [5484]  PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
2015-02-27 00:15:20 [5484]  PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
2015-02-27 00:15:20 [5484]  config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [en_US]
2015-02-27 00:15:20 [5484]  SLCoreService: Syncing to license store...
2015-02-27 00:15:20 [5484]  SLCoreService: Found server mkey.
2015-02-27 00:15:20 [5484]  SLCoreService: Loading license references...
2015-02-27 00:15:20 [5484]  SLCoreService: Found 4 license file(s)
2015-02-27 00:15:20 [5484]  SLCoreService: Parsing license file [202753869.lic] succeed.
2015-02-27 00:15:20 [5484]  SLCoreService: Parsing license file [218912877.lic] succeed.
2015-02-27 00:15:20 [5484]  SLCoreService: Parsing license file [250161213.lic] succeed.
2015-02-27 00:15:20 [5484]  SLCoreService: Parsing license file [28738525.lic] succeed.
2015-02-27 00:15:20 [5484]  SLCoreService: License store synchronization took 66.2 ms and succeed.
2015-02-27 00:15:20 [5484]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484]  ALM: _info_: License Is Valid.
2015-02-27 00:15:20 [5484]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484]  PCDService: No value for key [PDApp_WF] in hive [DesignWebSuitePremium-CS6-Win-GM] in cache : 519
2015-02-27 00:15:20 [5484]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484]  ALM: _info_: Performing Disabled Check
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_10.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_Base_10.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_Distiller_10.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_Professional_10.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_Base_5.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_CameraRaw_5.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_ColorSettings_5.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_MiniBridge_2.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature CreativeSuite_6.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature CreativeSuite_DesignWebPremium_6.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Dreamweaver_12.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Dreamweaver_Base_12.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Fireworks_12.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Fireworks_Base_12.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Flash_12.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Flash_Base_12.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Flash_Pro_12.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Illustrator_16.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Illustrator_Base_16.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature InDesign_8.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature InDesign_Base_8.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature MediaEncoder_Base_3.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Photoshop_13.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Photoshop_Base_13.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Photoshop_Premium_13.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: No value for key [DataColl] in user dictionary.
2015-02-27 00:15:20 [5484]  ALM: _info_: No data collection required
2015-02-27 00:15:20 [5484]  ALM: _info_: Launching Silent Activator in Emergency Mode...
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_10.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_Base_10.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_Distiller_10.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Acrobat_Professional_10.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_Base_5.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_CameraRaw_5.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_ColorSettings_5.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Bridge_MiniBridge_2.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature CreativeSuite_6.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature CreativeSuite_DesignWebPremium_6.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Dreamweaver_12.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Dreamweaver_Base_12.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Fireworks_12.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Fireworks_Base_12.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Flash_12.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Flash_Base_12.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Flash_Pro_12.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Illustrator_16.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Illustrator_Base_16.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature InDesign_8.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature InDesign_Base_8.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature MediaEncoder_Base_3.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Photoshop_13.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Photoshop_Base_13.0 is enabled.
2015-02-27 00:15:20 [5484]  SLCoreService: Feature Photoshop_Premium_13.0 is enabled.
2015-02-27 00:15:20 [5484]  PCDService: No value for key [ALM_Info_S1] in hive [DesignWebSuitePremium-CS6-Win-GM{|}en_US] in cache : 519
2015-02-27 00:15:20 [5484]  ALM: _info_: Performing Block Check
2015-02-27 00:15:20 [5484]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484]  ALM: _info_: Block Check ByPassed
2015-02-27 00:15:20 [5484]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484]  ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.577 sec)
2015-02-27 00:15:20 [5484]  ALM: _info_: ALM_License_SilentValidate return license status: Valid And Activated
2015-02-27 00:15:20 [5484]  config: Enigma Data Found from SLCache
2015-02-27 00:15:20 [5484]  AMT: License check shows serialized product is already activated.
2015-02-27 00:15:20 [5484]  PCDService: No value for key [STORE_URL] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:20 [5484]  PCDService: Failed to get enigma data from hive [901487007673310060752956]: 769
2015-02-27 00:15:20 [5484]  PCDService: Failed to get enigma data from hive [901487007673310060752956]: 769
2015-02-27 00:15:20 [5484]  PCDService: Failed to get enigma data from hive [901487007673310060752956]: 769
2015-02-27 00:15:20 [5484]  PCDService: No value for key [NTL_WO_SN] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:20 [5484]  AMT: Running in PROV_APP
2015-02-27 00:15:20 [5484]  uiswitch: Key Value WorkFlowType [SilentActivator]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value LaunchMode [postchrome]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppName [CS6 Design and Web Premium]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppPath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppLaunchPath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppRunningLEID [Illustrator-CS6-Win-GM]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppDriverLEID [DesignWebSuitePremium-CS6-Win-GM]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppLicensingLEID [DesignWebSuitePremium-CS6-Win-GM]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value AdobeCode [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value DriverAdobeCode [{402F6F2E-5683-491C-977D-0CA599A07CAF}]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppAMTPath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppDriverAMTPath [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppLicensingAMTPath [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppTrialSerialNumber [901487007673310060752956]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value ShowEULA [false]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value BuyURL [http://www.adobe.com/go/buy?]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value AdobeIDCreated [true]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppAMTBkGndFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT\LMResources\background.png]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppAMTLogoFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT\LMResources\adobelogo.png]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppAMTLicenseAFAQFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\OBLRes\en_US\LicenseFAQ.html]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppAMTConnectionFAQFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\OBLRes\en_US\ConnectionFAQ.html]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppRunningLocale [en_US]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppListOfLocales [en_US]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppProcessID []
2015-02-27 00:15:20 [5484]  uiswitch: Key Value ProductID [543]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value ProductVersion [6.0]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value Platform [0]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppHostAppType [ALM_HostAppType_LicensedProduct]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value AppEULAFolderPath []
2015-02-27 00:15:20 [5484]  uiswitch: Key Value NoTrial [0]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value UpgradeCheckRequired [0]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value ExtendedProfileRegURL [http://www.adobe.com/go/adobemembership?productID=543&release=6.0&platform=0&locale=en_US& source=PCSTHX]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value ClaimSource [nag_trial]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value RefreshWF [0]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value TrialGrace [30]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value TrialLeft [30]
2015-02-27 00:15:20 [5484]  uiswitch: Key Value ApplicationLaunchMode [LaunchMode_UI]
2015-02-27 00:15:20 [5484]  uiswitch: SilentActivator
2015-02-27 00:15:20 [5484]  uiswitch: Silent Activator
2015-02-27 00:15:20 [5484]  uiswitch: Launched
2015-02-27 00:15:20 [5484]  ALM: _info_: Entered ALM_NeedANAG
2015-02-27 00:15:20 [5484]  PCDService: No value for key [ADOBEID_EXT_PROFILE] in hive [901487131560215850457198] in cache : 519
2015-02-27 00:15:20 [5484]  ALM: _info_: Exiting ALM_NeedANAG
2015-02-27 00:15:20 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:20 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:20 [5484]  PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:20 [5484]  PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:20 [5484]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2015-02-27 00:15:20 [5484]  ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\updaternotifications.dll
2015-02-27 00:15:20 [5484]  ServiceLoader: Found library C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\updaternotifications.dll
2015-02-27 00:15:20 [5484]  AUMService: IsUpdaterEnabled call
2015-02-27 00:15:20 [5484]  AUMService: IsUpdaterEnabled call succeeded
2015-02-27 00:15:20 [5484]  ALM: _info_: Deactivation menu is enabled
2015-02-27 00:15:20 [5484]  AMT: Completed Launch Workflow successfully.
2015-02-27 00:15:20 [5484]  AMT: Calling AUM API to create scheduler entry to be used by updater.
2015-02-27 00:15:20 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:20 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:20 [5484]  PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:20 [5484]  PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:20 [5484]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2015-02-27 00:15:20 [5484]  AUMService: IsUpdaterEnabled call
2015-02-27 00:15:20 [5484]  AUMService: IsUpdaterEnabled call succeeded
2015-02-27 00:15:20 [5484]  AUMService: Get LEID xml call
2015-02-27 00:15:20 [5484]  AUMService: Get LEID XML call succeeded
2015-02-27 00:15:20 [5484]  AMT: AUM GetLEID called with status =0.
2015-02-27 00:15:20 [5484]  AMT: Checking client features against cache.
2015-02-27 00:15:20 [5484]  AMT: Feature Illustrator_Base 16.0 is licensed (was licensed).
2015-02-27 00:15:20 [5484]  AMT: Feature Bridge_Base 4.0 is unlicensed (was unlicensed).
2015-02-27 00:15:20 [5484]  AMT: Feature MobileCenter_Base 3.0 is unlicensed (was unlicensed).
2015-02-27 00:15:20 [5484]  AMT: Validating client product info against cache.
2015-02-27 00:15:20 [5484]  PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:20 [5484]  AMT: Starting Data Collection for SWTag_Init()
2015-02-27 00:15:20 [5484]  AMT: DoISOTagging() productCanonicalLEID = Illustrator-CS6-Win-GM;outMappedLEID =  DesignWebSuitePremium-CS6-Win-GM, unused = DesignWebSuitePremium-CS6-Win-GM
2015-02-27 00:15:20 [5484]  AMT: DoISOTagging() productPayloadCode = {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582};driverPayloadCode =  {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:20 [5484]  AMT: SWTag_Init() Tags Arguments CS6 Design and Web Premium; DesignWebSuitePremium-CS6-Win-GM; en_US
2015-02-27 00:15:20 [5484]  AMT: DoISOTagging() License Status = activated
2015-02-27 00:15:20 [5484]  AMT: DoISOTagging() Tags 901487131560215850457198; 6.0; VOLUME
2015-02-27 00:15:20 [5484]  AMT: DoISOTagging() Product Version 6; 0
2015-02-27 00:15:20 [5484]  AMT: AMT: Product License PreValidated.
2015-02-27 00:15:20 [5484]  AMT: Prevalidate indicates license is good and no UI required.
2015-02-27 00:15:20 [5484]  performance: PreValidate thread took 1107.258911 ms
2015-02-27 00:16:39 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:16:39 [5484]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:16:39 [5484]  PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:16:39 [5484]  PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:16:39 [5484]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2015-02-27 00:16:39 [5484]  AUMService: UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd call
2015-02-27 00:16:39 [5484]  AUMService: UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd call succeeded
2015-02-27 00:16:39 [5484]  AMT: AUM UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd called with status =0.
2015-02-27 00:16:39 [5484]  ALMService: Terminating
2015-02-27 00:16:39 [5484]  SLCoreService: Shutting down SLCore 2.0 Release (build 2.0.1.301001).
2015-02-27 00:16:39 [5484]  SLCoreService: Service destruction took 9.4 ms and succeed.
2015-02-27 00:16:39 [5484]  ALM: _info_: End ALM
2015-02-27 00:16:39 [5484]  performance: AMTReleaseProductLicense took 10.994947 ms
2015-02-27 00:16:39 [5484]  AMT: END SESSION.
Obviously this stuff means absolutely nothing to me.  I only hope it means something to one of you so you can help me get this figured out.
Thank you in advance.
Kim

Answer 1

Kim I reviewed the account you used to post to this forum and there is no registered software titles under the account.  My apologies but this is likely what is leading to the difficulty with the correct contact options being offered to you.
I would recommend contacting our support team at Contact Customer Care.  This link should allow you to speak with a member of our support team without having a software titled registered.
Alternately you can register your CS6 software title by following the steps listed in Find your serial number quickly.
Finally if you continue to face difficulties contacting our support team then please verify the contact information located under your account at http://www.adobe.com/ and I can request a member of our support team contact you directly.  Once you have made this verification if you can either private message me or update this discussion I will submit the request.