My Imac 17" stopped working, repair says Motherboard? Help!
My trusty 17' Intel Imac stopped working, repair shops says its the motherboard and can not be repaired. Any suggestions? Help!
Thank you - Jeff
Time for a new iMac. Even if you could find another shop that would repair it, it wouldn't be worth putting a lot of money in. Better use of the money to put towards a new or refurb.
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i cal apple from israel i say i gat i phone5 in the philippines and it stop working the say bring it to us apple and i gat ther the say sand it to hong kong ?
iPhone warranty is valid only in country of original purchase.
If the iPhone was originally sold in the Philipines, it must be
returned to there for repair/replacement. You must take it or
send it to a friend/relative there to take to Apple repair in the
Philipines. Apple does not accept international shipments for
repair nor does Apple ship out of the country after repair.
If Apple told you that the iPhone had to go to Hong Kong for repair,
then the iPhone was originally sold in Hong Kong and then resold
to you in the Philipines. In that case, take it to Hong Kong. -
iMAC suddenly stops working,display is on but key board and mouse does not respond.I changed keyboard with usb also but still same.even wifi stops working also.PLEASE HELP before there was some kernel panic errors , i updated every thing, installed an original osx mountain Lion. taken to Apple service center. They found nothing wrong with hard ware. But i am having still the same problems. It just stops responding to keyboard, mouse even wifi goes off some time. I thought it may be keyboard mouse problem so i changed them to normal usb keyboard and mouse but still the same. PLEASE PLEAE HELP. -------- LAST ERROR REPORT IS BELOW Interval Since Last Panic Report: 687085 sec Panics Since Last Report: 2 Anonymous UUID: 48C67BCC-4ADB-0131-8FCC-DBD9C01FBB0C Fri Jul 19 17:23:01 2013 panic(cpu 0 caller 0xffffff80096b8655): Kernel trap at 0xffffff7f8a53f351, type 14=page fault, registers: CR0: 0x000000008001003b, CR2: 0x0000000000000060, CR3: 0x000000000bf36000, CR4: 0x0000000000000660 RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000000000000018, RDX: 0x0000000000000004 RSP: 0xffffff8089c4ba60, RBP: 0xffffff8089c4ba80, RSI: 0x0000000000000060, RDI: 0x00000000ffffff8f R8: 0x00000000000000ff, R9: 0x0000000000000019, R10: 0xffffff8074831004, R11: 0x0000000000000008 R12: 0x0000000000000000, R13: 0xffffff807482e0ec, R14: 0x00000000ffffffff, R15: 0x0000000000000000 RFL: 0x0000000000010297, RIP: 0xffffff7f8a53f351, CS: 0x0000000000000008, SS: 0x0000000000000010 Fault CR2: 0x0000000000000060, Error code: 0x0000000000000000, Fault CPU: 0x0 Backtrace (CPU 0), Frame : Return Address 0xffffff8089c4b700 : 0xffffff800961d626 0xffffff8089c4b770 : 0xffffff80096b8655 0xffffff8089c4b940 : 0xffffff80096ce17d 0xffffff8089c4b960 : 0xffffff7f8a53f351 0xffffff8089c4ba80 : 0xffffff7f8a525ff5 0xffffff8089c4bac0 : 0xffffff7f8a53a352 0xffffff8089c4bb50 : 0xffffff7f8a50da56 0xffffff8089c4bbb0 : 0xffffff7f8a4e5c36 0xffffff8089c4bbf0 : 0xffffff7f8a4e71b4 0xffffff8089c4bc20 : 0xffffff7f8a547d3c 0xffffff8089c4bc50 : 0xffffff7f8a4fad5b 0xffffff8089c4be00 : 0xffffff7f8a4f8a9e 0xffffff8089c4be40 : 0xffffff7f8a4fee0e 0xffffff8089c4be80 : 0xffffff7f8a5454df 0xffffff8089c4beb0 : 0xffffff7f8a58c82e 0xffffff8089c4bf00 : 0xffffff8009a4b1ab 0xffffff8089c4bf60 : 0xffffff800963e25e 0xffffff8089c4bfb0 : 0xffffff80096b3137 Kernel Extensions in backtrace: com.apple.driver.AirPort.Atheros40(600.72.2)[EBF8D6E8-59C6-3C1C-9549-32DDA193B1 D2]@0xffffff7f8a4ad000->0xffffff7f8a5f5fff dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f89c83000 dependency: com.apple.iokit.IO80211Family(530.4)[E86BEE31-8EE0-34BE-A53F-2571D85CC628]@0xff ffff7f8a43e000 dependency: com.apple.iokit.IONetworkingFamily(3.0)[F02560D1-ADE6-3AD9-8D05-43CB2B7C8B87]@0 xffffff7f89ddc000 BSD process name corresponding to current thread: kernel_task Mac OS version: 12E55 Kernel version: Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64 Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36 Kernel slide: 0x0000000009400000 Kernel text base: 0xffffff8009600000 System model name: iMac10,1 (Mac-F2268DC8) System uptime in nanoseconds: 397672779228 last loaded kext at 256566570174: com.apple.filesystems.msdosfs 1.8.1 (addr 0xffffff7f8b624000, size 65536) last unloaded kext at 363393284081: com.apple.filesystems.msdosfs 1.8.1 (addr 0xffffff7f8b624000, size 57344) loaded kexts: com.apple.filesystems.smbfs 1.8.4 com.apple.driver.AudioAUUC 1.60 com.apple.driver.AppleHDA 2.3.7fc4 com.apple.driver.AppleMikeyHIDDriver 122 com.apple.driver.AGPM 100.12.87 com.apple.driver.AppleHWSensor 1.9.5d0 com.apple.driver.AppleUpstreamUserClient 3.5.10 com.apple.kext.AMDFramebuffer 8.1.2 com.apple.driver.AppleMikeyDriver 2.3.7fc4 com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0 com.apple.driver.AppleLPC 1.6.0 com.apple.driver.AppleBacklight 170.2.5 com.apple.driver.AppleMCCSControl 1.1.11 com.apple.ATIRadeonX2000 8.1.2 com.apple.iokit.IOUserEthernet 1.0.0d1 com.apple.iokit.IOBluetoothSerialManager 4.1.4f2 com.apple.Dont_Steal_Mac_OS_X 7.0.0 com.apple.driver.ApplePolicyControl 3.4.5 com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.4f2 com.apple.filesystems.autofs 3.0 com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1 com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1 com.apple.BootCache 34 com.apple.driver.AppleIRController 320.15 com.apple.iokit.SCSITaskUserClient 3.5.5 com.apple.driver.AppleUSBCardReader 3.1.7 com.apple.driver.XsanFilter 404 com.apple.iokit.IOAHCIBlockStorage 2.3.1 com.apple.driver.AppleUSBHub 5.5.5 com.apple.driver.AppleFWOHCI 4.9.6 com.apple.driver.AirPort.Atheros40 600.72.2 com.apple.driver.AppleRTC 1.5 com.apple.driver.AppleAHCIPort 2.5.2 com.apple.nvenet 2.0.19 com.apple.driver.AppleUSBEHCI 5.5.0 com.apple.driver.AppleUSBOHCI 5.2.5 com.apple.driver.AppleEFINVRAM 1.7 com.apple.driver.AppleHPET 1.8 com.apple.driver.AppleACPIButtons 1.7 com.apple.driver.AppleSMBIOS 1.9 com.apple.driver.AppleACPIEC 1.7 com.apple.driver.AppleAPIC 1.6 com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0 com.apple.nke.applicationfirewall 4.0.39 com.apple.security.quarantine 2.1 com.apple.driver.AppleIntelCPUPowerManagement 196.0.0 com.apple.driver.DspFuncLib 2.3.7fc4 com.apple.iokit.IOAudioFamily 1.8.9fc11 com.apple.kext.OSvKernDSPLib 1.6 com.apple.driver.IOPlatformPluginLegacy 1.0.0 com.apple.driver.AppleSMBusPCI 1.0.11d0 com.apple.driver.IOPlatformPluginFamily 5.3.0d51 com.apple.driver.AppleBacklightExpert 1.0.4 com.apple.driver.AppleSMBusController 1.0.11d0 com.apple.kext.AMD4600Controller 8.1.2 com.apple.kext.AMDSupport 8.1.2 com.apple.iokit.IOSurface 86.0.4 com.apple.iokit.IOSerialFamily 10.0.6 com.apple.iokit.IOBluetoothFamily 4.1.4f2 com.apple.driver.AppleGraphicsControl 3.4.5 com.apple.iokit.IONDRVSupport 2.3.7 com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2 com.apple.kext.triggers 1.0 com.apple.iokit.IOFireWireIP 2.2.5 com.apple.driver.AppleSMC 3.1.4d2 com.apple.driver.AppleHDAController 2.3.7fc4 com.apple.iokit.IOGraphicsFamily 2.3.7 com.apple.iokit.IOHDAFamily 2.3.7fc4 com.apple.iokit.IOUSBHIDDriver 5.2.5 com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5 com.apple.iokit.IOBDStorageFamily 1.7 com.apple.iokit.IODVDStorageFamily 1.7.1 com.apple.iokit.IOCDStorageFamily 1.7.1 com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5 com.apple.iokit.IOUSBMassStorageClass 3.5.1 com.apple.driver.AppleUSBMergeNub 5.5.5 com.apple.driver.AppleUSBComposite 5.2.5 com.apple.iokit.IOAHCISerialATAPI 2.5.1 com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5 com.apple.iokit.IOUSBUserClient 5.5.5 com.apple.iokit.IOFireWireFamily 4.5.5 com.apple.iokit.IO80211Family 530.4 com.apple.iokit.IOAHCIFamily 2.3.1 com.apple.iokit.IONetworkingFamily 3.0 com.apple.iokit.IOUSBFamily 5.6.0 com.apple.driver.NVSMU 2.2.9 com.apple.driver.AppleEFIRuntime 1.7 com.apple.iokit.IOHIDFamily 1.8.1 com.apple.iokit.IOSMBusFamily 1.1 com.apple.security.sandbox 220.3 com.apple.kext.AppleMatch 1.0.0d1 com.apple.security.TMSafetyNet 7 com.apple.driver.DiskImages 345 com.apple.iokit.IOStorageFamily 1.8 com.apple.driver.AppleKeyStore 28.21 com.apple.driver.AppleACPIPlatform 1.7 com.apple.iokit.IOPCIFamily 2.7.3 com.apple.iokit.IOACPIFamily 1.4 com.apple.kec.corecrypto 1.0 Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.53f13 Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631 Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314631 AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.72.0-P2P Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports Network Service: Ethernet, Ethernet, en0 Network Service: AirPort, AirPort, en1 Serial ATA Device: Hitachi HDE721010SLA330, 1 TB Serial ATA Device: HL-DT-ST DVDRW GA11N USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0x24400000 / 2 USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 2 USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 4 USB Device: USB Keyboard, 0x04f2 (Chicony Electronics Co., Ltd.), 0x0111, 0x04300000 / 3 USB Device: Microsoft Notebook Optical Mouse with Tilt Wheel, 0x045e (Microsoft Corporation), 0x00d2, 0x04100000 / 2 USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2 USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x06110000 / 3
That panic was not caused by third-party software. If the problem is recurrent, the possibilities are:
A stale or corrupt kernel cache
A damaged OS X installation
A fault in a peripheral device, if any
Corrupt non-volatile memory (NVRAM)
An internal hardware fault (including incompatible memory)
An obscure bug in OS X
You may already have ruled out some of these.
Rule out #1 by booting in safe mode and then rebooting as usual. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
You can rule out #2 and #3 by reinstalling the OS and testing with non-essential peripherals disconnected and aftermarket expansion cards removed, if applicable. Sometimes a clean reinstallation (after erasing the startup volume) may solve a problem that isn't solved by reinstalling in place, without erasing.
Corrupt NVRAM, which rarely causes panics, can be ruled out by resetting it.
If your model has user-replaceable memory, and you've upgraded the memory modules, reinstall the original memory and see whether there's any improvement. Be careful not to touch the gold contacts. Clean them with a mild solvent such as rubbing alcohol. Aftermarket memory must exactly match the technical specifications for your model. Memory that is either slower or faster than specified may be incompatible.
The Apple Hardware Test or Apple Diagnostics, though generally unreliable, will sometimes detect a fault. A negative test can't be depended on. Run the extended version of the test.
In the category of obscure bugs, reports suggest that FileVault may trigger kernel traps under some unknown conditions. Most, though not all, of these reports seem to involve booting from an aftermarket SSD. If those conditions apply to you, try deactivating FileVault.
Connecting more than one display is another reported trigger for OS X bugs.
If your system is not fully up to date, running Software Update might get you a bug fix.
In rare cases, a malformed network packet from a defective router or other network device can cause panics. Such packets could also be sent deliberately by a skillful attacker. This possibility is something to consider if you run a public server that might be the target of such an attack.
If none of the above applies, make a "Genius" appointment at an Apple Store to have the machine tested. You may have to leave it there for several days. There isn't much point in doing this unless you can reproduce the panic, or if you can't, it happens often enough that it's likely to be repeated at the store. Otherwise you may be told that nothing is wrong.
Print the first page of the panic report and bring it with you.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you know how to restore, and you have at least two independent backups.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
*An SSD doesn't need to be zeroed. -
MacBook 2008 wifi suddenly stopped working and says no wifi hardware. Took it to an apple shop, they said it could be the airport card but wouldn't do anymore then that.
Any help on how to fix this? How do I know if it is the airport card or not?
is there anything else I can try first?
thanksIf the technician at the shop is competent, he has given you a diagnosis that should have identified the problem. You could run the Apple Hardware Test to verify the findings:
https://support.apple.com/en-us/HT201257
Note the Apple Hardware Test is not definitive.
Go to the iFixit.com and Powerbookmedic.com web sites. They have parts and installation instructions. To install an Airport card is fairly easy.
Ciao. -
itunes stops working after say half hour of use and will not play next song, I have to close and reopen, it works fine till next time, it keeps happening on a regular basis, HP pavilion laptop, g6 series,
Window 7 64 bitHello davewood26,
The following article provides steps that can help get iTunes stabilized.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Allen -
I had photoshop on my hp and it stopped working, it says error 16. I already tried uninstalling and reinstalling it and nothing works. Also I just bought a Mac, is there any way i can transfer photoshop to my new computer?
Look at this guide:
Configuration error 16 | CC, CS
I don't know what version you have, but you cannot install a Windows edition on a Mac, you need the Mac edition.
If you have Photoshop CS6, you can swap it for a Mac version, otherwise you would have to purchase a full Mac version ($700) or enroll in the $10 per month Photography program from Adobe to use Photoshop CC.
Gene -
my acrobat pro x pdf maker stopped working. Says my certificate has expired. how do I update it?
First thing to try: check the date and time on your computer, especially the year. Let us know if that's correct.
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On iMac 2011 stopped working audio output.
On iMac 2011 stopped working audio output.
Is it possible to transmit a signal through the audio input?There are many possible causes for this issue. Take each of the following steps that you haven't already tried.
1. Start with the steps recommended in this support article. Don't skip any of the steps. It's the starting point for further efforts to solve the problem.
2. Run Software Update and make sure you have a fully up-to-date installation of OS X.
3. If you've installed an application called "Memory Clean" or any other third-party software that is supposed to "clean" or "purge" memory automatically, remove it according to the developer's instructions and restart. You should do that even if the software is not causing the problem, because it's useless.
4. If you've installed a software equalizer called "Boom" or anything similar, update or delete it and restart.
5. If an AirPlay device is selected for sound output from iTunes (or from other applications via third-party software such as "Airfoil"), deselect it.
6. Launch the application "Audio MIDI Setup" by entering the first few letters of its name in a Spotlight search and selecting it in the results (it should be at the top.) Select the Output tab. If the Mute boxes are checked, uncheck them. Move the Volume sliders all the way to the right.
7. If a red light is coming from the audio-out port, the internal switch is stuck in the position for digital output. You may be able to free it by inserting and removing a mini-stereo jack of the proper size. Inserting any kind of tool in the port may cause damage that won't be covered by your warranty.
If there's no red light, the switch may still be stuck in the headphone position. Try to free it the same way.
8. Disconnect all wired peripherals except keyboard and mouse, if applicable. If more than one display is connected, disconnect all extra ones. Restart and test.
9. If you have a MacBook Air, turn off Bluetooth and restart.
10. Start up in safe mode. Don't log in; just restart as usual when the login screen appears. When you do, make sure the words "Safe Boot" do not appear in the login screen. If they do, the system is still in safe mode and sound won't work.
11. Reset the NVRAM.
12. Reset the SMC.
13. Reinstall OS X after backing up all data.
14. Make a "Genius" appointment at an Apple Store. -
Dictation on my new iMac has stopped working on both the internal
Dictation on my new iMac has stopped working on both the internal & external microphones. Any suggestions?
Does the onscreen microphone come up but it doesn't convert speech to text? Or does the onscreen microphone not appear at all?
In System Preferences > Dictation & Speech > Dictation, is the microphone set to "Automatic"? You might try setting it to "Internal microphone" to see if it works.
Have you tried restarting the iMac? -
ID stopped working. Says I need to reinstall. [was: hi]
ID stopped working. Says I need to reinstall. Not sure what to do
First thing is to trash your prefernces. See Replace Your Preferences
If that doen't fix it, tell us the version of ID and the patch level, and your OS. -
After many months of non-use, when I tried to open Photoshop CS4 Extended, I got an error message 148.3. "Licensing for this product has stopped working." I need help, please.
Error "Licensing has stopped working" | Windows
Error "Licensing has stopped working" | Mac OS
Mylenium -
my imessage doesn't work between my friends and i. i have a new iphone 5. my messages only work with some people. with others imessage doesn't work in the first place and now its starting to stop working with other people help please.
& yes we all have imessage on.Hi there,
I see that you are having IMessage problems. Some of the problems might be:
- Your friends IMessage is not activated (you have to activiate it with your apple id)
- Your IMessage is not activated
Here is some links to another person`s Imessage problems:
https://discussions.apple.com/message/17301880#17301880
https://discussions.apple.com/message/20142285#20142285
https://discussions.apple.com/message/18988318#18988318
Hope that helps! -
When I Click on "Import", Lightroom 5.5 stops working and requires reboot; Help. Import feature was working yesterday when I first installed Lightroom v5.5.
Go to the bibliothec module, select the folder, right click on the folder and hit synchronize
Sorry I have only a german version , so don't know what your menu will show. -
the change to small screen icon in top right hand corner of screen has stopped working. Can anyone help.
When you use the maximize/restore button, the window is restored to its last size. Some websites use a script to enlarge the window to its maximum size so when you switch from maximized to restored you hardly notice any change. You may have to manually resize the window by dragging the lower right corner. Does that help, or is the button just completely not working??
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Hello
I am having trouble using Microsoft Outlook 2010. When starting Microsoft Outlook displays the error message Mobileme has stopped working. Can anybody help.
ThanksWell yes, of course you are having trouble using MobileMe because MobileMe no longer exists and has not existed for the last 2 years at least.
MobileMe has been replaced by iCloud, so you will never be able to use MobileMe because it does not exist.
Also, I would suggest that you look more closely before you post, because you have posted this in an iPhone forum and this question has nothing to do with iPhones. You would get more help if you posted in the correct forum.
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So this is a brand new computer. Downloaded iTunes and started transferring my songs from my other computer onto this one via a 4 GB flash drive. I did the first batch (artists A-C) and the artists are not alphabetized correctly. Yes, I've clicked th