My iMac downloads websites very slowly in Safari

EtreCheck says this.
Time Machine set-up is in red. Should i do this and how do I do it?
Problem description:
Slow website downloads
EtreCheck version: 2.1.8 (121)
Report generated March 31, 2015 at 9:32:05 AM PDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    iMac (27-inch, Mid 2011) (Technical Specifications)
    iMac - model: iMac12,2
    1 3.1 GHz Intel Core i5 CPU: 4-core
    8 GB RAM Upgradeable
        BANK 0/DIMM0
            4 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1333 MHz ok
        BANK 0/DIMM1
            Empty
        BANK 1/DIMM1
            Empty
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
    AMD Radeon HD 6970M - VRAM: 1024 MB
        iMac 2560 x 1440
System Software: ℹ️
    OS X 10.10.2 (14C1514) - Time since boot: 7 days 0:43:4
Disk Information: ℹ️
    Hitachi HDS722020ALA330 disk0 : (2 TB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 2.00 TB (1.75 TB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
    HL-DT-STDVDRW GA32N
USB Information: ℹ️
    Apple Internal Memory Card Reader
    Apple Computer, Inc. IR Receiver
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Applications/Toast 11 Titanium/Spin Doctor.app
    [not loaded]    com.hzsystems.terminus.driver (4) [Click for support]
        /System/Library/Extensions
    [not loaded]    com.roxio.BluRaySupport (1.1.6) [Click for support]
        /Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
    [not loaded]    com.roxio.TDIXController (2.0) [Click for support]
Launch Agents: ℹ️
    [loaded]    com.carbonite.launchd.carbonitealerts.plist [Click for support]
    [running]    com.carbonite.launchd.carbonitestatus.plist [Click for support]
    [loaded]    com.epson.esua.launcher.plist [Click for support]
    [loaded]    com.trendmicro.itis.dca.plist [Click for support]
    [running]    com.trendmicro.itis.uimgmt.agent.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [running]    com.carbonite.launchd.carbonitedaemon.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [running]    com.trendmicro.icore.av.plist [Click for support]
    [running]    com.trendmicro.icore.main.plist [Click for support]
    [running]    com.trendmicro.icore.wp.plist [Click for support]
    [running]    com.trendmicro.itis.plugin.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [running]    com.nds.pcshow.plist [Click for support]
    [loaded]    com.nds.pcshow.uninstall.plist [Click for support]
    [loaded]    com.trendmicro.itis.uninstaller.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    Dropbox    Application (/Applications/Dropbox.app)
    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
    RoboFormIcon    Application (/Users/[redacted]/Library/Application Support/RoboForm/RoboFormIcon.app)
    EpsonLowInkReminderAgent    Application (/Applications/Epson Software/Epson Low Ink Reminder.app/Contents/EpsonLowInkReminderAgent.app)
Internet Plug-ins: ℹ️
    Flip4Mac WMV Plugin: Version: 2.4.1.4 [Click for support]
    FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
    AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
    Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
    Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]
User internet Plug-ins: ℹ️
    CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
    Google Earth Web Plug-in: Version: 7.1 [Click for support]
Safari Extensions: ℹ️
    Trend Micro Toolbar
    RoboForm
3rd Party Preference Panes: ℹ️
    Carbonite [Click for support]
    Flash Player [Click for support]
    Flip4Mac WMV [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
         3%    CarboniteDaemon
         2%    WindowServer
         1%    fontd
         0%    Safari
         0%    com.apple.WebKit.Networking
Top Processes by Memory: ℹ️
    507 MB    softwareupdated
    326 MB    Mail
    309 MB    Image Capture Extension
    232 MB    Safari
    198 MB    mds_stores
Virtual Memory Information: ℹ️
    717 MB    Free RAM
    5.73 GB    Active RAM
    907 MB    Inactive RAM
    1.23 GB    Wired RAM
    17.51 GB    Page-ins
    2 MB    Page-outs
Diagnostics Information: ℹ️
    Mar 31, 2015, 08:57:16 AM    /Library/Logs/DiagnosticReports/PluginProcess_2015-03-31-085716_[redacted].cras h
    Mar 31, 2015, 08:50:07 AM    /Library/Logs/DiagnosticReports/PluginProcess_2015-03-31-085007_[redacted].cras h
    Mar 29, 2015, 07:13:43 PM    /Library/Logs/DiagnosticReports/PluginProcess_2015-03-29-191343_[redacted].cras h
    Mar 29, 2015, 06:26:26 PM    /Library/Logs/DiagnosticReports/PluginProcess_2015-03-29-182626_[redacted].cras h
    Mar 28, 2015, 04:22:24 PM    /Library/Logs/DiagnosticReports/PluginProcess_2015-03-28-162224_[redacted].cras h

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Similar Messages

Hi, My iMac is running very slowly...please help

Hi, My iMac is running very slowly; both to start up and opening documents and apps like safari. I'me a simple web, mail and document user. I have run the Entrecheck - see below. Many thanks for any assistance you can offer.
EtreCheck version: 1.9.11 (43) - report generated 6 June 2014 18:06:10 BST
Hardware Information:
          iMac (21.5-inch, Mid 2011)
          iMac - model: iMac12,1
          1 2.7 GHz Intel Core i5 CPU: 4 cores
          4 GB RAM
Video Information:
          AMD Radeon HD 6770M - VRAM: 512 MB
System Software:
          OS X 10.9.2 (13C64) - Uptime: 3 days 9:24:59
Disk Information:
          WDC WD1001FALS-403AA0 disk0 : (1 TB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 999.35 GB (776.99 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          OPTIARC DVD RW AD-5680H
USB Information:
          HP Officejet 6500 E709n
          Apple Computer, Inc. IR Receiver
          Apple Internal Memory Card Reader
          Apple Inc. FaceTime HD Camera (Built-in)
          Apple Inc. BRCM2046 Hub
                    Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:
          Apple Inc. thunderbolt_bus
Gatekeeper:
          Mac App Store and identified developers
Kernel Extensions:
          [not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.2.19) Support
          [not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (1.2.19) Support
          [kext loaded] com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) Support
Startup Items:
          HP IO: Path: /Library/StartupItems/HP IO
Problem System Launch Daemons:
          [failed] com.apple.AOSNotificationOSX.plist
          [failed] com.apple.wdhelper.plist
Launch Daemons:
          [loaded] com.adobe.fpsaud.plist Support
          [not loaded] com.adobe.SwitchBoard.plist Support
          [not loaded] com.logmein.logmeinblanker.plist Support
          [running] com.logmein.logmeinserver.plist Support
          [loaded] com.logmein.raupdate.plist Support
          [loaded] com.microsoft.office.licensing.helper.plist Support
          [loaded] com.sonos.smbbump.plist Support
          [running] com.trusteer.rooks.rooksd.plist Support
          [running] com.wdc.SmartwareDriveService.plist Support
          [running] com.wdc.WDRAIDDriveService.plist Support
          [running] com.wdc.WDSmartWareService.plist Support
Launch Agents:
          [not loaded] com.adobe.AAM.Updater-1.0.plist Support
          [loaded] com.hp.help.tocgenerator.plist Support
          [failed] com.logmein.LMILaunchAgentFixer.plist Support
          [running] com.logmein.logmeingui.plist Support
          [running] com.logmein.logmeinguiagent.plist Support
          [not loaded] com.logmein.logmeinguiagentatlogin.plist Support
          [running] com.trusteer.rapport.rapportd.plist Support
          [running] com.wdc.raidmanagerstatusmenu.plist Support
User Launch Agents:
          [loaded] com.adobe.AAM.Updater-1.0.plist Support
          [loaded] com.adobe.ARM.[...].plist Support
          [loaded] com.facebook.videochat.[redacted].plist Support
          [loaded] com.google.keystone.agent.plist Support
User Login Items:
          Dropbox
Internet Plug-ins:
          LogMeInSafari64: Version: 1.0.660 Support
          Google Earth Web Plug-in: Version: 6.0 Support
          Default Browser: Version: 537 - SDK 10.9
          Flip4Mac WMV Plugin: Version: 2.4.4.2 Support
          AdobePDFViewerNPAPI: Version: 10.1.9 Support
          FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
          DivXBrowserPlugin: Version: 1.4 Support
          LogMeIn: Version: 1.0.660 Support
          Flash Player: Version: 13.0.0.214 - SDK 10.6 Support
          LogMeInSafari32: Version: 1.0.660 Support
          iPhotoPhotocast: Version: 7.0 - SDK 10.8
          NP_2020Player_IKEA: Version: 5.0.7.0 Support
          AdobePDFViewer: Version: 10.1.9 Support
          QuickTime Plugin: Version: 7.7.3
          SharePointBrowserPlugin: Version: 14.4.1 - SDK 10.6 Support
          Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
          JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Safari Extensions:
          Franker: Version: 1.3.1
          Print Plus: Version: 1.1.0.2
          Exposer: Version: 1.1
          Close All Tabs: Version: 1.0
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
          fbplugin_1_0_3: Version: (null) Support
          RealPlayer Plugin: Version: Unknown
3rd Party Preference Panes:
          Flash Player Support
          Trusteer Endpoint Protection Support
Time Machine:
          Skip System Files: NO
          Mobile backups: OFF
          Auto backup: YES
          Volumes being backed up:
                    Macintosh HD: Disk size: 930.71 GB Disk used: 207.08 GB
          Destinations:
                    MyBook [Local] (Last used)
                    Total size: 0 B
                    Total number of backups: (null)
                    Size of backup disk: Too small
                              Backup size 0 B < (Disk used 207.08 GB X 3)
          Time Machine details may not be accurate.
          All volumes being backed up may not be listed.
Top Processes by CPU:
               1%          WindowServer
               0%          softwareupdated
               0%          mds
               0%          hidd
               0%          launchservicesd
Top Processes by Memory:
          78 MB          com.apple.WebKit.WebContent
          74 MB          Safari
          25 MB          Officejet_6500_E709n__8619E1_
          25 MB          Finder
          20 MB          WindowServer
Virtual Memory Information:
          202 MB          Free RAM
          642 MB          Active RAM
          470 MB          Inactive RAM
          841 MB          Wired RAM
          4.79 GB          Page-ins
          184 MB          Page-outs

You have a LOT of crapware installed on your computer. I noticed:
   [loaded] com.sonos.smbbump.plist Support
          [running] com.trusteer.rooks.rooksd.plist Support
          [running] com.wdc.SmartwareDriveService.plist Support
          [running] com.wdc.WDRAIDDriveService.plist Support
          [running] com.wdc.WDSmartWareService.plist Support
Follow the developers instructions for each app and uninstall. Then restart in Safe Mode and then restart normally and retest.
OS X does not need third party apps to run well, and WD's software is total garbage and should be ignored. Their external HD's are pretty poor too, the enclosures WD uses tend to create a lot of issues with OS X. I would recommend buying higher quality EHDs, something like OWC Mercury Elite Pro series.

HT201516 My iMac is running very slowly and it takes about 1 hour more to install stuff on it than my other imacs

My iMac is running very slowly and it takes about 1 hour more to install stuff on it than my other imacs

It would help us to help you if we could have some more technical info about your iMac.
If you like, please go ahead and download, install and run Etrecheck.
Etrecheck was developed as a simple Mac diagnostic report tool by a regular Apple Support forum user and technical support contributor named Etresoft. Etrecheck is a small, unobstrusive app that compiles a static snapshot of your entire Mac hardware system and installed software.
This is a free app that has been honestly created to provided help in diagnosing issues with Macs running the new OS X 10.9 Mavericks.
It is not malware and can be safely downloaded and installed onto your Mac.
http://www.etresoft.com/etrecheck
Copy/paste and post its report here in another reply thread so that we have a complete profile of your Mac's hardware and installed software so we can all help with your Mac performance issues.
Thank You.

My imac is running very slowly, what can i do?

my imac is running very slowly, what can i do?

Your profile was way out of date so the updater I gave you will not be suitable.   This thread does prove the need to keep up to date.
The 4GB is sufficient for your apparent needs though it may be helpful to apply the updater below for the newly advised OS.   It may take some time; it is a biggie!
Mac OS X 10.6.8 Update Combo v1.1   Then check things out.
If that doesn't help check out the number of operations that are running in the background.   If you have the iStat Pro app located in your dashboard, that will help.   It's an excellent app - and free.   See if they're all necessary.
Apple - Downloads - Dashboard Widgets - iStat Pro
Almost certainly others will chip in soon but hopefully I've set you on your way.

Website loads very slowly in Safari....

I have had my website for quite a while and all of a sudden, when I try to view it in Safari, it loads very slowly and each time the welcome page loads, there are pictures missing. I have not done anything different to my site. Is this a problem with Mobileme or iWeb or both?? My site is captured4u.com
Thanks

First, not a bad page.
A quick analysis of the home page provides this information:
Documents (4 files) 28 KB
Images (33 files) 972 KB
Objects (0 files)
Scripts (9 files) 291 KB (296 KB uncompressed)
Total 1300 KB (1305 KB uncompressed)
For Reference, Apple's current home page provides the following sizes:
Documents (2 files) 3 KB (9 KB uncompressed)
Images (20 files) 143 KB
Objects (0 files)
Style Sheets (2 files) 6 KB (30 KB uncompressed)
Total 250 KB (502 KB uncompressed)
The current MSN.com portal page shows:
Documents (4 files) 19 KB (52 KB uncompressed)
Objects (0 files)
Scripts (7 files) 74 KB (158 KB uncompressed)
Style Sheets (3 files) 17 KB (65 KB uncompressed)
Total 228 KB (393 KB uncompressed)
I can't speak for past performance, but any page that is over a MB in size does take longer to load. A problem with your page is that you have an idea of how to add pictures and make the layout how you want it to look, but there is a price the viewer has to pay to download all of those graphics, including some of the text that are being converted to graphics by iWeb (which means Google can't read some of your categories for their index).
I don't find that iWeb does a very good job of optimizing graphics for the web. They work, but dedicated graphics programs like Photoshop or even Photoshop Elements will do much better when the files are resized and saved for web properly.
You would probably do better to simplify the home page with larger single graphics for each category that are used to point to other pages with more related photo's and descriptions. Remember, even the fancy picture frame outlines are more graphics the viewer has to load, and you need to be aware of when iWeb is going to convert your text into graphics either because you are not using standard web safe fonts, are rotating the text or adding other fancy attributes.
Design and optimization are always a compromise. iWeb is not always smart about optimization, and mobileme is not the best solution for speed. They're fairly easy to use, but go easy on them...

IMac suddenly running VERY slowly

My 3 yr old iMac has suddenly started running very slowly. from boot up (10 minutes) onwards. Every action seems to result in multi coloured spinning wheel and sometimes blue spinning wheel. No anti virus loaded, plenty of memory and space on HD, No recent new applications, no cpu grabbers Have tried Mac general solutions (Safe Boot etc) - no change. Have removed a couple of apps - no change - HELP!!! Any ideas.

Hi ..
Remove all items in System Preferences > Users & Groups > Login Items
Same for /Library/StartupItems
Then restart your Mac. See if that made a difference.
If it's not a login item issue, check the starutp disk.
Launch Disk Utility located in HD > Applications > Utillities
Select the startup disk on the left then select the First Aid tab.
Click: Verify Disk (not Verify Disk Permissions)
If DU reports errors, restart your Mac while holding down the Command + R keys. From there you should be able to access the built in utilities in OS X Recovery to repair the startup disk.
Make sure to back up all important data first before using OS X Recovery.

My iMac suddenly runs very slowly

My iMac began running extremely slow suddenly. I have a photography and design company that I rely on the speediness of my machine. I ran an EtreCheck. Can someone decipher what may be causing this?
Problem description:
iMac suddenly running slow
EtreCheck version: 2.1.2 (105)
Report generated December 10, 2014 at 8:34:27 PM CST
Hardware Information: ℹ️
iMac (21.5-inch, Late 2013) (Verified)
iMac - model: iMac14,3
1 2.9 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Video Information: ℹ️
NVIDIA GeForce GT 750M - VRAM: 1024 MB
iMac 1920 x 1080
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 1:9:3
Disk Information: ℹ️
APPLE HDD ST1000LM024 disk0 : (1 TB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (629.51 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Seagate Expansion Desk 3 TB
S.M.A.R.T. Status: Verified
EFI (disk1s1) <not mounted> : 315 MB
Seagate Expansion Drive (disk1s2) /Volumes/Seagate Expansion Drive : 3.00 TB (1.82 TB free)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Western Digital My Passport 0730 500.07 GB
S.M.A.R.T. Status: Verified
disk2s1 (disk2s1) <not mounted> : 32 KB
New Bloom External HD (disk2s3) /Volumes/New Bloom External HD : 499.94 GB (33.48 GB free)
H850S 81
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/System/Library/Extensions
[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.46f67) [Support]
[loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Support]
[loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Support]
Problem System Launch Agents: ℹ️
[failed] com.apple.CallHistoryPluginHelper.plist
[failed] com.apple.CallHistorySyncHelper.plist
[failed] com.apple.cmfsyncagent.plist [Details]
[failed] com.apple.coreservices.appleid.authentication.plist [Details]
[failed] com.apple.recentsd.plist [Details]
[failed] com.apple.security.cloudkeychainproxy.plist [Details]
[failed] com.apple.spindump_agent.plist [Details]
[failed] com.apple.telephonyutilities.callservicesd.plist [Details]
Problem System Launch Daemons: ℹ️
[failed] com.apple.ctkd.plist [Details]
[failed] com.apple.icloud.findmydeviced.plist [Details]
[failed] com.apple.ifdreader.plist
[failed] com.apple.nehelper.plist [Details]
[failed] com.apple.softwareupdated.plist [Details]
[failed] com.apple.wdhelper.plist [Details]
[running] com.seagate.TBDecorator.plist [Support]
[failed] org.cups.cupsd.plist [Details]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[running] com.adobe.AdobeCreativeCloud.plist [Support]
[running] com.logmein.logmeingui.plist [Support]
[running] com.logmein.logmeinguiagent.plist [Support]
[not loaded] com.logmein.logmeinguiagentatlogin.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[running] com.logmein.logmeinserver.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.adobe.ARM.[...].plist [Support]
[running] com.seagate.dashboard.plist [Support]
User Login Items: ℹ️
None
Internet Plug-ins: ℹ️
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Support]
FlashPlayer-10.6: Version: 15.0.0.246 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 [Support]
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 [Support]
Flash Player: Version: 15.0.0.246 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
QuickTime Plugin: Version: 7.7.3
Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Support]
JavaAppletPlugin: Version: Java 7 Update 71 Check version
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Java [Support]
Seagate Dashboard for Mac OSX [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 369.83 GB
Destinations:
Seagate Expansion Drive [Local]
Total size: 3.00 TB
Total number of backups: 76
Oldest backup: 2014-04-19 01:52:26 +0000
Last backup: 2014-12-11 01:17:13 +0000
Size of backup disk: Excellent
Backup size 3.00 TB > (Disk size 999.35 GB X 3)
Top Processes by CPU: ℹ️
      22% Seagate Dashboard 3.0
      4% WindowServer
      3% com.apple.WebKit.Networking
      2% Adobe Photoshop Lightroom 5
      1% Safari
Top Processes by Memory: ℹ️
893 MB Seagate Dashboard 3.0
429 MB Adobe Photoshop Lightroom 5
352 MB Adobe Bridge CC
215 MB Adobe Photoshop CC 2014
180 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
145 MB Free RAM
1.80 GB Active RAM
1.48 GB Inactive RAM
1.06 GB Wired RAM
4.39 GB Page-ins
103 MB Page-outs
Diagnostics Information: ℹ️
Dec 10, 2014, 07:26:03 PM Self test - passed
Dec 10, 2014, 08:12:43 PM Adobe Photoshop CC 2014_2014-12-10-201243_Ashleas-iMac.cpu_resource.diag [Details]
Dec 7, 2014, 11:21:39 PM Adobe Photoshop Lightroom 5_2014-12-07-232139_Ashleas-iMac.cpu_resource.diag [Details]

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper com.oracle.java.JavaUpdateHelper org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.startx ' ' 879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 3694147963 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 523110921 2883943871 3873345487 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^$[0-9]+$ /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\$[0-9]+\$\$.+\$/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"cksum "F|getline C;split(C, A);C="checksum "A[1];"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F" ("T", "C")";else F=F" ("C")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/$L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */   /;' ' s/^.+ |\(.+$$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne 'Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|NVDA$|pagin|pci pa|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure SMC Shutdowns );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 54 12 56;D23 5 14 12 14;D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A8 18 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A9;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

My iMac is running very slowly

All of a sudden my iMac (2.8 GHz Intel core 2 Duo) has slowed to a crawl. Applications take quite awhile to open and often I need to 'force quit' them. Any suggestions?

Things You Can Do To Keep Your Computer From Slowing Down
If your computer seems to be running slower here are some things you can do:
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Repair the Hard Drive - Lion
Boot from your Lion Recovery HD. When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Restart your computer normally and see if this has helped any. Next do some maintenance:
Suggestions for OS X Maintenance
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or Lion and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems. For more about malware see Macintosh Virus Guide.
I would also recommend downloading a utility such as TinkerTool System, OnyX 2.4.3, or Cocktail 5.1.1 that you can use for periodic maintenance such as removing old log files and archives, clearing caches, etc.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. There is no confirmation that this version also works with Lion.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
Carbon Copy Cloner
Data Backup
Deja Vu
SuperDuper!
SyncTwoFolders
Synk Pro
Synk Standard
Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time, then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file.

My iMac is running very slowly when trying to retrieve data from the internet.

Safari hangs on all web pages, take at least 15mins to download a single page. Connecting iTunes Store hangs indefinitely.
I am running OS X 10.7.5.
All other devices connected to my router have no problems accessing the web including NetFlix through Apple TV, iPad etc. I have not changed my router or service provider.
What I have tried so far:
Turned off Extensions (not that I had any to start)
Removed all Website Data
Unchecked Allow Plug-ins
Any other suggestions...?

Please answer as many of the following questions as you can. You may already have answered some of them. In that case, there's no need to repeat the answers.
Have you restarted your router and your broadband device (if they're separate) since you first noticed the problem? If not, do that now and see whether there's any change.
If your browser is Safari, then from the Safari menu bar, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
and confirm. Any change?
If you're running OS X 10.9 or later, select the Advanced tab in the Preferences window and uncheck the box marked
Stop plug-ins to save power
Any change?
Quit and relaunch the browser. Any change?
Log out and log back in. Any change?
Enable Private Browsing in the Safari menu. Any change?
Are any other web browsers installed, and are they the same? What about other Internet applications, such as iTunes and the App Store?
If other browsers and Internet applications are also affected, follow these instructions and test. Any change?
If Parental Controls is active for any user, please turn it off and test. Any change?
If only Safari is affected, launch the Activity Monitor application and enter "web" (without the quotes) in the search box. If a process named "Safari Web Content" is shown in red or is using more than about 5% of a CPU, select it and force it to quit by clicking the X or Quit Process button in the toolbar of the window. There may be more than one such process. Any improvement?
Again, if only Safari is involved, open the iCloud preference pane and uncheck the box marked Safari, if it's checked. Any change?
Are there any other devices on the same network that can browse the Web, and are they affected?
If you can test Safari on another network, is it the same there?
If you connect to your router with Wi-Fi and you can also connect with Ethernet, do that and turn off Wi-Fi. Any difference?

Itunes and ipad 2 downloading apps very slowly

i've been trying to update and download apps on itunes. But lately the download speed is very slow. A mere 8mb app can take 30mins to dl finish. It used to be faster before. I am using itunes 10.5 and windows 7 OS.

There may be something happening with your wireless connection, as connection speeds can vary depending on the device being used as well as the time of day and any interference in your area.
I would first recommend power cycling your router by removing the power cord from the router for 30 seconds, reconnect it, and then wait another 30 seconds for it to re-establish the connection.
I also recommend restarting your iPad to help clear its memory in case there is some sort of runaway process of some sort running in the background using resources. To do this, press and hold the sleep/wake button on your iPad for a few seconds, and then slide the red "slide to turn off" slider to the right. Then, press the sleep/wake button again until you see the Apple logo appear.
Hope that helps, have a great day.

My iMac is running very slowly. Suggestions?

My iMac (2009, 2.66 GHz, Intel Core 2 Duo; 4GB) is running more slowly every day. I have an app called Memory Clean that shows the amount of memory, which fluctuates all the way from around 2GB down to 50MB sometimes. I'm wondering if I need to add more memory. If that's the case, what's the best way to do that-- DIY or take it to the Apple Store (I have one locally). Thanks!

Please describe the problem in as much relevant detail as possible. The better your description, the better the chance of a solution.
For example, if the computer is slow, which specific actions are slow? Is it slow all the time, or only sometimes? When did it start to be slow? Did you change anything just before it started? Have you seen any alerts or error messages? Have you done anything to try to fix it? Most importantly, do you have a current backup of all data? If the answer to the last question is "no," back up now. Ask if you need guidance. Do nothing else until you have a backup.

My iMac is running very slowly. How can I speed it up?, my iMac is running very slowly. How can I speed it up?

Every day my iMac seems to run slower and slower. I have cleaned up the disk using Space Gremlin but it is still unbearably slow. Does anyone know of a simple solution?
Thanks in advance for any help.
Steve (Nerja, Malaga, Spain)

close apps you don't use if a lot of background apps are running it will slow it down
and you could also inc the memory installed
or replace the harddisk with a ssd disk

I have wi fi and recently Firefox downloads videos very slowly and sometimes stops download becuase it can not read files

The only time I have experienced the slow down load was when we exceeded our bandwidth. This problem is different because at times it downloads at around 4oo kb's but then it will seem to hang and will slow down to 40 to 60 kb's. If I pause it then sometimes it begins at the 400 range but then it returns to the lower 60's. Other times it brings up a message that says Firefox was unable to save this file and stops. If I retry it makes no difference.

HAVE SAME PROBLEM WITH FIREFOX, ALSO WITH IE-8. HAVE TALKED TO TECH AT IE-8 SAYS MY SIDE FINE. HAVE FOR 2 WEEKS TO DOWNLOAD FROM MOVIEPRO.NET. AND MY TIME RAN OUT TO DOWNLOAD MOVIES.
THERE NEEDS TO BE A SITE BBB. AT THE TOP OF EVERY SEARCH WINDOW. OR A NUMBER CODE FROM BROWSERS. THAT WILL TELL US A NUMBER, FOR WHAT KIND OF PROBLEMS PEOPLE ARE HAVING WITH THE SITE YOU ARE GOING TO.
I HAVE WROTE TO MOVIEPRO.NET 12 PLUS TIMES AND THEY WILL NOT WRITE BACK.
SO IS IT MOVIEPRO.NET OR FIREFOX. OR IE-8
HAY IF YOU PAY US $140.00 WE WILL TELL YOU HOW TO UNCHECK 2 BOXES AND HAVE A NICE DAY..
AND WHEN YOUR COMPUTER REBOOTS, ALL THAT IS HISTORY

IPad 2 downloading apps very slowly

I was downloading battleheart on my iPad 2 and since there is this iCloud thing, it automatically downloads on my iPhone 4 too. Later I realise that my iPhone one finish downloading first. Why??

There may be something happening with your wireless connection, as connection speeds can vary depending on the device being used as well as the time of day and any interference in your area.
I would first recommend power cycling your router by removing the power cord from the router for 30 seconds, reconnect it, and then wait another 30 seconds for it to re-establish the connection.
I also recommend restarting your iPad to help clear its memory in case there is some sort of runaway process of some sort running in the background using resources. To do this, press and hold the sleep/wake button on your iPad for a few seconds, and then slide the red "slide to turn off" slider to the right. Then, press the sleep/wake button again until you see the Apple logo appear.
Hope that helps, have a great day.

MacBook Pro running very slowly, with lots of pinwheeling, especially in Safari

Here's the Etrecheck report:
Problem description:
Mac is running very slowly…especially Safari…lots of pinwheel time.
EtreCheck version: 2.1.8 (121)
Report generated March 17, 2015 5:16:05 PM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
    MacBook Pro - model: MacBookPro9,2
    1 2.5 GHz Intel Core i5 CPU: 2-core
    4 GB RAM
        BANK 0/DIMM0
            2 GB DDR3 1600 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1600 MHz ok
    Bluetooth: Good - Handoff/Airdrop2 supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 299
Video Information: ℹ️
    Intel HD Graphics 4000 - VRAM: 512 MB
        Color LCD 1280 x 800
System Software: ℹ️
    OS X 10.8.5 (12F45) - Time since boot: 22:59:8
Disk Information: ℹ️
    APPLE HDD HTS545050A7E362 disk0 : (500.11 GB)
        disk0s1 (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 499.25 GB (438.20 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
    MATSHITADVD-R   UJ-8A8
USB Information: ℹ️
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Computer, Inc. IR Receiver
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Library/Application Support/Kaspersky Lab/KAV/Bases/Cache
    [loaded]    com.kaspersky.kext.kimul.44 (44) [Click for support]
    [loaded]    com.kaspersky.kext.mark.1.0.5 (1.0.5) [Click for support]
        /System/Library/Extensions
    [loaded]    com.kaspersky.kext.klif (3.0.4d41) [Click for support]
    [loaded]    com.kaspersky.nke (1.6.4d15) [Click for support]
Problem System Launch Agents: ℹ️
    [failed]    com.apple.accountsd.plist [Click for details]
    [failed]    com.apple.coreservices.appleid.authentication.plist [Click for details]
    [failed]    com.apple.pbs.plist [Click for details]
    [failed]    com.apple.printtool.agent.plist [Click for details]
Problem System Launch Daemons: ℹ️
    [failed]    com.apple.wdhelper.plist [Click for details]
Launch Agents: ℹ️
    [running]    com.kaspersky.kav.gui.plist [Click for support]
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [running]    com.kaspersky.kav.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    UNKNOWN Hidden (missing value)
    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
    Dropbox    Application (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
    Google Earth Web Plug-in: Version: 6.1 [Click for support]
    OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]
    Flip4Mac WMV Plugin: Version: 2.3.4.1 [Click for support]
    AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
    Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
    QuickTime Plugin: Version: 7.7.1
    CitrixICAClientPlugIn: Version: 11.1.0 [Click for support]
    iPhotoPhotocast: Version: 7.0
    AdobePDFViewer: Version: 10.1.13 [Click for support]
    JavaAppletPlugin: Version: Java 8 Update 31 Check version
User internet Plug-ins: ℹ️
    BrowserPlus_2.9.8: Version: 2.9.8 [Click for support]
Safari Extensions: ℹ️
    AdBlock
    Virtual Keyboard
    URL Advisor
3rd Party Preference Panes: ℹ️
    BrowserPlus [Click for support]
    Citrix online plug-in [Click for support]
    Flash Player [Click for support]
    Flip4Mac WMV [Click for support]
    Java [Click for support]
Time Machine: ℹ️
    Skip System Files: NO
    Mobile backups: OFF
    Auto backup: NO - Auto backup turned off
    Volumes being backed up:
        Macintosh HD: Disk size: 499.25 GB Disk used: 61.05 GB
    Destinations:
        Macintosh HD [Local]
        Total size: 500.11 GB
        Total number of backups: 9
        Oldest backup: 2013-09-10 23:44:06 +0000
        Last backup: 2015-03-16 15:01:07 +0000
        Size of backup disk: Adequate
            Backup size 500.11 GB > (Disk used 61.05 GB X 3)
Top Processes by CPU: ℹ️
         2%    kav
         1%    WindowServer
         0%    Safari
         0%    WebProcess
         0%    kav_agent
Top Processes by Memory: ℹ️
    1.10 GB    Safari
    558 MB    WebProcess
    129 MB    kav
    86 MB    Mail
    30 MB    WindowServer
Virtual Memory Information: ℹ️
    450 MB    Free RAM
    1.38 GB    Active RAM
    1.31 GB    Inactive RAM
    1.15 GB    Wired RAM
    4.22 GB    Page-ins
    4.50 GB    Page-outs
Diagnostics Information: ℹ️
    Mar 16, 2015, 06:13:31 PM    Self test - passed

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

My iMac downloads websites very slowly in Safari

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