My iMac freezes when saving a document in Word 2004
Any help would be appreciated. When I try to save a document while in Word 2004 the application freezes and I have to force quit. Thankfully I can print the file as a PDF before trying the save as route but this is still a problem. What's the issue? Anyone have advice?
Welcome to the Forum.
It could be a corrupt preference file. You can try downloading the free Preferential Treatment (not certain if it's Universal) to run a check. Or you can do a Finder search for your Word preference file (it will have .plist at the end of it) drag it to the desktop, relaunch Word and attempt to save something.
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Thank you.Thank you for your reply. Here is the full copy:
Process: Microsoft Excel [119]
Path: /Users/susanslater/Desktop/Microsoft Office 2004/Microsoft Excel
Identifier: com.microsoft.Excel
Version: 090512 (11.5.5)
Code Type: PPC (Translated)
Parent Process: launchd [63]
Date/Time: 2009-11-01 19:46:37.528 +0900
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: DE40358D-E5BE-46DF-8382-5E64FE348B72
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0
Thread 0 Crashed:
0 translate 0xb80bcd58 0xb8000000 + 773464
1 translate 0xb80b7007 0xb8000000 + 749575
2 translate 0xb80d49c0 0xb8000000 + 870848
3 translate 0xb813ce79 spin_lock_wrapper + 1981
4 translate 0xb8011b64 0xb8000000 + 72548
Thread 1:
0 ??? 0x800bc286 0 + 2148254342
1 ??? 0x800c3a7c 0 + 2148285052
2 translate 0xb818b6ea CallPPCFunctionAtAddressInt + 202886
3 ??? 0x800ed155 0 + 2148454741
4 ??? 0x800ed012 0 + 2148454418
Thread 2:
0 translate 0xb81529ef spin_lock_wrapper + 90931
1 translate 0xb8183633 CallPPCFunctionAtAddressInt + 169935
2 translate 0xb81861e2 CallPPCFunctionAtAddressInt + 181118
3 translate 0xb80dfb0b 0xb8000000 + 916235
4 ??? 0x812d8b96 0 + 2167245718
Thread 3:
0 translate 0xb8152b6b spin_lock_wrapper + 91311
1 translate 0xb817b608 CallPPCFunctionAtAddressInt + 137124
2 translate 0xb80bdb8b 0xb8000000 + 777099
3 translate 0xb80b7007 0xb8000000 + 749575
4 translate 0xb80d49c0 0xb8000000 + 870848
5 translate 0xb813d75f spin_lock_wrapper + 4259
6 translate 0xb8011b64 0xb8000000 + 72548
Thread 4:
0 translate 0xb8152c24 spin_lock_wrapper + 91496
1 translate 0xb817b31e CallPPCFunctionAtAddressInt + 136378
2 translate 0xb80bdb8b 0xb8000000 + 777099
3 translate 0xb80b7007 0xb8000000 + 749575
4 translate 0xb80d49c0 0xb8000000 + 870848
5 translate 0xb813ce79 spin_lock_wrapper + 1981
6 translate 0xb8011b64 0xb8000000 + 72548
Thread 5:
0 translate 0xb8152863 spin_lock_wrapper + 90535
1 translate 0xb816e79d CallPPCFunctionAtAddressInt + 84281
2 translate 0xb80bdb8b 0xb8000000 + 777099
3 translate 0xb80b7007 0xb8000000 + 749575
4 translate 0xb80d49c0 0xb8000000 + 870848
5 translate 0xb813ce79 spin_lock_wrapper + 1981
6 translate 0xb8011b64 0xb8000000 + 72548
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xb80bcd30 ecx: 0x00000000 edx: 0x0000001a
edi: 0x00000000 esi: 0x80303820 ebp: 0xb7fffa08 esp: 0xb7fff9d0
ss: 0x0000001f efl: 0x00010202 eip: 0xb80bcd58 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/translate
Translated Code Information:
Rosetta Version: 21.03
Args: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMAp p /Users/susanslater/Desktop/Microsoft Office 2004/Microsoft Excel
Exception: EXC_BAD_ACCESS (0x0001)
Thread 0: (0xb011cd64, 0xb8152b6b)
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0
0x005e0934: /Users/susanslater/Desktop/Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem : _FWaitForConnection + 48
0x848dcbc4: No symbol
0x8483d558: No symbol
0x8483d73c: No symbol
0x903bb42c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
0x903bb42c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
0x945841d4: /usr/lib/libSystem.B.dylib : __pthread_body + 40
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x9459b7d8 ctr: 0x9459b7c4
r00: 0x00000194 r01: 0xf01019d0 r02: 0x00000000 r03: 0x00000013
r04: 0xf0101a68 r05: 0xf0101a60 r06: 0xf0101d40 r07: 0x00000004
r08: 0x00000000 r09: 0x100b2fd0 r10: 0x00000000 r11: 0x0064e110
r12: 0x9459b7c4 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0x00000000
r28: 0x00000000 r29: 0x009f8e00 r30: 0xf0101b28 r31: 0xf0101b28
Thread 1: (0xb009a83c, 0xb81529ef)
0x0082c800: No symbol
0x00644204: /Users/susanslater/Desktop/Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem : _MerpUnregisterCFMFragment + 3156
0x945841d4: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x944fa120 ctr: 0x944f31f0
r00: 0xffffffe1 r01: 0xf0080d60 r02: 0x00000001 r03: 0xf0080e4c
r04: 0x00000102 r05: 0x00000000 r06: 0x00000054 r07: 0x00003403
r08: 0x000003e8 r09: 0x00000000 r10: 0x000eb010 r11: 0xa076a68c
r12: 0x944f31f0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0xf0080e4c r25: 0x00000054 r26: 0x00003403 r27: 0x000003e8
r28: 0x00000000 r29: 0x00000102 r30: 0x00000102 r31: 0x0064efb0
Thread 2: (0xb0220d64, 0xb8152863)
0x903cf818: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _MPWaitOnSemaphore + 40
0x8483dca8: No symbol
0x903bb42c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
0x903bb42c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
0x945841d4: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x903cf85c ctr: 0x944f3260
r00: 0xffffffda r01: 0xf0203d60 r02: 0x0013bda0 r03: 0x00007803
r04: 0x0000003c r05: 0x00000000 r06: 0x00000000 r07: 0xf0203c60
r08: 0x00000010 r09: 0x000f4240 r10: 0xffffff3f r11: 0xa076aa78
r12: 0x944f3260 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0x00000000
r28: 0x00000000 r29: 0x0000ea60 r30: 0x00000000 r31: 0x903cf7fc
Thread 3: Crashed (0xb7fff9d0, 0xb80bcd58)
0x85181738: No symbol
0x851816a0: No symbol
0x85181490: No symbol
0x847438d4: No symbol
0x92fadda0: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation : _CFArrayApplyFunction + 352
0x8475675c: No symbol
0x84756810: No symbol
0x9577dc4c: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1488
0x9577cde4: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 468
0x9577cc00: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _SendEventToEventTargetWithOptions + 56
0x95843b48: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : DockCallback(unsigned long, unsigned int, void*, void*) + 1648
0x9697250c: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics : _notifyDatagramHandler + 476
0x9693410c: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics : _CGSDispatchDatagramsFromStream + 740
0x969339a8: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics : _snarfEvents + 292
0x96c2cbd0: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics : _CGSGetNextEventRecordInternal + 152
0x969337e4: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics : _CGEventCreateNextEvent + 28
0x9577f408: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : PullEventsFromWindowServerOnConnection(unsigned int, unsigned char) + 88
0x957aa180: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _PullEventsFromWindowServer + 24
0x957aa0d0: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _FlushSpecificEventsFromQueue + 72
0x83f6ac5c: No symbol
0x83f6ab90: No symbol
0x83f7a958: No symbol
0x83f79fe8: No symbol
0x83f79f60: No symbol
0x83f79d14: No symbol
0x903f08d4: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _ReleaseClosure + 896
0x903f052c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _TerminateApplication + 88
0x94505acc: /usr/lib/libSystem.B.dylib : ___cxa_finalize + 240
0x945059a8: /usr/lib/libSystem.B.dylib : _exit + 36
0x924edab8: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices : _PlotIconRef + 0
0x84aab310: No symbol
0x84aab2e0: No symbol
0x8497c154: No symbol
0x8519a674: No symbol
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x85181738 ctr: 0x94696df0
r00: 0x85181738 r01: 0xbfff9a30 r02: 0x00422000 r03: 0x0048e0e4
r04: 0x0db48ba0 r05: 0xfffffffe r06: 0x00000000 r07: 0x00000000
r08: 0x00000000 r09: 0x0db48cd6 r10: 0x00000001 r11: 0x00000048
r12: 0xa07a5b24 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0xa00523e8 r18: 0xa07659f0 r19: 0xa07659f0
r20: 0xa07a59f0 r21: 0xbfffa56c r22: 0xbfffa4b4 r23: 0xbfffa4ac
r24: 0x00000000 r25: 0xbfff9d58 r26: 0x00000000 r27: 0x00000003
r28: 0x000fd26c r29: 0x001aad30 r30: 0x004d2634 r31: 0x0048e0ec
Thread 4: (0xb019ed38, 0xb8152c24)
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0
0x848dcd3c: No symbol
0x8483d96c: No symbol
0x8483db04: No symbol
0x903bb42c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
0x903bb42c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
0x945841d4: /usr/lib/libSystem.B.dylib : __pthread_body + 40
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x005e0af0 ctr: 0x94583588
r00: 0x00000193 r01: 0xf0182c20 r02: 0x00000000 r03: 0x00000014
r04: 0xf0182d18 r05: 0x00000098 r06: 0x00000000 r07: 0x00000000
r08: 0x00000000 r09: 0x002c5340 r10: 0x000eb020 r11: 0x0064e124
r12: 0x94583588 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0x00000000
r28: 0x00000000 r29: 0xf0182d18 r30: 0xf0182d04 r31: 0xf0182d04
Regarding your suggestion to try the free LibreOffice, at the moment I don't need this, because I have downloaded a one-month trial Japanese Microsoft Office 2011 and can open my current files with that, although I do not want to revise any of my files until either this problem is solved, or I purchase a new MS Office.
Unfortunately there is not many MS Office software in English available here in Japan. I spoke to Microsoft Japan and even though they sell software, they do not sell any English verions of MS Office. Incredible, considering that the company itself is located in the US. They suggested I buy it from Amazon Japan, however Amazon do not have any available at this time and do not know if they will in the future.
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iMac 21", new in Dec. 2010
Snow LeopardOh another thing:
It does step 1 ok (backing up) but when it starts downloading apps (step 2) is the problem. The first few apps end up downloading but iTunes freezes like 5 times during the process... After a few apps comes the white screen and everything... Once the iPod is removed and iTunes it closed, the background comes back and everything goes back to normal. Nothing is erased from the iPod either.
Thought that would help.
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