My iMac (Intel) has stopped writing DVDs and CDs - what do I do?

My iMac (Intel) has stopped writing DVDs and CDs - what do I do first?

You can try one of the CD/DVD cleaning discs but I doubt it will work. Your superdrive has probably failed.
you can have Apple replace it, for around $120, or buy any brand external DVD drive that connects by USB port and it will work with your Mac. Most cost around $30.

Similar Messages

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    I updated Itunes today to the latest version. Windows 7 64bit. None of my drivers work and get an error when itunes starts, about registry setting for reading and writing dvds and cds missing. Anyone else have the same issue. I downloaded itunes again, reinstalled still have same issue.

    I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
    iTunes for Windows: "Registry settings" warning when opening iTunes

  • After installing ITunes my notebook stopped recognizing DVDs and CDs

    maybe you had the same problem. how can i manage it?

    maybe you had the same problem. how can i manage it?

  • IMac 9.1 has stopped playing DVDs, ejects them after about ten seconds without reading them

    This morning my iMac has stopped playing DVDs altogether. It had been struggling to play them before, but now it won't even read them.
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    I would start first with some basic resets, do a SMC AND PRAM reset first, do each 2-3 times and then test. If you don't know how please click  Intel iMac SMC and PRAM resets. If those don't work then I suspect your SuperDrive is either dirty or worn out. You can go to your local office supply store and get a CD/DVD cleaning kit. If that fails then take the machine in for service.

  • HT2499 My DVD player has stopped taking discs and the DVD player no longer recognizes the drive.  I bought an external player.  How do I switch the DVD player from the internal drive to the external?

    My DVD Player in my MabBook Pro, System 10.8.2, has stopped accepting discs and is no longer recognized by the DVD driver.  I purchased an external Blue-ray Disc player/writer.  It is a Samsung.  I downloaded their driver so the drive shows up on my desktop.  But how do I switch the DVD player over from my internal to my external drive?

    In addition to RRFS's advice, please post in the correct forum. This forum is for iMac's, you mentioned you have a MacBook Pro. They're similar but still pretty different hardware.

  • HT2452 my imac keyboard has stopped working? help!!!

    my imac keyboard has stopped working??? help!!!!!

    My keyboard just stopped working out of the clear. One minuet OK next it was dead. No little green light at all. New batteries did not help.
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  • My Vaio laptop has stopped detecting DVD ROM

    My Vaio laptop has stopped detecting DVD ROM.The DVD drive was there sometimes AND most of the time NOT.i have tried all way of fixing the issue but all in vain. i.e deteting UPPER & LOWER FILTER Or Uninstalling DVD Driver.I dont know what the actual problem is.   please Help me. apecs are as follows- SONY Vaio laptopmodel No- SVF15318SNB4GB RAMIntel Core i5-4200U CPU @ 1.60GHzWin 8.1 single language 64bit OS

     
    Hi saurabhsaini225, 
    Thank you for considering Sony Community! 
    Sorry to hear your issue. Let's isolate it by following these troubleshooting steps: 
    Test the Optical Drive in BIOS, and reset it - Turn off the computer -> press the power button and immediately, tap the F2 key repeatedly. Once in BIOS, go to Boot tab. Look for Boot Sequence and check if the Optical Drive is listed. If not then its already hardware issue. If DVD is listed, try to reset BIOS, go to Exit tab -> Get Default Values -> hit Enter ->Save the changes and Exit. 
    Power Cycle - Remove the battery and all peripherals -> press and hold the power button for 5 seconds OR, if the battery is not removable, remove all peripherals-> look for a battery off button on the bottom of the laptop -> push the button for 5 seconds -> you may use a safety pin if you see a pinhole. 
    Run Windows update and Vaio update. 
    You may also check for the latest drivers and software from Sony's support website based on your location or from where you purchased the unit. 
    Your Vaio SVF15318SNB is not a U.S. model and we have limited information and we do not have the drivers the support your computer. 
    For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
    Hope these help. 
    Thanks,
    Vincent 
    If my post answers your question, please mark it as "Accept as Solution"
     

  • Why am I receiving the "Unfortunately, Messaging has stopped" error message and how do I fix it?

    Why am I receiving the "Unfortunately, Messaging has stopped" error message and how do I fix it?

    I am so upset. Please read my messages from my postings. This has nothing to do with SIM Card, Hard Reset, Apps, Google Gmail Account, nothing. I have gone thru all of this and NOTHING has fixed this. I went to the store today and spoke to the manager on duty. He said he had to try and duplicate the problem before he could help me. I showed him "screen captures" I did, told him it's out here on the board, etc. etc. Needless to say I ended up coming home with the same phone, "he" erased the phone and started over again. Well guess what, it's not a error with "MY" Gmail account being corrupted because if that is the case Mrs. Hayden14 has a bad Gmail account too. If you guessed it, the phone just crashed again! I was able this time to capture a report with ALL the history in it and saved screen captures to PROVE to him this is not a joke. Even the report says "Crash". This time it was something else I don't even or ever have used. I have also wasted over a day , yes a full work day on this without question.
    I have had to get the run around for the last day. This is totally ridiculous, including them putting me on hold for 55 min. Oh, that's another funny story. Anyways, tomorrow morning I am going to the Verizon store one last and final time and I hope they decided to do the right thing and give me a phone that does not crash and works. It would be handy at work for me, especially where I work at. I hope hope hope someone listens to and helps me. I would love for them to see me walk in, take my phone and say to me were going to get you another phone, hand it to me, see if it works and prove it's the device. I don't hear anyone having this issue on other phone types so sounds like its the phone type.
    I have had 3 phones now in the matter of 2 weeks. I am sure the FedEx charges will add up to a cost of a new phone at some point and start to outbalance your requirement to give me the same phone when it has the same problem.
    Can't wait to see what happens tomorrow.

  • HT1199 Hai, i tried to open itunes on my windows 8 laptop but it comes out with 'iTunes has stop working' notification and need to close the program everytime i try to load it. Please help! thanks.

    Hai, i tried to open itunes on my windows 8 laptop but it comes out with 'iTunes has stop working' notification and need to close the program everytime i try to load it. Please help! thanks.

    Hi ajay-9,
    Thanks for visiting Apple Support Communities.
    The steps in this article can help if iTunes is quitting unexpectedly on your PC:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    Cheers,
    Jeremy

  • Iphoto has stopped uploading photos and frozen. I have paid online for the book - what to do?

    Hi there.. iphoto has stopped uploading photos and the programme has frozen on me. It assembled the book (step 1.), then did not complete the upload (step 2). Prior to these steps I provided my C/C detals and paid for the book.  i had to Force Quit the iPhoto app, and now wondering what to do!? If I try to buy the book again, then it asks for my C/C details...

    Did you get a confirmation email from Apple?  Click on the Store button at the top of this page and use the Account ➙ Track a Purchase link.  That will tell you if they received your book.  Apple doesn't charge the card until it is shipped.  You can also check with your credit card company to see if there's been a charge from Apple.
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    OT

  • My 3g has stopped sending mms and when i receive one i have to view it on 02 website

    My 3g has stopped sending mms and when i receive one i get a msg from 02 telling me to view it on their website - Help anyone please? Thanks

    Have you checked that MMS messaging is switched on in the Phone Settings?  Even if you thought it was, settings sometimes get changed.  The only other suggestion is to talk to your network provider about it.

  • If i buy imac(intel) in canada apple store and then after i want 2 gift my brother in india so u can ship it in india

    if i buy imac(intel) in canada apple store and then after i want 2 gift my brother in india so u can ship it in india

    You will need to ask the authorities in India and Canada, this is a technical help forum. I suspect you are simply trying to save your brother money however I suspect it would be easier and less expensive in the long term if he buys the system he wants in India.
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  • My mail has stopped receiving anything and is saying the IMAP server username and password is wrong but I haven't logged out or changed anything?

    My mail (hotmail) has stopped receiving emails and keeps saying the IMAX server username and password is wrong when I haven't changed anything?

    Hello ,Marshyy96
    That is not good, lets see if we can get your email back up and running again. Take a look at the article below to go over the settings to just make sure nothing is out of the ordinary. You may end up needing to remove the email account and add it back in. 
    Get help with Mail on iPhone, iPad, and iPod touch
    http://support.apple.com/en-us/TS3899
    Regards,
    -Norm G. 

  • Do iMacs play DVDs and CDs?

    Do iMacs play DVDs and CDs?  I don't see any info about this on the specs page.  Is this an add on?

    Yes, they do. For models which don't include an internal optical drive, this requires an external one such as Apple's USB SuperDrive, or for some uses, one in another computer.
    (103905)

  • Hi my iPod touch gen 4 has stopped working properly and App Store will not load but Internet will, also you tube also won't load. Any ideas?

    Hi my iPod touch gen 4 has stopped working properly and App Store will not load but Internet will, also you tube also won't load. Any ideas? I should probaly also add that I have also recently tried to download a screen recorder from safari and a message keeps popping up and saying that it can't verify server, even for this website

    Reset the device:
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
    If that doesn't help, tap Settings > General > Reset > Reset All Settings
    Files cannot be downloaded from Safari on an iPod touch.

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