My imac is a 2009 model. It won't turn on. I have been told it could be the video card.What are my options?, My imac is a 2009 model. It won't turn on. I have been told it could be the video card.What are my options?

It could also be the power supply. Do you have a backup of the OS. If you have a near by Apple Retail Store I would bring it in and let them do a diagnostic on it to find out for sure. Once you know what it is for sure, you can decide whether to fix or replace.

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If I have my iMac internet sharing turned on, the Airport Utility won't recognize the Airport Express I want to use to stream iTunes to my stereo. When I turn the iMac internet sharing off, the Airport Express appears but calls itself a base station.

If I have my iMac internet sharing turned on, the Airport Utility won't recognize the Airport Express I want to use to stream iTunes to my stereo. When I turn the iMac internet sharing off, the Airport Express appears but calls itself a base station. I just bought the Airport Express and it's not clear how I should set up my System Preferences for Sharing. Thx

Yes. Unfortunately the stereo is too far from the wired ethernet connection My iMac is connected to the internet using an ethernet cable from the DSL modem (plugged into the wall, not wireless). The Airport Express is plugged into an outlet 25' away from the iMac and connected to my speakers. I've turned on the iMac Airport wireless Internet Sharing, hoping to stream iTunes to the Express connected to the stereo. The iMac Airport picks up several neighborhood networks so I know it's working (and I connected my iPhone wifi to it just to check as well).
When I use Airport Utility to set up the Express, the only time Utility recognizes the Express is when the iMac Airport is off. When I turn on the iMac Airport, the Airport Utility immediately loses the Express and asks to rescan.
Maybe that explains my problem better.

HT4061 Hi have iphone 4 has been disabled says to connect to itunes when I do that it says enter passcode on phone but it won't let me any ideas

Hi have iphone 4 has been disabled says to connect to itunes when I do that it says enter passcode on phone but phone won't let me do that

Hey drcajkm,
Thanks for the question. The following article provides some solutions if you are having issues with passcode lock:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212
If you have never synced your device with iTunes, or you do not have access to a computer
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the Connect to iTunes screen.
5. iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Thanks,
Matt M.

The image came up on my screen saying that I need to connect my iPod to iTunes, but I have a passcode, so it won't allow me to. And I want to try and turn it off, but my touch screen doesn't seem to be working either. HELP!

The image came up on my screen saying that I need to connect my iPod to iTunes, but I have a passcode, so it won't allow me to. And I want to try and turn it off, but my touch screen doesn't seem to be working either, so I can't even turn it off since you need to "slide to power off." HELP! I'm leaving on Thursday morning for six and a half weeks, and I absolutely need my iPod with me. I was just at the Apple store today for problems I was having with ANOTHER product, and I don't really want to drive all the way out to where my nearest store is (which is not very near) if I can figure this out at home. My iPod was working totally fine earlier today and last night, so I don't know what happened! Please, please, PLEASE HELP!

Now it's allowing me to reboot (hold down power button and home button and restart), but every time it just comes up to the same thing: the connect to iTunes page. Which is not possible. And I refuse to restore my iPod. PLEASE HELP.

Just got a new imac and my iwork software wont work. I have the serial numbers but after migrating from my old mac running OSX tiger it won't even give me that opportunity. I do not have any discs as this was downloaded. Help

Just got a new imac and my iwork software wont work. I have the serial numbers but after migrating from my old mac running OSX tiger it won't even give me that opportunity. I do not have any discs as this was downloaded. Help

Hi, hopefully you guys can help me out, I just
purchased a G5 iMac to replace my aging dell desktop,
and now i'm more or less completely os x dependant
(I've had an ibook for a few months now). Anyway, I
have a few questions:
1. Does anyone know of a (free) mail notifier tool,
that will alert me when I recieve new pop3 mail? I
used to use AIM for this in windows
The built in email program does sound an alert for new messages.
2. Anyone know of a good (free, again) IRC client?
iChat works well.
3. I noticed earlier that my screen was flickering,
it seems to have subsided for now, but is that normal
to encounter in a new display? It wasn't really bad
flicker, but I could see it.
No idea.
4. I leave my desktops on 24/7x365, will that be a
problem with this iMac? Display shuts off of course
after 30 mins
You could set the iMac to go to sleep after non use. My Macs are
always sleeping when not in use, waking them up takes seconds.
Unlike windoze, never knew if it would be locked up or not.
5. Should I get the extended warranty? I'm usually
against them, but I am expecting this computer to
last me at least 3 years (for $1300 it better!)
before I upgrade, as I got that much out of a Dell
and from what I understand, Mac's do not age nearly
as fast as Windows pc's.
It is well worth the cost. Never know what might happen. Also
it is good insurance for future upgrades. I traded in my G4 tower
purchased two years ago for 75% of what I paid for it. Apple care
transfers, giving the buyer the remainder of your warranty.
Thank you for any help,
-Evan

I have new MacBook Pro with OS 10.10. My MAIL program was working but suddenly won't recognize my VERIZON FIOS server. FYI, the MAIL programs on my iPAD and old iMAC continue to work. No answer yet from Apple Support HELP!!!

I have new MacBook Pro with OS 10.10. My MAIL program was working but suddenly won’t recognize my VERIZON FIOS server. FYI, the MAIL programs on my iPAD and old iMAC continue to work. No answer yet from Apple Support HELP!!!

Additional Information.
On my Mail Accounts setup it was set to "verizon.net" on incoming.
Now it faintly reads, "incoming.yahoo.verizon.net"
This came up automatically .... I did not do it and I cannot change it

HT5225 I have an imac 24 , imac 27, mac book pro, airbook and Iphone 3G. I have switched to icloud from mobile and all the computers synch with each other but data entered from my iphone in ical won't sync to the other computers.

I have an imac 24 , imac 27, mac book pro, airbook and Iphone 3G. I have switched to icloud from mobile and all the computers synch with each other but data entered from my iphone in ical won't sync to the other computers.
Is there a setting on the iphone that will allow ical entries on the iphone to sink to my other computers
Thank-you

Welcome to the Apple community.
First check that all your settings are correct, that calendar syncing is checked on all devices (system preferences > iCloud on a mac and settings > iCloud on a iPhone, iPad or iPod).
Make sure the calendars you are using are in your 'iCloud' account and not an 'On My Mac', 'On My Phone' or other non iCloud account (you can do this by clicking/tapping the calendar button in the top left corner of the application ), non iCloud calendars will not sync.
If you are sure that everything is set up correctly and your calendars are in the iCloud account, you might try unchecking calendar syncing in the iCloud settings, restarting your device and then re-enabling calendar syncing settings.

I dowloaded an album to my iPad from iTunes and now I have no iTunes app and all music on my iPad has disappeared. My iMac won't let me sync because it thinks all my music is already installed/

I dowloaded an album to my iPad from iTunes and now I have no iTunes app and all music on my iPad has disappeared. My iMac won't let me sync because it thinks all my music is already installed/

You now need to get your pictures back! The similar to you, after I updated my iPad Mini, I can't get my some files on device. I tried many ways, fortunately, I got a tool from http://tinyurl.com/Data-Recovery-iPhone to help me recover lost files easily! It supports iPhone, iPad, iPod, etc iOS devices!

I Baught A iMac 2010 From Someone it came with lion but for the programs i use i need snow leopard but when trying to install it won't boot from usb or cd what can be the problem i've been at this for over 24 hours if anyone ca help it'd be greatly apprec

I Baught A iMac 2010 From Someone it came with lion but for the programs i use i need snow leopard but when trying to install it won't boot from usb or cd what can be the problem i've been at this for over 24 hours if anyone ca help it'd be greatly appreciate it! Thanks!

Downgrade OS X Lion To Snow Leopard [Video How-To]
http://www.cultofmac.com/110614/downgrade-os-x-lion-to-snow-leopard-video-how-to /
How To Downgrade OS X Lion To Snow Leopard: The Complete Tutorial
http://www.redmondpie.com/how-to-downgrade-os-x-lion-to-snow-leopard-the-complet e-tutorial/
How To Downgrade from Apple OS X Lion to Snow Leopard
http://www.pcmag.com/article2/0,2817,2389334,00.asp

I have been using Firefox for years. When I downloaded the Firefox 20.0, I can type in my hotmail address, but my hotmail won't open.

I am able to type in the address bar, but when I hit enter, nothing happens. And I don't like using Internet Explorer. This happens when I try to acccess my hotmail account. I never had this problem with other versions of Firefox.

We are aware of issues using the address bar. A push to fix the issue will be made in 3-5 days. In the meantime since your issue is a little different that what we have you can try safe mode.
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Once you get the pop-up, just select "'Start in Safe Mode"''
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''

The new updated version of iMovie 10 won't let me open my previous files I created before the update today. I have a wedding that I'm trying to finish and deliver and now I can't because that file version won't open. I keep getting an error message

Hello,
Please help me figure this out. I'm very unhappy at the moment. I'm fustrated and don't have any idea how to revert to the original version before the update was done on iMovie 10. I NEVER hated APPLE until NOW!! I love APPLE products and apps so please help me stay in that mindset. So I worked on some movie projects when I got my macbook pro 6 months ago. I update reguarly. I saw the update prompt and honestly, I did not think I would have ANY issuess with opening my previous files that I created only a few months ago with this updated version.The new updated version of iMovie 10 won't let me open my previous files I created before the update today. I have a wedding that I'm trying to finish and deliver and now I can't because that file version won't open. I keep getting an error message and the iMovie app closes. Last night I saw the file and tried to open it but no luck. Error message came up again. I reboot and turned off my laptop for the evening and tried again just now but nothing!! I need that video. My job depends on it! I worked so hard on this wedding video and now it's lost and won't open. I work another job and don't have much time. I really don't want to start all over again. Please help me. Thanks so much for your assistance.
Fustrated APPLE customer
Jolly A. Rupp

I also have Jolly's problem. I found the iMovie 9.0.9 folder and tried to launch the older version of iMove. It would not launch. I removed all of the iMovie preferences from the Preferences folder, removed iMove 10 from the applications folder, and restarted my Mac. iMove 9.0.9 still won't launch and I can't access my videos created with the older version of iMovie. Is there a way to uninstall iMovie 10 and reinstall iMovie 9.0.9?
I am running Yosemitie on a iMac.
Paul

When trying to burn a playlist to a blank CD, iTunes 10.3.1 won't recognize the blank CD I've inserted (Verbatim CD-R). I've burned using these CDs before, this is a recent problem. Not the burner, as I can burn using Toast. iMac with Snow Leopard 10.6.8

When trying to burn a playlist to a blank CD, iTunes 10.3.1 won't recognize the blank CD I've inserted (Verbatim CD-R). I've burned using these CDs before, this is a recent problem. Not the burner, as I can burn using Toast. iMac with Snow Leopard 10.6.8

What kind of CD are you burning (Audio or MP3)?
If you're burning an MP3 CD, the songs must already
be in mp3 format.
If not, iTunes will tell you that you have no songs
in the playlist.
M
I was making an audio cd. But I have since found out what the problem was. The files in my PLAYLIST I converted to aiff, since they were SDll files (I thought they were similar to AIFF, and they PLAY on Itunes...just won't burn.) When I selected the songs in the playlist and converted them...I thought all those files were converted, They were not. The converted files went into my LIBRARY, even tho I selected the ones in the playlist...and once I exchanged the SDll versions of the songs in my playlist. THEN they burned fine...but still...it's confusing..you say convert..it says it's been converted..and what they don't say is it's not been converted inside the playlist...where I had selected the songs...It just ADDED aiff versions..but only in the library...Anyway, that's what happened. But it's strange that it PLAYS SDll but won't burn them....and you'd think, logically..the ones you selected would change...but they don't. Playlists are mainly pointers to the actual files I guess...a sort of Alias..
At least it works now. But it's sad that the latest itunes does more, but also does LESS...as I used to be able to burn SDll files. Now I'll have to convert all my files to AIFF, and mp3's as I assume my ipod video won't play anything but mp3's?

I have OSX 10.7.5. I loaded Powerschool, this sent me to oracle to load java 7, now powerschool won't laod, java 7 logo just spins. I contacted orgacle live help, said it was a mac problem that they could fix for $75. Any help would be wonderful. MT

I have OSX 10.7.5. I loaded Powerschool, this sent me to oracle to load java 7, now powerschool won't laod, java 7 logo just spins. I contacted orgacle live help, said it was a mac problem that they could fix for $75. Any help would be wonderful. MT

Pearson put out a tech note on this today - the new versions of Java are what's causing the problem. If you can use Time Machine to rollback java prior to a java 7 or 1.6.0_37 version that will get you going again. I've been searching for hours for a place to download the older version but it seems Apple's site and Oracle all only have the latest release. Still trying to see if I have a copy downloaded on a system that hasn;t been updated to copy off to a network drive or usb and install the older version on to systems.
PowerSchool Tech Notes
PowerTeacher Gradebook and recent Mac OS X Java update
An update to Java for Mac OS X was released on October 16, 2012. An issue has been identified with this Java update (Java for OS X 2012-006) which prevents teachers from launching PowerTeacher Gradebook.
Teachers using PowerTeacher Gradebook should avoid taking this Java update to version 1.6.0_37 until notified that PowerTeacher Gradebook has been certified with this latest version of Java 1.6 for Mac OS X. PowerTeacher Gradebook will continue to work on Mac OS X workstations with Java version 1.6.0_35.
Additional communication will be provided once a workaround is identified or an updated version of PowerTeacher Gradebook is available.

Has anyone had any luck returning there iMac w/ Lion? I couldn't even reconnect back to the iternet tonight w/o restarting my new iMac.... Looks like folks have been having this problem for months

Has anyone had any luck returning their iMac w/ Lion? I couldn't even reconnect back to the iternet tonight w/o restarting my new iMac.... Looks like folks have been having this problem for months & months .. The Apple tech told me that all I could do is wait for Apple to come up with a fix... Got a new router this week so that isnt' it. Would I be better off w/o this until Apple gets their act together? I downloaded the combo update 10.7.3 & it helped for about a day... yesterday I still had to manually reset the connection but now it's resorting back to disconnectiong w/o fully going into sleep mode first. Sorry to say this is a major lemon. Help!

Seems unfair... I thought I was probalby having a router problem... got a new router this week. Thst's when we realized we have a computer problem. My next door nieghbor got zero sleep staying up all night while trying to help us figure out what the problem could be. He said if it were him he would have returned the iMac / Lion. Got the new iMac w/ Lion for Christmas but didn't realize until this week that Apple is the problem.... Hard to believe that Apple just has kept on selling this like ... oh No problem! Can't stay on the internet... but will sell you another one today! I'm getting mad... It's not every day we spend that kind of money on a computer . & ALL they can give us is that LOUSY Lion combo update. I can't even stay connected long enough to make a vitamin order with Puritan's Pride... & then the disconnection wipes out my cart... so I have to start over. When are they going to fix this! 'Not feeling very positive'. I feel like Apple KNOWINGLY sold my husband a defective... system. 14 days... oh please...

2007 Macbook Pro - Won't turn off or on. Power on button only results in quickly flashing power-on button on front of computer by display open latch. Turn off by disconnecting power cord and removing battery. Help!

2007 Macbook Pro OS X Maverick with maxed out processor and hard drive. It's been running beautifully for years! - When shutting down the computer failed to turn off. Now it won't turn off or on. Powering on only results in quickly flashing power-on button on front of computer by display open latch. To turn off by disconnecting power cord and removing battery. Help!

Hi P S 13,
If your MacBook Pro will not power on as you describe, I would suggest you troubleshoot using the steps in this article -
Troubleshooting: My computer won't turn on
http://support.apple.com/kb/TS1367
Thanks for using Apple Support Communities.
Best,
Brett L

TS4006 My passcode requirement was turned off when I updated to iOS 7. It is now requiring my Passcode, but I cannot remember it! And computer won't let me synch because "Find My iPad" app is turned on, which I obviously cannot turn off.

My passcode requirement was turned off prior to updating to iOS 7.
It is now requiring my Passcode, but I cannot remember it! And computer won't let me synch because "Find My iPad" app is turned on, which I obviously cannot turn off without getting into iPad Settings.
Do I really have to Reset the iPad?

Yes, you will need to restore your iPad. This link will help restore from a lost passcode:
http://support.apple.com/kb/ht1212

My imac is a 2009 model. It won't turn on. I have been told it could be the video card.What are my options?, My imac is a 2009 model. It won't turn on. I have been told it could be the video card.What are my options?

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