My iMac keeps getting stuck while restarting due to an OS update
My OS is trying to update, but it won't complete and is stuck halfway through. The computer won't turn on because the update won't finish
i have had this virus scanner for over a year now and it has just started to cause problems, also the scanner just found about 10 virus', they have now been deleted.
Since you are running Mac OS X 10.8.2, any malware it found would have been Windows malware - probably attached to some junk e-mails - and totally non-threatening to your machine. If you're concerned about removing VirusBarrier, see my Mac Malware Guide.
It certainly looks like VirusBarrier is causing the problem. However, you've got a LOT of third-party kernel extensions installed:
com.intego.iokit.VirusBarrierX6Service 10.6.18
org.virtualbox.kext.VBoxNetAdp 4.1.14
org.virtualbox.kext.VBoxNetFlt 4.1.14
org.virtualbox.kext.VBoxUSB 4.1.14
org.virtualbox.kext.VBoxDrv 4.1.14
com.intego.iokit.VBX6NKE 1
com.intego.iokit.BehavioralKext 1
com.intego.kext.VirusBarrier.AppBarrierKPI 10.6.18
com.intego.kext.VirusBarrierKPI 10.6.18
com.Cycling74.driver.Soundflower 1.5.2
com.orderedbytes.driver.ControllerMateFamily 4.4.3
com.orderedbytes.driver.CMUSBDevices 4.4.3
com.Logitech.Control Center.HID Driver 3.6.0
I've seen the Soundflower driver in a lot of kernel panic reports here... sometimes as the only third-party kernel extension in the log. I'm highly suspicious of that one if uninstalling VirusBarrier doesn't work. But any of those could be the problem, or it could even be a combination of a couple or more conflicting.
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We need your model of iMac and the version of the Mac OS you have to provide useful help. There are four families of iMacs from 1998 to present, and what fixes one may not fix another.
Pleae do "About this Mac" from your Apple menu; you get something like this:
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Last, make an appointment at the Genius Bar of an Apple store.
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Have you thought about turning auto syncing off?
Without connecting your iPad to your laptop, start iTunes. Click on Edit. Click on Preferences. Click on Devices. Check the box next to "Prevent your iPod etc. from automatically syncing." Click OK.
If you do this you can backup the iPad right away before it syncs. You may want to go into all of the iTunes tabs and just make sure that all of the current content on the iPad is selected to sync before you actually do sync.
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BTW - and this is no excuse for what you are experiencing, but I have found that some of the game apps that I had on my iPad turned out to be quite troublesome and after I removed them, my problems went away. I know that is almost sacrilege with regard to the Angry Birds addiction .... But I'm just saying ... -
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Restart your computer while holding down left mouse key. That will eject the CD and your Mac will start as normal.
Lupunus -
Hi everyone
Safari browser(latest version) on my macbook pro retina(mavericks) keeps getting stuck on certain websites such as cnet,forbes etc. I am unable to open some of these websites at all as it gets stuck and only solution will be to force quit safari.
Please any help or suggestions?
Otherwise its a beautiful machine.
Regards
Stealth891. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off merely by the seeming complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p) if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' /^ +[NP].+ =/h;/^( +D.+[{]|[}])/{ g;s/.+= //p;};' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' '" L*/P*/*loginit*' 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,Inter,iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D13 14 1 48 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 14 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
Problems installing Photoshop CS4, keeps getting stuck on "installing Adobe Air." Tips?
I'm trying to install Photoshop CS4, but it keeps getting stuck on "installing Adobe Air" every time. Freezes, makes no more progress, eventually I have to force quit. I've even downloaded and installed it (Air) separately, but it keeps getting stuck on it in the CS4 install. Any tips? I'm running 10.8.5 on a MacBook Air. Saw something about deleting Adobe FlashPlayer to maybe fix it? Any and all tips welcome. Thx.
Googling only comes up with a couple things where someone was trying to
install a cracked version they downloaded, so it could be a corruption
problem.
If this is a downloaded installer, then redownload it and try installing,
again.
If you are inserting a DVD and autoplay is starting up and you get this
message, you can shut down the installer process as you've done then instead
of double-clicking the DVD, use right-click Explore to view the files
directly on the DVD without running AutoPlay, then find the setup.exe or
something.MSI with EN in it's name to run the installer, directly, without
goint through autoplay. This would only make a difference if the autoplay
is corrupted somehow but everything else is ok. Since your error message
talks about autoplay then maybe that is the case.
If you are calling Adobe for support, it can take hours, depending on when
you call.
This "open letter to Adobe customers" was posted within the last few days
and basically apologizes for poor support, recently, while they change from
support-provider to another:
http://www.adobe.com/support/pdfs/open_letter_to_adobe_customers.pdf -
Why does iTunes Match keep getting stuck on Step 1?
I realise there are already countless threads on here from people with the same problem but none of them seem to be able to help me. I've recently renewed my iTunes Match subscription after many months but it keeps getting stuck nearly halfway through Step 1. The bar gets so far and then stops for ages.
I've tried all sorts of things: Stopping and starting the match, deleting my iTunes Library.itl file (which just creates even more problems with my library, so I have to put it back to normal with a backup), signing in and out of iTunes Store, closing and reopening iTunes, restarting my PC, deleting duplicates etc. None of them is solving the problem.
In case it's relevant, I've got Windows 8 on my laptop and my iTunes library is based on an external hard-drive I've got connected to the laptop by USB.
If there is any definitive answer to solving this problem, can someone please help me ASAP?i'm having the same problem. it's been in step 1 for two days. I tried stopping it and nothing. please let me know if you had a solution on this issue.
thx -
I'm trying to use the quick selection tool in Photoshop Elements 12 but it keeps getting stuck on minus. I've reinstalled twice and it will work for a little while and then get stuck again. When I select something, I have one shot at it and as soon as I let go of the mouse it switches to minus and I can't add anything else. How do I fix this?
When a tool misbehaves, go over to the far upper right corner of the tool options area and click the four-lined square. Choose Reset Tool from the popout menu.
-
Trying to download CS6 design & Web premium suite but keeps getting stuck at 10.28%
I have tried to download CS6 design & Web premium suite over 6 time but it keeps getting stuck at 10.28%.
Please adviseI am having exactly the same error when downloading Adobe CS6 Design and Web Premuim for PC. The Adobe Download Assistant stops the download at 10.28% complete and will not go any further. I've cleared my cookies, tried different browsers (IE 10 & Chrome), I've uninstalled and reinstalled the download assistant. I tried Jeff's advice from the previous post (although that I think is more to help with troubleshooting after the software is downloaded.) I also tried restarting the download over and always, it stops at the same spot (10.28%) and will go no further.
I am currently running Windows 7 64-bit. Any help would be appreciated. -
Why after so many updates does address book keep getting stuck?
Address book is easily the most troublesome app in OSX. My current frustration with it is that it keeps getting stuck in endless loops, requiring it to be killed and restarted, and most likely introducing more errors in the database that make for more troubles, and so on ad nauseum. Really, Apple; couldn't you make an address book that "just works" by now? Maybe it should have been kept simpler?
I'm pretty skeptical of attributing this to anything peculiar to my current environment. I've observed continuous bad behavior by Address Book as long as there has been Mac OSX in the early 00's, often involving its interactions with Mail and Calendar. For the longest time, it couldn't undo, which made for some nasty mistakes.
But here's my report. I see a few red items that appear to reflect outdated things that haven't been removed or the continuous OSX complaining about Flash player versions. Let me know if you see something problematic...
EtreCheck version: 1.9.13 (49)
Report generated 12 August, 2014 at 13:04:48 EDT
Hardware Information: ?
Mac mini (Mid 2011) (Verified)
Mac mini - model: Macmini5,2
1 2.5 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information: ?
AMD Radeon HD 6630M - VRAM: 256 MB
LED Cinema Display 2560 x 1440
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 3 days 23:32:36
Disk Information: ?
APPLE SSD TS256C disk0 : (251 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 250.14 GB (53.22 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information: ?
Fujitsu Component Apple Optical USB Mouse
Apple Inc. Apple LED Cinema Display
Apple Inc. Display iSight
Apple Inc. Display Audio
Apple Inc. MacBook Air SuperDrive
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Apple Computer, Inc. IR Receiver
Firewire Information: ?
G-TECH OEM ATA Device 00 800mbit - 800mbit max
S.M.A.R.T. Status: Verified
EFI (disk1s1) <not mounted>: 209.7 MB
Archive (disk1s2) /Volumes/Archive: 999.87 GB (890.88 GB free)
Thunderbolt Information: ?
Apple Inc. thunderbolt_bus
Gatekeeper: ?
Anywhere
Kernel Extensions: ?
[not loaded] com.Huawei.driver.HuaweiDataCardDriver (4.0.3) Support
[not loaded] com.ZTE.driver.ZTEUSBCDCACMControl (1.2.1) Support
[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (1.2.1) Support
[loaded] com.avatron.AVExFramebuffer (1.7 - SDK 10.8) Support
[loaded] com.avatron.AVExVideo (1.7 - SDK 10.8) Support
[not loaded] com.cisco.nke.ipsec (2.0.1) Support
[not loaded] com.novatel.driver.Merlin (1.7) Support
[not loaded] com.novatel.driver.MerlinData (1.7) Support
[not loaded] com.novatelwireless.driver.3G (2.1) Support
[not loaded] com.novatelwireless.driver.3GData (2.1) Support
[not loaded] com.novatelwireless.driver.DisableAutoInstall (1.0.1) Support
[not loaded] com.sierrawireless.driver.SierraSwitch (1.2.0) Support
[not loaded] de.novamedia.driver.NMSonyEricssonDriver (1.0.1) Support
[not loaded] de.novamedia.driver.NMUSBCDCACMControl (3.2.12) Support
[not loaded] de.novamedia.driver.NMUSBCDCACMData (3.2.12) Support
[not loaded] de.novamedia.oem.sierrawireless (1.0.4) Support
Startup Items: ?
AdobeVersionCueCS2: Path: /Library/StartupItems/AdobeVersionCueCS2
AgentMon: Path: /Library/StartupItems/AgentMon
AMPAgentBootup: Path: /Library/StartupItems/AMPAgentBootup
CoreDuoTemp: Path: /Library/StartupItems/CoreDuoTemp
HP IO: Path: /Library/StartupItems/HP IO
HP USB EWS Gateway: Path: /Library/StartupItems/HP USB EWS Gateway
HPlaserjet Trap Monitor: Path: /Library/StartupItems/HPlaserjet Trap Monitor
Parallels: Path: /Library/StartupItems/Parallels
patchagent: Path: /Library/StartupItems/patchagent
Problem System Launch Daemons: ?
[failed] com.apple.wdhelper.plist
Problem System Launch Agents: ?
[failed] com.apple.helpd.plist
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.barebones.authd.plist Support
[invalid] com.bjango.istatlocaldaemon.plist
[loaded] com.cocoatech.pathfinder.SMFHelper.plist Support
[running] com.gadgettrak.gadgettrakdeamon.plist Support
[failed] com.google.GoogleML.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.googlecode.munki.managedsoftwareupdate-check.plist Support
[loaded] com.googlecode.munki.managedsoftwareupdate-install.plist Support
[loaded] com.googlecode.munki.managedsoftwareupdate-manualcheck.plist Support
[running] com.intego.commonservices.daemon.plist Support
[running] com.intego.task.manager.daemon.plist Support
[failed] com.intego.VirusBarrier.daemon.plist Support
[failed] com.intego.VirusBarrier.logger.daemon.plist Support
[failed] com.intego.VirusBarrier.scanner.daemon.plist Support
[running] com.kace.ampagent.plist Support
[running] com.kaseya.agentmon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[not loaded] com.patchagent.updateagent Support
[failed] com.reductivelabs.puppet.plist Support
[loaded] com.sharpcast.xfsmond.plist Support
[failed] net.decimus.synk.synkd.plist Support
[loaded] org.macosforge.xquartz.privileged_startx.plist Support
Launch Agents: ?
[loaded] com.google.keystone.agent.plist Support
[not loaded] com.googlecode.munki.managedsoftwareupdate-loginwindow.plist Support
[loaded] com.googlecode.munki.ManagedSoftwareUpdate.plist Support
[loaded] com.googlecode.munki.MunkiStatus.plist Support
[running] com.intego.netupdate.agent.plist Support
[loaded] com.intego.task.manager.notifier.plist Support
[loaded] com.intego.VirusBarrier.alert.plist Support
[not loaded] com.iteleport.connect.plist Support
[loaded] com.kace.AdminAlert.plist Support
[loaded] com.kaseya.update.plist Support
[running] com.oracle.java.Java-Updater.plist Support
[failed] de.novamedia.NML2NDeviceObserver.plist Support
[running] net.culater.SIMBL.Agent.plist Support
[loaded] org.macosforge.xquartz.startx.plist Support
User Launch Agents: ?
[loaded] com.adobe.ARM.[...].plist Support
[running] com.bjango.istatlocal.plist Support
[running] com.spotify.webhelper.plist Support
User Login Items: ?
EvernoteHelper
Dropbox
Display Menu
Internet Plug-ins: ?
AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Outdated! Update
AdobePDFViewer: Version: 11.0.04 - SDK 10.6 Support
googletalkbrowserplugin: Version: 5.4.2.18903 Support
GoogleOneClickPluginDeluxe: Version: Unknown
iPhotoPhotocast: Version: 7.0 - SDK 10.8
GoogleOneClickPlugin: Version: Unknown
RealPlayer Plugin: Version: (null) Support
PDF Browser Plugin: Version: 2.4.4 - SDK 10.6 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
VLC Plugin: Version: 1.0.5 Support
Silverlight: Version: 5.1.20125.0 - SDK 10.6 Support
net.juniper.DSSafariExtensions: Version: (null) Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 Support
o1dbrowserplugin: Version: 5.4.2.18903 Support
SharePointBrowserPlugin: Version: 14.4.2 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 51 Check version
OfficeLiveBrowserPlugin: Version: 12.3.5 Support
Safari Extensions: ?
1-ClickWeather
Twitter for Safari (Disabled)
Evernote Web Clipper-2
feedly-1
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins ?
AdobePDFViewer: Version: 8.1.0 Support
WebEx64: Version: 1.0 - SDK 10.6 Support
WebEx: Version: 1.0 Support
fbplugin_1_0_3: Version: (null) Support
Google Earth Web Plug-in: Version: 7.1 Support
CitrixOnlineWebDeploymentPlugin: Version: 1.0.60 Support
Stamps.com: Version: 1.1.13 Support
3rd Party Preference Panes: ?
Air Display Preferences Support
Flash Player Support
Flip4Mac WMV Support
GadgetTrakMacPref Support
Growl Support
iStat Menus Support
Java Support
Xmarks for Safari Support
Time Machine: ?
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Archive: Disk size: 931.20 GB Disk used: 101.51 GB
Macintosh HD: Disk size: 232.96 GB Disk used: 183.39 GB
Destinations:
Data [Network] (Last used)
Total size: 2
Total number of backups: 76
Oldest backup: 2013-08-12 12:16:27 +0000
Last backup: 2014-08-12 16:11:51 +0000
Size of backup disk: Adequate
Backup size 2 > (Disk used 284.90 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU: ?
11% PluginProcess
2% WindowServer
1% SystemUIServer
1% coreaudiod
1% iStatLocalDaemon
Top Processes by Memory: ?
102 MB Google Chrome
66 MB Calendar
66 MB Mail
53 MB WindowServer
41 MB Google Chrome Helper EH
Virtual Memory Information: ?
396 MB Free RAM
1.01 GB Active RAM
673 MB Inactive RAM
942 MB Wired RAM
18.76 GB Page-ins
781 MB Page-outs -
Adobe Flash Driver keeps getting stuck at 30%
I've been trying to install the lasted version of Adobe Flash Driver and it keeps getting stuck at either 25% or 30% I've tried restarting it and checking the plug ins and it still hasn't worked. I don't know what to do help!!
Here is the solution!!! It actually works! How to perform a "clean install" of Flash Player in Mac OS X
-
My 4th gen Ipod nano keeps getting stuck on the apple logo.
My 4th gen Ipod Nano keeps getting stuck on the Apple logo screen, this happens everytime I plug it in to charge. I plug it in, an apple logo comes up, and it stays like that the entire time its plugged in. To get it to unfreeze, i have to press random buttons and unplug and re plug in earbuds. After 20-25min of doing this it unfreezes and I come to find it has gotten little to no charge after being plugged in for hours at a time. Any one else have this problem, and if so what do you do?
This can be a corrupted software/firmware on your iPod touch. If the recovery mode you did was not forced, then try to force it into recovery mode. This is how:
1. Force it to shut down (note: this sort of shut down should not be preformed unless you are in a situation like this because it is a hardware shutdown and will not attempt to unload software, save unsaved files, safely stop system processes, etc.) to do this, hold down the power/sleep button and home button for about 7 or 10 secs. Also I might be incorrect but I heard that you can just hold down the sleep and home button until the screen goes blank and then immediately let go.
2. Have iTunes running. Hold down the home button and plug the USB cable that came with your iPod into it. Keep on holding on the home button until a picture of a USB cable going into the iTunes logo appears. You are now in a forced recovery mode. (In case your not so tech-savvy forced recovery is the same as a normal recovery mode that an iPod might do if it knows an update or restore failed.)
3. iTunes should have shown a pop-up message about it found a iPod in recovery mode. Click OK, click your iPod from the sidebar and click restore. The iPod will show the apple logo for a while and iTunes will say "preparing iPod for restore" and then "waiting for iPod" this was the longest part of updates for me.
4. iPod will reboot when restore is completed. When I update my iPod it one time showed the apple logo for one whole sync until it showed the slide to unlock screen, so do not worry. P.S if that does not work do a DFU mode restore ( I've been told DFU mode stands for device firmware update mode) I'm running out of room, so google it. Hope this helped ;)
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