My imac keeps restarting without even getting to home page... this all started when it came back after a power failure.... what can i do? pls help

how can i get my imac proceed to home page from restarting endlessly?  it will start then start booting then chime then bck to step one, not even hitting the start up page.... plssss help!

If you restored to factory defaults/new iPod and are still haveing the problem than an appointment at the Genius Bar of an Apple store is in order.

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  • My 27' 2.4 GHz Intel Core i7, 12GB RAM iMac keeps restarting.

    My I wonder if anyone on here could help me.
    My 27' 2.4 GHz Intel Core i7, 12GB RAM iMac keeps restarting all the time. It's been happening for months now but has got worse and worse. It started when I was using programmes like adobe Pr & Ae but now it happens when I have only have safari or other small apps open.
    What happens is the screen freezes, I can hear a clicking should and then the machine just restarts all of a sudden.
    I get the message: 'Your computer was restarted because of a problem. Click report to see more detailed information and send a report to Apple' which I have done ever time for about 50+ times now in total. The 'problem details and system configuration' states the below:
    Anonymous UUID:       FEBCFAAA-61C7-8D9C-2EE9-AE3CD97B36AE
    Wed Mar 19 16:38:16 2014
    panic(cpu 4 caller 0xffffff8007adbe2e): Kernel trap at 0xffffff8007aa3f40, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0xffffff881841c4a0, CR3: 0x0000000052655054, CR4: 0x00000000000606e0
    RAX: 0xffffff80080d0320, RBX: 0x000000000000004e, RCX: 0x000000000000004e, RDX: 0xffffff881841c498
    RSP: 0xffffff8169f133e0, RBP: 0xffffff8169f13400, RSI: 0xffffff801841a098, RDI: 0xffffff80080d0800
    R8:  0xffffff8018427850, R9:  0xffffff8017e83ea8, R10: 0xffffff814214a010, R11: 0x0000000000000000
    R12: 0x0000000000000000, R13: 0xffffff803ce7ccb0, R14: 0x0000000000000031, R15: 0xffffff8017e83ea8
    RFL: 0x0000000000010293, RIP: 0xffffff8007aa3f40, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0xffffff881841c4a0, Error code: 0x0000000000000002, Fault CPU: 0x4
    Backtrace (CPU 4), Frame : Return Address
    0xffffff8169f13070 : 0xffffff8007a22fa9
    0xffffff8169f130f0 : 0xffffff8007adbe2e
    0xffffff8169f132c0 : 0xffffff8007af3326
    0xffffff8169f132e0 : 0xffffff8007aa3f40
    0xffffff8169f13400 : 0xffffff8007a9a317
    0xffffff8169f13720 : 0xffffff8007dff67e
    0xffffff8169f13750 : 0xffffff8007bd1a48
    0xffffff8169f13820 : 0xffffff8007bd355e
    0xffffff8169f13890 : 0xffffff8007bd0ed2
    0xffffff8169f13a30 : 0xffffff8007bd0715
    0xffffff8169f13cf0 : 0xffffff8007d6b1a6
    0xffffff8169f13d80 : 0xffffff8007bfd9b1
    0xffffff8169f13e00 : 0xffffff8007bf3565
    0xffffff8169f13e50 : 0xffffff8007defa7e
    0xffffff8169f13ef0 : 0xffffff8007defbf9
    0xffffff8169f13f50 : 0xffffff8007e3e363
    0xffffff8169f13fb0 : 0xffffff8007af3b26
    BSD process name corresponding to current thread: backupd
    Mac OS version:
    13C64
    Kernel version:
    Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
    Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
    Kernel slide:     0x0000000007800000
    Kernel text base: 0xffffff8007a00000
    System model name: iMac12,2 (Mac-942B59F58194171B)
    System uptime in nanoseconds: 3498876429502
    last loaded kext at 261411815550: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7f884ee000, size 65536)
    last unloaded kext at 322584529121: com.apple.driver.AppleUSBUHCI          656.4.1 (addr 0xffffff7f8870d000, size 65536)
    loaded kexts:
    net.telestream.driver.TelestreamAudio          1.1.0
    com.Cycling74.driver.Soundflower          1.6.6
    com.apple.filesystems.ntfs          3.11
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.driver.AGPM          100.14.15
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleBluetoothMultitouch          80.14
    com.apple.iokit.IOBluetoothSerialManager          4.2.3f10
    com.apple.driver.AppleMikeyHIDDriver          124
    com.apple.driver.AppleMikeyDriver          2.6.0f1
    com.apple.driver.AppleHDA          2.6.0f1
    com.apple.driver.AudioAUUC          1.60
    com.apple.driver.AppleUpstreamUserClient          3.5.13
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.kext.AMDFramebuffer          1.2.0
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleIntelHD3000Graphics          8.2.4
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.3f10
    com.apple.driver.AppleHWAccess          1
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.AppleSMCLMU          2.0.4d1
    com.apple.driver.AppleBacklight          170.3.5
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.AMDRadeonX3000          1.2.0
    com.apple.kext.AMD6000Controller          1.2.0
    com.apple.driver.AppleMCCSControl          1.1.12
    com.apple.driver.AppleLPC          1.7.0
    com.apple.driver.AppleIntelSNBGraphicsFB          8.2.4
    com.apple.driver.AppleThunderboltIP          1.1.2
    com.apple.iokit.SCSITaskUserClient          3.6.6
    com.apple.driver.AppleUSBCardReader          3.4.1
    com.apple.driver.AppleIRController          325.7
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          35
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.5.1
    com.apple.driver.AppleUSBHub          666.4.0
    com.apple.iokit.AppleBCM5701Ethernet          3.8.1b2
    com.apple.driver.AirPort.Atheros40          700.74.5
    com.apple.driver.AppleFWOHCI          4.9.9
    com.apple.driver.AppleAHCIPort          3.0.0
    com.apple.driver.AppleUSBEHCI          660.4.0
    com.apple.driver.AppleACPIButtons          2.0
    com.apple.driver.AppleRTC          2.0
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          2.1
    com.apple.driver.AppleACPIEC          2.0
    com.apple.driver.AppleAPIC          1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
    com.apple.nke.applicationfirewall          153
    com.apple.security.quarantine          3
    com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
    com.apple.driver.AppleBluetoothHIDKeyboard          170.15
    com.apple.driver.AppleHIDKeyboard          170.15
    com.apple.kext.triggers          1.0
    com.apple.driver.IOBluetoothHIDDriver          4.2.3f10
    com.apple.driver.AppleMultitouchDriver          245.13
    com.apple.iokit.IOSerialFamily          10.0.7
    com.apple.driver.DspFuncLib          2.6.0f1
    com.apple.vecLib.kext          1.0.0
    com.apple.iokit.IOAudioFamily          1.9.5fc2
    com.apple.kext.OSvKernDSPLib          1.14
    com.apple.iokit.IOSurface          91
    com.apple.iokit.IOBluetoothFamily          4.2.3f10
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.3f10
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.iokit.IONDRVSupport          2.4.1
    com.apple.driver.AppleSMC          3.1.8
    com.apple.iokit.IOAcceleratorFamily          98.14
    com.apple.iokit.IOFireWireIP          2.2.6
    com.apple.kext.AMDSupport          1.2.0
    com.apple.AppleGraphicsDeviceControl          3.4.35
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.driver.AppleSMBusPCI          1.0.12d1
    com.apple.driver.IOPlatformPluginFamily          5.7.0d10
    com.apple.driver.AppleHDAController          2.6.0f1
    com.apple.iokit.IOGraphicsFamily          2.4.1
    com.apple.iokit.IOHDAFamily          2.6.0f1
    com.apple.driver.AppleThunderboltEDMSink          2.1.3
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.6
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOAHCISerialATAPI          2.6.1
    com.apple.driver.AppleThunderboltDPOutAdapter          3.1.7
    com.apple.driver.AppleThunderboltDPInAdapter          3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily          3.1.7
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.5
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.6
    com.apple.iokit.IOUSBMassStorageClass          3.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.6
    com.apple.iokit.IOUSBHIDDriver          660.4.0
    com.apple.driver.AppleUSBMergeNub          650.4.0
    com.apple.driver.AppleUSBComposite          656.4.1
    com.apple.iokit.IOUSBUserClient          660.4.2
    com.apple.driver.AppleThunderboltNHI          2.0.1
    com.apple.iokit.IOThunderboltFamily          3.2.7
    com.apple.iokit.IOEthernetAVBController          1.0.3b4
    com.apple.driver.mDNSOffloadUserClient          1.0.1b5
    com.apple.iokit.IO80211Family          630.35
    com.apple.iokit.IONetworkingFamily          3.2
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IOAHCIFamily          2.6.5
    com.apple.iokit.IOUSBFamily          675.4.0
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.iokit.IOHIDFamily          2.0.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          278.11
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.AppleKeyStore          2
    com.apple.driver.DiskImages          371.1
    com.apple.iokit.IOStorageFamily          1.9
    com.apple.iokit.IOReportFamily          23
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform          2.0
    com.apple.iokit.IOPCIFamily          2.9
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    com.apple.kec.pthread          1
    System Profile:
    Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i7, 3.4 GHz, 12 GB, SMC 1.72f1
    Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 2048 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0000, 0x000000000000000000000000000000000000
    Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
    Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x0000, 0x000000000000000000000000000000000000
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
    Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB
    Serial ATA Device: OPTIARC DVD RW AD-5690H
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: Backup+ SL
    USB Device: BRCM2046 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Hub
    USB Device: IR Receiver
    USB Device: Internal Memory Card Reader
    Thunderbolt Bus: iMac, Apple Inc., 22.1
    Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i7, 3.4 GHz, 12 GB, SMC 1.72f1
    Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 2048 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0000, 0x000000000000000000000000000000000000
    Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
    Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x0000, 0x000000000000000000000000000000000000
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
    Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB
    Serial ATA Device: OPTIARC DVD RW AD-5690H
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: Backup+ SL
    USB Device: BRCM2046 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Hub
    USB Device: IR Receiver
    USB Device: Internal Memory Card Reader
    Thunderbolt Bus: iMac, Apple Inc., 22.1
    I use my iMac daily for work and it happens from 4-10 times a day depending on what applications i'm using. More if I'm trying to render a video. It is really furstrating and keeps me from doing any work at all, I can't keep working like this but I have no choise. I really can't be without my computer for very long as I use it to do everything and I do not have another. Also I have all my files on the hard drive. I have bought a Seagate external HD to back up my files onto so I can make a genus bar appointment but everytime I run time machine or try to copy any of my files over to the external HD the machine restarts and disrupts the file transfer. So I can't even back up my files which are really important to me. I even had to retype this whole message becuase my imac restarted while I was fulling in this question.
    What is worse is that I bought the extra warrenty (Apple Care) which is due to expire sometime in March 2014 I'm unsure of the date. Might have expired already I don't know. So I need to get this fixed ASAP.
    Extra information on the machine:
    iMac
    27-inch, Mid 2011
    Processor  3.4 GHz Intel Core i7
    Memory  12 GB 1333 MHz DDR3
    Graphics  AMD Radeon HD 6970M 2048 MB
    Software  OS X 10.9.2 (13C64)
    Can anyone see from the information I have given about what could be wrong with my machine?
    Any help or assistance would be much appriciated.
    Thanks,
    James

    Hi.  I am currently having the same issue on my 2011 27"  3.1 GHz i5  with 12 GB 1333 MHz DDR3
    For the last couple of months I have been experiencing random restarts, power offs and so on.  I have already had this escalated and had my machine taken into Apple to run a Hardware test.  They redid the newest OSX version in store and ran the AHT for an hour and got no results.  The Genius Bar were asked by Apple Canada to run an all night test.  According to Apple they ran the test for 4 hours and got nothing.  I was then told to take the machine home and run it with just the memory that was original in the machine.  I stressed tested the video card with a benchmark tool called Heaven for 2 hours.  90C was the temp and no failure.  I did a Terminal "Yes" loop for a couple of hours and no failure on the CPU.  I ran the Apple Hardware Test for 11 minutes and this is the result.
    I also have a video of what happened after I restarted the test after about a 5 minute cooldown period.  20 minutes into the test the Imac stalled and made 3 long beeps over and over again like an alarm with a long pause between.  I took the memory out of the DIMM 0 & 1 slots and replaced them in the 2&3 slots rand the test and got nothing after 2 hours.  I put the memory back in the original spot and ran it again and got no results.  Apple contacted the "Genius" techs and they informed them that I had fixed the problem and everything should be good now.  I was also told to go ahead and transfer back over my Time Machine Backup.  Since this all happened I have had the Imac restart 2 times in the last almost 2 weeks and today got this error message
    Thu Mar 20 13:25:18 2014
    panic(cpu 1 caller 0xffffff80226dbe2e): Kernel trap at 0xffffff80228b3b40, type 13=general protection, registers:
    CR0: 0x000000008001003b, CR2: 0x0000000107b81000, CR3: 0x0000000025449000, CR4: 0x00000000000606e0
    RAX: 0xffffff803f364ab0, RBX: 0x00000000000063e0, RCX: 0xffffff8022c50100, RDX: 0x0000000000006300
    RSP: 0xffffff81842e3a60, RBP: 0xffffff81842e3aa0, RSI: 0xffffff803db9af08, RDI: 0x000000000000000f
    R8:  0x0000000000000804, R9:  0x0000000000000001, R10: 0x00000000000003ff, R11: 0xffffffffffffffff
    R12: 0x000000000501a8c0, R13: 0xffffff8022cf2840, R14: 0xdeadbeefdeadbeef, R15: 0x0000000000000804
    RFL: 0x0000000000010282, RIP: 0xffffff80228b3b40, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0x0000000107b81000, Error code: 0x0000000000000000, Fault CPU: 0x1
    Backtrace (CPU 1), Frame : Return Address
    0xffffff817b495df0 : 0xffffff8022622fa9
    0xffffff817b495e70 : 0xffffff80226dbe2e
    0xffffff817b496040 : 0xffffff80226f3326
    0xffffff817b496060 : 0xffffff80228b3b40
    0xffffff81842e3aa0 : 0xffffff80228e7a44
    0xffffff81842e3c00 : 0xffffff80228c88c6
    0xffffff81842e3c50 : 0xffffff80228c8bc2
    0xffffff81842e3e30 : 0xffffff80228b6d2d
    0xffffff81842e3e50 : 0xffffff8022852763
    0xffffff81842e3e80 : 0xffffff8022834f83
    0xffffff81842e3ea0 : 0xffffff802282b20c
    0xffffff81842e3f50 : 0xffffff802283207c
    0xffffff81842e3fb0 : 0xffffff80226d6ff7
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    13C64
    Kernel version:
    Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
    Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
    Kernel slide:     0x0000000022400000
    Kernel text base: 0xffffff8022600000
    System model name: iMac12,2 (Mac-942B59F58194171B)
    System uptime in nanoseconds: 44509557372694
    last loaded kext at 43534719525427: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7fa4e64000, size 49152)
    last unloaded kext at 43747598346449: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7fa4e64000, size 32768)
    loaded kexts:
    com.maudio.usb.fasttrackpro.driver 1.9.4
    com.avast.AvastFileShield 2.1.0
    com.avast.PacketForwarder 1.4
    com.jft.driver.PdaNetDrv 1.0.64
    com.orderedbytes.driver.ControllerMateFamily 4.4.3
    com.orderedbytes.driver.CMUSBDevices 4.4.3
    com.apple.filesystems.afpfs 11.1
    com.apple.nke.asp-tcp 8.0.1
    com.apple.driver.AppleBluetoothMultitouch 80.14
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AGPM 100.14.15
    com.apple.driver.AppleHWAccess 1
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AudioAUUC 1.60
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleHDA 2.6.0f1
    com.apple.driver.AppleUpstreamUserClient 3.5.13
    com.apple.kext.AMDFramebuffer 1.2.0
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.AMDRadeonX3000 1.2.0
    com.apple.driver.AppleThunderboltIP 1.1.2
    com.apple.kext.AMD6000Controller 1.2.0
    com.apple.driver.AppleMikeyDriver 2.6.0f1
    com.apple.driver.AppleBacklight 170.3.5
    com.apple.driver.AppleMCCSControl 1.1.12
    com.apple.driver.AppleIntelHD3000Graphics 8.2.4
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    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
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