My iMac mouse and trackpad will not scroll or swipe. as far as I can tell, the settings are correct.

I've had this Imac for a year and have had no problems until the mouse and trackpad both stopped scrolling a few weeks ago. I'm guessing it is some setting that is causing this since both are not working but I'm about to toss this out the window cause Apple makes it nearly impossible to use the software without the ability to scroll and swipe. I have checked the obvious settings. Please Help!!

how do you try to scroll ?
some people are used to trackpads scrolling when they move their finger out in the right side or the likes
with newer macs one scroll by placing 2 fingers beside eachother and moving them up and down

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Mac OS X Mavericks 10.9.4 and App Store not notifying about or automatically checking for updates event though all settings are correct

Seems as though the automatic updates is not working. I have checked the boxes and unchecked them as well. Still no auto updating for the OS. They do work for my apps though. Attached is a command shell screen shot.
    AnonymousUUID = "A08EFDE1-D713-4BEA-93CD-01978C07BCD6";
    AutomaticCheckEnabled = 1;
    AutomaticDownload = 1;
    ConfigDataInstall = 1;
    CriticalUpdateInstall = 1;
    DidRegisterLocalUpdates = 1;
    IgnoringUnseenRamped = 0;
    LastAttemptSystemVersion = "10.9.4 (13E28)";
    LastBackgroundCCDSuccessfulDate = "2014-07-06 01:56:09 +0000";
    LastBackgroundSuccessfulDate = "2014-07-06 01:56:09 +0000";
    LastFullSuccessfulDate = "2014-07-06 01:55:04 +0000";
    LastRecommendedUpdatesAvailable = 0;
    LastResultCode = 100;
    LastSessionSuccessful = 1;
    LastSuccessfulDate = "2014-07-06 01:55:04 +0000";
    LastUpdatesAvailable = 0;
    PrimaryLanguages =     (
        en
    RecommendedUpdates =     (
    SkipLocalCDN = 0;
    lastDownloadError =     {
        code = "-1001";
        domain = NSURLErrorDomain;
        userInfo =         {
            NSErrorFailingURLStringKey = "http://swcdn.apple.com/content/downloads/20/37/zzz061-8477/kGNCGM7LcCG5DGMqpDxQc P5pGN4xRxtBDH/SecUpd2010-005Snow.pkg";
            NSLocalizedDescription = "The request timed out.";
Any assistance would be greatly appreciated.

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Trackpad will not scroll imac

I bought a new iMac last year and was busy so I didn't use it much. Along with a trackpad and a wireless mouse. The mouse works as expected however the trackpad will not scroll a Safari Window.
It will scroll when connected to my 5 year old Macbook. I took the trackpad to an Apple store and it worked fine on the geniuses laptop there.
It just doesn't scroll a windwo on my iMac. I have experimented with the settings endlessly but it just doesn't scroll. I tried calling tech support and they said take it to the apple store which I did. I just now noticed that in a safari window the slide bar disappears when I use the trackpad. but reappears wheh I use the mouse.
I hope I don't have to lug the entire computer back to the Apple store. It seems like a software issue to me. Any suggestions welcomed here.

how do you try to scroll ?
some people are used to trackpads scrolling when they move their finger out in the right side or the likes
with newer macs one scroll by placing 2 fingers beside eachother and moving them up and down

My HD died on my iMac. I replaced it and lost everything that was on it. I found my source disks from my original purchase for Final Cut Express HD 3.5. I now have Maverick ISO and it will not let me load my software so I can continue my film work. ???

My HD died on my iMac. I replaced it and lost everything that was on it. I found my source disks from my original purchase for Final Cut Express HD 3.5. I now have Maverick ISO and it will not let me load my software so I can continue my film work. How do I get it too recover it without paying for it again since I paid for it already and have projects in progress that need to be completed?

1) Partition your hard drive or add an external drive and install Snow Leopard (with the Optional Rosetta) into it and then you can dual-boot (System Preferences:Startup Disk) into Snow Leopard and run FCE 3.5 there.
2) Use one of the following methods to install FCE 3.5 into Mavericks:
a) Pacifist: http://www.charlessoft.com/
b) Jeremy Johnstone's Terminal method: http://www.jeremyjohnstone.com/blog/2012-03-11-installing-final-cut-pro-studio-2 -0-on-mac-os-x-10-7-lion.html
Reports on this forum seem to confirm that Final Cut Studio 2 will continue to operate in Mavericks once it is functionally installed, albeit some plug-ins may fail to function. FCE 3.5 is the same generation as FCS2, and presumably will continue to operate in Mavericks, as well.

Touchsmart 520-1047c Mouse and Keyboard will not work after sleep mode

I have an issue which I need some help with. When my computer goes to sleep the wireless mouse and keyboard will not work unless I restart, however each one will wake the system up but will not operate after that. I have tried just making the display go to sleep, both go to sleep but that makes no difference same issue occurs. The only work around I have found is going into the power settings and turning the sleep mode off for booth the computer and display. This does not solve the problem it just masks it. New batteries, unplugged and replugged the dongle, updated the bios and all drivers. Don't know what else to try. Anybody know how to fix this? Thank you in advance for your help.

Hello , Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I understand that the mouse and keyboard on your desktop computer does not work if your computer enters sleep mode, and I would be happy to assist you in this matter! To correct this issue, I recommend following the steps in this document on Troubleshooting sleep and hibernate issues (Windows 7). This should help enable your system to wake from sleep mode using your wireless keyboard and mouse. I also recommend connecting wired peripherals to diagnose the functionality of your keyboard and mouse. If your system is still not able to wake from sleep mode, please follow the steps below to restore the default power schemes on your computer: Step 1. Click the Start button
Step 2. In the search box, type "Command Prompt"
Step 3. Right-click Command PromptStep 4. Click Run as administrator
Step 5. At the command prompt, type powercfg /restoredefaultschemes and press Enter reference: http://superuser.com/questions/669571/windows-8-1-64-bit-power-schemes-gone Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!
Regards

TS1587 I tried everything, except for reinstalling the SO-DIMM memory modules. Still, my iMac will not wake up. Turning it on you can hear the fan run, but the display stays dark. Any ideas what to do? Thanks Maja

My iMac won't start up, or wake from sleep. I've tried everything, except for reinstalling the SO-DIMM memory modules. Still, my iMac will not wake up. Turning it on, you can hear the fan run, but the display stays dark. Any ideas what to do? Thanks!

Mac doesn't boot
Can you hear the fans and hard drive and see the white boot screen? Flashing question mark? The circle just runs and nothing happens? Only black screen and nothing else? These can be very helpful to diagnose the source of the problem. [1]
Flashing question mark [2]: This is usually a sign of a failed hard drive. This indicates that boot up volume can not be found.
Black screen: This is usually a sign of a failed logic board. There is no single reason for this and this may be caused by failed GPU, screen, CPU or RAM.
Circle of death/no circle/blue screen: This is usually a sign of a hard drive failure. This may NOT be a dead hard drive, just broken permissions or something
Gray screen/Apple logo/spinning gear or globe/prohibitory sign/folder with flashing question mark [3]: This could be a sign of faulty hardware but more likely a software issue, i.e. broken permissions, failed software update, etc.
[edit]
What to do
First, hold down the option key (also known as the alt key) just after you've pressed the power button. This should show all the available options to boot from, so if you have Windows installed through Bootcamp or a disk in your SuperDrive, you should be able to see them along with your OS X drive/partition. Select the OS X partition with arrow keys and press enter. Startup key combinations
If that doesn't help continue doing the steps from below:
1. SMC reset [4]. Shut down and unplug all cables including power cord for at least 30 seconds and then plug in power cord and keyboard/mouse.
2. PRAM reset [5]. Hold down option, command, P and R while booting. Start it when you hear the sound and don't let go before it reboots.
3. Safe boot [6]. Hold down shift while booting to boot into safe mode. If this works, open Disk Utility from Utilities and repair your permissions and verify the disk
4. Hardware test [7]. Insert the install disk (disk 1 in Mac which shipped with OS X 10.5.4 or earlier, disk 2 if shipped with OS X 10.5.5 or newer) and hold down "D" before the grey boot screen opens. Follow on screen instructions
5. Boot from install disk. Boot from the disk that came with your Mac. Hold C while booting. Select Disk Utility from top bar and repair permissions and verify the disk. Reboot normally and see if it works now.
6. Boot from another Mac (Firewire target disk mode). Connect the machines with a Firewire cable. Power on your Mac and press T. Select the other Mac's hard drive. Download the current OS X combo update. Run the combo update installer and select the drive that won't boot as the destination.
7. "Repair" OS X. Boot from the install disk as in point 5. and reinstall OS X. This should NOT erase any data, just replaces the system files which may have caused your booting problem. Now install the latest combo update for OS X and repair permissions on your drive with Disk Utility.
7.1. Install OS X into an external hard drive and then boot from it [8] and try to copy your data from the hard drive before proceeding. If you have done a backup recently, you don't have to do this.
8. Restore OS X from Time Machine backup. Boot from the disk that came with your Mac and choose the Time Machine restore option. This step will lose any changes made since your last backup but the system and your data will be put back to exactly as it was on that date.
8.1 Reinstall OS X. Boot from the install disk as in point 5. and select Disk Utility again. Now erase the whole hard drive and install OS X again. If you had a Time Machine backup and step 7 worked you don't have to do this.

TS1398 I have an Iphone 5 and it will not connect to any WIFI networks - I have tried following the steps above (including reseting network settings) but it just says 'incorrect password' every time. How can I resolve this?

I have an Iphone 5 and it will not connect to any WIFI networks - I have tried following the steps above (including reseting network settings) but it just says 'incorrect password' every time. How can I resolve this?

you have definitely tried the correct steps, all you would need to do now is a back up & restore to factory settings. If after that the issue remains then you would most likely need a replacement unit.

So my phone a 4s is less than two years old, the speakers do not work, and it will not connect to wi-fi, so my question is on the 1st of august why should I re-up my contract and purchase a phone that taken care of did not last the distance of a contract?

So my phone a 4s is less than two years old, the speakers do not work, and it will not connect to wi-fi, so my question is on the 1st of august why should I re-up my contract and purchase a phone that taken care of did not last the distance of a contract?

This is a user to user technical support forum. It is not our responsibility to convince you of anything.
Do you actually have a technical support question? If not, post your question on a blog or somewhere more appropriate.
Best,
GDG

My photos are not streaming from my iPhone 4 to my iPad 7. The settings are correct and it always has before I had a recent holiday in Cuba. Those photos didn't stream and now new photos since home in Vancouver, Canada are not?

My photos are not streaming from my iPhone 4 to my iPad 7. The settings are correct and it always has before I had a recent holiday in Cuba. Those photos didn't stream and now new photos since home in Vancouver, Canada are not? Both are updated to IOS 7.1.2

Hmm... It looks like they are gone forever now then. I can't think of any other way of getting them back apart from restoring from an iTunes or iCloud backup. Somebody else might be able to help but I think they're gone forever. I don't know why they were wiped from your iPod but it could be something to do with security. In the future I would recommend syncing to iTunes or iCloud to prevent it from happening again. You can always make a reservation at the Genius Bar and see what those guys can do because it seems that they are still there, they are just 'hidden' from view. http://concierge.apple.com/reservation/gb/en/techsupport/
Cheers,
Khal
P.S I'm sorry for the late reply

I can't download videos to Real Player. The settings are correct and i can download in Internet Explorer 7 with no problem but not FireFox 5...any ideas??

I can't download videos to Real Player. The settings are correct and i can download in Internet Explorer 7 with no problem but not FireFox 5...any ideas??

I'm still experiencing this problem. I went to settings, general, software and it says Install now. But when I try, I get an error message.

When trying to sync to upgrade I get a message "Ipad software upgrade server could not be contacted." Then next message "Make sure your network settings are correct and your network connection is active or try ag

when trying to sync to upgrade I get a message "Ipad software upgrade server could not be contacted."
Then next message "Make sure your network settings are correct and your network connection is active or try again"
iPad, Windows Vista

Try rebooting your router and or cable modem. Unplug it/them for about 30 seconds and then plug back in. See if it works then.
Reboot your iPad as well.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

I have an Ipod 4 and when I try to update my Ipod it says make sure your network settings are correct and your network connection is active.

I have an IPod 4 and when I try to update my IPod it says make sure your network settings are correct and your network connection is active. How do I make it update?

Are yo getting a network timeout error?
Disabling the computer's antivirus and firewall during the download and update usually resolves the timeout error.

9810 trackpad will not scroll

In the past 3 months I have been having trackpad issues. I can select, but will not scroll. In options, it actually says trackBALL instead of trackPAD. I saw a post somewhere on the internet of how change it back to trackPAD and it worked for a few weeks and then all of a sudden it switched back to trackBALL, I can't find that post anywhere and I forgot what actions I took.
I have done many many battery pulls, I wiped all my installed applications. I am contemplating doing a reset to factory settings, but I am afraid of what headaches will pursue so I thought I would ask if anyone has a solution.
My OS is 7.1.0.694

I would then suggest to either try updating your OS or even downgrade it if necessary.
We'll tackle this as a software issue and not a hardware issue as long as you're getting some kind of action from the trackpad. If at anytime if stops responding entirely, we'll know it's related to hardware.
Keep us posted.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Upgraded to ios6 this morning on iphone 4. Now my email will not work and the settings are correct

upgraded to ios6 this morning on iphone 4. Now my email will not work and the settings are correct

Try a couple of basic troubleshooting steps that can apply to any iPad issue.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Quit the mail app and restart. In order to quit or close apps - Go to the home screen first by tapping the home button. Quit/close open apps by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
None of these things may work, but without more specific information, they are a good place to start.

My ATV is not displaying on my TV. My network is working, my software is up to date, ATV turns on and the white light does not flash. I have recycled all my equipment and it is still not responding. All the settings are correct as well. I am puzzled.

My ATV is suddenly not displaying on my TV. My network and Internet connections are all working, my software is up to date, the ATV white light is on steadily, all my settings are correct and I have power cycled all my equipment. Is there something more I can do, or is it possible my ATV needs repair?

it might
for my appletv to display on my tv I have to choose the hdmi port i have connected to as input source
I do that using my tv remote
how depend on the tv
before taking it back you should also test with another hdmi port and another tv (friend of family) to verify that it is indeed broken

My iMac mouse and trackpad will not scroll or swipe. as far as I can tell, the settings are correct.

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