My Imac says "you need to restart your computer" after logging out and click on sleep. 10.6.8?
My Imac recently gives a message "you need to restart your computer" after logging out and clicking "sleep". After a few seconds, gray screeen will roll down and give that messasge. I disconnected USB cable from my printer. Today, after turning it on, the log in screen showed then after 2 seconds the gray screen rolled down again and prompted "you need to restart the computer". I've read the apple communities about kernel panics but to no success. I have a 10.6.8, 2.7 ghz, 4GB. This is the error that showed which I reported to apple mutiple times already.
Panics Since Last Report: 4
Anonymous UUID: 522B583E-D9D7-463D-B57E-6849A69E41D9
Wed Jan 22 11:52:33 2014
panic(cpu 0 caller 0xffffff80002d1208): Kernel trap at 0xffffff7f80e2750d, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x00000000000001e0, CR3: 0x0000000000100000, CR4: 0x0000000000040660
RAX: 0x000000000000000a, RBX: 0x00000000000001e0, RCX: 0x0000000001000000, RDX: 0x0000000000000000
RSP: 0xffffff805e413eb0, RBP: 0xffffff805e413f10, RSI: 0x00000000000000dd, RDI: 0xffffff800b3eb7e0
R8: 0x0000000000000003, R9: 0x0000000000000001, R10: 0x0000000000000007, R11: 0x0000000000000051
R12: 0x000000000000000a, R13: 0xffffff804aa59004, R14: 0xffffff800d15f1b4, R15: 0x0000000000000000
RFL: 0x0000000000010202, RIP: 0xffffff7f80e2750d, CS: 0x0000000000000008, SS: 0x0000000000000010
Error code: 0x0000000000000000
Backtrace (CPU 0), Frame : Return Address
0xffffff805e413b50 : 0xffffff8000204d15
0xffffff805e413c50 : 0xffffff80002d1208
0xffffff805e413da0 : 0xffffff80002e3f4a
0xffffff805e413db0 : 0xffffff7f80e2750d
0xffffff805e413f10 : 0xffffff7f80e7f7d3
0xffffff805e413f30 : 0xffffff800053e46d
0xffffff805e413f60 : 0xffffff8000285b66
0xffffff805e413fa0 : 0xffffff80002c8527
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AirPort.Atheros9388(426.35.3)@0xffffff7f80e1c000->0xffffff7f80 f66fff
dependency: com.apple.iokit.IOPCIFamily(2.6.8)@0xffffff7f80804000
dependency: com.apple.iokit.IO80211Family(320.1)@0xffffff7f80df7000
dependency: com.apple.iokit.IONetworkingFamily(1.10)@0xffffff7f80ddd000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:32:41 PDT 2011; root:xnu-1504.15.3~1/RELEASE_X86_64
System model name: iMac12,2 (Mac-942B59F58194171B)
System uptime in nanoseconds: 4614091555750
unloaded kexts:
com.apple.driver.AppleUSBUHCI 4.2.5 (addr 0xffffff7f80969000, size 0x65536) - last unloaded 128892379106
loaded kexts:
com.apple.filesystems.afpfs 9.7.1 - last loaded 1016854024083
com.apple.nke.asp_tcp 5.0
com.apple.filesystems.smbfs 1.6.7
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.12.31
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.driver.AudioAUUC 1.57
com.apple.driver.AppleUpstreamUserClient 3.5.7
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleMikeyDriver 2.0.8f3
com.apple.kext.ATIFramebuffer 6.4.2
com.apple.driver.AppleIntelHDGraphics 6.4.2
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AppleHDA 2.0.8f3
com.apple.ATIRadeonX3000 6.4.2
com.apple.iokit.AppleBCM5701Ethernet 3.0.8b2
com.apple.driver.AirPort.Atheros9388 426.35.3
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1
com.apple.driver.AppleLPC 1.5.1
com.apple.driver.AppleBacklight 170.0.48
com.apple.kext.AppleSMCLMU 1.5.2d10
com.apple.driver.AppleIntelSNBGraphicsFB 6.4.2
com.apple.driver.AppleBluetoothMultitouch 54.3
com.apple.driver.AppleUSBCardReader 2.6.1
com.apple.driver.AppleIRController 303.8
com.apple.iokit.SCSITaskUserClient 2.6.9
com.apple.iokit.IOAHCIBlockStorage 1.6.6
com.apple.driver.AppleFWOHCI 4.7.7
com.apple.driver.AppleUSBHub 4.2.5
com.apple.BootCache 31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleAHCIPort 2.2.0
com.apple.driver.AppleUSBEHCI 4.2.6
com.apple.driver.AppleACPIButtons 1.3.6
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.3.6
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.14
com.apple.driver.AppleIntelCPUPowerManagement 142.6.0
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.5f3
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.driver.DspFuncLib 2.0.8f3
com.apple.iokit.IOAudioFamily 1.8.3fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.driver.AppleBluetoothHIDKeyboard 141.5
com.apple.driver.AppleHIDKeyboard 141.5
com.apple.iokit.IOFireWireIP 2.0.4
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleHDAController 2.0.8f3
com.apple.iokit.IOHDAFamily 2.0.8f3
com.apple.driver.ApplePolicyControl 3.0.17
com.apple.driver.AppleGraphicsControl 3.0.17
com.apple.iokit.IO80211Family 320.1
com.apple.iokit.IONetworkingFamily 1.10
com.apple.driver.IOPlatformPluginFamily 4.7.0a1
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.2
com.apple.iokit.IONDRVSupport 2.2.1
com.apple.driver.AppleSMC 3.1.0d5
com.apple.driver.AppleThunderboltEDMSink 1.1.3
com.apple.driver.AppleThunderboltEDMSource 1.1.3
com.apple.kext.ATI6000Controller 6.4.2
com.apple.kext.ATISupport 6.4.2
com.apple.iokit.IOGraphicsFamily 2.2.1
com.apple.driver.IOBluetoothHIDDriver 2.4.5f3
com.apple.driver.AppleMultitouchDriver 207.11
com.apple.driver.AppleThunderboltDPOutAdapter 1.5.9
com.apple.driver.AppleThunderboltDPInAdapter 1.5.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.5.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.1
com.apple.iokit.IOUSBMassStorageClass 2.6.7
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.9
com.apple.iokit.IOUSBHIDDriver 4.2.5
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3
com.apple.iokit.IOBluetoothFamily 2.4.5f3
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.9
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6.1
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.9
com.apple.driver.AppleThunderboltNHI 1.3.2
com.apple.iokit.IOThunderboltFamily 1.7.4
com.apple.driver.AppleUSBMergeNub 4.2.5
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOFireWireFamily 4.2.7
com.apple.iokit.IOUSBUserClient 4.2.4
com.apple.iokit.IOAHCIFamily 2.0.7
com.apple.iokit.IOUSBFamily 4.2.6
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.6
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.TMSafetyNet 6
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.3
com.apple.driver.AppleACPIPlatform 1.3.6
com.apple.iokit.IOPCIFamily 2.6.8
com.apple.iokit.IOACPIFamily 1.3.0
Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.7 GHz, 4 GB, SMC 1.72f1
Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB
Memory Module: global_name
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 0 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST31000528AS, 931.51 GB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: FaceTime HD Camera (Built-in), 0x05ac (Apple Inc.), 0x850b, 0xfa200000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0xfa111000 / 6
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000 / 4
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfd110000 / 3
What is going on with this error?
It hasn't been acting up since I:
1) Since I unplug my all in one printer with wifi (Hewlett Packard). I barely use the printer and it keeps cleaning out the jets and wasting my **** ink. Plus it'll do a loud self test @ 3:00 in the morning & by this time, I pulled my baseball bat from under the bed and ready to smash some skulls in the office room thinking its a burglar.
But seriously it stop doing it.
This is a late reply but confirmed after 7 months.
Note: I shut down instead of sleep my Imac now because I hardly use it.
Similar Messages
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Kernel panics, message saying "You need to restart your computer.Hold down the Power..." I am in the middle of HSC very URGENT please help!! Mac keeps needing to restart!!
I looked in console and its saying that it may be because of Sophos Anti-Virus, i deleted and uninstalled all traces of Sophos but looked in console and this is some of the lines coming up:
26/09/13 10:11:17.945 PM com.apple.launchd: (com.sophos.intercheck[6460]) posix_spawn("/Library/Sophos Anti-Virus/InterCheck.app/Contents/MacOS/InterCheck", ...): No such file or directory
26/09/13 10:11:17.945 PM com.apple.launchd: (com.sophos.autoupdate[6461]) posix_spawn("/Library/Sophos Anti-Virus/SophosAutoUpdate.app/Contents/MacOS/SophosAutoUpdate", ...): No such file or directory
26/09/13 10:11:17.945 PM com.apple.launchd: (com.sophos.notification[6462]) posix_spawn("/Library/Sophos Anti-Virus/SophosAntiVirus.app/Contents/MacOS/SophosAntiVirus", ...): No such file or directory
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.intercheck[6460]) Exited with code: 1
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.intercheck) Throttling respawn: Will start in 10 seconds
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.autoupdate[6461]) Exited with code: 1
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.autoupdate) Throttling respawn: Will start in 10 seconds
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.notification[6462]) Exited with code: 1
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.notification) Throttling respawn: Will start in 10 seconds
26/09/13 10:11:18.291 PM Safari: self <TabContentView: 0x7f8d5dd1aa50>
26/09/13 10:11:22.617 PM Safari: self <TabContentView: 0x7f8d5db7bb00>
26/09/13 10:11:27.866 PM Safari: self <TabContentView: 0x7f8d5c331a70>
26/09/13 10:12:19.939 PM com.apple.launchd.peruser.501: (com.sophos.uiserver[6487]) posix_spawn("/Library/Sophos Anti-Virus/SophosUIServer.app/Contents/MacOS/SophosUIServer", ...): No such file or directory
26/09/13 10:12:19.939 PM com.apple.launchd.peruser.501: (com.sophos.uiserver[6487]) Exited with code: 1
26/09/13 10:12:19.939 PM com.apple.launchd.peruser.501: (com.sophos.uiserver) Throttling respawn: Will start in 10 seconds"
Looked all over computer and cant find anything of Sophos please help very urgent!That was all that there was in the most recent one, how long do you think it could take to fix?
Here is the second most recent:
Wed Sep 25 15:39:39 2013
panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f81757965, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffff81acc397fe, CR3: 0x000000001e2b5025, CR4: 0x00000000000606e0
RAX: 0x000000001d31a000, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff80b0dbb710, RBP: 0xffffff80b0dbb820, RSI: 0x0000000000000000, RDI: 0x0000000000000001
R8: 0x000000000000000a, R9: 0x0000000000000378, R10: 0x0000000000000128, R11: 0x0000000000000378
R12: 0xffffff800c626400, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0xffffff81acc39802
RFL: 0x0000000000010246, RIP: 0xffffff7f81757965, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0xffffff81acc397fe, Error code: 0x0000000000000000, Faulting CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff80b0dbb3c0 : 0xffffff8000220792
0xffffff80b0dbb440 : 0xffffff80002c4794
0xffffff80b0dbb5f0 : 0xffffff80002da55d
0xffffff80b0dbb610 : 0xffffff7f81757965
0xffffff80b0dbb820 : 0xffffff7f817667a0
0xffffff80b0dbb840 : 0xffffff7f8173a58e
0xffffff80b0dbb870 : 0xffffff7f8177fb6f
0xffffff80b0dbb8a0 : 0xffffff7f81779632
0xffffff80b0dbb8d0 : 0xffffff7f8177d7d5
0xffffff80b0dbb900 : 0xffffff7f8177c6db
0xffffff80b0dbb9e0 : 0xffffff7f817412b8
0xffffff80b0dbba10 : 0xffffff7f81778684
0xffffff80b0dbba30 : 0xffffff7f817449ce
0xffffff80b0dbbb60 : 0xffffff7f81741a4c
0xffffff80b0dbbbc0 : 0xffffff8000655f3e
0xffffff80b0dbbbe0 : 0xffffff800065681a
0xffffff80b0dbbc40 : 0xffffff8000656fbb
0xffffff80b0dbbd80 : 0xffffff80002a3f08
0xffffff80b0dbbe80 : 0xffffff8000223096
0xffffff80b0dbbeb0 : 0xffffff80002148a9
0xffffff80b0dbbf10 : 0xffffff800021bbd8
0xffffff80b0dbbf70 : 0xffffff80002aef10
0xffffff80b0dbbfb0 : 0xffffff80002daec3
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelHD3000Graphics(7.3.2)[A2328231-E577-32FF-B20F-D08BDC FE9C51]@0xffffff7f81738000->0xffffff7f8179bfff
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80889000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80d2e000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80cf5000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
11G63b
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 1866666823698
last loaded kext at 480357661446: com.apple.filesystems.smbfs 1.7.2 (addr 0xffffff7f80795000, size 241664)
last unloaded kext at 303348424187: com.apple.driver.AppleUSBUHCI 5.1.0 (addr 0xffffff7f80af7000, size 65536)
loaded kexts:
com.sophos.kext.sav 8.0.14
org.virtualbox.kext.VBoxNetAdp 4.2.16
org.virtualbox.kext.VBoxNetFlt 4.2.16
org.virtualbox.kext.VBoxUSB 4.2.16
org.virtualbox.kext.VBoxDrv 4.2.16
com.logmein.driver.LogMeInSoundDriver 1.0.2
com.Greatdy.driver.SystemAudioCapture 1.0.0
com.apple.filesystems.smbfs 1.7.2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleHDA 2.2.5a5
com.apple.driver.AppleMikeyDriver 2.2.5a5
com.apple.driver.AGPM 100.12.75
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.ApplePolicyControl 3.1.33
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d8
com.apple.driver.AppleIntelHD3000Graphics 7.3.2
com.apple.driver.AppleBacklight 170.2.2
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.driver.AppleIRController 312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.SCSITaskUserClient 3.2.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.1.0
com.apple.driver.AppleUSBHub 5.1.0
com.apple.driver.AppleFWOHCI 4.9.0
com.apple.driver.AirPort.Brcm4331 561.7.22
com.apple.driver.AppleSDXC 1.2.2
com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleAHCIPort 2.3.1
com.apple.driver.AppleUSBEHCI 5.1.0
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.4
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.driver.DspFuncLib 2.2.5a5
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.2.5a5
com.apple.iokit.IOHDAFamily 2.2.5a5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleGraphicsControl 3.1.33
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginLegacy 5.0.0d8
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.driver.AppleIntelSNBGraphicsFB 7.3.2
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.kext.triggers 1.0
com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
com.apple.iokit.IOBluetoothFamily 4.0.8f17
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.1.0
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOFireWireFamily 4.4.8
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBFamily 5.1.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4 -
I have a MacBook Pro 13.3 OS- MAC OS X LION.
Whenever I am staring the computer, it says You need to restart your computer by pressing the power button.
I did this number of times and everytime it freezes to the same screen.Solution needed urgently pls.
Thank you for any help in this regard that comes fast.The details of the kernel-panic report is as follows-
Interval Since Last Panic Report: 1458653 sec
Panics Since Last Report: 6
Anonymous UUID: 70BA6A**************************************************
Sun Sep 16 23:00:13 2012
panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff8000290560, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000800028, CR3: 0x000000000a509005, CR4: 0x00000000001606e0
RAX: 0x0000000000000001, RBX: 0x0000000000820000, RCX: 0xffffff801122dc40, RDX: 0x0000000000020501
RSP: 0xffffff80ef3d3da0, RBP: 0xffffff80ef3d3dc0, RSI: 0x000000002b1d78b6, RDI: 0xffffff800342d280
R8: 0xffffff80ef3d3f08, R9: 0xffffff80ef3d3ef8, R10: 0x000000010d901000, R11: 0x0000000000000206
R12: 0xffffff800342d280, R13: 0x0000000000000000, R14: 0xffffff8011cd6500, R15: 0x0000000000800000
RFL: 0x0000000000010206, RIP: 0xffffff8000290560, CS: 0x0000000000000008, SS: 0x0000000000000000
CR2: 0x0000000000800028, Error code: 0x0000000000000000, Faulting CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff80ef3d3a50 : 0xffffff8000220792
0xffffff80ef3d3ad0 : 0xffffff80002c4794
0xffffff80ef3d3c80 : 0xffffff80002da55d
0xffffff80ef3d3ca0 : 0xffffff8000290560
0xffffff80ef3d3dc0 : 0xffffff800026c9c3
0xffffff80ef3d3f40 : 0xffffff80002c3fbb
0xffffff80ef3d3fb0 : 0xffffff80002da481
BSD process name corresponding to current thread: fsck_hfs
Mac OS version:
11E2620
Kernel version:
Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64
Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
System uptime in nanoseconds: 4850001132
last loaded kext at 1796984176: com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.7f2 (addr 0xffffff7f80e16000, size 57344)
loaded kexts:
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.7f2
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.AppleUSBTCKeyEventDriver 227.6
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.driver.AppleIRController 312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.SCSITaskUserClient 3.2.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.0.4
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AirPort.Brcm4331 560.7.21
com.apple.driver.AppleSDXC 1.2.2
com.apple.driver.AppleUSBHub 5.0.8
com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleAHCIPort 2.3.0
com.apple.driver.AppleUSBEHCI 5.0.7
com.apple.driver.AppleUSBXHCI 1.0.7
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.driver.AppleUSBBluetoothHCIController 4.0.7f2
com.apple.iokit.IOBluetoothFamily 4.0.7f2
com.apple.driver.AppleFileSystemDriver 13
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.driver.AppleThunderboltDPInAdapter 1.8.4
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.4
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.0.7
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBFamily 5.0.8
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.5
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4 -
i bought an imac today, wen i am browsing/downloading, it keeps asking me to restart using the start button(forcefully). please help me rectify the problem..thanks
As others have noted, this is a classic kernel panic (KP) and should happen with a new machine. AppleCare's Express Lane. Do note that if you're within 50 miles (80 KM) of an Apple repair station, you're eligible for onsite repair since yours is a desktop machine.
FWIW, see
What is a kernel panic,
Technical Note TN2063: Understanding and Debugging Kernel Panics,
Mac OS X Kernel Panic FAQ,
Resolving Kernel Panics, and
Tutorial: Avoiding and eliminating Kernel panics for more details on KPs. -
Told "You Need To Restart Your Computer"
Background: This is my second MacBook. It is a week 32, I have been using it for 3 weeks now, hasn't given me any serious problems, and is usually kept on (either with activity or sleeping) for several days in a row. The only suspicious thing happening lately is when I turn it on, the screen has flashed brightly really quickly, then back to black quickly, and then it starts to load like normal. So if anyone knows what that is either, it would be of help.
This issue: I was on my MacBook tonight, using the Internet and iTunes, like normal, and out of nowhere the screen dims down and in the middle is a black box that says "You need to restart your computer. Press down on the power button..." in like 4 different languages. So, I did. Then I turned it back on and it loaded fine (but gave me the "Mac OS X shut down unexpectedly" message).
The only thing odd about my use of it tonight would have to be that I was using it on my bed, so maybe not enough air was getting to the bottom of it. Could this cause it to force to shut down?
Once again, this is the only major issue I've had with it so far. My old MacBook had several problems but never the "You need to restart your computer" in the black box one.
Please help!in a row. The only suspicious thing happening lately
is when I turn it on, the screen has flashed brightly
really quickly, then back to black quickly, and then
it starts to load like normal.
That's normal behavior. Mine does it to.
This issue: I was on my MacBook tonight, using
the Internet and iTunes, like normal, and out of
nowhere the screen dims down and in the middle is a
black box that says "You need to restart your
computer. Press down on the power button..." in like
4 different languages.
You experienced a kernel panic.
http://docs.info.apple.com/article.html?artnum=106227
They are usually hardware related. Disconnect any external devices.
Did you install any third-party RAM? If so, pull it out and run it with just the stock RAM.
-Bmer
Mac Owners Support Group
Join Us @ MacOSG.com
ITMS: MacOSG Podcast
An Apple User Group -
Hello,
i was checking my HD recently and it says i have some problems i need to insert the " installation disk " and repaire it.
i inserted the disk and restart the Mac and pressed D
once i press D it pops up a picture says " you need to restart your computer. Hold down the power button until it turns off, then press the Power button again. "
and there are four more additional languages
i cannot get into the installation disk.
What can i do?
Thanks,Thanks guys, i did what you told me but nothing has changed
Either, my mac ejecting the CD and boot normally or pops up the same message i wrote it above
and when the mac starts it's shows me a message content :
Interval Since Last Panic Report: 560647 sec
Panics Since Last Report: 4
Anonymous UUID: 2BF5C669-5043-4640-B684-0E5AC2F4D503
Mon Oct 11 14:14:19 2010
panic(cpu 0 caller 0x475588): "Process 1 exec of /sbin/launchd failed, errno 5\n"@/SourceCache/xnu/xnu-1456.1.25/bsd/kern/kern_exec.c:3146
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x3074be48 : 0x21acfa (0x5ce650 0x3074be7c 0x223156 0x0)
0x3074be98 : 0x475588 (0x5c0904 0x831ca8 0x5 0x0)
0x3074bef8 : 0x45f7f3 (0x47dcd20 0x1fe 0x44a5b60 0x80000001)
0x3074bf38 : 0x485c50 (0x44a97a8 0x0 0x1 0x40047a8)
0x3074bf68 : 0x218901 (0x44a97a8 0xffffff7f 0x0 0x0)
0x3074bfa8 : 0x2a5a07 (0xffffffff 0x1 0x0 0x2a27e000)
0x3074bfc8 : 0x29c866 (0x0 0x0 0x29c69b 0x40018c0)
BSD process name corresponding to current thread: init
Mac OS version:
Not yet set
Kernel version:
Darwin Kernel Version 10.0.0: Fri Jul 31 22:47:34 PDT 2009; root:xnu-1456.1.25~1/RELEASE_I386
System model name: MacBookPro5,5 (Mac-F2268AC8)
System uptime in nanoseconds: 6384157396
unloaded kexts:
(none)
loaded kexts:
com.apple.driver.AppleUSBTCButtons 1.8.0b4
com.apple.driver.AppleUSBTCKeyEventDriver 1.8.0b4
com.apple.driver.AppleUSBTCKeyboard 1.8.0b4
com.apple.driver.AppleUSBCardReader 2.5.0
com.apple.iokit.SCSITaskUserClient 2.5.0
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 1.5.0
com.apple.driver.AppleUSBHub 3.7.8
com.apple.driver.AppleUSBEHCI 3.7.5
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleFWOHCI 4.3.4
com.apple.driver.AirPortBrcm43xx 410.91.20
com.apple.driver.AppleAHCIPort 2.0.0
com.apple.nvenet 1.0.58
com.apple.driver.AppleUSBOHCI 3.7.5
com.apple.driver.AppleRTC 1.3
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleACPIButtons 1.3
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.3
com.apple.driver.AppleAPIC 1.4
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.0.11
com.apple.driver.AppleIntelCPUPowerManagementClient 90.0.0
com.apple.driver.AppleIntelCPUPowerManagement 90.0.0
com.apple.driver.BroadcomUSBBluetoothHCIController 2.2f18 - last loaded 6305396352
com.apple.driver.AppleUSBBluetoothHCIController 2.2f18
com.apple.iokit.IOBluetoothFamily 2.2f18
com.apple.driver.AppleUSBMultitouch 200.20
com.apple.iokit.IOUSBHIDDriver 3.7.5
com.apple.iokit.IOUSBMassStorageClass 2.5.0
com.apple.iokit.IOSCSIBlockCommandsDevice 2.5.0
com.apple.driver.AppleUSBMergeNub 3.7.5
com.apple.driver.AppleUSBComposite 3.7.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.5.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.driver.AppleFileSystemDriver 2.0
com.apple.iokit.IOAHCISerialATAPI 1.2.0
com.apple.iokit.IOSCSIArchitectureModelFamily 2.5.0
com.apple.iokit.IOUSBUserClient 3.7.5
com.apple.iokit.IOFireWireFamily 4.1.7
com.apple.iokit.IO80211Family 300.20
com.apple.iokit.IOAHCIFamily 2.0.0
com.apple.iokit.IONetworkingFamily 1.8
com.apple.iokit.IOUSBFamily 3.7.8
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOHIDFamily 1.6.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.TMSafetyNet 6
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 281
com.apple.iokit.IOStorageFamily 1.6
com.apple.driver.AppleACPIPlatform 1.3
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0 -
Netboot - You need to restart your computer error
Hi,
My netboot service was working fine a few days ago but is no longer working from our 10.5.4 server. When a client boots up, the big globe comes up, then the smaller globe, but then it goes to a window that says:
You need to restart your computer. Hold down the Power button for several seconds or press the restart button.
We recently did an IP changeover moving to a 172.16 range from a 192.168.
We also moved the Netboot images from our OS partition to a Data partition so we wouldn't run out of space.
Here is a snippet of the log as it shows on the server.
Jul 4 10:31:48 macsmb01 bootpd[709]: server starting
Jul 4 10:31:48 macsmb01 bootpd[709]: can't open /etc/bootptab
Jul 4 10:31:48 macsmb01 bootpd[709]: server name macsmb01.cscfsa.priv
Jul 4 10:31:48 macsmb01 bootpd[709]: interface en0: ip 172.16.32.31 mask 255.255.248.0
Jul 4 10:31:48 macsmb01 bootpd[709]: subnets: Failed to convert 'nbover_tcpip_dgram_distserver': Invalid IP address
Jul 4 10:31:48 macsmb01 bootpd[709]: subnets: Failed to convert 'nbover_tcpip_nameserver': Invalid IP address
Jul 4 10:31:48 macsmb01 bootpd[709]: bsdpd: re-reading configuration
Jul 4 10:31:48 macsmb01 bootpd[709]: bsdpd: shadow file size will be set to 48 megabytes
Jul 4 10:31:48 macsmb01 bootpd[709]: bsdpd: age time 00:15:00
Jul 4 10:31:48 macsmb01 bootpd[709]: BSDP DISCOVER [en0] 1,0:1b:63:37:9b:3 NetBoot004 arch=i386 sysid=MacBook2,1
Jul 4 10:31:48 macsmb01 bootpd[709]: replyfile /private/tftpboot/NetBoot/NetBootSP0/MBJuly08SMBNDPstudents.nbi/i386/booter
Jul 4 10:31:48 macsmb01 bootpd[709]: replying to 0.0.0.0
Jul 4 10:31:48 macsmb01 bootpd[709]: BSDP OFFER sent [1,0:1b:63:37:9b:3] pktsize 388
Jul 4 10:31:48 macsmb01 bootpd[709]: service time 0.001367 seconds
Any help would be really appreciated!
Thanks!!!I suppose I should repost the Netboot log to clarify:
Jul 7 11:52:40 macsmb01 bootpd[310]: can't open /etc/bootptab
Jul 7 11:52:40 macsmb01 bootpd[310]: server name macsmb01.cscfsa.priv
Jul 7 11:52:40 macsmb01 bootpd[310]: interface en0: ip 172.16.32.31 mask 255.255.248.0
Jul 7 11:52:40 macsmb01 bootpd[310]: subnets: Failed to convert 'router': Invalid IP address
Jul 7 11:52:40 macsmb01 bootpd[310]: dhcp: re-reading lease list
Jul 7 11:52:40 macsmb01 bootpd[310]: bsdpd: re-reading configuration
Jul 7 11:52:40 macsmb01 bootpd[310]: bsdpd: shadow file size will be set to 48 megabytes
Jul 7 11:52:40 macsmb01 bootpd[310]: bsdpd: age time 00:15:00
Jul 7 11:52:40 macsmb01 bootpd[310]: BSDP DISCOVER [en0] 1,0:1b:63:37:f4:c9 NetBoot005 arch=i386 sysid=MacBook2,1
Jul 7 11:52:40 macsmb01 bootpd[310]: replyfile /private/tftpboot/NetBoot/NetBootSP0/MB-June08105NI.nbi/i386/booter
Jul 7 11:52:40 macsmb01 bootpd[310]: replying to 0.0.0.0
Jul 7 11:52:40 macsmb01 bootpd[310]: BSDP OFFER sent [1,0:1b:63:37:f4:c9] pktsize 380
Jul 7 11:52:40 macsmb01 bootpd[310]: service time 0.001188 seconds
Jul 7 11:52:42 macsmb01 bootpd[310]: service time 0.000027 seconds
Jul 7 11:53:12 macsmb01 bootpd[310]: can't open /etc/bootptab
Thanks. -
IMac G3 Kernel Panic - You need to restart your computer - HELP
I have an iMac G3 400Mhz slot-loading with 256MB 13GB running Mac OS 10.3.3. It was all along running Ok until I tried to do an OS updating recently. After update done, re-boot and I got this cyclic message "You need to restart your computer". Tried all methods like pressing CtrlOption+PR or Option during power-up but still the same. Now at a loss as I also cannot find my OS media installation CD anymore. Can anyone suggest how to remedy this? Worse case scenario, I don't mind clean re-load OS but need help in getting a copy of the Mac OS installation media.
Welcome To Discussions KevK!
How much space is available on the 13 GB Hard Drive?
What peripherals do you have connected to the iBook?
Are there any programs or applications, that are set to load at Startup?
You may find use helpful tips in this document Resolving Kernel Panics, authored by Dr Smoke.
As the iMac G3 400 MHZ's, original pre-installed OS was Mac OS 8.6, the original system discs, will not be much help.
You will need to purchase a new set of Panther discs, or a newer version of OS X, if you wish to upgrade.
With a larger Hard Drive, and additional RAM, that iMac, is capable of running Tiger 10.4.x.
Tiger is available for purchase at The Apple Store (U.S.).
Panther, is no longer available directly from the Apple Online Store, as Leopard 10.5.x, is the most up to date OS.
But, if you know what to look for, a Full Retail Version, of the Panther Install CDs, or a Full Retail Version, of the Tiger Install DVD, can be purchased, sometimes less expensively, at some online Apple retailers, Amazon, eBay, FastMac, HardCore Mac, AllMac, etc.
Be sure not to purchase grey, upgrade or machine specific CDs or DVDs.
Panther is only on CDs, not DVDs.
The discs should look exactly like the images in the above links, and not say Upgrade, CPU Drop-in DVD, or "This software is part of a hardware bundle purchase - not to be sold seperately." on them.
Additional info in these links.
Using OS X Install CDs/DVDs On Multiple Macs
What's A Computer Specific Mac OS X Release
Software Update, Upgrade: What's The Difference?
Caveat Emptor!
If any are presently available, examine these items very carefully, and if in doubt, ask questions of the seller before purchase!
Panther On eBay
Tiger On eBay
Once Panther 10.3.x is re-installed, you can use the 10.3.9 Combo Update, to upgrade to the final version.
If your Mac meets the Tiger System Requirements, you could also consider installing that, and then use the PPC 10.4.11 Combo Update, to upgrade to the current version.
Additionally, Tiger 10.4.x ships on a DVD, so if your Mac doesn’t have a built-in DVD-ROM player, you will have to use an alternative method of installation.
Info here Installing Tiger Using Firewire Target Disk Mode.
And here Installing Tiger Without A DVD Drive.
The Tiger Media Exchange Program, referred to, is no longer available.
Shop Carefully, Examine All Documentation, And I Wish You Success!
ali b -
Keep getting message - You need to restart your computer - iMac freezes
My iMac freezes without notice, a dark screen comes over the monitor and the message "you need to restart your computer" appears.
This happens randomly and I have no idea what causes this. I thought perhaps it was just a loose power cord, as the cord does seem quite loose.
However, it happens after the machine has been running for some time. Before I have a chance to save my work, the computer tells me it has to shut down. It's not a consistent thing, so it's hard to know if it's the cord or not.
This also happened half way through watching a DVD. Nothing was touched or moved, so it wouldn't appear that this is being caused by a loose cord.
Can anyone shed some light on this problem? (I'm running Tiger on this machine with 700+ megs of RAM plus am using a Mac keyboard. Airport is installed but not in use.Hi there,
I would first make sure your Mac is or isn't on any list contained here: http://www.apple.com/support/exchange_repair/imac.html - you may in fact have a faulty power supply which is covered by repair extension through Apple.
Here's a brief explanation on a Kernel Panic: http://docs.info.apple.com/article.html?artnum=106227
Good luck, Rick
iMac G5 iSight 20" - 30G iPOD in Slimming Black - Mac OS X (10.4.8) - HP Pav 15" WS and Toshiba Sat 17" WS LP's - Canon 20D & A620 Kodak P880 -
My mac has started displaying a message stating "You need to restart your computer". Web says it's kind of kernel panic! Is this a hardware problem? Do i need to contact my distributor? please help..it annoys me very much..
Hello welcome to the ASC user to user forums
please see these support documents
http://support.apple.com/kb/TS2570
http://support.apple.com/kb/TS1440
http://support.apple.com/kb/HT1455
http://support.apple.com/kb/ht3964
http://support.apple.com/kb/HT1379
http://support.apple.com/kb/ht1379
http://support.apple.com/kb/HT1509 -
i did some thing wrong that makes my mac just showing a black screen and amessage says you need to restart your mac .... etc and i wanted to talk to any one from apple and i couldnt get my mac serial number and i could do nothing i turned to some one who formatted the hard desk and i tried to talk to any one from apple but it seems no one care i spent 4 years to be able to buy this mac and i dont know what to do > i will never buy mac again please some one tell me what to do dvd is not working i press on options and nothing happen what showld i do ? through it ? some body tell me what to do or where to go
Just to make certain, you inserted the original installation disk and started the MBP holding down the C key? Did the Optical drive reject the disk or did it just spin? If the former, the lens in the drive may be dirty and needs to be cleaned. If the latter, you will have to take it to an Apple repair facility.
Ciao. -
IMac G4 Freezes - Get message - You need to restart your computer.
I just posted this question in the G5 forum, I think. The Mac I am using is a G4 - the round 'lamp base' model' - so I will repost the question here.
My iMac freezes without notice, a dark screen comes over the monitor and the message "you need to restart your computer" appears.
This happens randomly and I have no idea what causes this. I thought perhaps it was just a loose power cord, as the cord does seem quite loose.
However, it happens after the machine has been running for some time. Before I have a chance to save my work, the computer tells me it has to shut down. It's not a consistent thing, so it's hard to know if it's the cord or not.
This also happened half way through watching a DVD. Nothing was touched or moved, so it wouldn't appear that this is being caused by a loose cord.
Can anyone shed some light on this problem? (I'm running Tiger on this machine with 700+ megs of RAM plus am using a Mac keyboard. Airport is installed but not in use.
I ran a Hardware Test on it and everything passed. I also completely reloaded all the software, erased the hard drive and did a complete reinstall, and the problem persists. It really is a nuisance and I have no idea what else to try.Hi AnnieGrace,
Sorry to hear of your woes. You are suffering from Kernel Panics (link) which could be caused by defective RAM, dodgy USB drivers or a software corruption etc etc.
I would advise disconnecting all external devices (except an Apple mouse and keyboard), removing any 3rd party RAM you've installed and the Airport card if you have one.
The best thing to do then is work though Dr Smoke's Kernel Panic Resolution Guide (link).
Do let us know how you get on. When I suffered them it was down to cheap RAM; other AD users have reported that old keyboards caused their problem.
regards
mrtotes -
Just done routine update on my iMac, it asked me to restart and now have continual 'You need to restart your computer ...' What can I do?
on a grey screen I see:
panic (cpu 0 caller 0xffffff800064ba7b): "Unable to find driver for this platform: \"ACPI\".\n"@/SourceCache/xnu/xnu-1699.26.8/iokit/Kernel/I0PlatformExpert.cpp:1 504
Debugger called: <panic>
can't perform kext scan: no kext summary
BSD process name corresponding to current thread: Unknown
Mac OS version:
Not yet setSame problem on my MacBook Pro and a bunch of more people here:
https://discussions.apple.com/message/18621731#18621731 -
Can't get past a grey "you need to restart your computer screen"
Hello,
I have a few month old iMac 27" i7 quad core for music use and did an update this morning which consisted of an itunes update and update to the screen firmware and two other things I can't remember. Do the usual install and restart business and am now met with the following error:
panic(cpu 0 caller 0x558271): "Unable to find device driver for this platform: \"ACPI". \n"@/SourceCache/xnu/xnu-1504.3.12......................
Debugger called: <panic>
Backtrace (CPU 0) , Frame: Return Address (4 potential args on stack)
7 lines of numbers and letters (please let me know if you need these)
BSD process name correspoding to current thread: Unknown
Mac OS Version:
Not yet set
Kernal Version:
Darwin Kernel Version 10.3.0...............
System uptime in nanoseconds: 322691563
This is on the grey screen with the multi lingual "you need to restart your computer message"
Holding shift on startup bypasses the screen and allows me to eject the disk and boot in safe mode or whatever it's called but the bar down the bottom fills up and I'm just left with the rotating bars and the apple logo.
I have tried a few different suggestions I have found on other threads about holding a certain key to start in safe mode or something to that effect but nothing has worked.
I have inserted the OSX install dvd that came with the computer and restarted but that did nothing and now I cannot eject it.
I have backed up a lot of the stuff on there but it will be a huuuuuge inconvenience if I lose the data on this thing.
Any help is greatly appreciated!
Cheers,
StephenThis is called a "kernel panic" (the multi-lingual restart screen). Solving them can be tricky. From the sounds of it, you can probably rule out hardware, but you probably have pretty severe system damage, probably caused by bad hard drive damage. But without more information, it's hard to say. Try looking over [the X Lab FAQ on resolving kernel panics|http://www.thexlab.com/faqs/kernelpanics.html].
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Hi, just now my computer just popped out an error message saying that "You need to restart your computer". I was able to power the iMac back (and i'm typing from my iMac). I did some research about it and it has something to do with the kernel panic..either hardware or software. Since i was able to power back my iMac, i supposed it was software-related problem? Here's the log from /Library/Logs/DiagnosticReports/
I'm sorry it was quite long and i have no idea how to attach the text file which i have saved. What could be the problem here? And any suggestions to avoid this from happening again? My heart skipped a beat just now.. Hopefully it was no something serious such as hardware problems..
thank you!
[quote]
Mon Jan 7 04:41:39 2013
panic(cpu 1 caller 0xffffff8000545709): "complete() while dma active"@/SourceCache/xnu/xnu-1504.15.3/iokit/Kernel/IOMemoryDescriptor.cpp:2273
Backtrace (CPU 1), Frame : Return Address
0xffffff8060213ba0 : 0xffffff8000204d15
0xffffff8060213ca0 : 0xffffff8000545709
0xffffff8060213ce0 : 0xffffff7f80e90e34
0xffffff8060213d30 : 0xffffff7f80e8aac2
0xffffff8060213d80 : 0xffffff7f813c6b84
0xffffff8060213df0 : 0xffffff7f80d740ff
0xffffff8060213e20 : 0xffffff7f80d7ec07
0xffffff8060213e50 : 0xffffff7f80d7ed70
0xffffff8060213ea0 : 0xffffff7f80d7fb39
0xffffff8060213ef0 : 0xffffff7f80d7c076
0xffffff8060213f10 : 0xffffff800053b31f
0xffffff8060213f60 : 0xffffff800053afc5
0xffffff8060213fa0 : 0xffffff80002c8527
Kernel Extensions in backtrace (with dependencies):
com.apple.iokit.IOAHCIBlockStorage(1.6.6)@0xffffff7f813c4000->0xffffff7f813d8ff f
dependency: com.apple.iokit.IOAHCIFamily(2.0.7)@0xffffff7f80d72000
dependency: com.apple.iokit.IOStorageFamily(1.6.3)@0xffffff7f80e83000
com.apple.driver.AppleAHCIPort(2.2.0)@0xffffff7f80d79000->0xffffff7f80d90fff
dependency: com.apple.iokit.IOAHCIFamily(2.0.7)@0xffffff7f80d72000
dependency: com.apple.iokit.IOPCIFamily(2.6.8)@0xffffff7f80826000
com.apple.iokit.IOAHCIFamily(2.0.7)@0xffffff7f80d72000->0xffffff7f80d78fff
com.apple.iokit.IOStorageFamily(1.6.3)@0xffffff7f80e83000->0xffffff7f80e9cfff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:32:41 PDT 2011; root:xnu-1504.15.3~1/RELEASE_X86_64
System model name: iMac12,1 (Mac-942B5BF58194151B)
System uptime in nanoseconds: 16972898800986
unloaded kexts:
com.apple.driver.AppleUSBUHCI 4.2.5 (addr 0xffffff7f81330000, size 0x65536) - last unloaded 96015086516
loaded kexts:
com.google.filesystems.fusefs 2.1.9 - last loaded 8029647925508
com.bresink.driver.BRESINKx86Monitoring 9.0
com.avatron.AVExFramebuffer 1.6.1
com.Cycling74.driver.Soundflower 1.5.2
com.logmein.driver.LogMeInSoundDriver 1.0.0
com.avatron.AVExVideo 1.6.1
com.squirrels.airparrot.framebuffer 3
com.squirrels.driver.AirParrotSpeakers 1.7
com.rim.driver.BlackBerryUSBDriverInt 0.0.74
com.apple.filesystems.msdosfs 1.6.3
com.apple.driver.AppleBluetoothMultitouch 54.3
com.apple.driver.AGPM 100.12.31
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 2.0.8f3
com.apple.driver.AppleMikeyDriver 2.0.8f3
com.apple.driver.AppleUpstreamUserClient 3.5.7
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.driver.AudioAUUC 1.57
com.apple.kext.ATIFramebuffer 6.4.2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AirPort.Atheros9388 426.35.3
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleLPC 1.5.1
com.apple.driver.AppleBacklight 170.0.48
com.apple.ATIRadeonX3000 6.4.2
com.apple.kext.AppleSMCLMU 1.5.2d10
com.apple.driver.AppleIntelHDGraphics 6.4.2
com.apple.driver.AppleIntelSNBGraphicsFB 6.4.2
com.apple.iokit.SCSITaskUserClient 2.6.9
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBCardReader 2.6.1
com.apple.iokit.IOAHCIBlockStorage 1.6.6
com.apple.BootCache 31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleFWOHCI 4.7.7
com.apple.iokit.AppleBCM5701Ethernet 3.0.8b2
com.apple.driver.AppleUSBHub 4.2.5
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleAHCIPort 2.2.0
com.apple.driver.AppleUSBEHCI 4.2.6
com.apple.driver.AppleACPIButtons 1.3.6
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.3.6
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.14
com.apple.driver.AppleIntelCPUPowerManagement 142.6.0
com.apple.driver.AppleBluetoothHIDKeyboard 141.5
com.apple.driver.AppleHIDKeyboard 141.5
com.apple.driver.IOBluetoothHIDDriver 2.4.5f3
com.apple.driver.AppleMultitouchDriver 207.11
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.DspFuncLib 2.0.8f3
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOFireWireIP 2.0.4
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.5f3
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.driver.AppleHDAController 2.0.8f3
com.apple.iokit.IOHDAFamily 2.0.8f3
com.apple.iokit.IOAudioFamily 1.8.3fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.ApplePolicyControl 3.0.17
com.apple.iokit.IO80211Family 320.1
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.IOPlatformPluginFamily 4.7.0a1
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.0.17
com.apple.driver.AppleBacklightExpert 1.0.2
com.apple.driver.AppleThunderboltEDMSink 1.1.3
com.apple.driver.AppleThunderboltEDMSource 1.1.3
com.apple.kext.ATI6000Controller 6.4.2
com.apple.kext.ATISupport 6.4.2
com.apple.iokit.IONDRVSupport 2.2.1
com.apple.iokit.IOGraphicsFamily 2.2.1
com.apple.driver.AppleSMC 3.1.0d5
com.apple.driver.AppleThunderboltDPOutAdapter 1.5.9
com.apple.driver.AppleThunderboltDPInAdapter 1.5.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.5.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.1
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3
com.apple.iokit.IOBluetoothFamily 2.4.5f3
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.9
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6.1
com.apple.iokit.IOUSBHIDDriver 4.2.5
com.apple.iokit.IOAHCISerialATAPI 1.2.6
com.apple.driver.AppleUSBMergeNub 4.2.5
com.apple.driver.XsanFilter 402.1
com.apple.driver.AppleThunderboltNHI 1.3.2
com.apple.iokit.IOThunderboltFamily 1.7.4
com.apple.iokit.IOFireWireFamily 4.2.7
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOUSBUserClient 4.2.4
com.apple.iokit.IOAHCIFamily 2.0.7
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.6
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.iokit.IOUSBMassStorageClass 2.6.7
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.9
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.9
com.apple.iokit.IOUSBFamily 4.2.6
com.apple.driver.DiskImages 289.1
com.apple.iokit.IOStorageFamily 1.6.3
com.apple.driver.AppleACPIPlatform 1.3.6
com.apple.iokit.IOPCIFamily 2.6.8
com.apple.iokit.IOACPIFamily 1.3.0
[/quote]Suggest you uninstall SoundFlower, LogMeIn and AirParrot and see if that changes anything.
Allan
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