My imac took some damage while being repair at the Apple Store

I figured I'd post here since I'm not exactly sure where this would fall under.
Two days ago my imac started having Hard Drive problems. After doing everything I could possibly do to recover what I could (which wasn't much) I took it in to the Apple Store to Diagnosed and Fix. The Mac Genius came to the same conclusion as I about the state of the Hard Drive and was even able to help me get more stuff off of it. This morning I went back to pick it up and had a mac genius boot it up and check it out. Functionally everything is working great with the imac now. It has a new HD and the machine as a whole seems to be running faster and cooler now BUT...
On the aluminum case on the top left-hand side are three sharp serrated notches in the casing. It almost looks like someone stabbed the top of the case with a screw driver or something similar. I know for a fact they weren't there before because at least once a day I run my hand across the outer edge of the case to sweep up any dust that might be building out around the memory ports, disc drive bay and above the isight (it's more of a habit then anything).
I'm just not sure what to do about it. Looking at the repair report papers they listed the condition of my imac as "normal wear and tear" even though it was in fact in pristine condition (I'm a bit OCD where it concerns my computers). So if I were to take it back, it might be their word against mine.
I'm just so frustrated at this point. It's like taking your car in to have an alternator changed and then getting your car back in perfect running order only to find that they dented it in three places. Any advice on the matter would be greatly appreciated

Living in New York I've visited all three now actually four stores many times and must say my experience has always been a positive one. I find most of the people knowledgeable and if not theres usually someone there that knows the answer to your problem. I had a problem with a skipping iPhone and I went to the store multiple times and what was a simple solution was overlooked and wrongly diagnosed by numerous people. That happens with many complex products. Luckily I figured it myself but then again I might know more then most at the store.
As for a damaged computer during repair. I guess anything can happen once something leaves your premises. I would for one always ask to boot up any machine I've had in for repair before I lug it home and look over the machine's surface for damage. The stores are very bright and you should be able to easily see any damage. Hope Apple does the right thing which they usually do. Recommend the manager route if not.

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DewiRobbo wrote:
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My imac took some damage while being repair at the Apple Store

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