My iMac will not boot up. It's stuck in the black screen right after the apple logo. I ow
I Own a brand new iMac 5k with retina display. It gets stuck in the black screen right after the apple logo And all of a sudden shuts down.
You can return a new Mac within 14 days of purchase.
A new Mac is in warranty for 1 year from the date of purchase.
A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare or take it to the Apple store to have it checked out.
Genius Bar reservation
http://www.apple.com/retail/geniusbar/
Reset PRAM. http://support.apple.com/kb/PH18761
Reset SMC. http://support.apple.com/kb/HT3964
Choose the appropriate method.
Start up in Safe Mode. http://support.apple.com/en-us/HT1564
Best.
Similar Messages
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My iMac will not boot up. it brings up a black screen with a cursor
all of a sudden my imac will not boot up. it brings up the grey page with the apple, then instead of going to the login, it goes to a blank black page. The cursor moves with the mouse, but that is it
First carefully read and then methodically follow Apple's troubleshooting steps in Gray screen appears during startup
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Please help!
Nobody here can help you. Discussing jailbreaking is a violation of the forum terms of service. Go to the website that told you how to jailbreak and get the information you need there.
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I took my iMac 2010 to a "Third Party" company to replace my hdd, they did, but now it will not boot. if i took this to the Apple store, how much would it cost to fix? if i buy my own SSD (£70) Thanks a LOT!
DewiRobbo wrote:
Well, this "third party" is going to put my old hdd back and not charge me any money (as he did not fix it) but i think its better off taking it to an AASP because i have a feeling Apple store will charge way too much.
The way I read that comment – you seem to suggest the Mac was broken before the third party replaced the disk - is that the case or was it working before the HD was replaced?
Since the Mac is out of warranty you will have to pay for any repairs wherever you take it. Authorised Apple service centres will be able to get parts whereas any non certified technicians will have to use 'grey market' parts since Apple will not sell parts to the public. These may be reconditioned or not official parts - it's a risk to use them. Visit the Apple store & ask them - there is no point in lying about it being handled by a third party. An Apple tech may be able to tell when they open the case, depending on how meticulous your third party was.
If you are handy with a screwdriver & have tools and a lot of patience you could use a guide on iFixit.com, but there is no indication of why this Mac not booting up.
It could be that the disk is not formatted correctly.
Are you sure the tech copied an OS onto the disk? Did they install the OS for you or did they clone the old disk?
Can you boot from a backup disk or from an install disk? Does the disk appear in Disk Utility when booted from another OS (either the installer or a backup).
'Not booting' can mean so many things, what does booting do exactly? Grey screen, black screen, any noises or tones, any signs of life at all…?
If you look at the iFixit guides you will see many fiddly connectors, if the tech failed to hook them all back up it could explain the failure, or perhaps you just have a disk that is 'dead on arrival' - sometimes that happens. A properly trained technician should be able to figure that one out. -
My iphone 4s crashed today and will not go back on. I see the apple logo, but nothing else will happen.
Hello jaicob1990,
Try the steps in the article below; it will give you multiple options on how to resolve the issue.
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
my iphone 5 on the ios 7.1.2 suddenly wont fully turn on...it gets stuck on the apple logo and stays like that for approximately to 90 secs then goes blank but I can see a bit of lighting behind the dark screen....it goes off by itself and comes on by itself trying to boot but still gets stuck on the apple logo after the dim light shows....when I connect to iTunes my phone can only be recognised only in recovery mode thus if I force it into recovery mode. My main worry is I don't have a back up of any of my data...on icloud I have just less than 2GB of my data which is as a result of incomplete back up...HOW CAN I GET THIS PHONE WORKING AGAIN WITHOUT LOSING MY DATA...if I can only just recover my data I would really appreciate it as I really need almost everything on it back...if I can only get retrieve my data and lose the phone I wouldn't mind at all....Anybody know how to resolve this??Kind Regards
Anyone have any suggestions? or is everyone else just as clueless as me !
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how to fix my iphone 3g it wont boot up it just goes to the apple logo screen and freeze up
Try here. iPhone and iPod touch: Frozen and unresponsive
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Help! My iPhone won't boot! It is stuck on the Apple logo.
Hello,
Please help me! My iPhone 4 (iOS 5.1) won't boot (it's just frozen on the Apple logo!) Please help! I don't want to restore it because I have iLife in there!Hi gdmacguy,
I can't restore from backup becuase my phone is passcode-protected. I'm trying to restore as new device now. -
My ipod touch wont boot up it shows the apple logo and then blinks on and off.
My second ipod touch wont connect to itunes/be recononized it is totally locked.. i looked at videos on the internet, and they say connect it to the FIRST computer that it was connected to,, the only thing is i no longer have that computer... so what do i doFor both
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My itouch will not turn off and is stuck with the apple symbol as if it is downloading an update.
My itouch is stuck with the apple symbol as if it was downloading something. I have tried to reset it by turning it off but it will not turn off. Any suggestions?
Hi,
Try placing your iPod in Recovery Mode and restoring it via iTunes: http://support.apple.com/kb/HT1808.
Hope this helps!
---likeabird--- -
My iphone will not switch on, it is only showing the apple logo can anyone help?
my iphone has frozen, when i turn it on the apple logo comes on and thats all, can anyone help?
Sure, start here:
http://www.apple.com/support/iphone/troubleshooting/
iOS: Not responding or does not turn on
iOS: Unable to update or restore -
My sister gave me her iphone 4s for my son. It needed a new battery so, I bought one and replaced it. after doing so, it will not power up. I can only see the apple on the screen and when left for a few minutes.... 10 lines of numbers and codes show up at the top of the screen. Did I ruin the iphone by replacing the battery? Was a simple switch so I don't understand what is going on. Have never had one of these before.
iPhones are not user servicable.
Take the device to a competent repair person or buy a new one. -
My iMac 27" from 2009 won't boot up, it gets stucked in the apple Logo..
last time i used it the screen turned grey and there was a window saying that i should force shut down the computer by holding the power button.. I haven't installed any software lately, and after i force shut down the computer, i left the computer, and when i came back it was stucked in a blue screen.. From that moment it never boot up again, i've tried everything, from safe boot, to resetting pram and still it doesn't boot up. WHAT DO I DO?
P.S.: i can't take it to the apple store because in my country there is no apple store, i live in venezuela...Since it appears that you are running Lion (10.7), have you attempted to boot into the recovery partition?
If you are able to boot into the recovery partition, there are many ways you can try to try to be able to boot back up.
You may need to repair the disk permissions, and verify the disk.
If that does not work, you can also try reinstalling the OS, which would preserve all data. Restoring the OS is done through the recovery partition.
Best of luck! -
My iMac won't boot. It stays loading with the Apple logo then it turns to a Do Not Enter logo
It only boots when it's on Safe Mode but when I restart to Normal Mode the problem continues
In addition to the article rkaufmann87 provided, try shutting down your iMac and unplugging absolutely everything from it, including its power cable. Let it sit for an hour or so, then re-attach the power cord and the keyboard & mouse and see if it will boot normally.
~Lyssa -
Prety much what the question says. HELP!
stephenfromlynchburg wrote:
No the mac had come with Leopard. Then I bought the snow leopard DVD and did a clean install of snow leopard.
If you just stuck the disk into the Leopard Mac and run the upgrader, you didn't do a "fresh install" you basically upgraded from 10.5 to 10.6 leaving all the programs and files intact.
The white Snow Leopard disk was the right one for that machine as it had Leopard (10.5) on it previously.
So you already have Snow Leopard installed, if you want to erase the entire drive (along with all your programs, files and OS X) and want to install Snow Leopard again, you hold the c or option/alt key down and boot the machine off the disk. Then use Disk Utiltiy to erase the entire drive, then quit and install Snow Leopard.
How to erase and install Snow Leopard 10.6
Once Snow Leopard is installed you log in and use Apple Menu > Software Update until clear to get to 10.6.8 and fix security issues.
Now I can't get it to do the install again.
To install Windows into BootCamp, you read and run the BootCamp Assistant located in the Applications > Utiltiies folder
It's important to change the drive format from FAT32 to NTFS before installing Windows using the Windows disk.
Windows is rather complicated to install, if you boot to a blinking line with "press any key to continue" you need to press and hold the power button down and reboot holding the Option/Alt key down to get back into OS X.
https://www.apple.com/support/bootcamp/
If your Windows programs are not going to be as CPU/GPU demanding, you may rather prefer to use a virtual machine instead
Windows in BootCamp or Virtual Machine? -
IMac will not boot up when printer is plugged in USB
After buying my new iMac (with Tiger) I successfully transfered everything from my old iMac (with Panther) and all was well.
The problem is that when my printer (Canon Pixma MP130) is plugged in on start up, the iMac will not boot up (no gears turning on the white/grey screen). When I unplug the printer from the USB and start it up, it works fine. Its not a super big deal because I can just plug the printer in when I need it. But why does it do this?
I foound on the internet someone else who had the same issues. It was suggested to him to search the printer manufacturers website for updated drivers. I did this, installed them etc..... still no luck.
I am without any mac guru's here in Yellowknife......help!
AngieHello there,
I hope it is OK to recycle this old thread. I did not want to create a new one since I am experiencing the exact same issue as the original poster *flying girl* as well as other posters in the following threads:
http://discussions.apple.com/thread.jspa?messageID=4190807
http://discussions.apple.com/thread.jspa?messageID=3950255
http://discussions.apple.com/thread.jspa?messageID=4201169
http://discussions.apple.com/thread.jspa?messageID=4490899�
http://discussions.apple.com/thread.jspa?messageID=4470944
I have two Macs, a PowerBook G4 and an Intel iMac 20" (Aluminum)--please refer to my signature or profile for the specs of these machines. Of course, I got the PowerBook before I got the iMac. I am running the latest version of the Canon MP130 drivers, printer drivers version 4.8.3 and scanner drivers version 12.11.0, on both machines.
When I turn on my PowerBook with the Canon PIXMA MP130 multifunction turned ON and connected via USB to the PowerBook, the PowerBook boots up just fine. I have even experimented with both a USB hub and a direct connection to the Canon MP130, and the PowerBook boots fine in both instances.
However, when I turn on my iMac with the Canon MP130 turned ON and connected via USB to the iMac, the startup tone plays, and then the iMac hangs at the blue/gray solid screen--it does not even show the Apple logo or the spokes--that is, until I turn the Canon MP130 OFF. When I turn it off, the Apple logo appears, the spokes move, and my iMac boots up just fine. And as long as the MP130 is OFF, I can boot the iMac fine from scratch too.
I tried starting in verbose mode (⌘V) and single-user mode (⌘S), and the gray/blue screen still appears after the startup tone plays; again, if I turn the Canon MP130 OFF, the rest of the boot sequence resumes as normal, and only then do I get to see the descriptive text for those startup modes. But the text goes by so fast that I miss most of it--I did manage to catch something that said something like "get full config descriptor = NULL," but I am not sure if that was the exact wording. I would need a good camcorder or even just a digital camera or another device to capture exactly what the screen says in verbose mode. If I had those options, I would post pictures here.
I was thinking about contacting Canon, but since the issue happens on one Mac only, I figured they would tell me that it is a problem with my Mac. So hopefully posting the information here is OK.
Another key feature is that the Canon MP130 has a built-in card reader. I made sure that my Startup Disk preferences were set to boot from the system drive, and they still are. And I have reset the SMC and PRAM on the iMac.
I would like to mention the following link:
http://www.ehmac.ca/anything-mac/50389-intel-imac-wont-boot-when-canon-printer-p lugged.html
If you go to page 2 on that above thread, it shows one user who allegedly physically disconnected the card reader connection from the inside of the Canon MP130 (I would NOT recommend that myself). I just wonder if there is a more feasible resolution to this issue.
Does anyone else experience the same issue with other printers or multifunctions? Also, why does the issue occur only on my Intel iMac 20" (aluminum), and NOT on my PowerBook G4?
Please let us know about your experience as it seems many of us are at a loss for a solution.
Thank you very much for your help; we await! :)
Cya!
\m/ Mad Metal Mage \m/
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