My IMac will not load installation software for Mobile Internet USB Plug

Hi, I have a new IMac(Leopard), and have recently loaded a new USB Mobile Internet Plug (SFR France) on to the machine in order to access the internet/mobileme.We live on a boat in France so being "connected" is so important to us.
The installation software is in the USB plug, it loaded successfully, connected and worked well for a period of time.
The IMac then seemed to "forget" the application, and did not open correctly and I had to "force quit" to continue.
I then removed the application and any bits I could find in other folders, and tried to re-install by inserting the plug again. The Icon to install only flashed on the desk top and disappeared so I could not perform this task.
I even tried to "restore" from Time Machine (and my external hard drive), the icon to install appeared on the desktop and I installed the application, but when I clicked onto the "connection icon" it jammed again and did not load.
I checked the status of the installation device by loading the program successfully on the Macbook Pro I have, and even loaded it onto a Dell PC and even had it checked at SFR, and all ok. So it appears the problem is with the IMac.
Any advice suggestions would be greatly appreciated, it is so frustrating!

I have had similar problems with both Sprint and Verizon units (Novatel u727 & u760). Solved both by going to provider sites and downloading SW.

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