My Imac wont shut down and other questions

Hello All
I was wondering i you could help me with a few question i have on my imac. (A OS convert after 29 years)
1) When I select log out or shutdown the machine just hangs at the blue screen with the wheel icon turning. In the end I have to shutdown manually.
2) I have 2 accounts, Mine and my my wifes. I have .mac and installed backup. how do i backup me and my wifes files as I do not have rights to her user area even though I am an administrator.
3) where do i find what my procare number is. Is this different from Applecare?
Thank you all for your help

Welcome to the Apple Discussions. Congrats on the new Mac.
I see that you have upgraded your OS as well as probably the Apple apps that came with your new Mac. An important step after updating/upgrading the Mac OS and Apple apps is to Repair Permissions on your startup drive. Go to Apps/Utilities/Disk Utility. Highlight your Startup drive in the lefthand list and in the First Aid pane press Repair Permissions. Repair Permissions until no more repairs are reported.
The SMC controls issues on your Mac like startup, shut down and sleeping. The SMC occasionally may need to be reset.
Intel-based iMac, Intel-based Mac mini: How to reset the System Management Controller
I believe that separate user accounts require separate .mac accounts. Two users can't sync to the same account without overwritting each other. Family accounts are available with a Master and sub accounts.
Lastly, here is a good website to learn about regular maintenance for your Mac, as well as troubleshooting issues;
The X Labs

Similar Messages

IMac wont shut-down

Hi folks,
i`ve got an Intel iMac 24 inch 2.16 GHz Intel Core 2 Duo with Mac OS X 10.4.11 installed. Very often the iMac wont shut-down. When i choose the shut-down command from the Apple menu the Finder quits, the Icons on the desktop, the Dock and the Menu bar disappear. Then the screen turns blue and i see the grey spinning wheel but it wont go further. I always have to disconnect the power cord to shut-down my iMac. Here is what the system.log says:
Mar 18 18:28:49 macvier shutdown: halt by anita:
Mar 18 18:28:50 macvier SystemStarter[446]: authentication service (457) did not complete successfully
Mar 18 18:28:50 macvier Parallels: Stopping DHCP/NAT daemon...
Mar 18 18:28:51 macvier Parallels: Unloading Network module...
Mar 18 18:28:52 macvier Parallels: Unloading ConnectUSB module...
Mar 18 18:28:52 macvier Parallels: Unloading Monitor module...
Mar 18 18:28:54 macvier kernel[0]: [Parallels] Parallels VM observer thread stopped
Mar 18 18:28:54 macvier Parallels: Unloading Hypervisor module...
Mar 18 18:28:54 macvier kernel[0]: [Parallels] Parallels Hypervisor exited.
Mar 18 18:28:54 macvier Parallels: Shutdown complete.
Mar 18 18:28:54 macvier SystemStarter[446]: The following StartupItems failed to properly start:
Mar 18 18:28:54 macvier SystemStarter[446]: /System/Library/StartupItems/AuthServer
Mar 18 18:28:54 macvier SystemStarter[446]: - execution of Startup script failed
Can anyone help me? I dont know how to get rid of this problem.
Greets
TF
Message was edited by: Computerdoc
Message was edited by: Computerdoc

Perhaps this is an app booting on launch that's not helping matters. Here are some ways of preventing items from opening automatically ...
If the login window appears when you start up your computer, hold down the Shift key and click the Login button. Continue to hold down the Shift key until you see the Dock.
If you don’t see the login window when you start up your computer, hold down the Shift key when you see the progress bar in the startup window. Continue holding down the key until your desktop appears and the startup completely finishes.
Choose Apple menu > System Preferences, and then click Accounts. Select an administrator’s account, and the click Login Items. If any unwanted items appear in the list of items that open automatically, select the item and click the Delete - button.
You could try resetting the SMC. http://support.apple.com/kb/HT1543
Carolyn

Trying to add our Epson 4800 after updating 10.8.3. our iMac is shutting down and so is our Mac Book Pro.

Trying to add our Epson 4800 after update 10.8.3 our iMac is shutting down and so is our Mac Book Pro. Any advise??

Thank you Linc. We just half solved our problem. The update 10.8.3 has a bug for using our printer with a special kodak proback firewire cable by don't giving a support. So we skipped the old way by downloading a new driver,
using an USB cable and adding our printer again and it works. The reactions of collegues and those on the Apple site showed us that the update 10.8.3 is having a major problem.

Since installing OSX 10 my iMac randomly shuts down and restarts. I can not determine why this is happening. Any ideas?

Since installing OSX 10, my iMac randomly shuts down and restarts. I can not determine why this is happening. Any ideas?

1. This is a comment on what you should and should not do to protect yourself from malicious software ("malware") that circulates on the Internet. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
If you find this comment too long or too technical, read only sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
It can easily be disabled or overridden by the user.
A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
For the reasons given above, App Store products, and other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandboxing security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. The built-in security features of OS X reduce the risk of malware attack, but they're not absolute protection. The first and best line of defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
That means, in practice, that you always stay within a safe harbor of computing practices. How do you know what is safe?
Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is unsafe.
A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
Software that purports to help you do something that's illegal or that infringes copyright, such as saving streamed audio or video for reuse without permission, is unsafe. All YouTube "downloaders" are outside the safe harbor, though not all are necessarily harmful.
Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe. For instance, if a web page warns you that Flash is out of date, do not follow an offered link to an update. Go to the Adobe website to download it, if you need it at all.
Even signed applications, no matter what the source, should not be trusted if they do something unexpected, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
"FREE WI-FI !!!" networks in public places are unsafe unless you can verify that the network is not a trap (which you probably can't.) Even then, do not download any software or transmit any private information while connected to such a network, regardless of where it seems to come from or go to.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it — not JavaScript — in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Follow the above guidelines, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.
7. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. Any database of known threats is always going to be out of date. Most of the danger is from unknown threats. If you need to be able to detect Windows malware in your files, use one of the free anti-virus products in the Mac App Store — nothing else.
Why shouldn't you use commercial "anti-virus" products?
Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. Most of the real danger comes from highly targeted "zero-day" attacks that are not yet recognized.
By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
8. An anti-malware product from the App Store, such as "ClamXav," doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An anti-virus app is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
Anti-virus software may be able to tell you which particular trojan it is, but do you care? In practice, there's seldom a reason to use the software unless an institutional policy requires it.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither should you assume that you will always be safe from exploitation, no matter what you do. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices.

Hi. I recently discovered my iMac not shutting down and stalls. Everything seems to disappear except my wallpaper. If I Then go to setting on my Dock the apple sign at the top appears for me to shutdown the second time. I asked one technician's what might

Hi. I recently discovered my iMac not shutting down and stalls. Everything seems to disappear except my wallpaper. If I Then go to setting on my Dock the apple sign at the top appears for me to shutdown the second time. I asked one technician’s what might be the problem. He said that maybe it is Flash Player that runs in the background and avoid the computer to shutdown. I uninstalled Flash Player and the problem was fixed. Now I can’t watch any YouTube videos. Is there something else I can do to use Flash Player again to avoid the shutdown problem?

If YouTube is your only worry, you could instruct it to use HTML5 in stead of Flash:https://www.youtube.com/html5
Be advised though that Flash is used for other web stuff too.

Mini 2009 won't shut down and others....

My hard disk crashed down, I changed it and re-installed from Time Machine. Now my mini won't shut down (among other things) just restart. I think, I broke something inside, because I can't re-install from App Store (unfit check sum). Here is the fault log, any help?
Interval Since Last Panic Report: 107776 sec
Panics Since Last Report:          30
Anonymous UUID:                    D5C76789-6CC4-5EF1-9A93-83B28D9D4EE6
Thu Dec 20 05:57:18 2012
panic(cpu 0 caller 0xffffff80106b7bd5): Kernel trap at 0xffffff801070fd84, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x00000000000000e0, CR3: 0x0000000011f3d000, CR4: 0x0000000000000660
RAX: 0xffffff8022a91008, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000002
RSP: 0xffffff80f8cdbb20, RBP: 0xffffff80f8cdbb20, RSI: 0x0000000000000001, RDI: 0x0000000000000000
R8: 0xffffff8010ae6f3f, R9: 0xffffff801399ae90, R10: 0xffffff801d357000, R11: 0x00000000ffffff00
R12: 0x0000000000000000, R13: 0xffffff8022c723e0, R14: 0xffffff8022a91008, R15: 0x0000000000000002
RFL: 0x0000000000010246, RIP: 0xffffff801070fd84, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x00000000000000e0, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff80f8cdb7c0 : 0xffffff801061d626
0xffffff80f8cdb830 : 0xffffff80106b7bd5
0xffffff80f8cdba00 : 0xffffff80106ce4ed
0xffffff80f8cdba20 : 0xffffff801070fd84
0xffffff80f8cdbb20 : 0xffffff8010910152
0xffffff80f8cdbb60 : 0xffffff80109156d1
0xffffff80f8cdbb90 : 0xffffff8010915618
0xffffff80f8cdbc00 : 0xffffff80109189fc
0xffffff80f8cdbc30 : 0xffffff80107120af
0xffffff80f8cdbc60 : 0xffffff80106f18d3
0xffffff80f8cdbcb0 : 0xffffff80106f1021
0xffffff80f8cdbcf0 : 0xffffff80106f151a
0xffffff80f8cdbd70 : 0xffffff8010905cfa
0xffffff80f8cdbdd0 : 0xffffff80106f9ff2
0xffffff80f8cdbe20 : 0xffffff80106f296a
0xffffff80f8cdbe60 : 0xffffff80109650ee
0xffffff80f8cdbed0 : 0xffffff8010971b52
0xffffff80f8cdbf50 : 0xffffff80109e182a
0xffffff80f8cdbfb0 : 0xffffff80106ced33
BSD process name corresponding to current thread: launchd
Boot args: serverperfmode=1
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide:     0x0000000010400000
Kernel text base: 0xffffff8010600000
System model name: Macmini3,1 (Mac-F22C86C8)
System uptime in nanoseconds: 1018159461778
last loaded kext at 38032238857: com.apple.driver.AppleHWSensor          1.9.5d0 (addr 0xffffff7f92404000, size 36864)
last unloaded kext at 218306354237: com.apple.driver.AppleFileSystemDriver          3.0.1 (addr 0xffffff7f9248a000, size 8192)
loaded kexts:
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.driver.AppleBluetoothMultitouch          75.15
com.apple.nke.l2tp          1.8
com.apple.nke.pptp          1.8
com.apple.driver.AudioAUUC          1.60
com.apple.iokit.IOBluetoothSerialManager          4.0.9f33
com.apple.driver.AppleHDA          2.3.1f2
com.apple.driver.AGPM          100.12.69
com.apple.driver.ApplePlatformEnabler          2.0.5d4
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f33
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.ApplePolicyControl          3.2.11
com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.AppleUpstreamUserClient          3.5.10
com.apple.driver.AppleMCCSControl          1.0.33
com.apple.GeForce          8.0.0
com.apple.filesystems.autofs          3.0
com.apple.driver.AppleIRController          320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          34
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.2.2
com.apple.driver.AppleAHCIPort          2.4.1
com.apple.nvenet          2.0.19
com.apple.driver.AppleUSBOHCI          5.2.5
com.apple.driver.AppleFWOHCI          4.9.6
com.apple.driver.AirPortBrcm43224          600.36.17
com.apple.driver.AppleUSBHub          5.2.5
com.apple.driver.AppleUSBEHCI          5.4.0
com.apple.driver.AppleEFINVRAM          1.6.1
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleHPET          1.7
com.apple.driver.AppleACPIButtons          1.6
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.6
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
com.apple.nke.applicationfirewall          4.0.39
com.apple.security.quarantine          2
com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
com.apple.driver.IOBluetoothHIDDriver          4.0.9f33
com.apple.driver.AppleMultitouchDriver          235.28
com.apple.nke.ppp          1.8
com.apple.iokit.IOSerialFamily          10.0.6
com.apple.driver.DspFuncLib          2.3.1f2
com.apple.iokit.IOAudioFamily          1.8.9fc10
com.apple.kext.OSvKernDSPLib          1.6
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f33
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.driver.AppleHDAController          2.3.1f2
com.apple.iokit.IOHDAFamily          2.3.1f2
com.apple.iokit.IOSurface          86.0.3
com.apple.iokit.IOBluetoothFamily          4.0.9f33
com.apple.driver.AppleGraphicsControl          3.2.11
com.apple.driver.AppleSMC          3.1.4d2
com.apple.driver.IOPlatformPluginLegacy          1.0.0
com.apple.driver.IOPlatformPluginFamily          5.2.0d16
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.nvidia.nv50hal          8.0.0
com.apple.NVDAResman          8.0.0
com.apple.iokit.IONDRVSupport          2.3.5
com.apple.iokit.IOGraphicsFamily          2.3.5
com.apple.kext.triggers          1.0
com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1
com.apple.driver.AppleUSBHIDKeyboard          165.5
com.apple.driver.AppleHIDKeyboard          165.5
com.apple.iokit.IOUSBHIDDriver          5.2.5
com.apple.driver.AppleUSBMergeNub          5.2.5
com.apple.driver.AppleUSBComposite          5.2.5
com.apple.iokit.IOAHCIFamily          2.2.1
com.apple.iokit.IOFireWireFamily          4.5.5
com.apple.iokit.IO80211Family          500.15
com.apple.iokit.IONetworkingFamily          3.0
com.apple.iokit.IOUSBUserClient          5.2.5
com.apple.driver.NVSMU          2.2.9
com.apple.iokit.IOUSBFamily          5.4.0
com.apple.driver.AppleEFIRuntime          1.6.1
com.apple.iokit.IOHIDFamily          1.8.0
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          220
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.DiskImages          344
com.apple.iokit.IOStorageFamily          1.8
com.apple.driver.AppleKeyStore          28.21
com.apple.driver.AppleACPIPlatform          1.6
com.apple.iokit.IOPCIFamily          2.7.2
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto          1.0
Model: Macmini3,1, BootROM MM31.00AD.B00, 2 processors, Intel Core 2 Duo, 2.53 GHz, 8 GB, SMC 1.35f1
Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x90), Broadcom BCM43xx 1.0 (5.10.131.36.16)
Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 2 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Hitachi HTS545050B9SA02, 500,11 GB
Serial ATA Device: OCZ-VERTEX3, 240,06 GB
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0x24100000 / 2
USB Device: Apple Keyboard, apple_vendor_id, 0x0250, 0x24120000 / 3
USB Device: EyeTV Hybrid, 0x0fd9, 0x0018, 0x26200000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8216, 0x06110000 / 3

Reboot while holding down the command-r keys so the Mac boots to the Recovery Disk. From there select Disk Utility and then run Repair Disk.

When I try to connect my Ipod to my Imac it shuts down and goes to reset.

I have an IPod classic and I recently used it to put my purchased music on a PC at work and now it won't sync when I connect it to my Mac. It displays the "do not disconnect screen," shuts down and then displays the reset screen and then loops the whole sequence again. When I disconnect it the menu screen comes back up and it plays like normal.

Start here: http://www.apple.com/support/ipodtouch/assistant/itunes/
It will likely lead you to this: iOS: Device not recognized in iTunes for Windows

My iMac wont' shut down..

I already upgraded my OS to 10.5.7, and I have a trouble because the computer don`t shut down properly, When I ask to shut down, It seems as if it where to run the shut down routine, but at the last moment when the cursor icon disapear, the wallpaper don't go out, and stand there, and remains there, and still shows the wall paper, and finally I have to push the shot down button to finish my work, I'm the only user, I'm the Admin.
I try login out and using the shut dow command from the accounts window, and the problem remains.
When I install the new OS I erreased and install, so everything is new, I have a Maxtor One touch 4 (500 gb) USB.2 external drive connected to the computer and I use it as back up and second drive ( It's partitioned ). I had noted that the drive can't be unmounted in time when the shut down command is running and I believe that this block the operation because when I expulse the drive, the shut down routine seems to run well, this is a problem when the time machine runs the the midnigth back up, because the computer remains on until the next morning, my question is.
¿This is normal? ¿What can I do to shut down my computer without expulse my external drive first?
¿ there's a script to force the external drive to be unmounted while the shut down is running?
I read about the firmware updates before install the new OS, but I couldn't found nothing to update for my old and beloved Imac, ¿ There's something that I have to update?
Please if there's something that I have to know, please tell me...
For the moment I will continuing shutting down my computer as I describe above...

Hi Rachael,
Try resetting the SMC (System Management Controller) and see if that does anything.
Here is how to do it: http://support.apple.com/kb/HT3964

Imac suddenly shut down and will not connect to internet

Hi, my imac running snow leapord was working fine. Then when I came to it a couple hours after using it it was shut down. When I restarted it would not connect safari or google chrome to internet. However, some websites it could access. All the login websites can still be used. My internet connection is good, I have another computer running on same modem and it works fine and internet provider has checked out the connection and it is good.
Error message - server has unexpectadly dropped the connection.

Error message - server has unexpectadly dropped the connection.
Contact your ISP.

My computer seems to be unresponsive: black screen, wont shut down and wont start up.

I cant seem to make it shut down completly or re-start, it seems to be in sleep mode and wont wake up. When I try and re-start it makes a sound like its trying to eject a disc (there is nothing in the cd drive). Anyone have any ideas? thanks much!!

Wow, sounds like it s goner.
If your not going to get it fixed, you can remove the drive and use a IDE/SATA to USB adpater to migrate or data recovery to a new Mac.
http://eshop.macsales.com/installvideos/

Mac Pro freezes after sleep, wont shut down, and 5870 issue

Hi,
I just got my new Mac Pro 3.33Ghz hexacore a couple of days ago and I've been having some issues with it.
1) When waking up the comp from sleep and its been cold for a while, the Mac Pro freezes. I can still move the mouse but that's about it. So, I have to do a hard restart. But...
2) Since last night I'm not able to turn the MP off. When I try to shut it down from the menu it closes all the apps and nothing but the background and dock shows and it gets stuck there. So I have to do a hard restart, but when pressing down the power button it just goes to sleep rather then shutting down, so only way to turn it off is to pull out the cord.
3) And the last problem I'm having is in bootcamp. When I play games (Battlefield Bad Company 2 or Crysis) the computer freezes after 3 min or so. The screen either turns blue or black and I have to shut it down. I am able to do the hard restart in Windows 7, in fact I just have to press the power button ones and it shuts off correctly.
I'm really frustrated since in the last 2 months I've had 3 iMacs and this MP and all have had problems. My old 20in iMac has been running for a couple of years now and has never had any problem...
Also, if I have to take it to the Apple store, is there anyway a tech can come to my house? I'm tired of going to the Apple store all the time, its a big hassle taking the comp there, plus I don't feel like they're really helping me.
Thanks for your help!

just wanted to update you guys on what the official stance of OWC is on this situation. I had the same problem like you guys. I have the 240GB OWC extreme pro SSD in my Mac Pro 3,1. When it goes to sleep, and i leave it sleeping for a day -- upon returning, it will freeze up with the spinning wheel of death.
This is what they had to say about it:
"While Sleep will work with our SSDs, there have been reports of system hangs in relation to hibernation mode which is the deep state of Sleep. We suggest not using ANY program that puts your computer into hibernation mode when using an SSD. SandForce is working on this issue and it will be addressed in a future firmware update.
Normal, automatic sleep mode functions perfectly with no issues. But if you need to try and fix the hibernation issue with your Mac revision, please Open up Terminal (Applications>Utilities>Terminal) and go through the following steps:
Type: sudo pmset hibernatemode 0
Press: return/enter.
Type: your password when it prompts you to, then press return/enter again.
You have successfully disabled hibernation! Go ahead and exit Terminal.
Also, some have chose to use the application SmartSleep, which is free online. http://www.macupdate.com/app/mac/26979/smartsleep
SmartSleep is an application that you can use to set the hibernation mode on your computer.
I apologize for the inconvenience. I sincerely appreciate your patience and understanding in this matter and hope you will continue to bear with us as our extreme SSD product line transitions through these evolutions and unforeseen road bumps. Please let us know if there's anything else we may do to help."
--I would like to add that the OWC SSD is great. And since Downloading smart sleep and disabling deep sleep aka hibernate, the issue has been totally resolved. Im pretty sure the terminal entry works just as well. But I liked the added convenience of the other features of smartsleep. So there you go guys.

Macbook Pro will not shut down AND other issues...

Macbook Pro will not shut down. Not using the POWER button, not using control/alt/command/esc, not using force quit, and obviously not by selecting Sleep or Shut down from the Apple menu.
Force quit will not even pop up when selected.
Top row keys do not work either, have gone into settings and switched them to F keys and back again, no luck.
iPhoto will not import photos and will not shut down, gives me a message stating it is importing photos (nothing is connected to computer though). Baffling.
HELP! Computer is only a month old
Thank you everyone xx

Please make a Genius Appointment and take it in for service.

My iMac wont shut down or restart

When I attempt to click on the Restart or Shut Down options on the menu, the computer does not respond and does not even give a box asking for confirmation on whether or not I want to do this. Also, when I update the software and it requires a restart, the computer will not restart when I click the button. How can I fix this? This computer is brand new.

How can I fix this? This computer is brand new.
Sorry, but without knowing the version of your original OS X install, I can only guess that apparently you had some problem develop after the initial set-up while performing software/firmware updates?
Troubleshooting permissions issues in Mac OS X
Mac OS X: Troubleshooting installation and software updates
In particular, I'd be concerned about how this firmware update progressed:
http://www.apple.com/support/downloads/imacefifirmwareupdate11.html

Start-up / shut-down (and other) problems with ZFS over iSCSI

Hi,
I've had a limited time in which to try some concepts on an evaluation x4500 server. This is unfortunately my last day, so by the time anyone can reply I will probably not be able to to further tests, but maybe someone will be able to reproduce the issues.
I'm using the evaluation server to export some iSCSI targets, and I'm connecting to them from my laptop, which has a fresh installation of SXDE 01/08. I was able to attach to the targets with
iscsiadm add static-config \
iqn.1986-03.com.sun:02:f4281081-c3fc-e448-c8f0-943d8861c9e8,192.168.15.62
iscsiadm add static-config \
iqn.1986-03.com.sun:02:371c6fe7-f0c8-e02c-c865-baef90fb71ce,192.168.15.62
iscsiadm add static-config \
iqn.1986-03.com.sun:02:ee74d5de-3046-6295-f35e-afe60e13db23,192.168.15.62
iscsiadm modify discovery -s enableThis made the appropriate entries appear in /dev/dsk so I could then set up a simple zpool and zfs filesystem with:
zpool create -m none dPool c3t010000144FA70C1400002A0047C2BF73d0 \
c3t010000144FA70C1400002A0047C2BF81d0 c3t010000144FA70C1400002A0047C2BF8Bd0
zfs create -o mountpoint=/data -o sharenfs=on dPool/dataThe general concept I'm testing is having a ZFS-based server using an IP SAN as a growable source of storage, and making the data available to clients over NFS/CIFS or other services. In principle this solution should also allow failover to another server, since all the ZFS data and metadata is in the IP SAN, not on the server. Although not done in this example it should also be possible to run raidz across multiple iSCSI disk arrays. However, it's not been a bed of roses. I've had a lot of errors in dmesg like the following, which I think are causing zfs/zpool commands to stall at times:
Feb 28 14:30:39 F4060 iscsi: [ID 866572 kern.warning] WARNING: iscsi connection(ffffff014f6b6b78) protocol error - received an unsupported opcode:0x41
Feb 28 14:30:41 F4060 iscsi: [ID 158826 kern.warning] WARNING: iscsi connection(10) login failed - failed to receive login response
Feb 28 14:30:41 F4060 scsi_vhci: [ID 734749 kern.warning] WARNING: vhci_scsi_reset 0x1
Feb 28 14:30:41 F4060 iscsi: [ID 339442 kern.notice] NOTICE: iscsi connection failed to set socket optionTCP_NODELAY, SO_RCVBUF or SO_SNDBUF
Feb 28 14:30:41 F4060 iscsi: [ID 933263 kern.notice] NOTICE: iscsi connection(13) unable to connect to target iqn.1986-03.com.sun:02:ee74d5de-3046-6295-f35e-afe60e13db23
Feb 28 14:30:41 F4060 iscsi: [ID 339442 kern.notice] NOTICE: iscsi connection failed to set socket optionTCP_NODELAY, SO_RCVBUF or SO_SNDBUF
Feb 28 14:30:41 F4060 iscsi: [ID 933263 kern.notice] NOTICE: iscsi connection(7) unable to connect to target iqn.1986-03.com.sun:02:f4281081-c3fc-e448-c8f0-943d8861c9e8Does anyone know why a Solaris iSCSI target would send an unsupported opcode (0x41) to a Solaris iSCSI initiator? Surely they should be talking the same language!
The main problems however are with shutdown and start-up. On occasions, I suspect that the ordering of ZFS, iSCSI and network services gets a bit out of sync. On one occasion the laptop even refused to complete the shutdown because it was reporting a continuous stream of console messages like
Feb 27 18:26:37 F4060 iscsi: [ID 933263 kern.notice] NOTICE: iscsi connection(13) unable to connect to target iqn.1986-03.com.sun:02:ee74d5de-3046-6295-f35e
-afe60e13db23
Feb 27 18:26:37 F4060 iscsi: [ID 933263 kern.notice] NOTICE: iscsi connection(10) unable to connect to target iqn.1986-03.com.sun:02:371c6fe7-f0c8-e02c-c865
-baef90fb71ce
Feb 27 18:26:37 F4060 iscsi: [ID 933263 kern.notice] NOTICE: iscsi connection(7) unable to connect to target iqn.1986-03.com.sun:02:f4281081-c3fc-e448-c8f0-
943d8861c9e8I also get these on start-up, where it looks like ZFS tries to load the zpool configuration before iSCSI has found the disks, and even worse, iSCSI is starting up before nwamd has time to do its network auto-magic, and complains that the devices are unavailable.
If these problems sorted themselves out after everything came up, I wouldn't really mind some temporary complaints in the log file, but what I get after a reboot is a working zpool but an unmounted ZFS filesystem! Here is what I have today:
bash-3.2# zpool status
pool: dPool
state: ONLINE
scrub: scrub completed with 0 errors on Thu Feb 28 14:33:43 2008
config:
        NAME                                     STATE     READ WRITE CKSUM
        dPool                                    ONLINE       0     0     0
          c3t010000144FA70C1400002A0047C2BF73d0 ONLINE       0     0     0
          c3t010000144FA70C1400002A0047C2BF81d0 ONLINE       0     0     0
          c3t010000144FA70C1400002A0047C2BF8Bd0 ONLINE       0     0     0
errors: No known data errors
bash-3.2# zfs list
NAME         USED AVAIL REFER MOUNTPOINT
dPool        480M 28.9G     1K none
dPool/data   480M 28.9G   480M /dataThis all looks fine, and you can see that I was even able to scrub the pool data with no problems. But where are the 480MB of data I have put in the /data mountpoint:
bash-3.2# ls /data
bash-3.2# df -h /data
Filesystem             size   used avail capacity Mounted on
/dev/dsk/c1d0s0         15G   4.4G    11G    30%    /As you can see, /data is unmounted, causing df to revert to the / filesystem containing the empty /data mountpoint, instead of showing the zpool mount.
Since zfs is supposed to take care of its own mounts rather than using vfstab, I can't use "mount /data" to force this to mount. The only workaround I've found is to export and import the zpool. Then I get the filesystem to reappear:
bash-3.2# df -h /data
Filesystem             size   used avail capacity Mounted on
dPool/data              29G   480M    29G     2%    /dataDoes anyone know if these are known issues with snv_79b, and is there a fix available or in the works?
TIA,
Graham

EasyE, Welcome to the discussion area!
(a) Call Apple and get your iMac G5 fixed since it is in the repair extension group. Don't waste your time doing anything else.
(b) This area is for discussing the iMac G4. Since you have an iMac G5 in the future you should post in the iMac G5 discussion area.

HT201178 Keyboard was paired with IMac the shut down, computer is locked and keyboard cannot be found.

My Imac got shut down and is locked (password protected) I get a message showing keyboard not found. I now cannot access my computer.

You need to use a wired keyboard to boot the iMac.
OS X: Changing or resetting an account password

My Imac wont shut down and other questions

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