My imessage and facetime quit working

my imessage and facetime quit working and Ive tried everything on the website to fix it can someone help me?

I'm having the same issue, and I am out of the country as well. My phone was working just fine up until 2 days ago. Hopefully this is corrected soon.

Similar Messages

IMessage and FaceTime stops working in iMac after carrier change

Hi all,
I have done a fair bit of googling and had a look at the discussion history here but couldn't find a solution to my problem. Apology if it has been raised and discussed before and I woud appreciate being re-directed to the thread.
I have got iMessage and Face Time running smoothly on my iPad 2 wi-fi, iphone 4S and iMac OX 10.8.4. However, on the day of my changing carrier (17/09/2013), iMessage and FaceTime stopped working on my iMac as well as iPad 2. It can longer recieve or send messages or receive or make Face Time calls. All the settings looked the same - tick mark next to both my Apple ID email and mobile number, and conversation has always been set to start from mobile number on all devices. iMessage and FaceTime continue to work on iphone 4S without any issues. New sim card but same mobile number. I don't worry too much about the iPad. I just want to make it work again on my iMac and appreciate any help anyone can offer.
Steps I have attempted to make iMessage work again (I left Face Time turned off on iphone and iMac during this time)
0) I disabled/removed Bonjour (GTalk) in iMessage setting in iMac
1) I have turned off iMessage and FaceTime on all devices and swtiched iMessage only back on in iphone 4S first and then iMac. I got the message on my iphone that the iMac will start using the mobile number and Apple ID to send iMessages. However, iMac still fails to send or receive messages.
2) I have updated Apple ID on the web (removed the phone number, saved, and then re-entered phone number assoicated with Apple ID). Then repeat #1
3) I have tried changing "start new conversation from Apple ID email" across all devices - did not resolve anything
4) I have added a friend's Apple ID in iMessage on my iMac -mobile number automatically appeared and tick marks for both her mobile and Apple ID email but unable to send or recieve messages still while it continues to work from her iphone
5) I have also done a PRAM reset - I got the 2 chimes - did not resolve the issue
There's a clear trigger for this problem - change of carrier but I don't understand why it is affecting the iMac (and ipad) but not the iphone itself. Does anyone have any ideas what I can do about it?
Thanks for your help in advance.

Hi,
At the OS X 10.8.2 update things regarding the iMessages Account's login were changed.
It now requires that the Mac's Serial Number is held in the Memory for it on the Logic Board.
It can get missed in Refurbishments and Repairs.
This is used to generate the Auth-Token for your Apple ID in the Keychain.
Go to Application/Utilities and open Keychain Access.
In the Login Keychain look for "IDS: (Your Apple ID)-AuthToken"
Double clicking this will open the Info Panel.
Check the Access tab and make sure it is either allowing Any App or lists Messages, IMCore and those in this pic.
Although it is know that the Mac has to list the Serial Number it is not clear if other info is needed.
It is possible that it also refers to your Public IP address in some way, this would seem unlikely as most people's ISP issued IP address is from a DHCP server - you basically keep the same IP as you are "Always On" between the router and the ISP but it can change.
If it is not allowing access then change the settings.
There are also two .plists that contain the word imessages
One of these refers to the server you connect to.
com.apple.imservice.iMessage.plist contains the Info you have in the Preferences of Messages (Apple ID, Linked iPhone Numbers and any additional emails)
com.apple.imessage.bag.plist contains which server at iMessages you connect to.
I would try deleting (drag to Trash) the second of these and then restarting Messages.
If that does not work Quit Messages and delete the AuthToken for your Apple ID (if the AuthToken appeared to be allowing access above.)
Restart Messages.
8:03 pm Sunday; September 22, 2013
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Fix for imessage and facetime not working in iOS5

I HAVE THE SOLUTION - It's worth shouting about!
will work on itouch as well
Upgraded 3 devices to IOS5. iphone 4, iPad 2 and iTouch (4th Gen). iMessage activates but during sending message it get stuck at 90%, Facetime stopped working on all 3 devices! All connected through a home network No luck with any of the suggestions on the internet as to the cause of the problems.
Took iphone and iTouch to work, connected on the open Wi-Fi there and hey presto both iMessage and Facetime started working! What the ****? Brought the devices home and they continued to work on my home network. Still no luck with the iPad 2 sending to either of the other devices or connecting on Facetime.
It struck me that there appeared to be an issue with the activation process ( even though it said activation successful at home). The most likely cause is the DNS server not passing the data through correctly.
I checked my DNS setting on my router and they were set to Open DNS (208.67.222.220), maybe using Google Public DNS would work? But I didn’t need to mess with the router settings, the DNS on the apple device overrides the router setting. I set the Pad DNS (in Wi-Fi settings) to the Google DNS and straight away a mass of “stuck” test messages came through and I could also send iMessages. Facetime also started working! Yippee! Success! I reset the DNS back to its original value after I finished and it still works ok ( this is optional as Google DNS is good to use as default).
So here’s the fix.... it’s so simple!!
Settings > WiFi > find the active wifi network ( the one with the tick)
Click the blue arrow> find the DNS entry ( 4th item down), note it’s value.
In the DNS field – type in 8.8.8.8
Click the “home button” and then try iMessage and Facetime.
(it’s up to you if .want to set the DNS back to it’s old value)

Your solution works like magic! Thank you very much!

Suddenly my imessage and facetime stop working both for iphone4 and ipad, i tried possible online solutions but it didn't work. Message such as "could not connect, check your network connection" etc... Help please am getting frustrated here....

Suddenly my imessage and facetime stop working both for iphone4 and ipad, i tried possible online solutions but it didn't work. Message such as "could not connect, check your network connection" etc... Help please am getting frustrated here....

Have you tried re-booting your WiFi router ? It may seem OK on your PC, but a re-boot may help.

IMessage and FaceTime not working on Mac Pro and message stating to contact Support came on

iMessage and FaceTime not working on Mac Pro and a message stating to contact Support came on with a verification code. It was working on 8/29 but stopped on 8/30. When I called support to even speak with anyone they wanted $19. I don't want to pay $19 for an Apple problem. I cleared my key chain, also reset my apple ID password but still not working. Works fine on my iPhone.

There is no official public documentation of that error message as far as I know, but according to reports, it can mean (at least sometimes) that the same Apple ID is being used with the iTunes Store or one of the other Apple content stores, and the payment method is invalid. Sign in to the store and review your account. You do not, of course, have to provide any billing information to set up an account to use only with iMessage, as it's a free service.
Otherwise, do what the error message tells you to do. According to reports, you won't be charged for the call if you select "Apple ID" as the product you need support for, and cite the customer code in the alert as the "validation code" to the support representative.

IMessage and FaceTime not working for over a day now - iPad2

I updated my iPad 2 to ios 6 on the 27th, everything worked fine on the 28th but my iMessage and FaceTime stopped working since the 29th. Is anyone else experiencing the same problem? I have practically tried everything but nothing seems to work. I am so frustrated. Is it my iPad's problem or is it Apple's? I would appreciate any suggestion and help. Thanks.

Hey ericcase777,
If you're having issues with iTunes Match, I would run through the recommended troubleshooting steps in the following document:
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/TS4054
Welcome to Apple Support Communities!
Regards,
Delgadoh

My imessage and facetime arent working and they said they are waiting for activation, how do i activate it?

my imessage and facetime arent working and they said they are waiting for activation, how do i activate it?

Create the playlist folders.
Create the playlists inside them.
Drag your folders of music to their respective playlists.
You may want to visit Edit > Preferences > Advanced, then turn off the Keep... & Copy... options.
tt2

IMessages and FaceTime not working on MacBook Pro

I've a MacBook pro, I was using FaceTime and iMessages lately but recently I couldn't sign in. Everytime I try to sign in, I get an error message saying "The server encountered an error processing registration, please try again later".
P.S: Both iMessages and FaceTime are working on my iPhone with same account.

Hi, akshay.raja.
Thank you for using Apple Support Communities.
Here is an article that you will find helpful when troubleshooting this issue. I start with the last section of this article.
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Cheers,
Jason H.

Help me my imessage and facetime wont work

My imessage and facetime wont work my friends cant text or call back and i cant either

tamifrommd, for information, the links I provided included:
Verify that the date and time are set correctly:Tap Settings > General > Date & Time and turn on Set Automatically.
tamifrommd wrote:
Hi Bowlover526. I had a similar problem and was able to solve the issue by changing the Date & Time setting to set automatically.
From the Home screen, choose Settings→General→Date & Time.
Turn the Set Automatically option to On
Then try to log in to iMessage or Facetime. Hopefully, this will solve your issue. Best of luck!!

TS4268 I updated my iphone 5 to the new ios 7, well now my imessages and facetime wont work!! I have tried everything! So went to go restore my iphone throw itunes and well the backup was taking hours, so i went to cancle it now it wont do anything!!

Need help!! How do i cancle my backup? It wont let me do anything! Trying to get my imessages and facetime to work

Hi Natasha,
Below is a copy of my post in another thread on this topic. I'm not sure which country you are from, but hope it's helpful.
Possible fix for Australian users on Telstra and using Tango
I'm using the iPhone 5S with iOS 7.0.1 on a contract with Telstra in Australia and have been experiencing the problem with iMessage and FaceTime not activating. My iPhone 4S on iOS 6 worked perfectly on the same network however.
I seem to have now fixed this issue by removing the Tango app (it is similar to Skype). Reading through this thread and seeing the refernces to TuGo triggered my solution, although I believe the 2 apps are entirely unrelated (just have a similar sounding name).
This fix may have been co-incidental, given that I had to wait quite a while for a sync with iTunes to complete. After syncing, I didn't check the settings for Messages and FaceTime to see if they had been activated. I just went straight to the Tango app on the iPhone and deleted it - hey presto, instantly both Messages and FaceTime were activated.
Hope this helps others in Australia who may have Tango installed, and are on the Telstra network.
John

IMessages and FaceTime not working with os x update?

i just updated my macbook to osx and now my iMessages and FaceTime will not open. I immediately get a message that the program has quit unexpectedly and that I can submit the problem to apple. Any suggestions for ways to fix this??? My internet also seems to be crashing super frequently and I have to force quit. I just did the update yesterday and have already had so many problems with it!

This problem has seemed to work itself out. I wrote a comment about what happened in the comments section of the form that is submitted to apple when a program quits unexpectedly...not sure if that helped or not, just glad that my programs are up and working again!

Apple ID for iMessage and FaceTime not working and giving repeating popups

So I have recently found my lost iPad after about a year and when I turn it on, it's giving me never ending popups for my iMessage and FaceTime apple ID, which says is incorrect. i now have an iPhone 5c whose email I switched because my old one (aka the one my iPad is set up to) got disabled. On my phone, my iTunes/App Store and iMessage/FaceTime Apple ID is my new email but my iCloud is still the same. I decided to reset my Apple ID through my iCloud though I typed in my new email since I thought it'd change it. Now, my iMessage is messed up where I can't text my friends in other countries (though I can with my friends in the same country though it's not as an SMS), my iMessage won't activate, I'm not sure if my friend can even see the messages, and I don't know what to do.
If it helps any, I deleted my iPad from my iCloud for backup storage space. Also, I don't know if I'm posting this in the right area as I'm mainly talking about my iPhone 5c but it also has to do with my iPad mini
Also, I just tried signing into my old Apple ID in iCloud on my phone with my new password and it worked and my old one didnt

Set up Facetime with your new Apple ID: tap Settings > Facetime > Apple ID > Sign out. Later log in with your latest Apple ID.
Set up iMessage with new Apple ID: tap Settings >Messages > Send & Receive > tap the Apple ID to sign out > later, sign in with your new Apple ID.

IMessage and Facetime Not Working - Cannot Log Into Apple ID.

Hello,
Some background: iMessage and Facetime are not working. Both applications are saying that I am not typing in the correct password for my Apple ID. Needless to say, the applications are wrong and I am using the correct password.
Some background:
1) This is an iPhone 5.
2) It is running iOS 6.0.2.
3) I am on Verizon.
4) I am located in the continental US.
5) I have a full e-mail address for my Apple ID username.
6) iMessage and Facetime are both working on my iPad, using the same login information.
7) All other applications that use Apple ID, such as the App Store, are not having this type of log in issue.
8) This issue occurs regardless of whether I am connected to wi-fi or just the mobile carrier, or both.
Troubleshooting I have tried to fix this issue:
1) I have changed my Apple ID password. This did not work.
2) I have changed my Apple ID username/email. This did not work.
3) I have played around with Date/Time setting changes. This did not work.
4) I have reset all settings. This did not work.
5) I have tried hard restarts of the phone. This did not work.
6) I have performed a restore from backup of the phone. This did not work.
7) I have performed a full factory restore of the phone. This did not work.
Apple Support is at a total loss on how to fix this. I have now had multiple frustrating phone support sessions with them with zero results. If you do some searching, it appears there is no way that anyone knows of to fix this issue once all the troubleshooting I have listed above has failed. People have had to acquire brand new phones in order for these applications to work again.
Obviously this is unacceptable.
There are a lot of smart people on these forums fixing tech issues like this. Anyone have any input?

randers4, thank you for the suggestions.
1) I have contacted Verizon and they are not blocking "premium" or 3rd party text messages.
2) The Apple ID login issue occurs regardless of wi-fi network location, or even if I am not on wi-fi at all. Router settings are irrelevant to this problem.
3) I have already played around extensively with date and time settings. This did not fix any issues.
Any other suggestions? I had another call with Apple support and they are of the opinion that I may need to have the phone totally replaced, which is unacceptable unless it is free of charge.

HT204053 i have put in my apple id and password but still can not get imessage and facetime to work

I have put in my apple id and password but still can not get imessage or facetime to work please help...thanks

Please try to sign in at https://appleid.apple.com
Check if your new username/email address is verfied
If this works, delete your account on your iPhone (Settings > iCloud)
Sign back in

IMessage and Facetime not working in 8.3 (iPad 3 Wifi)

After updating to iOS 8.3 iMessage and Facetime is no longer working. iMessage receives messages now and then but is extremely unresponsive, often crashes, and usually only the last message shows. Some of the older ones show at times, but most seems gone. The Messages and Facetime tab in Settings also are extremely unresponsive..takes about half a minute to open. Usually, but not always, I'm told to log on with my Apple ID, which it won't do.
I tried calling my iPad with Facetime. Nothing. Half an hour later it suddenly rang once...
Apps closed, iPad restarted several times to no avail.

Thank you for using the Apple Support Communities
What I would suggest doing is signing out of both services and then rebooting your iPad.
iMessage
Settings --> Messages --> Sign Out
FaceTime
Settings --> FaceTime --> Sign Out
Once your iPad has finished rebooting than sign back into iMessage and FaceTime.
As a side question, are you using Apple's 2 Step Verification for your Apple ID? This is a setting you manually have to turn on so chances are, if you didn't turn it on than you don't have 2 Step Verification.

My imessage and facetime quit working

Similar Messages

Maybe you are looking for